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Reviews of Taurus Sarovar Portico

3.5 out of 5
Taurus Sarovar Portico
Igi Airport Rd N H-08, Mahipalpur Extn, New Delhi, Delhi N.C.R

Reviews

7.0

Good

Rating 10 - Excellent. 34 out of 131 reviews" "
Rating 8 - Good. 36 out of 131 reviews" "
Rating 6 - Okay. 28 out of 131 reviews" "
Rating 4 - Poor. 17 out of 131 reviews" "
Rating 2 - Terrible. 16 out of 131 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sunny

Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Radica

Traveled with family
Liked: Staff & service, property conditions & facilities
Overall good
Stayed 2 nights in Mar 2024
Response from DHIRENDER DAGAR on Apr 9, 2024
Dear Guest, it was a pleasure having you stay with us at Taurus Sarovar Portico, New Delhi. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you

2/10 Terrible

Parvinder

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Once we check in hotel they gave us small room . They showed the pictures standard room . But room is so small instead we booked the room. When we going to breakfast at 9am house keeping guys cleaning other rooms we asked them to size that was actually standard. But they gave us small room . We ask the reception they told us the room was not available when i booked. But they charged me full amaout . i complained to hotel manager. They changed the room. But i stayed one night small room. So before check in checked room to booking as per picture shows on website . i had bad experience about Sarovar Patrico mahipalpur hotel .
Stayed 3 nights in Mar 2024
Response from DHIRENDER DAGAR on Apr 9, 2024
Dear Guest, warm greetings from all the team at Taurus Sarovar Portico, New Delhi. On behalf of the management of Taurus Sarovar Portico, New Delhi, i would like to thank you for staying with us. At Taurus Sarovar Portico, New Delhi we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a problems during your stay. As result of our shortcomings i have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again i am very sorry. Personally i wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Taurus Sarovar Portico, the meantime, once again, may i extend my sincere apologies to you and once again thank you for your understanding. Thank you

10/10 Excellent

AJAY KUMAR

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good
Stayed 3 nights in Mar 2024
Response from DHIRENDER DAGAR on Apr 9, 2024
Dear Guest, it was a pleasure having you stay with us at Taurus Sarovar Portico, New Delhi. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you

10/10 Excellent

Manpreet

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice property and staff is very friendly
Stayed 1 night in Mar 2024
Response from DHIRENDER DAGAR on Apr 9, 2024
Dear Guest, it was a pleasure having you stay with us at Taurus Sarovar Portico, New Delhi. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you

2/10 Terrible

Liz

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
What was shown in pictures was very misleading. Holes in the walls, bathroom was not clean upon checkin, the hotel was very outdated. I was only needing for the night but for the price point I expected more. We did not feel safe at this location. only positive was that it was close to the airport
Stayed 1 night in Feb 2024
Response from DHIRENDER DAGAR on Apr 9, 2024
Dear Guest, warm greetings from all the team at Taurus Sarovar Portico, New Delhi. On behalf of the management of Taurus Sarovar Portico, New Delhi, i would like to thank you for staying with us. At Taurus Sarovar Portico, New Delhi we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a problems during your stay. As result of our shortcomings i have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again i am very sorry. Personally i wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Taurus Sarovar Portico, the meantime, once again, may i extend my sincere apologies to you and once again thank you for your understanding. Thank you

8/10 Good

SHILADITYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly efficient check in, clean comfortable room, very little hot water in the wash
Stayed 1 night in Jan 2024

10/10 Excellent

Maninder

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Bela

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is hardly anything to like about this hotel except it is close to the airport. 1. Reception Staff too rude and ignorant. 2. Amenities like WI-FI, hot water for shower, temperature in the room, towels, water kettle for tea—nothing was working when we checked in. We had to call for everything and it took us 2 hours to finally settle into the room after changing 3 rooms. 3. Buffett dinner menu was not good. Overall experience very bad and poor.
Stayed 1 night in Jan 2024

8/10 Good

PIYUSH

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Kabir Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Vinod

Traveled with partner
Disliked: Amenities
Old property no windows in the room I would not stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Neeraj

Liked: Staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Pingal

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not the cleanest, too much noise from surrounding rooms… breakfast was average low. Only good part was the distance to airport
Stayed 2 nights in Oct 2023

6/10 Okay

Savvy

Liked: Staff & service, property conditions & facilities
Great staff, average condition of rooms
Stayed 1 night in Sep 2023

10/10 Excellent

SHAMBADITYA

Stayed 1 night in Sep 2023

8/10 Good

SOUMYA

Traveled with family
Liked: Staff & service, property conditions & facilities
In-house restaurant (hot breakfast buffet and served): 4 star, Service Staff 4 star, Bed: 3 star, Room Feature: 3 star, Bathroom: 2 star, Corridor: 2 star.
Stayed 3 nights in Aug 2023

