Front of property - evening/night

Reviews of Hotel Classic Diplomat

3.5 out of 5
Hotel Classic Diplomat
A-4, NH-8, Mahipalpur, Near IGI Airport, New Delhi, Delhi N.C.R

Reviews

7.0

Good

Rating 10 - Excellent. 68 out of 481 reviews" "
Rating 8 - Good. 210 out of 481 reviews" "
Rating 6 - Okay. 117 out of 481 reviews" "
Rating 4 - Poor. 55 out of 481 reviews" "
Rating 2 - Terrible. 31 out of 481 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mandeep

Stayed 1 night in Jul 2023

2/10 Terrible

SUNIL

Stayed 1 night in May 2023

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
It was very easy to get to the airport. Staff were very nice also. I’d stay there again.
Stayed 1 night in May 2023

8/10 Good

Titli

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was overall safe, convenient and comfortable for a nice family stay. Room was as per photo. Food and airport transportation is overpriced
Stayed 1 night in May 2023

8/10 Good

Sharandeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night after arriving in Delhi, we checked in at around 1am, and had no issues with check in. We had initially booked 3 rooms for 7 people but on the night added an additional room and they were able to accomodate. With traffic getting out of delhi airport, the hotel is around 30-40mins away by car. The room itself was clean, and the breakfast buffet was nice. The staff were all very friendly. There was hot water and AC worked. For the number of people we had and the price we paid we have no complaints. One thing to note, they mention parking is available, but parking is just outside the hotel, so I can imagine at times parking might be difficult as there is only enough space for a few cars.
Stayed 1 night in Apr 2023

6/10 Okay

Sagarika

Traveled with family
Liked: Cleanliness, staff & service
Overall a good stay. We needed a place for about 5 hours and it served the purpose. The staff was overall very friendly. The front desk person seemed a little short on patience. The wifi is not enough for working. They gave us the password on two tiny pieces of paper but it was so faded that it took us a really long time to figure it out!
Stayed 1 night in Aug 2022

10/10 Excellent

PANKAJ

Business traveler
Ambience Cleanliness Responsive staff and prompt services Food taste good Main important closest to airport and even having heavy traffic you can reach airport in 40min otherwise 10min drive
Stayed 2 nights in Jul 2022

8/10 Good

Varaprasad

Stayed 1 night in Jun 2022

8/10 Good

Praveen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport
Very close to the airport, fine for a quick overnight stay, basic facilities.
Stayed 1 night in Feb 2020
Response from manager on Feb 26, 2020
Dear Sir, Thanks for staying with us. We appreciate your feedback! Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe haven .
Friendly welcome. Good levels of security - both at reception and in bedrooms. Spacious shower, with sensible drainage, leaving rest of bathroom with a dry floor. Excellent air conditioning. External photos of hotel are misleading, as it is faced by a flyover ! Then, traffic on the exit road from flyover often builds up, so outside of hotel can often feature near stationary vehicles, many of which are using their horns. So, ask for a rear facing room !
Stayed 3 nights in Feb 2020
Response from Manager on Feb 26, 2020
Dear Sir, Thank you for taking time to review us and we are happy to hear that your stay was a pleasant one and we are also grateful for your kind words and appreciation of our services and the efforts of our staff. We hope that you would continue to stay with us again in the future. Regards

4/10 Poor

Tesh, Sydney

Disliked: Cleanliness, amenities, property conditions & facilities
I was checked in for one night to sleep after a long flight, but I was in a terrible room full of noises ( maybe aircon), I couldn't sleep. Then I complained to the front desk (no apologised), then they changed me to another room which was okay. But still, I think it's not worth to amount I paid.
Stayed 1 night in Jan 2020
Response from Manager on Feb 14, 2020
Dear Sir, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Tanveer

Traveled with group
Liked: Property conditions & facilities, room comfort
Bit pricy
Expensive when compared to other hotels with similar services
Stayed 1 night in Jan 2020
Response from Manager on Feb 26, 2020
Dear Guest, Thanks for staying with us. We appreciate your feedback which you have shared with us.

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
good hotel near IGI, very friendly staff. Room was clean and comfortable. Internet is very good.
Stayed 1 night in Dec 2019
Response from Manager on Dec 28, 2019
Dear Guest, Thank you for taking time to review us and we are happy to hear that your stay was a pleasant one and we are also grateful for your kind words and appreciation of our services and the efforts of our staff. We hope that you would continue to stay with us again in the future. Regards

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Likes: clean, easy to fit 5 people in 1 room which was important to us, 2 bathrooms in our room which was excellent for 5 people Dislikes: hotel arranged airport shuttle was overpriced compared to uber, outside noisy street
Stayed 2 nights in Dec 2019
Response from Manager on Dec 24, 2019
Dear Sir, Thanks for staying with us. We appreciate your feedback! We will try to revise the cab charges.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Manager on Dec 24, 2019
Thanks for staying with us. We appreciate your ratings!

