Ratings based on 215 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom waverly hall, ga
Poor air conditioningPosted May 23, 2015
Cons: customer Focus
Temps inthe high 80's and in four days the room temp never got below 73 degrees. We complained and they a guy around to go through the motions. He said he was really comfortable with it, he had been outside working and 80 would have felt good. For me th the issue was that WE were not comfortable. Of course the following lip service was insulting to have to listen to. They only replace towels on wednesday? Check out is at 8:30 am which is convenient for the staff but not the guest who has an eight hour drive facing him that day. Overall we enjoyed our stay although there are NO good seafood restaurants closer than St Augustine.
for Everyoneby A verified travelerfrom new hampshire
Convenient, great pool, no wifiPosted May 19, 2015
Chose resort d/t location close to family. Unit was clean but in need of updating- mattress was uncomfortable. We requested a crib- 1st was broken, staff was very response- tried to fix and replaced it immediately. Kitchen had everything we needed. Big let down- no wi-fi in the unit. There was a router in the closet but we weren't given an access code.
for Everyoneby A verified traveler
Needs some workPosted Apr 27, 2015
Room was dirty, toilets not clean, dishwasher full of dishes from previous guest. Overall somewhat run down condition. Great location though.
for Everyoneby A verified travelerfrom NC
Good ValuePosted Apr 10, 2015
In general was OK, good location, great value, friendly staff. For the bad the sofa's matress had stains as well as one of the blakets in the main bedroom, fortunately we had extra blankets and sheets available.
for Everyoneby A verified travelerfrom Dickson Tennessee
I'll stay againPosted Apr 7, 2015
We stayed in Feb 2015; on a return trip stayed there again : 1 st time the rates 2 nd was because of what we found there: cleanliness , staff , eminites, location; we're planing a whole vacation around , and because of this resort our friends and family are doing the same; their staff makes this place !!!
for Familiesby A verified travelerfrom Ft Myers, Fla
not too far from beachPosted Apr 7, 2015
Pros: rooms are spacious, specially the master suite, huge bathroom with shower and jacuzzi
Cons: get an exterminator for the bees and better mattresses
It had activities like table tennis and pool but you had to go to the front desk to get the equipment. T he swimming pool had algae on the bottom, a turn off, water was kinda cool for a heated pool. giant carpenter bees all over the place, but no one got stung
by A verified travelerfrom illinois
Not bad, but outdated and could be much better....Posted Apr 5, 2015
It was alright. Very dated. Toilet backflowed on the first day due to pipe block by the road and took several hours and a reminders to have addressed. The desk closes very early and typically earlier then poseted.
for Everyoneby A verified traveler
nice place to stay.Posted Feb 26, 2015
Pros: the size of the rooms
Cons: update rooms
Location: lots of places to eat close by. short drive beaches.
We had a very nice stay. Room were big little dated but clean . Close to everything. nice pool and walking trails.
for Everyoneby A verified travelerfrom east gwillimbury, ontario
Nice Hotel...Posted Feb 25, 2015
Nice, spacious suite and clean facilities. Would have liked to know there is no cleaning staff to provide fresh towels or replenish coffee, etc..overall a nice place to stay.
for Everyoneby A verified travelerfrom C
Hidden gemPosted Feb 25, 2015
Staff is very friendly. Suite was fantastic although kitchen and bathroom were a bit dated. In unit laundry! The pictures on this website do not give this hotel justice, it's so nice in person. Definitely will be returning next trip to FL!