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Reviews of Scottish Inn Decatur

2.5 out of 5
Scottish Inn Decatur
1801 S Highway 287, Decatur, TX

Reviews

7.8

Good

Rating 10 - Excellent. 124 out of 377 reviews" "
Rating 8 - Good. 139 out of 377 reviews" "
Rating 6 - Okay. 62 out of 377 reviews" "
Rating 4 - Poor. 29 out of 377 reviews" "
Rating 2 - Terrible. 23 out of 377 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Update exterior of bldg.
Stayed 1 night in Mar 2024
Response from Pathik on Mar 23, 2024
We are on progress thank you for your feedback

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner staff was very courteous and kind. Accommodations were comfortable and excellent.
Stayed 1 night in Mar 2024
Response from Pathik on Mar 23, 2024
Thank you so much Samuel

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like friendly assistance and quiet peacefulness without all the extra fees and attitudes, this is definitely the place to sleep and enjoy the nice breakfast with Texas sized and shaped enormous delicious waffles and fresh coffee after your good night's rest. The beds are comfy and they have nice flat screen TV's with great channel options always a good movie to watch and the walls aren't paper thin so it's great privacy:) as well as the bathtub is wonderful and always these rooms are clean and well kept. There's a desk and lounge chair in the double bed rooms and microwave fridge and coffee maker:) well stocked and Melissa is just the best at accommodating our needs every time we stay. Best Western should be jealous:) Scottish Inn Decatur TX is the best home away from home and Decatur had pretty much anything one could need and a lot of stuff you don't but like anyways. :) Jesus loves everyone, remember this as you continue your traveling journey and I pray you all stay joyful and safe and no road rage!!! XOXO Crystal-
Stayed 2 nights in Mar 2024
Response from Pathik on Mar 23, 2024
Crystal Thank you so much 5 out of 5

8/10 Good

Mike

Liked: Cleanliness, staff & service
Access on and off 287 can be treacherous. One way I and out. Room was clean. No couch or chair other than the desk chair, room for it just not there. Shower was nice and hot. Exterior door had weather stripping missing and light shown thru. Walls seemed thin and heard the other two rooms all night.
Stayed 1 night in Feb 2024
Response from HENRY PATEL on Feb 27, 2024
Thank you for your Feedback we will improve

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HENRY PATEL on Feb 27, 2024
Thank you for your Feedback.

8/10 Good

Russell

Bed was very uncomfortable. Only complaint I have
Stayed 1 night in Feb 2024
Response from HENRY PATEL on Feb 27, 2024
Thank you for your Feedback we will improve.

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly service above and beyond with very clean rooms. Will continue staying here when traveling through. Thanks again!
Stayed 1 night in Feb 2024
Response from HENRY PATEL on Feb 27, 2024
Thank you for your Feedback.

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. Clean and friendly
Stayed 1 night in Feb 2024
Response from Pathik on Feb 15, 2024
Thank you for your Feedback we will improve

6/10 Okay

William

Stayed 1 night in Feb 2024
Response from Pathik on Feb 15, 2024
Thank you for your Feedback we will improve

8/10 Good

Benson, Mississauga

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean and quiet
Stayed 4 nights in Jan 2024
Response from Pathik on Feb 15, 2024
Thank you for your Feedback we will improve

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day stay
Very good room service. Coffee pot way to small
Stayed 3 nights in Jan 2024
Response from Pathik on Feb 15, 2024
Thank you for your Feedback we will improve

10/10 Excellent

Emiline

Stayed 1 night in Jan 2024
Response from Pathik on Feb 15, 2024
Thank you for your Feedback we will improve

2/10 Terrible

Lindsay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs
Woke up covered in bites. It’s been almost a week and I have massive red welts all over me still. Other guests have reported finding bed bugs. Needless to say I sanitized everything before I took it into my house to wash in hot hot hot water. READ ALL OF THE GOOGLE REVIEWS THIS PLACE IS INFESTED. I’ve filed a complaint with best western and am calling the state to investigate as well.
Stayed 1 night in Dec 2023
Response from Pathik on Feb 15, 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Maple

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The overall stay of this property was great! The room was very nice and the front desk staff was very kind i believe her name was Melissa
Stayed 2 nights in Dec 2023
Response from Pathik on Feb 15, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Steve

Liked: Cleanliness, staff & service
Cleaning was amazing, beds comfortable. Carpet a little sticky and bathroom door hard to shut.
Stayed 1 night in Dec 2023
Response from Pathik on Feb 15, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Rex Covington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
a very clean room and friendly staff. For the price this was excellent stay.
Stayed 1 night in Dec 2023
Response from Pathik on Feb 15, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Richard

Response from Pathik on Feb 15, 2024
Thank you for your Feedback we will improve

6/10 Okay

Sharman Jensen

Liked: Cleanliness, staff & service
Easy location, crumbling building
Stayed 1 night in Nov 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Good value.
Stayed 1 night in Nov 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Al

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant folks manage the place
Stayed 2 nights in Nov 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Ty