8/10 Good

RAJIV

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Manager on Dec 12, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nash, Canada

Business traveler
Liked: Cleanliness, staff & service
We had problems with shower Staffs are very friendly
Stayed 5 nights in Dec 2019
Response from Manager on Dec 12, 2019
Dear Sir, Thanks for for Feedback , we will rectify the issue. Regards

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
There was no hot water for a shower the roo. Was small and smelled of wee , it was just dirty all round
Stayed 1 night in Dec 2019
Response from Manager on Dec 10, 2019
Dear Sir, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Expedia had not booked the room despite 100% advance. Hotel denied entry and says that booking came after rooms sold out. I reached hotel in the morning 8am and was told that rooms are under cleaning and I will get in 1 hour. I wanted to go to conference so kept luggage and left. Came at 7 pm to know that rooms are full and my booking was invalid. They denied room. I protested and showed the booking confirmation but after some time dumped me in pathetic hotel room 1 km from hotel. Somehow stayed as it was late. Not sure whose mistake but I am suferer. Will never book from Expedia and stay in this hotel.
Stayed 1 night in Dec 2019
Response from Maneger on Dec 7, 2019
Dear Sir, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Sriratnakumar

Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019
Response from Manager on Nov 28, 2019
Thank you for your ratings, we are happy to hear that your stay was a pleasant one.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities
Noisy - upstairs noisy. Street noisy. Owner told me I have to pay for 3 days minimum even I needed only two days
Stayed 1 night in Nov 2019
Response from Rinsee on Nov 18, 2019
Honorable Guest, We’re sorry you were unhappy, Kindly provide your booking ID no. or check-in check-out date so That I could check your reservation and rectify the issue. Regards

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019
Response from Manager on Sep 6, 2019
​Thank you for your comment and ratings, hope to see you in near future with our better services.​

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed
Not very clean,air conditioning not working,tv channels only in Hindi No proper toiletries.the towel are smell of bleach and very very worn out. The room service are very slow had to wait for food long time. No wake up call even though we requested it.the car to take us to airport are very late we almost missed our flight (it’s not free by the way) Will not recommend this hotel to anyone.
Stayed 1 night in Jul 2019
Response from Rinsee on Aug 17, 2019
Dear Sir, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Kindly mention your Booking ID so that I could check with Hotel. I will for your revert.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is AMAZING, the hotel is clean and comfortable. In a busy area, the guards outfront and the staff themselves made us feel so safe!! The food is also delicious and everyone is so helpful. Could not recommend enough, if you come to Delhi, you should definitely stay here!!!
Stayed 2 nights in Apr 2019
Response from Manager on May 11, 2019
Dear Sir, Thank you for taking time to review us and we are happy to hear that your stay was a pleasant one and we are also grateful for your kind words and appreciation of our services and the efforts of our staff. We hope that you would continue to stay with us again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff , food and Room are great Wifi for apple device needs to be sorted
Stayed 1 night in Apr 2019
Response from Manager on Apr 22, 2019
Thank you for taking time to review us and we are happy to hear that your stay was a pleasant one and we are also grateful for your kind words and appreciation of our services and the efforts of our staff. We hope that you would continue to stay with us again in the future.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good middle class hotel near the International Airport. Nothing fancy, but clean, great staff, and adequate restaurant.
Stayed 2 nights in Apr 2019
Response from manager on Apr 13, 2019
Thanks for staying with us. We appreciate your feedback! we are trying to upgrade our self, hope to see you in near future with our better services.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Dirty disgusting. Checked in and Ac unit poured water in our room. Went to front desk and asked to switch to another room immediately. They said have to check it out. Had to argue for a new room wasted 1 hr of my time. Only positive is restaurant. Hotel staff just hands key at check in doesn’t explain or tell you anything.
Stayed 2 nights in Mar 2019
Response from Manager on Apr 2, 2019
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good for the price and that it was for a transit halt
Stayed 1 night in Mar 2019
Response from Manager on Apr 2, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Harmeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for layover flight from check in to check out everything was great
Stayed 1 night in Mar 2019
Response from Manager on Mar 14, 2019
Thank you for taking time to review us and we are happy to hear that your stay was a pleasant one and we are also grateful for your kind words and appreciation of our services. We hope that you would continue to stay with us again in the future.

6/10 Okay

JD

Business traveler
Liked: Cleanliness
Considerable road noise and hallway noise. Not very impressed by professionalism of staff.
Stayed 1 night in Feb 2019
Response from Manager on Mar 11, 2019
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Stayed 1 night in Feb 2019
Response from Manager on Apr 2, 2019
Thanks for staying with us.I appreciate your ratings! We hope that you would continue to stay with us again in the future.

