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Reviews of Hotel Sunstar Residency

2 out of 5
Hotel Sunstar Residency
8A/50, W.E.A. Channa Market, Karol Bagh, New Delhi, Delhi N.C.R

Reviews

6.6
Rating 10 - Excellent. 3 out of 19 reviews" "
Rating 8 - Good. 5 out of 19 reviews" "
Rating 6 - Okay. 7 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 3 out of 19 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Saurabh

Stayed 2 nights in Apr 2022

6/10 Okay

David

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location, Best in-house service, Good quality breakfast
Stayed 3 nights in Apr 2019

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Tracy

Liked: Staff & service, room comfort
Comfy room. Great staff
Very friendly professional staff they are all a credit to the hotel. Comfy bed and big room. The bathroom let it down. Dirty shower curtain. Bath and tiles needed a good clean and sealant round the bath urgently needs replacing. With a bit of deep cleaning and some repainting would bring it up to standard overall. Food in the sister hotel restaurant wasn't good. Rotten Gobi in the Aloo Gobi.
Stayed 1 night in Nov 2018

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Recommend
We stayed here for 3 nights on our first arrival in India. The general culture shock was intense but they were really friendly and helpful at the hotel. It's part of a series of Sunstar hotels and you will see three of the brand on this street. It's not the nicest of the three but I think it has the most character. The other was more touristy. The nicest sunstar hotel was just about 5 buildings down and they will walk you there for breakfast in the morning. The rooftop view from that restaurant is great for watching the bustle of the street. Theres little shops all around like "chemist" which is their word for pharmacy basically which can be handy when you need something. Altogether I think this street had many hotels and stays so the people were friendly and used to tourists so it felt like a good intro to India for us. They can also help you book city tours and rides. Would reccomend.
Stayed 3 nights in Oct 2018

6/10 Okay

Vishwas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018
Response from Customer Relations on Oct 6, 2018
Dear Vishwas, Thank you for taking out the time to post a review for our hotel. We are not sure what exactly is that you didn't like if you could write in to us we could look into those areas and ensure that the same is not repeated for our other customers. We hope you will provide us with another opportunity to do better. Warm Regards, Customer Relations Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THANK SO MUCH SUNSTAR. THEY ALLOWED ME TO COME WITH MT FRIEND, WITCH IS NOT EASY IN INDIA..
Stayed 1 night in Apr 2018

6/10 Okay

Paul, Brisbane Au

Disliked: Cleanliness
Unfortunately some bed bugs the first night but no problems after staff cleaned the room.
Stayed 3 nights in Oct 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated hotel
Good staffs Very nice if give tips Need lot of renovations

8/10 Good

Elise, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Delhi
I would recommend staying at the Sunstar Residency. I stayed for 1 night between flights. I've stayed at hotels closer to the airport and have never been impressed with their cleanliness or customer service. Although this was slightly further, it was worth it. The staff couldn't do enough to help. Breakfast was included. The room was spacious and clean. The only error was that nobody showed up to pick me up from the airport as arranged. They offer a free pick up from the railway station and a discounted pick up from the airport. When I realised this, I got a pre-paid taxi there and they discounted my taxi to the airport the following day. Despite this error, I would stay here again as overall the standards were high.

6/10 Okay

Lauren, New York

Liked: Staff & service
Good value.
Centrally located in New Delhi, but immediate neighborhood lacks good shops and restaurants. Staff was helpful and reliable. Pigeons on the window a/c unit made use of a/c unappetizing. Room service/food was very good. Room smelled like smoke upon arrival, but at least the window opened and the exhaust fan worked. Bed was comfortable, and wifi and TV worked most of the time.

8/10 Good

Lauren, Catskill, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value in New Delhi
Good choice for our first trip to India. Staff was very helpful, room clean, king bed very comfortable.

6/10 Okay

Verified traveler

Quiet room but run down furnishing and toilet
Hotel room is quiet which is the plus point, however, furnishing and toilet are really run down. We did not sit on sofas as they looked quite dirty. Sorry.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Quiet room, run down hotel
What we like about this hotel is that the room was quiet. The furnishing was v old and sofas were rather dirty and toilet was run down. Moved out after one night's stay. Sorry.

10/10 Excellent

VIJAYAKUMAR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Eleonora

Disliked: Staff & service
Accettabile
Camera gradevole,doccia con acqua calda.Servizio in camera lentissimo,un ora per avere un the.Colazione in altro hotel vicino in seminterrato molto triste con stessi alimenti tutti i giorni ,scarso cibo sia continentale che indiano.L ultima mattina siamo stati avvisati telefonicamente dalla reception alle 8,35 che la colazione chiudeva alle 9,00 anziche le 9,30,ci siamo dovuti alzare di corsa senza aver sufficente tempo per prepararsi
Stayed 2 nights in Nov 2019

10/10 Excellent

SOICHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日本人　一人旅
建物はけっこう古いけど、ホスピタリティは最高！スタッフが全員いい人で安心でした
Stayed 3 nights in Aug 2018
Response from Customer Relations on Oct 6, 2018
Hi Soichiro、 素晴らしいレビューをありがとう！ 私たちのチームは、経験や経験に多くの愛と精力を注いでいます。私たちの大切なお客様のために印象的な時は素晴らしい気分です。 ホテルサンスターレジデンシーでのご滞在をお楽しみいただき誠にありがとうございます。 また会えるのを楽しみにしてる。 宜しくお願いします、 カスタマーリレーションシップチーム

2/10 Terrible

Gabi, München, Deutschland

Disliked: Staff & service
Stresserfahrung
Das Zimmer ist schön und sauber, der Zimmerservice ist freundch. Management und Receptionist mangelhaft, hat uns fürchterlich gestresst und oist unklar.