10/10 Excellent

Grant

Stayed 1 night in Jul 2023

2/10 Terrible

Navneet

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely horrific. In order to attend a call, one has to go out of the hotel and stabd by roadside. The wifi is super slow. The staffs show no hospitality. The rooms give a claustrophobic vibe, no windows no nothing. Need maintenance and upgrades.
Stayed 5 nights in Jul 2023

8/10 Good

SHUVRA

Stayed 1 night in Jul 2023

10/10 Excellent

Amrit preet

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They don't have vallet parking at night hours. Other things were all excellent. I had increased my checkout time for more than 2 hrs and they acceped it without any quarrel for consecutive two days. I recommend this hotel to everyone.The stay was pleasant and cozy.
Stayed 1 night in Jun 2023

8/10 Good

Craig

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good overall. Room floors and bath tub need to be updated to match the quality of the rest of the hotel.
Stayed 1 night in Mar 2023

4/10 Poor

MITUL

Disliked: Cleanliness, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Joe and Kelley

Traveled with family
Liked: Staff & service
Okay but not great. Would not stay there again
Stayed 2 nights in Feb 2023

6/10 Okay

Raphael, Tallahassee

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The staff was seemingly nice, but t helpful
Stayed 3 nights in Feb 2023

2/10 Terrible

Arun

Stayed 1 night in Feb 2023

2/10 Terrible

Pawandeep

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend looking into other hotels. We booked this hotel because it was somewhat cheap and well, we got what we paid for. To start, the rooms weren't very clean (The housekeeping was horrible as well. They forgot to mop the floor and also completely missed a day). They only have a few rooms available with a window. The wifi doesn't work most of the time. Their services overall are horrible. Some staff members are great, while some aren't. Mohit is the most incompetent receptionist I've ever delt with. He couldn't explain their own bill to us. He started helping 10 other guests check-in while still in the process of helping me out. We almost missed our flight because he had us wait 45 minutes to print the papers out. He also told us that he would email a pdf of the bills, but its been over a month and we still haven't received it and probably never will. The only great thing about the hotel is their buffet system.
Response from VINAY KUMAR on Dec 30, 2022
Dear Guest, Warm greetings from all the team at Taurus Sarovar Portico,New Delhi. On behalf of the management of Taurus Sarovar Portico,New Delhi, I would like to thank you for staying with us. At Taurus Sarovar Portico,New Delhi we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Taurus Sarovar Portico,New Delhi. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you

10/10 Excellent

Anish

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Response from VINAY KUMAR on Dec 30, 2022
Dear Guest, Greetings of the day We are glad to know that you had a memorable stay . Thank you for sparing your precious time in sharing your valuable experience with us and our patrons shared . We are grateful for the kind words of appreciation and generous compliments . Your overwhelming words have been received with great delight and our entire team is head over heels to know that we lived up to your expectations . Your feedback inspire us to improve further and ensure a grander experience to all our esteemed guest .We are indeed proud to have a team of passionate and experienced colleagues who work tirelessly round the clock and ensure perpetually warm hospitality to all our valued guest . Thank you for choosing to stay at Taurus Sarovar Portico New Delhi . We look forward for your continued patronage and to welcome you back soon. Thank You

8/10 Good

AROLDO

Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous staff. Very good value. Close to airport.
Response from VINAY KUMAR on Dec 20, 2022
Dear Guest, Greetings of the day We are glad to know that you had a memorable stay . Thank you for sparing your precious time in sharing your valuable experience with us and our patrons shared . We are grateful for the kind words of appreciation and generous compliments . Your overwhelming words have been received with great delight and our entire team is head over heels to know that we lived up to your expectations . Your feedback inspire us to improve further and ensure a grander experience to all our esteemed guest .We are indeed proud to have a team of passionate and experienced colleagues who work tirelessly round the clock and ensure perpetually warm hospitality to all our valued guest . Thank you for choosing to stay at Taurus Sarovar Portico New Delhi . We look forward for your continued patronage and to welcome you back soon. Thank You

2/10 Terrible

VS

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Cleanliness - blood stain on bedsheet! 2. Toilet stopped flushing shortly into stay and remained this way until checkout 3. Pre-paid and booked an airport cab for 800 INR for early next morning int'l flight and 10 min before cab was to arrive, learned that concierge never booked cab and they did not record that payment had already been made. They asked us to pay, and were only beginning to call a cab at the time the cab should've arrived. Cab arrived 10 min late and we were not refunded the exorbitant fee for cab booking (what is the point of pre-booking with hotel if time is not honored)? Front desk staff were indifferent to the cab issue entirely.
Response from VINAY KUMAR on Dec 20, 2022
Dear Guest, Warm greetings from all the team at Taurus Sarovar Portico,New Delhi. On behalf of the management of Taurus Sarovar Portico,New Delhi, I would like to thank you for staying with us. At Taurus Sarovar Portico,New Delhi we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Taurus Sarovar Portico,New Delhi. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you

