Ratings based on 858 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler

Thin walls

Posted Oct 20, 2014
This is the second time we stayed here. This time the room next to us had the tv turned on. You would have thought that the TV in my room was on. This continued and my husband went to the reception desk at 11:30 pm. They called the room. The person at the reception desk also said that they were completely booked and there were no other rooms and that they are aware of the problem of thin walls.The person did lower the volume, but we were still able to hear what was going on as well as his snoring. At 3 am, the people on the other side of us came in. Again, we were able to hear their entire conversation. Needless to say, there will not be a strike three.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Jersey

Very nice hotel, not a bad drive to Boston.

Posted Oct 20, 2014
Pros: Clean, great gym, great bar.
Cons: Elevator doors did not open first time I used it.
Location: Went into Boston every day, quick and painless drive
Traveled to Boston 3 days from hotel, easy trip. Everything was great, service, speed and friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Close to Gillette Stadium

Posted Oct 18, 2014
Pros: Near venue.
Cons: Hotel can command a higher price due to proximity but it was certainly not higher than a 3.5 star hotel.
Location: Access to stadium for our trip.
Limited use of the hotel due to after game late check-in but certainly a very nice spot albeit very pricey!
Comment from Hotel Management
Oct 22, 2014 by Mark Manganaro, Hotel Management
Good Afternoon LDL, First, I want to thank you for choosing the Hilton Boston-Dedham and for your 4-Star review. Many of our guests often comment on the great location of our property. As you mentioned Gillette Stadium, the Wrentham Outlet Malls and many other local attractions make the hotel an ideal location. We trust you will call on us again, perhaps your next visit will give you more time to enjoy all of the hotels amenities. Again, on behalf of myself and the entire team here we thank you for staying with us. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Other
by A verified traveler from Maine

Convenient location, reasonable rates

Posted Oct 7, 2014
Pros: Location
Location: Gillette Stadium
We stayed here one night after a Patriots game. Getting off and on I95 could not have been easier. The staff was friendly. The room was clean and the hotel was quiet.
Comment from Hotel Management
Oct 12, 2014 by Mark Manganaro, Hotel Management
Thanks for your great feedback. I'm glad you enjoyed your stay. Please come see us next time you're in town for the Pats game! Best regards, Joe Dadiego, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and nice hotel

Posted Oct 7, 2014
Hotel very close to Boston, Gillette Stadium and easy to access. Hotel staff very friendly and rooms are very clean and comfy, will book again whenever I return.
Comment from Hotel Management
Oct 12, 2014 by Mark Manganaro, Hotel Management
Thanks for your wonderful comments. We strive to be the friendliest and cleanest hotel in the area, so it's great to hear feedback like yours. We look forward to your next visit! Best regards, Joe Dadiego, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Further outside of Boston than expected

Posted Sep 12, 2014
Pros: Close to public transit and a large shopping center with plenty of food options.
Cons: The rooms near the elevator on the third floor need a buffer from the late night sounds resonating from the hotel bar.
Location: The outdoor mall was two blocks away. It had a large choice in food and stores, as well as a movie theater.
The hotel staff was excellent and very friendly. They assisted us with the commuter train schedule and directions to the train stop (literally right down the street). When we checked in the A/C was not working. However, maintenance had it fixed before we returned. The cleaning staff did an adequate job, but it seems the rooms only get dusted when someone has stayed the night in it. There was a light layer of dust on the furniture when we checked in, but the room was dusted the rest of our visit. Overall the hotel served its purpose, in that is was a place to sleep when we were not in the city. My opening statement about the staff just does not cover how pleasant and accommodating they truly were.
Comment from Hotel Management
Sep 17, 2014 by Mark Manganaro, Hotel Management
Good Morning, I have received your comments regarding your recent stay with us. I was unhappy to read that you had some issues regarding your room, I did see that both engineering and housekeeping corrected them during your stay. I was happy to read that the team took good care of you and was able to assist where and when possible in order to create a great stay for you. Again, I want to thank you for taking the time to write your review and we look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
2 out of 5
by A verified traveler

Didn't have the room type I rented

Posted Aug 25, 2014
We arrived at 2 am and our reservation was for a 1 king bed plus a sofa bed for 2 adults and 3 kids and they gave us a 1 bed room. That's what they had available. At the end after discussing they gave us 2 rooms one of them with the bathroom not working and we had to split up.
3 out of 5
by A verified traveler

Is this really a Hilton?

Posted Aug 20, 2014
Pros: Friendly desk staff
Cons: Just about everything
Location: Good location, one exit from Legacy Place with shopping and choice of restaurants.
This hotel is run down around the edges (although the sign in the lobby says that they are redecorating). Bathroom has mildew odor in bath/shower area. The maid arrived early one morning and was told to come back later -- she did not and we returned to find room unmade. Internet service was unreliable and spotty. On the plus side -- desk staff was friendly and helpful and Starbuck's was free if you are a Hilton Honors member. I would not stay there again until the renovation is completed.
Comment from Hotel Management
Aug 24, 2014 by Mark Manganaro, Hotel Management
Good Morning, First, I would like to apologize for the problems you encountered during your recent visit to our hotel. Our primary goal is to ensure each guest has a positive experience while staying with us. I was very unhappy to learn that this did not happen for your. I will be sure to address the cleanliness and service of your room with our executive housekeeper, I can assure you that corrective action will take place. We are currently under several phases of renovations here. The renovations include our public space, meeting rooms, guestrooms and a new fitness center. We expect all of the elements of the renovation project to be completed by the end of the year. I was happy to read that the staff was friendly and helpful. Again, on behalf of the entire staff here please accept our most sincere apologies. We thank you for staying with us and we hope you will call on as again. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from cleveland ohio

Posted Aug 19, 2014
Pros: Staff, location, value
Cons: Starting to need some upgrading. Shower not the best
Location: Shopping, food, T station, all right there
Good location, accessible, helpful staff Train station is within walking distance and goes right into Boston
Comment from Hotel Management
Aug 24, 2014 by Mark Manganaro, Hotel Management
Good Morning Cleveland, I wanted to take this opportunity to thank you for staying with us recently. We know you have many choices when it comes to travel and we're glad you called on us. Many of our guests comment on the hotels location and the ease of getting to attractions and transportation into Boston. I also want to thank you for the 5-Star rating. Sincerley, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Martha's Vineyard

Posted Aug 18, 2014
Conveniently close to but far enough away from Wrentham Outlets and Gillette Stadium. Great for our back-to-school shopping and Revs weekend.
Comment from Hotel Management
Aug 20, 2014 by Mark Manganaro, Hotel Management
Good Afternoon Emery, I have received your comments regarding your recent visit to our hotel. I was pleased to see that you rated the hotel 4-Stars. I couln't agree more that the hotels location is perfect for local attractions like Gillette Stadium and the Wrentham Outlets, not to mention the quick trip in and out of Boston. I know you have choices when it comes to travel and I wanted to thank you for choosing the Hilton Boston-Dedham. We all look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager