Terrace/patio

Reviews of Boardwalk Inn and Suites

2.5 out of 5
Boardwalk Inn and Suites
301 S Atlantic Avenue, Daytona Beach, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 443 out of 987 reviews" "
Rating 8 - Good. 291 out of 987 reviews" "
Rating 6 - Okay. 120 out of 987 reviews" "
Rating 4 - Poor. 70 out of 987 reviews" "
Rating 2 - Terrible. 63 out of 987 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Edill

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Crystal, Saint augustine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and wonderful atmosphere
Stayed 2 nights in Apr 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Staff & service, property conditions & facilities
The staff was very friendly and the restaurant on the property was superb!
Stayed 1 night in Apr 2024
Response from Boardwalk Management on Apr 17, 2024
Thank you for the amazing review!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean and although it’s an older hotel it had upgraded furnishings, had a dj that was good just wish he had been there longer…good stay I would return…only bad thing was check in was not ready till 5
Stayed 1 night in Apr 2024
Response from Boardwalk Management on Apr 16, 2024
Thank you for your positive feedback! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support!

10/10 Excellent

Eunice

Liked: Staff & service, property conditions & facilities
Nice room just updated
Stayed 1 night in Apr 2024
Response from Boardwalk Management on Apr 16, 2024
Hi Eunice, thank you for your positive feedback! We're glad to hear that you enjoyed our newly updated room. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support!

4/10 Poor

Antonio

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were mediocre at best. Sheets were filled with dirt on our first opening of the beds. We had two queen beds came back from lunch and housekeeping made and freshened one but left the other unmade and in freshened. Closet doors were broken. Not a great experience
Stayed 5 nights in Apr 2024
Response from Boardwalk Management on Apr 16, 2024
Antonio, thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered during your stay. Your comments have been noted and will be addressed with our housekeeping team to ensure a better experience for our guests in the future.

8/10 Good

William

Traveled with family
Liked: Cleanliness, property conditions & facilities
It has a great location being right on the center of Daytona Beach. The room was nice and, as I had paid for it, had a balcony with a nice view of the ocean. Parking was chaotic. There were places marked “valet” but I saw no one clearly identified as valet staff…only security. Some cars are double parked in front of each other and it is not entirely clear how you would be able to get out of the parking space someone blocked you in. No one appeared to be in control. Reception was efficient, but unfriendly. They didn’t smile once. But it is a great location, the rooms were clean and as long as you avoid the double parked spots, you will appreciate the hotel.
Stayed 1 night in Apr 2024
Response from Boardwalk Management on Apr 15, 2024
Thank you so much for the review! We're thrilled to hear that you enjoyed your stay with us and that our location, room. We hope to welcome you back again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Boardwalk Management on Apr 16, 2024
Thank you for your positive feedback! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support!

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful room, great amenities, fantastic hotel!
Stayed 1 night in Apr 2024
Response from Boardwalk Management on Apr 15, 2024
Jenna, thank you so much for the glowing review! We're thrilled to hear that you enjoyed your stay with us and that our location, room, and amenities met your expectations. We hope to welcome you back again soon for another fantastic experience at our hotel!

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Elevator was broken when first arrived but they later fixed
Stayed 1 night in Apr 2024
Response from Boardwalk Management on Apr 13, 2024
Thank you so much for the positive feedback! We're thrilled to hear that you had a great experience with our staff. If you have any other feedback or suggestions, feel free to let us know. We appreciate your support!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 3 nights in Mar 2024
Response from Boardwalk Management on Apr 13, 2024
Thank you for your kind words, Mary! We're thrilled to hear that our staff made your experience a positive one. We strive to provide excellent service to all of our customers. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 5 nights in Apr 2024
Response from Boardwalk Management on Apr 13, 2024
Hi Melvin, thank you so much for the glowing 5-star review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to us and we look forward to serving you again in the future. Have a wonderful day!