6/10 Okay

Servesh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Manager Classic Hotel on Feb 14, 2019
Thank you for your comment and ratings, hope to see you in near future with our better services.

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2019
Response from Manager on Apr 2, 2019
Thanks for staying with us.I appreciate your ratings! hope to see you in near future with our better services.

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019
Response from Manager on Jan 30, 2019
Thanks for staying with us. We appreciate your ratings!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay . Very close to airport . 24 hour shuttle service . Food is expensive .
Stayed 1 night in Jan 2019
Response from Rinsee on Jan 16, 2019
Dear Sir, Thanks for your time to give us a rating, we have multi-cuisine restore, over there you can get buffet menu, that is on a reasonable price, as well as you can get food varieties also. Regards

8/10 Good

Parvesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from r on Dec 27, 2018
Dear Sir, Thank you for your comment, We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The best 4 star hotel i have ever been. Especially the food here is very very tasty. The rooms are near and clean and fully comfortable. A very good experince of mine staying at this hotel.
Stayed 1 night in Dec 2018
Response from Rinsee on Dec 17, 2018
Dear Sir, Thank you for taking time to review us and we are happy to hear that your stay was a pleasant one and we are also grateful for your kind words and appreciation of our services and the efforts of our staff. We hope that you would continue to stay with us again in the future.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018
Response from Rinsee on Dec 3, 2018
Dear Sirs, Thank you for taking time for ratings to us and we are happy to hear that your stay was a pleasant one. We hope that you would continue to stay with us again in the future.

2/10 Terrible

P, DFW

Disliked: Cleanliness, property conditions & facilities, room comfort
Toilets were bad. Bed spreads and pillows were not so clean
Stayed 1 night in Nov 2018
Response from Rinsee on Nov 17, 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Hope to see you in near future with our better services.

8/10 Good

skiydancer999, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a breeze. Room is small but for a solo traveller spending overnight in Delhi, this is an OK place as it is conveniently located near the airport.
Stayed 1 night in Oct 2018
Response from Rinsee on Oct 24, 2018
Dear Sir. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

logaprabhu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good staying with your hotel
Stayed 1 night in Oct 2018
Response from Rinsee on Oct 24, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jeremi, Knoxville, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel. No hot water, but we got in at 4am so didn't bother brining it up as something for them to look into. Would stay again.
Stayed 1 night in Sep 2018
Response from Rinsee on Sep 12, 2018
Thank you for taking time to review us and we are happy to hear that your stay was a pleasant one and we are also grateful for your kind words and appreciation of our services and the efforts of our staff. We hope that you would continue to stay with us again in the future.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Rinsee on Aug 16, 2018
Dear Sir, Thank you for your ratings, hope to see you in near future with our better services.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel near the airport
I have been to India several times and this is the best hotel near by the airport. Clean room and nice staff. Would like to recommend for travellers who have to stay near the airport.
Stayed 1 night in Jun 2018
Response from Rinsee on Jul 12, 2018
Thank you for taking time to review us and we are happy to hear that your stay was a pleasant one and we are also grateful for your kind words and appreciation of our services and the efforts of our staff. We hope that you would continue to stay with us again in the future.

8/10 Good

Yingmei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Rinsee on Jun 29, 2018
​Thank you for your comment and ratings, hope to see you in near future with our better services.​

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great Hotel very friendly staff always ready to help you. i stayed here 3 times never had any problem.
Stayed 2 nights in Apr 2018
Response from Rinsee on Apr 5, 2018
Dear Guest Thank you for your lovely feedback regarding your visit to Hotel Classic Diplomat- New Delhi. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with our friendly smiles. Best Regards,

6/10 Okay

Verified traveler

Disliked: Cleanliness
Hotel Stay near Delhi airport
Family room smaller than expected. 2 bathrooms provided but fairly basic. Getting wi fi connection was fiddly. Breakfast did not offer any variety and is not worth paying for.
Response from Rinsee on Mar 29, 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

jackson, sydney

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty rooms, overflowing toilets and unhygienic
Had the worst experience Where do I even start: - was given the wrong room then made to wait til they found the correct room - we all got gastro (including 3 year old daughter) from the food at the hotel - the toilet flooded all the rooms on the first floor overnight. notified them at 6am and still not cleaned by midday. Asked to have room moved but they said they had no available rooms. Asked for a refund and was told that they can’t refund. The only choice they gave us was to stay in the poo flooded room for the remaining 2 days. We had to leave 2 day early and get another hotel. This place is a complete waste of Money. Would not go there even if they paid me.
Stayed 2 nights in Mar 2018
Response from Rinsee on Mar 23, 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice Hotel Friendly Staff
Nice and clean Hotel Better than other Budget Hotels in the Area
Stayed 1 night in Mar 2018
Response from Rinsee on Mar 12, 2018
Your Feedback has been submitted successfully! Your continued support and suggestions have helped us to become better. We appreciate your time