Ratings based on 989 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Always comfortable

Posted Jan 27, 2015
We have stayed here before and have always found it to be comfortable. This is a busy hotel with lots of meetings and events, but its remarkably quiet at the same time. Great fitness facilities. Good location for getting into and around Boston and free covered parking. Problems this time included an outlet in the bathroom that didn't work and a slow toilet. Also the pool opened late on Sunday and hadn't been cleaned. The pool water was way too warm- think bath water. None the less we enjoyed our stay and the staff is great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
The hotel was great! Staff was excellent. Only problem was the facets in the bathroom didn't shut all the way off. The balance of the stay was great and we will stay there again.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom North CAROLINA

Good Hotel but no washer or dryer no breakfast

Posted Jan 21, 2015
Pros: Great area great hospitality of staff
Cons: put washer and dryer room on site
Location: Great area
We enjoyed our stay but there was no washer or dryer for we went to the game and got very wet from rain and had to fly out next morning with wet clothes in suitcase. There was no washer or dryer on site. Also when I booked thru expedia they said breakfast would be included but it was not. I would not have picked this hotel if I knew breakfast wasn't included
Comment from Hotel Management
Jan 25, 2015 by Mark Manganaro, Hotel Management
Good Afternoon Danny, I wanted to let you know that I have had the opportunity to read your comments regarding your recent stay. I was happy to see that you enjoyed your stay with us for the most part. I apologize for the confusion regarding the breakfast being included in your rate and I will be sure to follow-up to see what might have happened. Also your comments regarding the washer on dryer have been heard, we're currently looking at the options that would allow us to offer this service via a pay as you go card. Hopefully this is something we can do to enhance our guest experience. Danny, it is through comments like yours that we may evaluate our strengths and weaknesses and make improvements where necessary. Again thank you for taking the time to right and for staying with us. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom miami

Great hotel all around !!

Posted Jan 13, 2015
Great hotel all around! comfy beds, good food! Big gym, nice staff, close to shopping, and lots of resturants to choose from, large pool. I will come back.
Comment from Hotel Management
Jan 19, 2015 by Mark Manganaro, Hotel Management
Good Afternoon, I first want to thank you for staying with us and for taking the time to write about it. I was so happy to learn that the hotel delivered the type of hotel experience you've come to expect from a Hilton hotel. From the comfort of our bedding to the new and improved health club I am glad you had a great time. I will be sure to shar your comments with the team, I know they appreciate the feedback. Again, thank you for choosing the Hilton Boston-Dedham and we look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nanjing, CN

A very valuable hotel

Posted Jan 6, 2015
Pros: The room is very comfortable.
Cons: They would better to provide shuttle bus to Boston airport.
Location: I do sightseeing in downtown Boston.
When ordering hotel, I find its price was not higher than that of other hotels in Boston , maybe there were some special offer at that time. As a result, this is the first time for me to stay in hotel like this. This hotel is near the commute rail station and take train to Boston South Station, but sometimes you have to wait for a long time. The room is very clean and all the things looks good, I feel very satisifed especially with this price. In addition, the hotel has gym, tennis court, bar, etc., but you have to pay for that.
Comment from Hotel Management
Jan 8, 2015 by Mark Manganaro, Hotel Management
Good Morning, I wanted to take a moment to thank you for staying with us and for your 5-Star rating, it is very much appreciated. I also wanted to clarify one of your comments. The pool and gym are free to all guests at all times. I will be sure to share your comments with the staff. Again, thank you for taking the time to write. We look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, GA

Great hotel, great staff!

