Ratings based on 218 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
by jeremy from lubbock
Ok hotel, not the best neighborhood.Posted Mar 17, 2014
Checked in and lady was very nice. A lot of noise issues and staff didn't really do anything to help. The television in our room broke almost immediately and they didn't do anything. Said the maintenance staff was gone all weekend. Didn't offer to do anything. Any hotel worth staying at would have offered something. Just said sorry and left. No parking lot security. There was a teenage party at the hotel out first night and at 1:00 am car alarms going off like crazy and kids roaming through parking lot looking in cars. Never saw a member of the hotel staff doing anything about this. We finally had a member in our group call the police.
by A verified traveler
Extremely DisappointingPosted Mar 7, 2014
We were not greeted very nicely and were told our rooms would be next to each other,but they were not professional about it and the hotel could not of cared less. They basically brushed us off and no apology was ever muttered. The contacts numbers for all of the dining were wrong and they had the heat up. We had to call them to come and look at our ac cause we just could not stand it and they said they would turn the ac on through the back end. Apparently the thermostat is not the real deal. We also had to call them to come and clean our room as it was almost 4 o'clock when we got back to the room and was still not done. Breakfast was good but they would run out of food very early. Not somewhere I would stay again. I will try out another towneplace but never this one again
for Everyoneby Pat from Stafford, Tx
Conveniently LocatedPosted Feb 27, 2014
Location: Many restaurants, shopping
Pretty busy over the weekend; Great amenities; staff very good to us
Recommendedby A verified traveler
Posted Nov 23, 2013 on Hotels.com
for Everyoneby A verified traveler
Nice Hotel.Posted Nov 9, 2013
No problems easy check in, no waiting. Late check ins works for me there were no hassle.
for Everyoneby Lauren from Plano, TX
Really enjoyed my stay!Posted Nov 2, 2013
Nice hotel, really enjoyed the fact that the room had a kitchen. Everything I needed was supplied.
for Personal Eventby RACHELLE from DALLAS
GREAT STAYPosted Oct 31, 2013 on Hotels.com
I ENJOYED IT
for Personal Eventby Laketa
Posted Oct 29, 2013 on Hotels.com
for Personal Eventby Sue from Frisco, Texas
No SwimmingPosted Oct 28, 2013 on Hotels.com
I called the Hotel specifically to make sure the pool was functional, and they said ti was, low and behold the heater was out so it was freezing and I could not swim. I was denied all my discounts (Marriott, AARP, USAA etc...) because I book through Hotels.com. It was my 55 birthday and I had a party to go to, I just wanted to relax and enjoy time away from home 30 miles away.Overall the stay was nice but I sure missed the swimming pool.
for Everyoneby H. from Mililani HI
Great value. A classy hotel at budget price.Posted Sep 25, 2013
Pros: The overall condition was outstanding.
Location: Can't remember the name of that Chinese/Vietnamese restaurant one half mile away but the food there was very good. Ate there 2x and loved it!!
The front desk and food servers were all very friendly and helpful. Great breakfast selection and bonus dinner were included in room rate.