8/10 Good

TALAT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from VINAY KUMAR on Dec 20, 2022
Dear Guest, Greetings of the day We are glad to know that you had a memorable stay . Thank you for sparing your precious time in sharing your valuable experience with us and our patrons shared . We are grateful for the kind words of appreciation and generous compliments . Your overwhelming words have been received with great delight and our entire team is head over heels to know that we lived up to your expectations . Your feedback inspire us to improve further and ensure a grander experience to all our esteemed guest .We are indeed proud to have a team of passionate and experienced colleagues who work tirelessly round the clock and ensure perpetually warm hospitality to all our valued guest . Thank you for choosing to stay at Taurus Sarovar Portico New Delhi . We look forward for your continued patronage and to welcome you back soon. Thank You

4/10 Poor

kamlesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All rooms here don't have any window and the area /floor lobby stinks with toilet smell ..Absolutely avoidable !!!!
Stayed 1 night in Nov 2022
Response from VINAY KUMAR on Dec 20, 2022
Dear Guest, Warm greetings from all the team at Taurus Sarovar Portico,New Delhi. On behalf of the management of Taurus Sarovar Portico,New Delhi, I would like to thank you for staying with us. At Taurus Sarovar Portico,New Delhi we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Taurus Sarovar Portico,New Delhi. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you

4/10 Poor

Geeta

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Nov 2022
Response from VINAY KUMAR on Dec 20, 2022
Dear guest, it was a pleasure having you stay with us at Taurus Sarovar Portico, New Delhi. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, kind regards

4/10 Poor

Asha

Disliked: Cleanliness, staff & service

10/10 Excellent

Satnam

10/10 Excellent

Bryce

Stayed 1 night in Oct 2022

4/10 Poor

jagvir

Stayed 1 night in Sep 2022

8/10 Good

Jon

Stayed 2 nights in Sep 2022
Response from VINAY KUMAR on Dec 20, 2022
Dear Guest, Greetings of the day We are glad to know that you had a memorable stay . Thank you for sparing your precious time in sharing your valuable experience with us and our patrons shared . We are grateful for the kind words of appreciation and generous compliments . Your overwhelming words have been received with great delight and our entire team is head over heels to know that we lived up to your expectations . Your feedback inspire us to improve further and ensure a grander experience to all our esteemed guest .We are indeed proud to have a team of passionate and experienced colleagues who work tirelessly round the clock and ensure perpetually warm hospitality to all our valued guest . Thank you for choosing to stay at Taurus Sarovar Portico New Delhi . We look forward for your continued patronage and to welcome you back soon. Thank You

2/10 Terrible

Upender

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Complete wastage of money, room was stinking like any thing ..simpley look for another place around if you want some thing near airport ...At least you not regret wasting 5 k ...
Stayed 1 night in Aug 2022
Response from VINAY KUMAR on Aug 22, 2022
Dear Guest, Warm greetings from all the team at Taurus Sarovar Portico,New Delhi. On behalf of the management of Taurus Sarovar Portico,New Delhi, I would like to thank you for staying with us. At Taurus Sarovar Portico,New Delhi we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Taurus Sarovar Portico,New Delhi. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you

2/10 Terrible

Ramnik

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Ac is not working that person who is attending the customers behavior is not good
Stayed 1 night in Aug 2022
Response from VINAY KUMAR on Dec 20, 2022
Dear Guest, Warm greetings from all the team at Taurus Sarovar Portico,New Delhi. On behalf of the management of Taurus Sarovar Portico,New Delhi, I would like to thank you for staying with us. At Taurus Sarovar Portico,New Delhi we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Taurus Sarovar Portico,New Delhi. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you

2/10 Terrible

Vidya Sagar

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional staff. Rude & lack of knowledge. Smelly rooms, public areas have no ac & lights on. Breakfast provided is disaster. Deserve to be 2 star only
Stayed 1 night in Aug 2022
Response from Vinay on Aug 12, 2022
Dear Guest, Warm greetings from all the team at Taurus Sarovar Portico,New Delhi. On behalf of the management of Taurus Sarovar Portico,New Delhi, I would like to thank you for staying with us. At Taurus Sarovar Portico,New Delhi we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Taurus Sarovar Portico,New Delhi. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you

10/10 Excellent

Faroz

Stayed 1 night in Jul 2022
Response from Vinay on Jul 23, 2022
Dear guest, it was a pleasure having you stay with us at Taurus Sarovar Portico, New Delhi. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, kind regards

8/10 Good

Barsha

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Vinay on Jul 6, 2022
Dear guest, it was a pleasure having you stay with us at taurus sarovar portico, new delhi. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, kind regards

