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Reviews of Country Inn & Suites by Radisson, Brookings, SD

2.5 out of 5
Country Inn & Suites by Radisson, Brookings, SD
3000 Lefevre Drive, Brookings, SD

Reviews

8.4

Very Good

Rating 10 - Excellent. 277 out of 594 reviews" "
Rating 8 - Good. 191 out of 594 reviews" "
Rating 6 - Okay. 59 out of 594 reviews" "
Rating 4 - Poor. 46 out of 594 reviews" "
Rating 2 - Terrible. 21 out of 594 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Christin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean and friendly!
Stayed 1 night in Apr 2024

10/10 Excellent

Ginger, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Becky

Stayed 1 night in Mar 2024

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and bed was comfy.
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great for a quick trip. Beds were comfortable, too S were spacious, staff was friendly. I’d stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Terry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean. Breakfast was good. But the staff was amazing. Going above and beyond to help us out when our rental car broke down. Driving my son to the college. I look forward to staying at this hotel again.
Stayed 1 night in Feb 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, and bed was comfortable. The room had a fairly strong scent - like too much carpet fresh was used.
Stayed 1 night in Feb 2024

4/10 Poor

David

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This place has gone downhill… the lack of any upgrades is abundantly visible. My room was open when i arrived to it.. very weird, also shady occupants. The room had a terrible smell of over spray of some sort of freshener/potential cleaning agent. Gave me a terrible migraine. I would never return!
Stayed 1 night in Feb 2024
Response from RC on Feb 20, 2024
Thank You for staying with us and Sorry for air freshener cause you issue.

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Property is conveniently located and close to dining options. One suggestion would be to have two soft pillows and two firm pillows to provide options for guests.
Stayed 1 night in Feb 2024
Response from RC on Feb 20, 2024
Thank You for staying with us and good rating.

8/10 Good

Alyssa

Stayed 1 night in Feb 2024
Response from RC on Feb 20, 2024
Thank You for staying with us and good rating.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The people and rooms was great definitely stay there again and expedia as well
Stayed 1 night in Jan 2024
Response from Management on Feb 1, 2024
Thanks for the amazing feedback! We're thrilled you enjoyed your stay at Country Inn and Suites by Radisson, Brookings, SD. We look forward to hosting you again. Also, glad to hear your positive experience with Expedia!

10/10 Excellent

Victoria

Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Management on Feb 2, 2024
We Appreciate your positive feedback! Glad to hear your room was clean, and our staff took good care of you. If you ever have more feedback or need anything in the future, feel free to reach out. Looking forward to hosting you again!

10/10 Excellent

Nathen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RC on Jan 24, 2024
Thank you for staying with us and gave great review.

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service
Response from RC on Feb 20, 2024
Thank You for staying with us and good rating.

6/10 Okay

Jacquelyn

Business traveler
A decent hotel
This hotel is okay. For one or two nights it is already but I wouldn't choose to stay here for a week. Location is convenient but is outdated and not the most comfortable.
Stayed 1 night in Nov 2023
Response from Management on Feb 1, 2024
Thank you for sharing your thoughts. We appreciate your feedback and understand your perspective. We'll take your comments into consideration as we strive to enhance our guests' experiences. If there are specific areas you feel we can improve, please feel free to let us know.

6/10 Okay

Melinda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Feb 2, 2024
We Appreciate your positive feedback! Glad to hear your room was clean, and our staff took good care of you. If you ever have more feedback or need anything in the future, feel free to reach out. Looking forward to hosting you again!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Feb 2, 2024
We Appreciate your positive feedback! Glad to hear your room was clean, and our staff took good care of you. If you ever have more feedback or need anything in the future, feel free to reach out. Looking forward to hosting you again!

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Flandreau Powwow
The room was clean except for the little spider we found 😂 but overall a great place people friendly and the pool was heated and the Jacuzzi was nice I highly recommend it
Stayed 2 nights in Dec 2023
Response from Management on Feb 2, 2024
Thanks for the feedback, and kudos for handling the surprise like a champ! We promise it's not a usual guest, and we'll work on keeping it that way. we're Delighted you enjoyed the friendly folks, heated pool, and Jacuzzi. Looking forward to your next visit!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Staff were kind and took concerns seriously. No problems
Stayed 3 nights in Dec 2023
Response from Management on Feb 2, 2024
We appreciate your positive feedback! Glad to hear your room was clean, and our staff took good care of you. If you ever have more feedback or need anything in the future, feel free to reach out. Looking forward to hosting you again!

