Ratings based on 32 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Amazing Hotel.. Great People.. Perfect Stay!

Posted Nov 2, 2014
Pros: Staff, Room Comforts & Breakfast
Cons: Weak Wifi signal in the bathrooms
Location: Ambience Mall 5 minutes away
This hotel was recommended by a friend and what a recommendation it was. From the check-in to the check-out we were treated like royalty, our party of 7 were upgraded to business suites so we could all be near each other. The rooms were amazingly spacious with great views and were equipped with all the modern amenities you kind begin to expect from a good 5 star hotel now a days. However what makes this hotel truly exceptional is the customer service, staff go the extra mile and make sure nothing is too much. Special thanks to the front office manager Anand Khanna who made our trip to Gurgaon an exceptional one! It's refreshing to see a manager who will come out to the lobby to greet you and give you his card just in case you experience any problems during the stay.. Nice touch! We look forward to coming back!
Comment from Hotel Management
Nov 5, 2014 by Arindam Kunar, Hotel Management
Dear Guest Greetings! First of all thank you for your feedback and taking precious time to write about your experience. Our guests' comments about their stay are truly a great way to continue to maintain our highest standards and your compliments about our hotel and the team is a true testament to our efforts to delight our guests. We look forward to welcoming you back soon. Regards Arindam Kunar, General Manager
4 out of 5
Recommended
for Couples
by monisfrom delhi

it was good...

Posted Oct 10, 2014 on Hotels.com
it was good, but they messed up on our room, they were suppose to give us the pool view which i had booked, but they informed us on reaching that it was not available, which was totally unacceptable, they tried to make it up by upgrading us to a higher room, which was really no different then the one we were suppose to get with the better view other then it was 56 sq ft bigger, which is just stupid, so i was disappointed but everything else was good, including the food.
Comment from Hotel Management
Jan 3, 2015 by Arindam Kunar, Hotel Management
Dear Guest Greetings! First of all thank you for your feedback and taking precious time to write about your experience. We are sorry that you had to face inconvenience due to the right room not being available on your arrival. We have already looked within to identify shortcomings in the process and assure you that we have addressed the same. We look forward to welcoming you back soon. Regards Arindam Kunar, General Manager
5 out of 5
Recommended
by Dorain Deal

Posted Oct 1, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Arindam Kunar, Hotel Management
Thank you for your feedback and high rating!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Short business trip

Posted Sep 8, 2014
I arrived early, and the hotel was kind enough to offer an early check in, but with a few semi-forced riders, very simiar to cheap accommodations, like please have breakfast till we get the room ready. Upon our stating we wanted to shower and leave for work, the polute, yet sort of forceful insistence continued and I had to finally go and have a coffee, just to make sure the front desk was happy and would allocate the room to me. Took a huge pre-authorization, even though I stated the room was pre-paid, as the check-in clerk stated he wasn't sure if the room was prepaid. I'm sure he knew how expedia works, and so I was a bit surprised. No options, so I just let him have his way. Came back from the forced coffee and the unwanted bill and there had been a shift change.... Again, the lady wanted me to have breakfast while they got my room ready. I finally spoke to the front office manager and got the room. Yes, everyone was polite, but it was the politeness with which you get shoved out of clubs on suspicious grounds, fake smile and all. The elevators have access cards to go to rooms, which is good practice, but the system was not of very good quality, which was surprising. Didn't work very well. There was a polite guard ready with folded hands to help you if needed, standing between the elevator and the men's room... I think he would accompany you to the men's if there was a request... Too much of staff around, more an invasion of privacy than anything else.
Comment from Hotel Management
Nov 5, 2014 by Arindam Kunar, Hotel Management
Dear Guest Greetings! First of all thank you for your feedback and taking precious time to write about your experience. As the leader of the team, I must accept responsibility for what you have experienced and I apologize. Your comments has given us reason to introspect and look inwards into the processes as well as training standards and action has already been initiated on the same. We do pride ourselves of top standards and this stay I assure you was an aberration. We look forward to welcoming you back soon. Regards Arindam Kunar, General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Excellent service & facilities, staff well trained

Posted Jul 9, 2014
Excellent service & facilities, staff well trained and very friendly
4 out of 5
by Ravifrom Chandigarh

Nice hotel but with a few discomforts

Posted Jun 25, 2014
Pros: the view from my room
Cons: bedding and airconditioning
Everything was nice except the bedding and the Air conditioning was stuck at 24
4 out of 5
Recommended
for Everyone
by Yogeshfrom Bangalore

Nice hotel for a business stay

Posted May 6, 2014
Pros: Room price, location, breakfast buffet, bose radio in the room, remote controlled curtains, big screen tv, fitness center
Cons: Swimming pool is a little small and odd-shaped, wifi should be free in this time and age (hello, aren't you charging enough for the room already?)
Location: Close to all the malls, some eating joints are within walking distance
Good for a business stay. Decent value for money.
Comment from Hotel Management
Nov 8, 2014 by Arindam Kunar, Hotel Management
Dear Guest Greetings and thank you for your compliments. We deeply appreciate and look forward to your return soon. Regards Arindam Kunar, General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Excellent business hotel

Posted Apr 20, 2014
Very good for business travellers. Professional and very friendly (can seem overwhelming at times) staff. Excellent Brazilian restaurant (churrascaria). Average-sized, but good gym. WiFi in the room was not the speediest.
Comment from Hotel Management
Nov 1, 2014 by Arindam Kunar, Hotel Management
Dear Guest Greetings and thank you so very much for your lovely comments about our hotel and we appreciate your taking precious time off. We are happy that you enjoyed our award wining Brazilian restaurant WILDFIRE. Your comments on the internet speed is noted and we have already initiated a check on all access points to ensure a speedy internet service for our guests. We look forward to welcoming you back. Arindam Kunar, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Apr 20, 2014 on Hotels.com
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jan 16, 2014 on Hotels.com