10/10 Excellent

Ravi

Stayed 2 nights in Apr 2022
Response from Vinay on Jun 22, 2022
Dear Guest, Greetings of the day We are glad to know that you had a memorable stay . Thank you for sparing your precious time in sharing your valuable experience with us and our patrons shared . We are grateful for the kind words of appreciation and generous compliments . Your overwhelming words have been received with great delight and our entire team is head over heels to know that we lived up to your expectations . Your feedback inspire us to improve further and ensure a grander experience to all our esteemed guest .We are indeed proud to have a team of passionate and experienced colleagues who work tirelessly round the clock and ensure perpetually warm hospitality to all our valued guest . Thank you for choosing to stay at Taurus Sarovar Portico New Delhi . We look forward for your continued patronage and to welcome you back soon. Thank You

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Only some of the staff wore masks. I ordered a hotel car for an airport drop. The car was late and charged a normal expensive price, but, the car was an old economy car. The driver had no mask and at my request stopped and bought one, which he put on his chin covering neither mouth or nose! He refused to wear the mask properly at my request! The hotel was VERY CLEAN which was a very nice surprise in comparison to most hotels in India. For the amenities given, the hotel was a bit overpriced and the menu was very overpriced. I probably will not return to the hotel.
Stayed 1 night in May 2022
Response from Vinay on Jun 22, 2022
Dear Guest, Warm greetings from all the team at Taurus Sarovar Portico,New Delhi. On behalf of the management of Taurus Sarovar Portico,New Delhi, I would like to thank you for staying with us. At Taurus Sarovar Portico,New Delhi we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Taurus Sarovar Portico,New Delhi. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you

6/10 Okay

Uday

Disliked: Property conditions & facilities
Rooms were quite small. The property looks aged and needs some upgrade. Breakfast spread was good.
Stayed 1 night in Apr 2022
Response from NARESH on May 8, 2022
Dear Guest, Thank you for taking the time to submit your feedback which is critical in our continuous efforts to improve our services. We are really disappointed to learn about the inconvenience you faced and sincerely apologize for the same. Rest assured that we will investigate the matter and will take the necessary steps to ensure a better guest experience. We hope that you would see this incident in isolation and give us another opportunity to serve you soon. Sincerely, Dhirender Dagar Front office Manager Taurus Sarovar Portico

10/10 Excellent

Daleep K.

Liked: Cleanliness, staff & service, amenities
Friendly staff and Good service
Stayed 1 night in Apr 2022
Response from NARESH on May 8, 2022
Dear guest, Thank you very much for sparing your valuable time to share feedback of your experience. We are delighted that you had a wonderful experience at taurus sarovar portico, new delhi and that you were impressed by the service and standard of the hotel thank you for your generous compliments. Thank you for making us your hospitality partner, we look forward to welcoming you again at the hotel soon. Best regards Taurus Sarovar Portico New Delhi

2/10 Terrible

Avnish

Stayed 1 night in Mar 2022
Response from Vinay on Aug 12, 2022
Dear Guest, Warm greetings from all the team at Taurus Sarovar Portico,New Delhi. On behalf of the management of Taurus Sarovar Portico,New Delhi, I would like to thank you for staying with us. At Taurus Sarovar Portico,New Delhi we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Taurus Sarovar Portico,New Delhi. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you

4/10 Poor

Manpreet

Traveled with family
Disliked: Cleanliness, property conditions & facilities
In room 208 washroom exhaust fan is not working, the floor is dirty and sticky. The hairs are on bedsheets. Room heating are not working.
Stayed 1 night in Feb 2022
Response from Dhirender on Feb 12, 2022
Dear Guest, Thank you for taking the time to submit your feedback which is critical in our continuous efforts to improve our services. We are really disappointed to learn about the inconvenience you faced and sincerely apologize for the same. Rest assured that we will investigate the matter and will take the necessary steps to ensure a better guest experience. We hope that you would see this incident in isolation and give us another opportunity to serve you soon. Sincerely, Dhirender Dagar Front office Manager Taurus Sarovar Portico

6/10 Okay

Avitesh

Stayed 1 night in Dec 2021
Response from Dhirender on Jan 22, 2022
Dear Guest, Greetings of the day We are glad to know that you had a memorable stay. Thank you for sparing your precious time in sharing your valuable experience with us and our patrons shared. We are grateful for the kind words of appreciation and generous compliments. Your overwhelming words have been received with great delight and our entire team is head over heels to know that we lived up to your expectations. Your feedback inspire us to improve further and ensure a grander experience to all our esteemed guest. We are indeed proud to have a team of passionate and experienced colleagues who work tirelessly round the clock and ensure perpetually warm hospitality to all our valued guest. Thank you for choosing to stay at taurus sarovar portico new delhi. We look forward for your continued patronage and to welcome you back soon. Thank you warm regards Dhirender