10/10 Excellent

Missy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing
Stayed 1 night in Apr 2024
Response from Boardwalk Management on Apr 13, 2024
Thank you so much for the kind words, Missy! We're thrilled to hear that you had a great experience with our team. If there's anything else we can do to make your experience even better, please don't hesitate to let us know.

4/10 Poor

Jasmine

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Felt dirty everywhere, rooms were small,sounded like there was construction in the room above us. staff was friendly and helpful though
Stayed 2 nights in Apr 2024
Response from Boardwalk Management on Apr 13, 2024
Hi Jasmine, thank you for sharing your feedback with us. We're sorry to hear about your experience. We appreciate your kind words about our staff. We'll address the issues you mentioned to ensure a better stay in the future. We hope to welcome you back for an improved experience.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Boardwalk Management on Apr 13, 2024
Hi Lori, thank you so much for the positive feedback! We're thrilled to hear that you had a good experience. If you have any suggestions for how we can make it even better next time, please feel free to let us know. We appreciate your support!

8/10 Good

Arteria

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 3 nights in Apr 2024
Response from Boardwalk Management on Apr 13, 2024
Hi Arteria, thank you for your feedback! We're glad to hear you found our space quiet. If there's anything we can do to make your experience even better next time, please don't hesitate to let us know. We appreciate your support!

10/10 Excellent

Janice

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was not able to check in at 4 didn't get to check in till after 5. Other than that, it was good.
Stayed 1 night in Apr 2024
Response from Boardwalk Management on Apr 13, 2024
Hi Janice! Thank you for your feedback and for choosing our services. We apologize for the delay in your check-in time, as policy check in doesn't start until after 4pm. We will work on improving our processes to ensure a more efficient experience for all our guests in the future. We appreciate your understanding and hope to welcome you back soon.

10/10 Excellent

Kristal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really enjoyed our stay only if the weather was perfect the entire day would’ve been perfect staff was friendly parking was convenient check out was easy 10 out of 10
Stayed 2 nights in Apr 2024
Response from Boardwalk Management on Apr 8, 2024
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a good experience with us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We appreciate your feedback!

8/10 Good

Jim

Very honest, staff and bartenders. Wife lost her debit card at the bar. The bartender returned it to her the next day.
Stayed 7 nights in Mar 2024
Response from Boardwalk Management on Apr 7, 2024
Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team was able to secure the credit card for you!

6/10 Okay

Kirsten

Traveled with family
Liked: Staff & service
We really enjoyed our stay at the Boardwalk Inn! It is about a mile down the road from the boardwalk and even closer to Joes Crab Shack. The pool is not anything special but there is direct access to the beach which is nice. There are also chair and umbrella rentals right in front of the hotel. The staff were the best part as they were very welcoming and pleasant. One downfall is the parking, if you are blocked in or blocking anyone they ask to keep your keys which is inconvenient as they have to move it to let people in and out. There are some spots where this is not needed we snagged one and didn’t move our car anymore, just walked everywhere. The beds were mostly clean, however the floor was not. It made my toddlers feet black almost immediately. We decided to go get a broom and a mop to fix the issue. Overall great stay, very accessible to everything Daytona Beach has to offer!
Stayed 4 nights in Apr 2024
Response from Boardwalk Management on Apr 7, 2024
Hi Kirsten, thank you for sharing your detailed feedback about your stay at the Boardwalk Inn. We're glad to hear you enjoyed the location and found our staff welcoming. We appreciate your comments about the parking and cleanliness, and we will address these areas to ensure a better experience for future guests.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Boardwalk Management on Apr 7, 2024
Hi Robert, thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a good experience with us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We appreciate your feedback!

10/10 Excellent

Dariel

Liked: Cleanliness, amenities
Good
Stayed 1 night in Mar 2024
Response from Boardwalk Management on Apr 7, 2024
Hi Dariel, thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a good experience with us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We appreciate your feedback!