2/10 Terrible

Nicole

Bed bugs!
Stayed 1 night in Nov 2023
Response from Raj on Nov 23, 2023
Hi Nicole, We did inspection of that room in detail by taking out mattress and base but we did not found any thing like bed bug but we got 2 small insect and few in window so that must be came from window. We are really sorry for this issue but We did full refund of your stay to compensate insect issue.

10/10 Excellent

Janessa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived to town early and asked the front desk if there was any way I could check into my room early. The employee looked to see if any rooms were clean yet and he found that none were and proceeded to apologize. It was absolutely not a problem and I said we would find something to do for a couple hours, I just wanted to see if our room happened to be available. About an hour later he calls me and tells me he has a room ready for me. So sweet of him! I never once asked him to contact me if anything opened up sooner, but he did it anyway. Staff was amazing!
Stayed 1 night in Nov 2023

10/10 Excellent

Chad

Stayed 1 night in Nov 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy, and the person working the reception. Desk was very pleasant. A very safe and comfortable experience! We would book again!
Stayed 1 night in Oct 2023

8/10 Good

Marten, Northfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice but the bed was way too soft.
Stayed 1 night in Oct 2023

10/10 Excellent

Sheldon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

James

Stayed 2 nights in Sep 2023

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay..
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 16, 2023
Bob,Thanks for your great review! Come again soon!Sincerely, Country Inn & Suites staff

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 16, 2023
Thank you for your great review, please come stay with us again soon!Sincerely, Country Inn & Suites staff

8/10 Good

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot breakfast. Very clean room, only down side was a comforter that seemed small for the bed (didn't come up to the shoulders).
Stayed 3 nights in Sep 2023
Response from Front Desk on Sep 16, 2023
Ruth,Thank you for your great review, we are happy to hear you enjoyed your stay with us. We appreciate your feedback about our comforters and will take that into consideration when trying to improve our guest experience. Come again soon!Sincerely, Country Inn & Suites staff

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on Sep 9, 2023
Your review made our day! We're thrilled to hear about your wonderful stay at Country Inn and Suites-Brookings, SD.Your comfort and satisfaction are our top priorities, and we can't wait to welcome you back for more great moments with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Raj C on Aug 31, 2023
Thank You for great rating.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
clean and quiet
Stayed 1 night in Aug 2023
Response from Catherine on Aug 30, 2023
We sincerely appreciate your feedback and are delighted to hear that you've had a positive experience during your stays at the Country Inn and Suites by Radisson - Brookings, SD! Your comfort and convenience are important to us, and we're glad that our amenities were up to your standards. Your continued loyalty is greatly appreciated, and we're committed to ensuring that each visit meets and exceeds your expectations.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please let us know!

2/10 Terrible

Daryl

Stayed 1 night in Aug 2023
Response from Front Desk on Sep 30, 2023
Daryl, we are so sorry to hear you did not enjoy your stay with us. Please reach out with any of your concerns so that we can address them to help improve future guests experiences. Thank you.

10/10 Excellent

Mark

Stayed 1 night in Aug 2023
Response from Front Desk on Sep 16, 2023
Mark,We appreciate your great review, please come stay with us again soon!Sincerely, Country Inn & Suites staff

8/10 Good

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice walking trail, patio, gym with weights and a morning breakfast that is pretty good. The room needed help from a scented candle and the beds looked lumpy but turned out comfortable enough. Housekeeping was very good.
Stayed 3 nights in Aug 2023
Response from Management on Aug 25, 2023
We sincerely appreciate your feedback regarding your stay at Country Inn & Suites by Radisson in Brookings, SD. We apologize for any inconvenience caused by the unusual scent in the room. Our housekeeping team has been working diligently during the busy season to provide the best experience for our guests. Your understanding and patience are greatly valued. We're delighted to know that despite these minor issues, you found the beds comfortable and our amenities enjoyable. We'll continue to work hard to ensure every guest has a pleasant stay. Thank you for choosing to stay with us, and we hope to welcome you back soon for an even better experience.

10/10 Excellent

Carolee, Helena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Easy to locate the hotel from the interstate.
Stayed 1 night in Aug 2023
Response from Catherine on Aug 19, 2023
Dear Carolee, Thank you for sharing your feedback in regards of your recent stay at Country Inn & Suites by Radisson - Brookings, SD. We're thrilled to hear that you were happy with your experience. Our team takes great pride in providing a clean and welcoming environment for all our guests. Your positive comments reinforce our commitment to creating memorable experiences. We wish you safe and pleasant travels ahead!Warm Regards,

10/10 Excellent

Rod

Stayed 1 night in Aug 2023
Response from Management on Sep 9, 2023
Your review made our day! We're thrilled to hear about your wonderful stay at Country Inn and Suites-Brookings, SD.Your comfort and satisfaction are our top priorities, and we can't wait to welcome you back for more great moments with us.

