Ratings based on 32 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Florida
So Very SadPosted Feb 4, 2015
We have been to this Hotel many times before and its always Excellent, (probably one of our very favorites) unfortunately I booked it and then both my husband and I got very sick (fever, lots of meds from the Dr. etc.) and were not able to keep the reservation. The room for one night was $336, which was a higher rate then we would normally spend on one night but it was going to be a treat. We were not able to change the date, unfortunately, because it was a "no refund / no change date rate." I understand the no refund but I just don't understand the no change policy. I understand if the room rate was $99, but $300+ is a lot of money to lose when we had no choice but to stay home.
for Business Travelersby Albertfrom New York
Nice but no follow thru.Posted Feb 2, 2015 on Hotels.com
We had a hot water issue, didn't have any. It was late we were tired. It took them 1 hour to resolve the issue. They sent a guy who turned on the water and told me that it didn't work. The staff was non responsive, I had to call 4+ times. Finally Migel the MOD, got onthe phone, he was self important. He basically told me that he had logs showing they responded in their allotted time and that I was wrong. He had bad interpersonal skills, cared nothing about having a guest that was inconvienced. He argued with me about the time frame and basic,y said I was wrong, he was more concerned with covering himself. The property was nice. The room pictures I saw were not the rooms we got. I wouldn't go back, nor recommend to anyone!
Recommendedby A verified traveler
Posted Sep 25, 2014 on Hotels.com
for Everyoneby A verified traveler
Sunrise get awayPosted May 18, 2014
Pros: Everything was great
Location: Shopping and place to eat are close by
The hotel was over booked for the ocean view room that I paid for. They did upgrade to a 3 bedroom 3 bath condo which was very nice with a side view of the ocean very clean and lot's of room long balcony. I spook to the manager who was very helpful and gave me another night to stay another time for my ocean view room. Very happy to be going back soon looking forward to it. Everyone was very nice very relaxing great place to go for a get away or vacation.
Recommendedby Lancefrom Jacksonville, Florida
Wonderful resort.Posted May 2, 2014 on Hotels.com
Incredibly beautiful resort. Large, well appointed rooms. Great serrvice throughout the resort. Very reasonably priced.
for Couplesby GeneZfrom Toronto
incredible beachfront locationPosted Dec 11, 2013 on Hotels.com
roomy, well appointed suite with 2 balconies overlooking the beach and golf course. Friendly and very helpful staff
Recommendedby Sethfrom North Port
Posted Sep 17, 2013 on Hotels.com
It was a really nice hotel. Signage was not very good. Difficult time figuring out how to check in. The view from our room was amazing! Unfortunately, we didn't have hot water the first morning we were there.
for Couplesby A verified traveler
Posted Jul 18, 2013 on Hotels.com
for Everyoneby A verified travelerfrom Buffalo, NY, USA
Beautiful place!Posted Apr 7, 2013
Pros: I loved my ocean view!
This place was just amazing! Beautiful view, lovely, spacious room, very friendly service! I would go back again and again. Very pretty resort!
Recommendedby A verified traveler
Posted Mar 19, 2013 on Hotels.com