4/10 Poor

James

Traveled with family and small children
Disliked: Property conditions & facilities
Mold on the bed skirt and the bathroom mirror light didn’t work.
Stayed 3 nights in Mar 2024
Response from Boardwalk Management on Apr 7, 2024
Hi James, thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. We take your concerns seriously and will address them with our team to ensure a better experience for all our guests in the future.

10/10 Excellent

Natasha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and the room is up to date. The door is pretty thin and only has one lock. I definitely could see noise being an issue for some but it’s vacation, we expect people to have fun and be loud to a point. It had live music every night, the bartender was super nice as well.
Stayed 1 night in Apr 2024
Response from Boardwalk Management on Apr 4, 2024
Natasha, thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed the staff, room, and live music during your stay. We appreciate your insight on noise levels and will take this into consideration for future improvements. We hope to welcome you back soon!

8/10 Good

cathyanne, Chester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No food options . People Come up From the beach to use amenities. (Continually) No one to monitor who comes and goes in the pool area.
Stayed 4 nights in Mar 2024
Response from Boardwalk Management on Apr 3, 2024
Thank you for the review, we don't have a restaurant at this time but it is coming in the future. We do have security on site 24/7 to ensure guest safety and security.

6/10 Okay

Jason

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Said tiki bar and restaurant and breakfast , had none
Stayed 2 nights in Mar 2024
Response from Boardwalk Management on Apr 2, 2024
Thank you for the review, we apologize for any miscommunication, we are in the midst of working towards approvals for an eatery, we hope to have this open for our guests this year, however, no timeline for opening at this time.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Was right on the beach
Stayed 4 nights in Mar 2024
Response from Boardwalk Management on Apr 2, 2024
Thank you! We can't wait for your return visit!

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Boardwalk Management on Apr 3, 2024
Thank you for the amazing review!

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live music in the bar by the pool, with free shots! Was the best!
Stayed 1 night in Mar 2024
Response from Boardwalk Management on Apr 3, 2024
Thank you for the amazing review! We have new music hitting our April lineup! Come back and check it out nightly!

6/10 Okay

Kathrin

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Run down
Stayed 1 night in Mar 2024
Response from Boardwalk Management on Apr 3, 2024
Thank you for visit the us here at The Boardwalk Inn & Suites, we hate that we missed the mark for your trip. Since completing all the room renovations we are excited to bring new life to our pool area with new loungers coming soon!

6/10 Okay

Josephine

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
What I didnt like is that few mins after I checked in I got injured from the suite recliner that had shattered glass cutting me and I go down to front desk to report and no one went to clean it up go back at 9:45pm and still the next following day still so when i saw the manager she said she wasn't aware of the situation but that she willwave the $30 hotel fee that not the matter the matter is each room should be clean appropriately and inspected by supervisor. If this cut gets me sick or one of my girls what they gonna say. Beside this issue everything else was good.
Stayed 2 nights in Mar 2024
Response from Boardwalk Management on Apr 4, 2024
Hi Josephine, thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay. Your feedback is valuable to us, and we will address this issue with our team to ensure it does not happen again. We appreciate your understanding.

10/10 Excellent

Olga, mooresville

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Boardwalk Management on Apr 3, 2024
Thank you for the amazing review!

10/10 Excellent

Linda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We upgraded to an ocean view room, and LOVED going to sleep to the sound of crashing waves & waking to a beautiful sunruse!!
Stayed 2 nights in Mar 2024
Response from Boardwalk Management on Apr 3, 2024
Thank you for the amazing review!

10/10 Excellent

Dawnnette

Liked: Cleanliness, staff & service, property conditions & facilities
Had an absolutely amazing stay! Its a great location in the heart of daytona beach beautiful veiws amd friendly staff.
Stayed 3 nights in Mar 2024
Response from Boardwalk Management on Apr 3, 2024
Thank you for the amazing review!

8/10 Good

Douglas

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice hotel
Stayed 5 nights in Mar 2024
Response from Boardwalk Management on Apr 3, 2024
Thank you for the review! We look forward to your return trip soon!

