Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler


Posted Mar 31, 2014
The room was spacious. But the bathroom was very tiny
3 out of 5
by A verified traveler

Alright Hotel

Posted Mar 19, 2014
Pros: Pool was nice. Just not as clean as I would have expected. Bed was comfy and the room was in good condition besides the AC
Cons: Remodeling
Location: located on a busy road conveniently next to a Kroger and a Walmart though
Hotel staff was kinda rude while checking in and hotel is not very pleasing from the outside. Remote was filthy and air condition only worked when it wanted to.
3 out of 5
for Everyone
by Gertie from Baltimore, Ohio

Ok hotel close to school.

Posted Mar 15, 2014
Pros: Proximity
Cons: Would have been nice to have lotion in the room. Also plastic utensils would also have been helpful.
Location: Close to Columbus OH and Deleware OH. Lots to see, including the Columbus zoo and Polaris mall.
I take a class close to the hotel. I needed a room so I didn't have to drive an hour home at night and then return early the next morning. This hotel was fine. The bed was comfortable and the room was pretty clean. It met my needs.
3 out of 5
by A verified traveler

Decent Hotel

Posted Mar 10, 2014
the staff was very friendly, I think they could use some upgrades, didnt like the fact the a patch of the carpet in my room was not clean! I hate dirty carpet so I felt uneasy the whole time, the pillow had stain on it and the bed was not very comfortable, but my girls had a good time swimming, but I dont think I would stay there again, plus their walls are so thin, the person who was above me was either the heaviest foot person in the world because I could hear them moving around all night and it was very loud! very irritating. Did not get a good nights rest. By no means was it filthy, just not as clean as I would like for my hotel to be
3 out of 5
for Everyone
by Tracey from Portland, OR

Convenient and comfortable

Posted Mar 4, 2014
This hotel is conveniently located for Ohio Wesleyan University. It provides for basic needs and is clean. Breakfast was 2 star.
5 out of 5
for Everyone
by Kim from Mt. Vernon, OHio

Nice facility

Posted Mar 3, 2014
Pros: The room was very nice.
Cons: The toilet handle needed to be held down in order to flush.
Location: Location was great for what we needed. We were attending a friend's bday party, therefore I don't know about things to do near by.
We needed a room to attend a friend's bday party. We found the room to spacious, clean and modern. The bed was comfortable. There's a very nice indoor pool, workout room and the breakfast was good with what was offered. I would stay here again.
2 out of 5
by Gail from Baltimore, MD

Decent hotel convenient to Ohio Wesleyan Univ.

Posted Feb 24, 2014
The hotel staff was very friendly, but the hotel needs updating. The beds were fairly comfortable but the pillows were very small.
3 out of 5
by Kathrine from Waynesfield, OH

Best Western - Delaware, OH

Posted Feb 24, 2014
Pros: Great location, good breakfast choices, nice pool area & appearance.
Cons: Staff training & appearance and overall hotel maintence.
Location: Visiting family and shopping at both Polaris & Tuttle Crossing malls.
There was a wrestling tournament going on in town, we waited a 1/2 hour to check in, to the front desk rep's credit there was a large group, with many issues & bad attitudes that took up a lot of her time & held up the line. The kids from this tournament ran the halls ALL day & night. It was very loud and annoying for those trying to sleep, use the pool & fitness area, etc. I thought the staff could have done more to quiet & slow them down since their parents weren't doing anything. We had 2 rooms, across the hall from each. One room the TV did not work, said there was no cable hooked up and our shower did not work at all. Water sprayed from the bath tub faucet only, no matter what you tried to do. The second room, had a leak in the bathroom, we are assuming from the bathroom above. Needless to say we were very frustrated. The next morning the front desk staff were very under dressed (jeans/sweat pants & sweatshirts) and when we told them about the issues in each room, they didn't seem to care or accomodate us. The hotel has a lot of potential but needs some TLC.
3 out of 5
for Everyone
by A verified traveler

Convenient to Ohio Wesleyan University

Posted Jan 29, 2014
Pros: Good location to Delaware, Ohio. Pleasant interior.
Cons: Paint supplies were laying in the stairwell under the steps- they needed to be removed. Also, TV remote sleep timer did not work. A TV guide would be
Location: Good proximity to Ohio Wesleyan University.
Unfortunately, our proximity to a stairway and a loud, busy group next to us posed a problem. They kept congregating in the hallway and slamming the door to the stairwell. Our door kept popping loudly with the pressure from the hall. Fortunately, the second night was much quieter.
4 out of 5
for Everyone
by A verified traveler from ATL GA

Close to OWU

Posted Jan 21, 2014
I have stayed here many times during my daughters time at school. The staff has always been professional and super accommodating. Although this an older property, care has been taken to make the necessary comfort upgrades, and the indoor pool/spa is a relaxing plus. The breakfast staff are attentive and pleasant, and the food is better than expected. I wish all Best Western Hotels were as nice as this one!