Exterior

Reviews of Quality Inn & Conference Center

2.5 out of 5
Quality Inn & Conference Center
383 E Leffel Ln, Springfield, OH

Reviews

5.2
Rating 10 - Excellent. 74 out of 756 reviews" "
Rating 8 - Good. 111 out of 756 reviews" "
Rating 6 - Okay. 168 out of 756 reviews" "
Rating 4 - Poor. 190 out of 756 reviews" "
Rating 2 - Terrible. 213 out of 756 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

khrystal

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello khrystal, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Leonardo

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't believe how disgustingly filthy and unsafe this place turned out to be!
Stayed 3 nights in Mar 2024
Response from Manager on Mar 18, 2024
Hello Leonardo, We apologize for any inconvenience caused during your stay. Your feedback is appreciated and will be shared with our team for their review and improvement. Please contact management directly to further discuss your concerns.

8/10 Good

Brad

Business traveler
Liked: Cleanliness, staff & service
The breakfast left a lot to be desired. The pool area was way too cold.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 18, 2024
Hello Brad, We appreciate your feedback and apologize for any disappointment you experienced. Your comments will be shared with our team for review. Please do not hesitate to contact our management team directly with further details to assist in addressing your concerns.

4/10 Poor

Nicole

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There are multiple doors around the hotel where you can go inside to access your room none of them lock or require a key card to get in anyone could just walk in. At the pool someone noticeably on drugs came and danced with a rug and then covered up with it in front of the bathroom. Beds are extremely hard.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Nicole, We appreciate you sharing your feedback with us. We encourage guests to report any concerns promptly to our staff for immediate assistance. The safety and security of our guests is a top priority, and we will address the door access points accordingly. We regret to hear that your experience at the pool did not meet your expectations and will look into improving our poolside supervision. Thank you for bringing these issues to our attention.

8/10 Good

Judith

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Judith, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Erlante

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying there every time I go to Ohio so it’s been pretty nice.
Stayed 3 nights in Jan 2024
Response from Manager on Feb 6, 2024
Hello Erlante,Thank you for being a loyal guest and choosing our hotel during your visits to Ohio. We're delighted to hear that you have consistently enjoyed your stay with us. It's always a pleasure to provide a comfortable and pleasant experience for our guests. We look forward to welcoming you back on your next trip to Ohio!

2/10 Terrible

jaime

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not Stay here!! People live here. Smells like a bar. The room was disgusting had blood stained shower curtains and tub. Domestic disputes in the hallway and rooms. Honestly would doubt if a prostitution ring isn't going on.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 31, 2024
Hello jaime, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience or discomfort you may have experienced during your stay. We take all guest concerns seriously and have shared your comments with our management team for review. We strive to provide a safe and pleasant environment for all our guests and will address any issues accordingly.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Dawn,Thank you for choosing our hotel for your recent stay. We value your business and appreciate your time in sharing your experience. Should you have any further comments or concerns, please do not hesitate to reach out to us directly. We are always striving to improve and provide the best service possible.

10/10 Excellent

Chad Michael

Liked: Cleanliness, staff & service, property conditions & facilities
For the price I paid I am incredibly impressed with what I received as my room very clean, very comfortable looking and right near where I need to be the front desk staff was exemplary, and I couldn’t be happier
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Chad Michael,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found your room to be clean, enjoyable, and conveniently located. Our front desk staff takes pride in providing exemplary service, and we are thrilled that they exceeded your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Kimberly,We are thrilled to hear that you had a wonderful stay at our hotel. It was our pleasure to have you as our guest. If you have any additional feedback or comments, we encourage you to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean and Updated Room
This room was quite good. Clean, very comfortable bed, bathroom pretty nice. Looked like brand new faucet and shower head. Cable was good, big tv. Bible in the room a plus.
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Harold,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that you found your room to be clean and comfortable. Our team takes pride in maintaining our facilities to ensure a pleasant stay for all our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Hayley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub and pool are amazing. This is my 2nd time here and will continue coming back.
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Hayley,Thank you for continuing to choose our hotel for your stays. We're thrilled to hear that you enjoyed our hot tub and pool facilities. We appreciate your loyalty and look forward to welcoming you back for many more memorable experiences in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, facility clean
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Kimberly,Thank you for your positive feedback regarding our staff and the cleanliness of our facility. We are delighted to hear that you had a pleasant experience during your stay. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Hayley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere and the pool and hot tub!
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Hayley,Thank you so much for your feedback! We're delighted to hear that you enjoyed the atmosphere and had a great time at our pool and hot tub. We strive to create a relaxing and enjoyable experience for all our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Bezawit

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Bezawit,to hear that you had the opportunity to stay with us. We appreciate you taking the time to share your experience and feedback. If there's anything specific you would like to discuss or any further details you would like to provide, please contact our management team directly. We value your input and always strive to improve our guests' satisfaction.