Traveled with family
Disliked: Property conditions & facilities, room comfort
Don't
Rooms were dated and the highway noise was extremely loud. Cleaning was hit or miss.
Stayed 4 nights in Nov 2023
Response from Mital Patel on Dec 15, 2023
Thank you for your Feedback we will improve

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and great.
Stayed 1 night in Nov 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Jake

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Decatur TX
'Old school' hotel with rooms facing parking lot. Renovated nicely. Clean rooms and friendly staff. Minor problem with missing TV remote and toilet. Both corrected promptly by hotel. Would stay again.
Stayed 2 nights in Oct 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Eddie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lamps with internal plugs for your computer, etc. are for the most part non-functional, but management said they are working on replacing them in every room. I can't travel light and am so happy I can park right at the door to my room. They serve free breakfast and have something for everyone. Both the owner and her manager are eager to please, and they are assets to the hotel industry. I'm staying with them again next month.
Stayed 2 nights in Oct 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

John, BROWNSVILLE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is quite run down and also did not have the room I reserved.
Stayed 1 night in Oct 2023
Response from Bianca on Oct 27, 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

Julius

Disliked: Property conditions & facilities
Not a good representation of a Best Western.
Old.. building is too old
Stayed 1 night in Oct 2023
Response from Mital Patel on Dec 15, 2023
Thank you for your feedback

2/10 Terrible

Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nicole on Oct 27, 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness
The staff is very friendly and the rooms have been updated nicely.
Stayed 1 night in Oct 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very spacious, Breakfast and for the price definitely is great.
Stayed 1 night in Oct 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean room, good nights sleep
Stayed 1 night in Oct 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Rob

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Ariana

Traveled with family
Liked: Staff & service, amenities
The room was nice but did have a smell like someone smoked in it. I was really there to sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very comfortable room. The people were friendly and helpful. The breakfast was good also.
Stayed 3 nights in Oct 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Juan

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from melissa on Oct 15, 2023
On behalf of my staff and myself I apologize we didnt meet your expectations. I do hope you will give us the oppertunity to exceed your expectations in the future.

10/10 Excellent

Donald, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Very Friendly Atmosphere. Melissa was very kind and helpful.
Stayed 1 night in Oct 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Natasha

Stayed 1 night in Oct 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Rodney, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities
Value is good.
Stayed 1 night in Sep 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Matthew

Liked: Staff & service
The property location was very convenient in regards to my overall stay and the owner and her husband were very welcoming and polite upon check in. The only things I really had an issue with was that the entrance door leading into the room I was in didn’t have enough weatherstripping to keep any extra noise from the highway out, neither of the extra outlets on the lamps were so loose that they wouldn’t hold my phone charger block, and either the water pressure or the shower head itself in the shower needs fixing/replaced.
Stayed 2 nights in Sep 2023

6/10 Okay

john

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It is an old facility.
Stayed 1 night in Sep 2023
Response from Henry on Nov 29, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Wendy

Traveled with group
Liked: Staff & service, room comfort
Value for price
Good value for the price when just looking for a place to sleep. Friendly employees.
Stayed 1 night in Sep 2023
Response from melissa on Sep 17, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from melissa on Sep 17, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Steve

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Sep 2023
Response from melissa on Sep 13, 2023
I apologize that your stay with us was unsatisfactory. I hope you will give us the oppertunity to host youagain with a more satisfactory experience.

6/10 Okay

Judy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Swimming pool needs some TLC. Walls needed some extra TLC
Stayed 1 night in Aug 2023
Response from Pathik on Sep 13, 2023
I apologize that your stay with us was unsatisfactory. I hope you will give us the oppertunity to host youagain with a more satisfactory experience.

8/10 Good

Thomas

Stayed 2 nights in Jul 2023
Response from melissa on Sep 13, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Guy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
electrical plugs not working on lamps
The hotel was clean but the electrical plugs on the lamps did not work so had to plug in by the sink, and the plug by the bed was loose due to broken drywall and it took hot water for about 5 min to get warm because we were almost at the end of the rooms.
Stayed 2 nights in Jul 2023
Response from melissa on Sep 13, 2023
I apologize that your stay with us was unsatisfactory. I hope you will give us the oppertunity to host youagain with a more satisfactory experience.

4/10 Poor

Tyrus

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from melissa on Jul 4, 2023
I apologize that your stay with us was unsatisfactory. I hope you will give us the oppertunity to host youagain with a more satisfactory experience.

10/10 Excellent

Jason

Stayed 4 nights in Jun 2023
Response from melissa on Sep 13, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

greg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Melissa was just as ur reviews stated, friendly and accommodating. This is my childhood stomping grounds and I would have been ashamed to bring my family back here if it wasnt the same as my younger days! and it was clean, friendly and above all, TEXAS------------------------------TY Melissa
Stayed 1 night in May 2023
Response from melissa on Jun 7, 2023
Thank you for your kind words Greg. It was a pleasure having you stay at my property. I hope you will visit us again real soon.

8/10 Good

Elvin

Stayed 1 night in Jun 2023
Response from melissa on Sep 13, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.