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Mar 2024
Response from Boardwalk Management on Apr 3, 2024
Thank you for the amazing review!

10/10 Excellent

Taimy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and clean
Stayed 3 nights in Mar 2024
Response from Boardwalk Management on Apr 3, 2024
Thank you for the review! We look forward to your return trip soon!

10/10 Excellent

Benai

Stayed 1 night in Mar 2024
Response from Boardwalk Management on Apr 17, 2024
Thank you!

8/10 Good

Shenee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint would be parking lot is VERY cramped
Stayed 2 nights in Mar 2024
Response from Boardwalk Management on Apr 2, 2024
Thank you for staying with us! We do have tight parking but are able to accommodate all guests that are staying with us, we hope you had an amazing stay & can't wait for you to come back!

4/10 Poor

JAMES

Traveled with family
Liked: Cleanliness, property conditions & facilities
Allowing kids in hot tub clearly states under 14 not allowed.security doesnt care..he even parked in handicap spot so he would be close to front door. We couldnt park in handicap spot in garage.made us move.
Stayed 3 nights in Mar 2024
Response from Boardwalk Management on Apr 2, 2024
Thank you for taking the time to leave a review, we do have signs posted for age requirement for the hot tub however if parents allow their kids in we can't stop them. We have a tight parking but do our best to accommodate all guests. We have handicap parking for guests who require it, we cannot allow non handicap vehicles to occupy those spaces. We hope that you come back and try us again in the future.

2/10 Terrible

Bridgett

Stayed 2 nights in Mar 2024
Response from Boardwalk Management on Apr 3, 2024
Thank you for the review and apologize we missed the mark during your trip.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Mar 2024
Response from Boardwalk Management on Apr 2, 2024
Thank you for staying here at the Boardwalk with us!

8/10 Good

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only wish there was breakfast. Was so close the everything. Good shops and food and the beach was right there! The pool was really cold but clean and big and the hot tub was right there. Felt very safe and secure with security always making sure the only people there were guest. Would stay there again!
Stayed 3 nights in Mar 2024
Response from Boardwalk Management on Mar 25, 2024
Thank you for the review! We are working to get a pool heater. Look forward to your next stay!

6/10 Okay

Khanh

Traveled with family
Disliked: Cleanliness
The room itself has a bad smell
Stayed 1 night in Mar 2024
Response from Boardwalk Management on Mar 25, 2024
Thank you for taking time to leave a review, we apologize that we missed the mark during your recent stay, we hope that you will come back to stay and allow us the opportunity to provide exceptional service.

10/10 Excellent

James

Traveled with partner
Best Beach access, friendly staff clean and quiet.
Stayed 1 night in Mar 2024
Response from Boardwalk Management on Mar 22, 2024
Thank you for the kind review! We look forward to your return visit!

10/10 Excellent

Charlene

Stayed 2 nights in Mar 2024
Response from Boardwalk Management on Apr 13, 2024
Thank you so much for the positive feedback! We're thrilled to hear that you had a great experience with our staff. If you have any other feedback or suggestions, feel free to let us know. We appreciate your support!

10/10 Excellent

Mitchell

Business traveler
Great experience
Stayed 3 nights in Jan 2024
Response from Boardwalk Management on Mar 19, 2024
Thank you for taking time to give us a sweet review! We look forward to your next visit!

10/10 Excellent

Yessenia

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, employees were friendly and helpful. Besides it being spring break and someone pulling the fire alarm at 2am it was great experience.
Stayed 3 nights in Mar 2024
Response from Boardwalk Management on Mar 19, 2024
Thank you for your review, the alarm was sadly pulled by a spring breaker at 10:35pm and was turned off at 10:52pm. We have shared your review with our housekeeping department as they take huge pride in the hotel! We look forward to your return visit!

10/10 Excellent

Horace

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Boardwalk Management on Mar 19, 2024
Thank you for your review! We appreciate you staying with us! We can't wait for your next visit!

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Boardwalk Management on Apr 7, 2024
Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!