10/10 Excellent

Martha

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Martha,Thank you for rating your stay with us! We truly appreciate your positive review and are delighted to hear that you had a great experience. We hope to welcome you back soon!

10/10 Excellent

Tammy

Stayed 2 nights in Nov 2023
Response from Manager on Nov 22, 2023
Hello Tammy,Thank you for rating our hotel with 8 out of 6! We appreciate your positive rating and are glad that you had a great experience during your stay. Should you have any feedback or suggestions, please feel free to reach out to us directly so we can continue to improve our services. We hope to welcome you back soon!

6/10 Okay

Darlene

Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
The 2 doors to get into the building was broken, the lock on the room door was broken. 2 light bulbs were burnt out. Hair drier started smoking and making a trouble noise then stopped working. A very loud noise from the room above ours. Breakfast was good with coffee and waffles.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Darlene,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you may have encountered with the doors, lock, light bulbs, hairdryer, and noise disturbance from the room above. We appreciate your positive comments regarding breakfast. We value your feedback and will strive to improve our facilities and services for future guests.

4/10 Poor

Regulo

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Overpriced
Stayed 1 night in Oct 2023
Response from Manager on Nov 11, 2023
Hello Regulo,Thank you for sharing your feedback regarding the pricing of our hotel. We strive to provide a value-driven experience for our guests. We appreciate your input and will take it into consideration for future improvements. Should you have any further concerns, we encourage you to reach out to our management team.

2/10 Terrible

Remona

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Worker was nice. Had to move out and they refunded me my money without problems.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 8, 2023
Hello Remona,We're glad to hear that our staff provided you with excellent service during your stay. We apologize for any inconveniences that led to your need to move out, but we're pleased that you were able to receive a refund without any difficulties. Thank you for sharing your feedback with us.

2/10 Terrible

Dondo

Stayed 1 night in Oct 2023
Response from Manager on Nov 22, 2023
Hello Dondo,Thank you for choosing our hotel for your stay. We value your feedback and we strive to provide an excellent experience for our guests. If you would like to share any specific feedback about your stay, we encourage you to reach out to us directly so we can address any issues you may have had. We appreciate your rating and hope to have the opportunity to serve you again in the future.

2/10 Terrible

RoseAnn

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and pool area were probably the cleanest places of the hotel. When i turned the heat on it blew a nasty smoke/dust in the air and smelled like it wouldve caught fire if left on. I had a king room with a pull out couch. The pull put mattress had what looked like dried puke on it. There were no blankets or sheets for the pullout bed. The front office wouldnt supply anything but clean towels. The water came out rusty brown in the tub. They allowed us to switch rooms at 2 AM to a double bed room across the hall. I was in 148 and was moved to 149. The fire alarm had no batteries in it and beeped all night. I was too tired to even say anything at that point. I am very disappointed and will never get a room at that hotel again!
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello RoseAnn, We apologize for the inconvenience you experienced during your stay. This is not the quality of service we strive to provide. Your feedback will be passed on to the appropriate team members for immediate attention. Thank you for bringing this to our attention.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great options for dinning, many restaurants near the hotel, nice pool and hot tub on site. Many stores nearby. Room was very clean.
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Emily,Thank you for your kind feedback! We're delighted to hear that you enjoyed our convenient location with plenty of dining options nearby, as well as our clean rooms and on-site pool and hot tub. We hope to welcome you back soon!

6/10 Okay

Kathy

Traveled with partner
Disliked: Property conditions & facilities
The owner is trying to update. Our room was new and nice. Property itself needs lots of work.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Kathy, We appreciate your feedback and are glad to hear that you found your room new and nice. We apologize for any inconvenience caused by the property needing work and assure you that we are working on improvements. Thank you for bringing this to our attention.

10/10 Excellent

brandy

Stayed 1 night in Oct 2023
Response from Manager on Nov 8, 2023
Hello brandy,Thank you for taking the time to provide your feedback. We are delighted to hear that you had a great experience during your stay with us. We strive to provide excellent service and ensure our guests have a comfortable and enjoyable stay. We appreciate your positive comments and hope to welcome you back in the future.

2/10 Terrible

Todd

Business traveler
Disliked: Staff & service
paid for nothing
I was charged for the room and then assessed a penalty, not very friendly of your establishment when I have stayed in the past. You will lose me as a customer in the future if this is not fixed.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Todd ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

6/10 Okay

Robert

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 16, 2023
Hello Robert, Thank you for your review. We apologize for any inconvenience you experienced during your stay and appreciate your feedback. We will strive to improve our services to ensure a better experience for our guests in the future.

