Ratings based on 1,116 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Posted Jul 18, 2015
Pros: The breakfast buffet was very good
Convenient location. Nice lobby. There was only 1 elevator working during my stay of 4 nights and it was a little inconvient to wait for elevator.
Comment from Hotel Management
Jul 22, 2015 by Joe, Hotel Management
Good Afternoon Robert, First, I would like to thank you for staying with us and for taking the time to write your review. I would also like to apologzie for the elevator issues you encountered during your visit. The hotel was awaiting State inspection for one of our elevators and could not be released until the inspection had been completed. I am happy to report that both elevators are now in working order. Robert, it is through guest comments like yours that we may evaluate our strenghts and weaknesses and make improvements where necesssary. Thank you again for your feedback and we hope you will call on us again when you return to the area. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Excellent customer service

Posted Jul 17, 2015
The staff were all friendly and helpful. Shuttle service was very convenient. Hotel was very clean. Great ambience.
Comment from Hotel Management
Jul 18, 2015 by Joe, Hotel Management
Good Morning Maria, I wanted to let you know that I have had the opportunity to read your very fine review of our property. I was so happy to learn everything worked out well for you. I will be sharing your comments with the team. Thank you again and we hope you will call on us again when you return to the area. Sincerely, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2015
The room smelled like cigarettes despite a "non-smoking" label. We ordered room service, waited nearly 90 minutes and when we called to ask where it was we were told the order had never been placed. The manager tried to make things right by offering us a complimentary breakfast, but we had a 7am flight and could it take advantage of that.
Comment from Hotel Management
Jul 11, 2015 by Joe, Hotel Management
Good Morning, I wanted to let you know that I have read your review of your recent stay. I am so very sorry that room service did not deliver your order and I will certainly be reviewing your comments with our food and beverage team to find out what happened. Your comments regarding the smell of smoke in the room have been addressed with our housekeeping team for direct follow-up. It is through comments like yours that we may evaluate our strengths and weaknesses and make the necessary improvements. On behalf of myself and the team here we want to extend our most sincere apologies to you. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Fl

Posted Jul 6, 2015
Pros: the rooms
Was a pleasure to stay in that hotel.Everything was really good
Comment from Hotel Management
Jul 11, 2015 by Joe, Hotel Management
Good Morning, I just wanted to take a moment to thank you for staying with us and for the 5-Star review. We look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel overall

Posted Jul 5, 2015
It was nice staying at this hotel. The fact it is closer to the major highways, makes it merrier. Quick check-in process and friendly staff.
Comment from Hotel Management
Jul 11, 2015 by Joe, Hotel Management
Good Morning, I just wanted to take moment to thank you for staying with us and for the 5-Star review. I will be sure to share your comments with the team here. Thank you again and we hope to welcome you back again soon. Sincerely, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

elevator no good

Posted Jul 4, 2015
Pros: quait
Cons: breakfest incl.
nice, need to do some improvement washroom upgrate,
Comment from Hotel Management
Jul 11, 2015 by Joe, Hotel Management
Good Morning, I wanted to take a moment to first thank you for staying with us and for taking the time to write your review. I also want to apologize for the problems you encountered with our elevator service. The repairs needed to be done by our service provider and were delayed due to parts. On behalf of myself and the entire team here please accept our most sincere apologies. Sincerely, Joe Dadiego General Manager
3 out of 5
by A verified traveler

Nice hotel, but not easily accessible.

Posted Jul 1, 2015
Pros: Clean rooms, shuttle offered.
Cons: Offer a free continental breakfast... Starbucks was nice, but overpriced. Discount offers for those that are staying there would have been nice.
Location: Legacy Place nearby was nice to visit and offered things to do during our stay.
My husband and I spent two nights at this location. The facilities were nice, however they seemed to cater to businesses more so than individuals (or tourists). We did enjoy the cafe that is on location; not too overpriced. However, we did feel that the Starbucks that is located there was overpriced. We felt that though a continental breakfast was not offered, the rates at the Starbucks should have been less for those that were staying at the location.
Comment from Hotel Management
Jul 3, 2015 by joe, Hotel Management
Good Morning, I wanted to take a moment to first thank you and your husband for staying with us and for you taking the time to write your review. All comments both positive and negative are reviewed by the staff for proper follow-up and attention. It is through comment like yours that we may evaluate our strengths and weaknesses and make improvements where necessary. On behalf of myself and the entire team here we thank you and hope to see you again. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Family friendly hotel close to downtown Boston

Posted Jun 27, 2015
Location: Harvard, Brown University John Adams and John Quincy Adam's Houses Freedom Trail Quincy Market
My family stayed in this hotel 4 nights during our visit to Harvard and Boston, which are about 30 min. away. As soon as we got to the front desk, Jeff and Mr. Perry were very courteous and friendly. Their attention to detail and knowledge of the local area contributed to our family's wonderful experience of the local historical sites and dinning areas. We also, had breakfast at this hotel's buffet and the meals were made fresh and delicious. The staff were very accommodating and prepared special meals for my daughter. Special thanks to Kassandra and Constantine who provided excellent service during our dinning at the hotel and to Jeff and Mr. Perry for an excellent service.
Comment from Hotel Management
Jul 2, 2015 by Joe, Hotel Management
Good Afternoon Sandoval Family, I just wanted to let you know that I have reviewed your comments regarding your recent stay with us. I was so pleased to learn that the hotel and staff worked out well for all of you. I will be sure to share your kind words to Van Perry, Jeff, Cassandra, Constantine and the rest of the crew. The staff works very hard here each and every day to create the best experience for all of our guests. Again, I am so pleased that this was what you experienced. On behalf of myself and the entire team here we want to thank you for staying with us and for the 5-Star review. Sincerely, Joe Dadiego General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Great location for business travel

Posted Jun 22, 2015
Pros: The location was perfect for my business meetings
Cons: Better room when booking through expedia
Location: I only worked, so I didn't visit any attractions
booking through expedia was disappointing. I was booked in a room almost in the basement far away from anything other than the meeting rooms. The room wasn't as clean as I would have liked and the vanity looked like it was going to fall off the wall.
Comment from Hotel Management
Jun 30, 2015 by Joe, Hotel Management
Good Morning, I just wanted to take a moment to thank you for staying with us and for your review. Your comments will be shared with the staff here for follow-up. Your comments allow us to evaluate our strengths and weaknesses and make improvement where necessary. On behalf of myself and the entire team here we offer our most sincere apologies. Sincerely, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good stay.

Posted Jun 17, 2015
Had a very good weekend and enjoyed my stay. Location was great for me outside Boston and I could get to Newport without too much traffic.
Comment from Hotel Management
Jun 19, 2015 by Joe, Hotel Management
Good Morning, I wanted to take this opportunity to first thank you for staying with us and for taking the time to write your comments. Many of our guest comment on our great location. I am so pleased it worked out well for you. On behalf of myself and the entire team here we thank you for staying with us and we look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager