Ratings based on 285 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Expected more from a brand name hotel

Posted Nov 20, 2014
Pros: Good coffee
Cons: Stop banging on doors at 8:45AM where five rooms are awaken... extend breakfast hours to accommodate extended stay clients.
Location: Location is find... easy off and on for overnight guests.
Called to report late arrival and got the room number. Arrived, checked in and found the room number changed, asked about the first room assigned and got it...went to room... horrible stench in the room and rumpled beds.. Assigned a second room (note, the room that we found changed on arrival was already occupied) and the room was less than expected and smelt and appeared to be stagnate... but very late to change again. Cleaning did not freshen the look and feel/smell of the room. Room was neither deodorized nor held a clean freshness.
Comment from Hotel Management
Dec 3, 2014 by Terry, Hotel Management
I sincerely apologize that your experience was less than expected. This is very unusual for our property. I am glad you found the Coffee good, we receive many compliments in its regards. I hope we are able to host you again in the future, and deliver an exceptional experience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Posted Oct 19, 2014
Glad to have chosen this hotel based on the reviews of others
Comment from Hotel Management
Oct 22, 2014 by Terry, Hotel Management
Roger, Thank you very much for reviewing our property. I am happy you enjoyed your time with us, and we look forward to serving you again in the future! Have a great day!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando, FL

Best 2.5 star hotel in Palm Coast

Posted Oct 13, 2014
Very well-maintained property - feels like a three star hotel. Great staff!
Comment from Hotel Management
Oct 16, 2014 by Terry, Hotel Management
Thank you for taking the time out of your busy schedule to review our property. I'm delighted you found your stay enjoyable. I will be sure to relay your appreciation to the entire staff. We look forward to the opportunity to serve you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel Stay

Posted Sep 24, 2014
Terrific staff, extremely comfortable room and central location in Palm Coast.
Comment from Hotel Management
Oct 16, 2014 by Terry, Hotel Management
Thank you for you compliments. It is always great to hear that our hard work is appreciated. We hope to have the same pleasure of serving you in the future!
5 out of 5
Recommended
for Business Travelers
by Debra Kisslerfrom Spring,Tx

spa

Posted Sep 17, 2014 on Hotels.com
I was happy with everything except the spa was broken and that is why I booked this hotel based on past experiences.
Comment from Hotel Management
Oct 14, 2014 by Terry, Hotel Management
Ms. Kissler, I sincerely apologize for the spa. We are proactively taking steps to rectify the issue. I am glad that otherwise your stay was pleasant. We hope to see you again in the future!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 12, 2014 on Hotels.com
No reason to stay anywhere else in this area. Clean, well maintained, friendly staff, convenient location.
Comment from Hotel Management
Oct 14, 2014 by Terry, Hotel Management
Thank you so much for your comments. I am delighted you enjoyed your stay with us. We hope to see you again next time!
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 9, 2014 on Hotels.com
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 6, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by Gerry

This traveler left a rating score only Posted Sep 5, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2014
Rooms were great and staff was very accommodating.
Comment from Hotel Management
Sep 21, 2014 by Terry, Hotel Management
Thank you for your positive comments about our hotel. We appreciate your business and hope to see you again. -Jeremy