Ratings based on 811 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Martha's Vineyard

Posted Aug 18, 2014
Conveniently close to but far enough away from Wrentham Outlets and Gillette Stadium. Great for our back-to-school shopping and Revs weekend.
Comment from Hotel Management
Aug 20, 2014 by Mark Manganaro, Hotel Management
Good Afternoon Emery, I have received your comments regarding your recent visit to our hotel. I was pleased to see that you rated the hotel 4-Stars. I couln't agree more that the hotels location is perfect for local attractions like Gillette Stadium and the Wrentham Outlets, not to mention the quick trip in and out of Boston. I know you have choices when it comes to travel and I wanted to thank you for choosing the Hilton Boston-Dedham. We all look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Albany, GA

The hotel was located very close to my training.

Posted Aug 15, 2014
Pros: Nice accomodations with perks due to our Meditech affiliation.
Cons: Minor updates of the decor in the rooms.
Location: It was close to our training center, but not all of us were able to venture out beyond that so I can't really speak to that aspect of the location.
The hotel shuttle was able to get us to and from our training as well as to restaurants in the evening for dinner without any major delays.
Comment from Hotel Management
Aug 18, 2014 by Mark Manganaro, Hotel Management
Thanks so much for such a glowing review. It's nice to know we are so close to your training center at Meditech. We are in the final stages of our hotel wide update so you should see more good changes to come. Thanks again and I will be sure to share your comments with our team! Warm Regards, Joe Dadiego General Manager
Comment from Hotel Management
Aug 19, 2014 by Mark Manganaro, Hotel Management
Thanks so much for such a great review of our hotel we appreciate your commnets. Great to hear that ythe hotel was so close to your training at Meditech. I will be sure to pass on your comments to our team. We look forward to your next stay. Kind Regards, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Friendly people

Posted Aug 11, 2014
Did the job, showers had pressure which is a plus!
Comment from Hotel Management
Aug 13, 2014 by Mark Manganaro, Hotel Management
Good Morning, First, I want to thank you for choosing the Hilton Boston-Dedham for your travel needs. I was happy to learn that you enjoyed your visit. I know you have choices when it comes to travel and we're glad you chose our property. We hope to welcome you back soon. Sincerely, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the highway

Posted Aug 9, 2014
Pros: Proximity to highway
Cons: Need a microwave
Location: Legacy Place is a must see, eat, visit
Good time. I tried 3 times to submit and will not move past it
Comment from Hotel Management
Aug 12, 2014 by Mark Manganaro, Hotel Management
Good Morning, I wanted to take a moment to thank you for staying with us recently. I am very happy to learn that you had a "Good time." Thank you again and we hope you can visit us again. Sincerely, Joe Dadiego General Manager
3 out of 5
by A verified traveler

Not the Hilton I'm remember

Posted Aug 8, 2014
The property is clearly under some type of renovation. The first floor leading to where my room was located is dark. The property is outdated including the decor. Once in my room the lighting there was poor 2 Lamps, no ceiling lighting and the AC wasn't working. Housekeeping was subpar. The plus there is a shopping outlet and a train station to Boston nearby the hotel has a shuttle and they were very accommodating.
Comment from Hotel Management
Aug 12, 2014 by Mark Manganaro, Hotel Management
Good Morning, First, I would like to apologize for the problems you encountered during your recent stay with us. We are in fact in the process of updating decor and amenites for the hotel. Some of the changes have included new guest room furniture, carpeting, lighting, in-room safes and our fitness center. I will also follow-up with our chief engineer and director of housekeeping regarding your comments. I can assure you that proper action will be taken in order to correct these issues. It is through comments like yours that help us evaluate our operations and make corrections where and when necessary. Sincerely, Joe Dadiego General Manager
2 out of 5
by A verified traveler