Posted Jan 1, 2015
Pros: I appreciated the professionalism and friendliness of the staff. Their willingness to help makes this a great option should I visit again.
Location: There's not a whole lot to do in the direct vicinity, but the hotel is 20 minutes from Boston, where there is plenty to do.
I was in town for a couple days to do some sightseeing and stayed at this hotel. It was close enough to Boston that a drive didn't hurt, but it was also walking distance from the MBTA Commuter Rail. While here, I received excellent service both from the front desk staff and the room service staff. The room was very clean and was kept clean. The cleaning staff recognized a problem before I did and sent maintenance personnel to repair the issue. Great hotel!
Comment from Hotel Management
Jan 4, 2015 by Mark Manganaro, Hotel Management
Good Morning, First, I want to thank you for taking the time to write your great review of the property and the staff. Our primary goal is to ensure that each guest has a comfortable and relaxing stay while with us. By reading your comments it seems we were able to do that for you. I will be sure to share your wonderful comments with the entire team. I know everyone works very hard to deliver the type of stay you experienced. Many of our guests comment on the wonderful location of the property and the ease of getting around to local attractions. This includes the ease of getting in and out of Boston via public transportation. I am so very pleased that your experience was a good one. Again, thank you for taking the time to write and we very much look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

A Holiday Getaway with a Musical Greeting

Posted Dec 8, 2014
We truly enjoyed another stay at The Dedham Hilton. From the seasonal musical greeting at the entrance to a quiet and relaxing room, we continue to appreciate the staff and logistics of this hotel.
Comment from Hotel Management
Dec 11, 2014 by Mark Manganaro, Hotel Management
Good Afternoon, I wanted to take a moment to thank you for taking the time to write your review and for the 5-Star rating. I will be sure to share your comments with the team. I know they love to hear from our guests. Many of our guests love our location and the ease of getting to local attractions like shopping, restaurants and Gillette Stadium. They also enjoy the ease of getting in and out of Boston using public transportation which is 5 minutes away from the hotel. I want to thank you for your continued patronage and we look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
Great place to stay! Very nice room, clean and cozy. Perfect place for the price!
Comment from Hotel Management
Dec 11, 2014 by Mark Manganaro, Hotel Management
Good Afternoon Ellie, I wanted to take a moment to let you know we have received your comments regarding your recent stay. I was very happy to learn that you rated your stay 5-Stars, I truly thank you for that. I know the team works very hard in order to create a first class experience for all of our guests. I will be sure to share your lovely comments with the team. Again, thank you for taking the time to write and we look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

OK

Posted Dec 2, 2014
Cons: bath room was tired. Shower head not good.
Nice enough but in need of new shower head . Close to Newbridge on the charles
Comment from Hotel Management
Dec 5, 2014 by Mark Manganaro, Hotel Management
Good Morning, I wanted to let you know that I have received your comments regarding your recent stay with us. We already have plans in place to address the shower heads throughout the hotel. They all were replaced earlier this as a part of being environmentally friendly. They simply have not worked out and will replaced. I was glad to see the location worked well for your needs. Your comments are very valuable to us, they allow us to evaluate our strengths and weaknesses and make improvements where necessary. On behalf of myself and the entire team please accept our most sincere apologies. Sincerely, Joe Dadiego General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2014
Pros: The staff was very nice. I especially liked the gym offerings/classes each morning.
Cons: The cleanliness of the room could be improved. Also, there is no bedside table/ lamp on the left of the farthest double bed. Not good.
Location: Location was tricky, but many amenities are nearby.
The staff was very pleasant and tried to be accommodating and helpful. The gym was pretty nice, and I was able to take fitness classes in the hotel each morning, which was awesome. Both Spinning and the muscle class were great, and the instructors were very welcoming. Loved the fun we had at the lounge on "Thanksgiving Eve" as well.
Comment from Hotel Management
Dec 2, 2014 by Mark Manganaro, Hotel Management
Good Afternoon, I wanted to let you know that I have received your comments regarding your recent stay with us. I was happy to learn that most of your stay was pleasant and relaxing. I will be sure to discuss the cleanliness of your room with our housekeeping team, perhaps some retraining is in order. I was also happy to read that you took advantage of the changes we've made to the fitness center and the health club, we have more planned for the property moving forward. Many of our guests comment on our location and the ease of getting to near by attractions like Legacy Place and Gillette Stadium just to name a few. I truly appreciate you taking the time to write your review, our guest feedback allows us to evaluate our strengths and weaknesses and make improvements where necessary. On behalf of myself and the team here we thank you for staying with us and we hope to welcome you back again soon. Sincerely, Joe Dadiego General Manager