Lobby

Reviews of Holiday Inn Express & Suites Del Rio, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 357 out of 628 reviews" "
Rating 8 - Good. 171 out of 628 reviews" "
Rating 6 - Okay. 53 out of 628 reviews" "
Rating 4 - Poor. 29 out of 628 reviews" "
Rating 2 - Terrible. 18 out of 628 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Cynthia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel I’ve ever booked.
Stayed 2 nights in Mar 2024
Response from Holiday Express Staff and Management on Mar 22, 2024
Hello Cynthia,We sincerely apologize for your less than pleasant experience at our hotel. Our General Manager has reached out to you personally to discuss with you in futher detail. We take your review and comments seriously to provide a better experience for all of our valued guests. We hope to speak to you soon.

10/10 Excellent

Mauro

Stayed 1 night in Feb 2024

10/10 Excellent

Francisco

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great breakfast, awesome staff!! Will definitely stay here again!
Stayed 1 night in Feb 2024

10/10 Excellent

Marcia

Stayed 1 night in Jan 2024

10/10 Excellent

Charlotte

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
renovations seem to be almost complete..I've visited 3 times since August and the improvements are appreciated. The property around the building is still littered with trash and various furniture/ equipment that has been removed for renovation, unsightly.
Stayed 3 nights in Jan 2024

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Tammy

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
They did not let me know till the day of, that they were under construction. Nails in the hallway, blue painters tape on the fixture in my room. Room smelled of paint. I had to go through the side door, as the front wasn’t available for entrance. Went in through the side door to go get checked in, but as I walk up the hallway which divides the hallway and the dining area, there was an individual working on the floor tiles. Looked like they were cementing them down and I actually had to jump over. Which someone could definitely fall having to do that. The elevator didn’t work all the time, so we had to carry all our luggage to the second floor, all the way down the hallway. We saw elderly people pulling their luggage down . The staff was very friendly and the bed was comfy.
Stayed 2 nights in Jan 2024

6/10 Okay

Adrian

Stayed 2 nights in Jan 2024

8/10 Good

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy AC
First, the hotel was remodeling, and the front lobby is a mess, which they should definitely mention somehow and have discount for it. The room I lived was remodeled and clean. The service was good. However, secondly, the AC was so noisy it was impossible to sleep with AC on. That was deal breaker for me. Quality of sleep is No. 1 important thing for me when picking hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Del Rio Staff on Dec 19, 2023
Thank you very much for your generous 5 star review. Please visit us again real soon!

6/10 Okay

David

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very loud construction in the lobby checking in. We used the side door the rest of the stay. They were sawing and working Thanksgiving. Low class. Room was good.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to check in early and Haley at the front desk was very helpful and nice! Look forward to staying here again!!!
Stayed 3 nights in Nov 2023

8/10 Good

Jose

Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Del Rio Staff on Dec 19, 2023
Thank you for your wonderful 4 star review! Your patience and understanding of our ongoing remodel mean so much to us. Visit us soon and see the new look!

2/10 Terrible

Enrique

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Melvin

Disliked: Property conditions & facilities
This hotel is in major construction, and certain services were unavailable or limited. It would be good to know this when making reservation.
Stayed 1 night in Oct 2023

10/10 Excellent

Koji

Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Eunice

Liked: Amenities
Everything was wonderful. The room was clean, bed comfortable, large bathroom. The staff was incredibly kind and courteous. Will definitely stay here again. The hotel is centrally located to to shopping and dining establishments.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jacelyn

Stayed 1 night in Sep 2023

10/10 Excellent

LORI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Josh at the front desk was so welcoming and answered all our crazy questions with patience and humor. Keep him on the job. Also, the sheets are fantastic
Stayed 1 night in Sep 2023

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean remodeled room
Stayed 1 night in Sep 2023

10/10 Excellent

Jesus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Del Rio
great stay and value
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. I'm sure when construction is done it will be perfect.
Stayed 1 night in Aug 2023

8/10 Good

Sule

Stayed 1 night in Aug 2023

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jul 2023

6/10 Okay

Carlos

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was ok with everything. I loved the quality of the bed. I hated that I didn’t have hot water for my shower. So in Stephon’s voice: If you are in a hurry and are the type that drags in the morning then this is the hotel for you! Our cold showers are guaranteed to get you in and out SUPER FAST and get your day going.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Lola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Holiday Inn Express Del Rio on Jul 10, 2023
Hi Lola,Thank you for your 10/10 review. Please visit us again real soon!

10/10 Excellent

Benita

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything about the property. The breakfast was very good the rooms was clean the staff was very friendly
Stayed 2 nights in Jul 2023
Response from Holiday Inn Express Del Rio on Jul 10, 2023
Hi Benita,Thank you for your generous review! We are delighted to hear your stay was to satisfaction. A good breakfast, friendly staff and clean rooms are what we strive to be for our guests on every stay. Thank you again, and please visit us again real soon!

10/10 Excellent

Melissa

Stayed 1 night in Jul 2023

10/10 Excellent

Kurt

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Holiday Inn Express Del Rio on Jul 10, 2023
Hi Kurt,Your 10/10 review is very much appreciated! We hope to see you again real soon!

10/10 Excellent

Laura, Springtown

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Del Rio on Jul 10, 2023
Thank you for your kind comments, Laura! We hope to see you again soon.

10/10 Excellent

juan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds, close to everything! Very luxurious, and even has extra good brand soaps for showering and lotions!
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Del Rio on Jul 10, 2023
This wonderful to hear, Juan! Thank you so much and please visit us again real soon.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, beautiful, renovated rooms. Excellent breakfast!
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Del Rio on Jul 10, 2023
Hi Christopher,Your generous comments are exactly what we strive for. Thank you very much, and please visit us again soon!

10/10 Excellent

Irma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

MICHELE

Stayed 4 nights in Jun 2023

8/10 Good

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Hector

Stayed 1 night in Jun 2023

10/10 Excellent

Leonor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 2 nights in May 2023

10/10 Excellent

Katherine

Stayed 1 night in May 2023

4/10 Poor

Mark

Stayed 1 night in May 2023