Needs updating

Posted Aug 2, 2014
The staff were VERY helpful and courteous. The room was not clean or updated. There were dirty pillows. The toilet had *stuff* on the seat when we checked in. The restaurant was the ONLY option to eat at in the area and the dishes weren't always clean and the food wasn't warm.
Comment from Hotel Management
Aug 3, 2014 by Mark Manganaro, Hotel Management
Good Afternoon, First, I would like to apologize for the problems you encountered during your recent stay with us. I can assure you that I will be speaking with both our Executuve Chef and Director of Housekeeping to ensure proper action is taken. Our goal is to ensure each guest has a comfortable and relaxing stay while with us, I was very unhappy to read that this did not happen for you. It is through comments like yours that we may evaluate our strenghts and weaknesses and make improvements where necessary. Again, thank you for taking the time to write your review. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Best exercise facilities I've used

Posted Jul 31, 2014
All around great experience. No complaints. Kind staff, easy check in, aestectically pleasing, large comfortable rooms, great location, and free parking.
Comment from Hotel Management
Aug 1, 2014 by Mark Manganaro, Hotel Management
Good Afteroon, First, I would like to thank you for staying with us recently and for your 5-Star review it is greatly appreciated. I was happy to learn you enjoyed the health club, please note that we're getting ready to begin renovations in that area. We hope to have it all completed by the beginning of September. You will have to come back to check it out. Again, thank you for choosing the Hilton Boston Dedham for your travel needs and we hope to welcome you back soon. Sincerely, Joe Dadiego General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Quebec

Good stay to visit Boston

Posted Jul 30, 2014
Pros: Location, the pool
Cons: pool room is very old
Location: Boston, Wrentham
Very clean and nice room, spacious and well furnished. had a problem with water pressure, probably because of the sand in water, the water needs filters at the source
Comment from Hotel Management
Aug 1, 2014 by Mark Manganaro, Hotel Management
Good Day, I want to first take this opportunity to thank you for staying with us recently and for taking the time to write your review. The information is very important to us. It allows us to evaluate our performance and make improvement to both service delivery and our product. Your comments certainly do that for us. I was pleased to read tht you found the accommodations to your liking and other than the water your stay was a positive one. I will be sure to share your comments with our chief engineer. Again, thank you and we hope you can visit us again. Sincerely, Joe Dadiego General Manager
2 out of 5
by A verified traveler

Loud Hotel

Posted Jul 28, 2014
Hotel was Ok, large amount of popcorn was found under drapes when we arrived. Noise from hallways filtering into room was unacceptable. It made for a very poor night sleep.
Comment from Hotel Management
Aug 1, 2014 by Mark Manganaro, Hotel Management
Good Afternoon, I wanted to let you know that we have received your comments regarding your recent trip to our hotel. Our goal is to provide a comfortable an relaxing stay for all of our guests. I was unhappy to learn that this did not happen for you. Your comments regarding the cleanliness of your room will be shared with both the individual responsible and the Director of Housekeeping . It is through comments like yours that we may evaluate our strenghts and weaknesses and make improvements where necessary. I thank you again for taking the time to write us. Sincerely, Joe Dadiego General Manager
4 out of 5
by A verified traveler

Posted Jul 22, 2014
Overall wonderful hotel! I stayed here on my wedding night. My now husband and I wanted to escape our reception to somewhere non of our guest where staying. We booked the hotel very last minute, so I showed up in my wedding gown, and my husband in his tux. Despite my thoughts of looking ridiculous, everyone was extremely welcoming! They provided us with with a light refreshment, as well as complimentary breakfast to congratulate us! The hotel was extremely clean, well kept, and we didn't have any trouble with noise, staff being rude, etc. Easy drive to restaurants and Boston. Highly recommend!
Comment from Hotel Management
Jul 24, 2014 by Mark Manganaro, Hotel Management
Good Afternoon and Congratulations!!! I was very pleased to see how our team treated you and your new husband! I know the team works really hard and is always looking for ways to create a great experience for our guests. it looks like it happend for you. Again, congratulations and you'll have to come back for your first anniversary. Sincerrely, Joe Dadiego General Manager