10/10 Excellent

Darla, Mitchell

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and accommodating! I had reserved many rooms for several nights and everyone’s needs were met. Highly recommend this hotel for yourself or your family members.
Stayed 5 nights in Aug 2023
Response from Management on Aug 11, 2023
We are genuinely thrilled to hear about your positive experience during your stay with us. It warms our hearts to know that our staff's friendliness and dedication made your visit enjoyable, especially as you reserved multiple rooms for several nights. Your recommendation means the world to us, and we're delighted to have met the needs of you and your group. We can't wait to welcome you all back for another memorable stay. Thank you for choosing our hotel!

10/10 Excellent

LEROY, WICHITA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 1 night in Aug 2023
Response from Management on Aug 11, 2023
Thank you for your kind words! We're so pleased that you had the chance to interact with our wonderful staff. Your appreciation means a lot to us. We can't wait to have the opportunity to welcome you back again soon. Safe travels!

4/10 Poor

Rebekah

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very dissatisfied in this property. The first room was missing the sofa. The second room was supposed to be a king bed and it was a queen. When we pulled out the sofa bed, it was disgusting. Then the bathtub leaked and the bathroom had so much mold in it. I tried to clean some of it up, but wasn’t able to get it all. The only good thing was the breakfast. It was delicious and the lady that cooked it was very sweet and kind!
Response from Brittney Koepke, General Manager on Aug 3, 2023
Hi Rebekah, Sorry for the inconvenience. I will definitely figure out with front desk person and head house keeper and make sure this kind of things will not happen in future.

8/10 Good

Lonnie

Stayed 1 night in Jul 2023
Response from Catherine on Aug 20, 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Brookings, SD. We believe that our guests are at the heart of everything we do, and your feedback serves as a motivating reminder that we're on the right track. We will continue to strive for excellence and to exceed your expectations with each visit.Thank you once again for choosing Country Inn & Suites by Radisson, Brookings, SD. Your satisfaction is our greatest reward, and we look forward to the opportunity of serving you again in the future, safe travels!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and hot tub were nice. Breakfast was good
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 22, 2023
Andy,We appreciate all your positive feedback and are so glad to hear you enjoyed your stay! Please come stay with us again soon!Sincerely, Country Inn & Suites staff

10/10 Excellent

Christine

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice location and felt safe
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 22, 2023
Christine,Thank you for your awesome review! We are happy to hear you had a great stay with us. Please come again soon!Sincerely, Country Inn & Suites staff

10/10 Excellent

Jen

Stayed 1 night in Jul 2023
Response from Brittney Koepke, General Manager on Aug 3, 2023
Thank you for good rating.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front Desk on Jul 8, 2023
Michael,Thank you for your review, we are so happy to hear you had a good experience with us!Sincerely, Brookings Country Inn & Suites staff

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and nice room. Breakfast choices were great.
Stayed 2 nights in Jun 2023
Response from Front Desk on Jul 8, 2023
Thank you for your great review! We are so glad you enjoyed your stay with us! Please come visit us again soon!Sincerely, Brookings Country Inn & Suites staff

6/10 Okay

Danielle

Liked: Cleanliness, staff & service
Pros: It was clean and reasonably priced, and the check in was quick and friendly. Cons: The mattress was uncomfortable and I woke up sore. Also, the faucet was really hard to pull up, and there was a big soft spot (or dip) in the floor right near that faucet. Both problems need to be fixed. My husband said the breakfast was just ok.
Stayed 1 night in Jun 2023
Response from Front Desk on Jul 1, 2023
Danielle,We appreciate any feedback to help improve our guest experience and will do everything we can to address your issues. We have already spoken to maintenance to get those issues resolved in that room.Sincerely, Country Inn & Suites staff

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Check in was easy and the room was clean and as stated.
Stayed 1 night in Jun 2023
Response from Front Desk on Jul 1, 2023
Hi Jennifer,Thanks for your great review! We hope you will come stay with us again soon!Sincerely, Country Inn & Suites staff

4/10 Poor

Teresa

Stayed 2 nights in Jun 2023
Response from Front Desk on Jul 8, 2023
Teresa,We thank you for your feedback and apologize if you did not have a great stay with us. Please feel free to reach out and let us know how we can improve.Sincerely, Brookings Country Inn & Suites staff