8/10 Good

cyrus

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 15, 2023
Hello cyrus,Thank you for the excellent rating! We are delighted to hear that you had a wonderful stay at our hotel. We look forward to welcoming you back soon!

4/10 Poor

Verified traveler

Traveled with family
Stayed 4 nights in Sep 2023
Response from Manager on Oct 3, 2023
Dear Guest,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Christeen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Came for my Aunts funeral. Drove from Wisconsin to Ohio. First there was garbage outside where you first come in..looked like some one vomited. Checked in, changed and went to the visitations. We had room 108 since it had a little sitting area in the "courtyard" from our patio door. Before I left I looked out the patio door to see beer cans and garbage. When we left to the funeral home, nobody was at the front desk. So I called once we were going out to dinner to request it be cleaned up. We want to have a couple adult drinks sitting out there and talking. BUT NOTHING!! Ceiling tiles discolored from water damaged. in the hallway it looked like some one had a bag of garbage that leaked and was dragged. No uniforms on the employees so you had no idea who was employee or a guest. Spoke to the person when I checked out and wasn't given a receipt like I ask due to printer issues. Still waiting to get my receipt. DISAPPOINTED!!
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Christeen,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

4/10 Poor

Holly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
desk clerk was very helpful in trying to find me a room without broken windows or window that did not lock. outside doors were not locked. room itself was clean. halls etc not so much
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Holly,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

6/10 Okay

louise

Traveled with family
Disliked: Property conditions & facilities
It was in a bad spot and a lot of street walkers were there late in the day and hang around the parking lot,
Stayed 3 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello louise,We appreciate that you've taken the time to share with us regarding our parking. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Always the Best place to stay
Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hi Scott,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

mary beth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
We have been to this property a few times. We do not use the amenities (even breakfast). So I cannot say anything of those items. My room was clean and the bed was comfortable. The family that owns it takes pride in all the new updates! It is a work in progress
Response from Manager on Sep 18, 2023
Hello mary beth,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed as well as our breakfast. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Good

Rhonda

Stayed 2 nights in Sep 2023
Response from Manager on Oct 10, 2023
Hello Rhonda,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

April

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Manager on Sep 18, 2023
Hello April,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Ruth

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Sep 10, 2023
Hello Ruth,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good for price
Stayed 8 nights in Aug 2023
Response from Manager on Sep 2, 2023
Hello john,Guest satisfaction is our number one objective so we really appreciate the input regarding our price. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Manager on Aug 27, 2023
Hello Terry,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of drug activity sheets with stains
Stayed 2 nights in Aug 2023
Response from Manager on Sep 1, 2023
Hello John, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 Excellent

Demarje

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was good and clean
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hi Demarje,Thank you for your review! I’m glad you find our cleanliness pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

2/10 Terrible

Sabrina

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Run down, definitely low quality, ridiculous price for run down hotel.
Stayed 1 night in Aug 2023
Response from Manager on Aug 21, 2023
Hello Sabrina, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn't easily seen from the road.
Stayed 1 night in Aug 2023
Response from Manager on Aug 18, 2023
Hello Ted,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Michael

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property was not clean, very noisy, dogs barking, and cockroaches in the room and hallway. I left after a few hours, didn't even stay the night.
Stayed 1 night in Aug 2023
Response from Manager on Aug 13, 2023
Hello Michael,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Dear Guest,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel nice staff
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Michael,We appreciate that you've taken the time to share with us regarding our staff. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
overall good experience the front desk rep was the best.
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Angel,Guest satisfaction is our number one objective so we really appreciate the input regarding our front desk. We hope to someday have another opportunity to host your stay.

4/10 Poor

Burton, Caldwell

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
This obviously is a rundown property. I am sure the staff does their best and were courteous, and I am imagine that the larger amenities work well for some. However, the room I had smelled as if the carpet had not been replaced in years and carried odors of cigarette smoke, etc. I left after three hours, without being able to nap, and continued on my trip.
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Hello Burton,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 Poor

Candice

Traveled with family and small children, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So many things advertised about this property aren’t available (pool, hot tub, hot breakfast, etc.) and I was very dissatisfied with my stay.
Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Hello Candice,Guest satisfaction is our number one objective so we really appreciate the input regarding our breakfast and property. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 Terrible

Terry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience never stay at another Quality Inn
The Pool was nasty. I didn't have any hot water in my sink. Customer service was none and rude from beginning to end!!
Stayed 1 night in Jun 2023
Response from Manager on Jun 18, 2023
Hello Terry,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.