Exterior

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
590 Bonaparte Dr, Napoleon, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 131 out of 289 reviews" "
Rating 8 - Good. 98 out of 289 reviews" "
Rating 6 - Okay. 26 out of 289 reviews" "
Rating 4 - Poor. 18 out of 289 reviews" "
Rating 2 - Terrible. 16 out of 289 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Ciara, Lowell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Kathleen

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Dec 2023

10/10 Excellent

Gennaro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Delene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the area for a wedding. The hotel staff members were friendly and helpful. Seemed to be only one staff member there on Sunday morning, who was trying to cover the breakfast area and the desk.
Stayed 1 night in Dec 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Randall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast (eggs) were cold room was pretty good. nothing noteworthy I was impressed that I got a call early afternoon to confirm that we were coming that evening.
Stayed 1 night in Nov 2023

8/10 Good

David

Stayed 1 night in Oct 2023

10/10 Excellent

Sara

Stayed 1 night in Oct 2023

4/10 Poor

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Dustin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Trish

Stayed 1 night in Oct 2023

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I didn’t like is the construction to get there
Stayed 1 night in Oct 2023

6/10 Okay

Arlan

Liked: Cleanliness, staff & service, property conditions & facilities
Average hotel. Would stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Suzanne

Staff
Stayed 2 nights in Oct 2023

10/10 Excellent

Polly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice! I was very disappointed with the WI-FI!!
Stayed 5 nights in Sep 2023

10/10 Excellent

Preston

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed here for a friends wedding. was really nice and staff was friendly, me and my friend were messing around in the pool a bit and got sternly spoken to by the manager. felt bad, if she is reading this we're sorry we didn't intend on causing any trouble.
Stayed 2 nights in Aug 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place nice people
Stayed 3 nights in Sep 2023

8/10 Good

Kathi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Eric

Traveled with family
Stayed 1 night in Sep 2023

6/10 Okay

Sharon

Wedding trip!
The price was right! Hotel is old but we were there for a wedding so didn’t spend much time there! Room smelled like dirty vacuum cleaner!
Stayed 1 night in Sep 2023

10/10 Excellent

John, Dublin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed by the courtesy and friendliness of staff and the cleanliness of the breakfast area!
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect of our stay was excellent -- the staff, the breakfasts, telephone service.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was splendid
Stayed 1 night in Aug 2023

8/10 Good

Karen A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food needed replenished more often on busy days. It was very clean.
Stayed 7 nights in Aug 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Mary

Traveled with group
We were here for 5 days. The staff were friendly and helpful mostly. The beds were comfortable. The only odd thing about this hotel is that there were NO towel bars in our bathroom. This is a hotel that does not clean your room until you ask them to. What are you supposed to with wet towels, washcloths, etc in the meantime? Throw them over the shower bar? That only works until someone wants to take a shower. Other than that, this is a fine place to stay.
Stayed 5 nights in Aug 2023

10/10 Excellent

Jonathan C

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well kept and your personnel staff always there to assist, when needed. All in all, a pleasant property all round, and I expected this level of service. We will definitely stay again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Frederick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as it should be. I just hope they don't raise the price, just because they think they can.
Stayed 1 night in Jul 2023

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Details are important
It was very good. I will stay again. Please change the swimming towels, they are scratching. Please have some one sweep up the cigarette buts in the parking lot and relocate the cigarette sand planter next the entrance door. I regularly stay at this facility.
Stayed 4 nights in Jul 2023

10/10 Excellent

Tahni, Mancos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet spot, courteous and quick checkin. Breakfast had lots of choices. However the hot tub was pour in concrete with a table and chairs over it. We book hotels based on the fact it has a hot tub, it is important to us, so this was a negatove. Pool was nice.
Stayed 1 night in Jul 2023

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled like smoke, staff was rude at check in (late night) - did not even attempt to help with the smoke smell just said “oh” when we told him.
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 2 nights in Jul 2023

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and rooms were very clean
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gina, Hammond

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay plenty of food options and gas nearby rooms very big and comfortable excellent amenities
Stayed 2 nights in Jul 2023

6/10 Okay

Trek

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Smoke
Room smelled of smoke. Left window open all night and ran vent fan, but did not help much.
Stayed 1 night in Jul 2023

10/10 Excellent

Karl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very good. Quite room and very clean.
Stayed 1 night in Jul 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and peacful
Stayed 1 night in Jul 2023

8/10 Good

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good thanks
It was a quick trip but a good one. Kids loved the pool.
Stayed 1 night in Jun 2023

8/10 Good

TOM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff was vary nice
Stayed 1 night in Jun 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

CHARLES L

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
easy access, nice property, requires a short drive to downtown area to finds places to eat none of which are well know places to eat only local bars and grill, mom and pop establishments (other than a few know fast food places), but what is available good food good service.
Stayed 1 night in Jun 2023

10/10 Excellent

Christian

Stayed 4 nights in Jun 2023

6/10 Okay

Sarah

Traveled with family and small children
Liked: Cleanliness
We reserved a room with 2 Queens and were given a room with a king. Had to go back and get a different room. Also, elevator access is tight.
Stayed 1 night in Jun 2023

8/10 Good

Debra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience was great except breakfast was over at 930…I woke up at 9…so there wasn’t much of a selection of hot food. I give it an 8.5 out if 10.
Stayed 1 night in May 2023