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TripAdvisor Traveler Rating
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Property Amenities
The Shangri-La hotel New Delhi is a multi-storey property located in the diplomatic quarter of India's capital. Facilities include a business centre, conference facilities, full-service spa, and health club. On-site restaurants serve Indian, Western, and international cuisine. The 320 rooms feature city views and have ensuite bathrooms, complimentary toiletries, and satellite television.
Rooms
The guestrooms at the Shangri-La New Delhi are decorated in a contemporary Asian style with views over the city. Ensuite bathrooms are equipped with separate tub and shower, complimentary toiletries, hair dryers, and scales. Other amenities include colour televisions and satellite channels with DVD player, work desks, lamps, high-speed Internet access (surcharge), IDD phones with voicemail, minibars, and coffee and tea making facilities.
Room Amenities
Dining
Cafe Uno - 24-hour restaurant serving Indian, Italian, Continental, and Mediterranean cuisines. Poolside location overlooking hotel gardens. Outdoor dining available.
19 Oriental Avenue - Chinese, Thai, and Japanese fares. Buffet also available. Open for lunch and dinner.
Lobby Lounge - Snacks, savories, and beverages served from mid-morning until late night.
Island Bar - Snacks, extensive wine and single malt whiskey selections, non-alcoholic beverages, and cigars. Open from late morning until late night.
Recreation
Shangri-La Hotel New Delhi houses a day spa offering a variety of treatments, a sauna, and steam room. The hotel also provides an outdoor pool with sun deck and spa tubs. The fitness centre includes cardio and strength training equipment.
The recreational activities listed below are available on site or nearby; fees may apply.
You may be required to sign in to verify your stay.
Showing 1 - 6 results (of 6)
“I will never stay here again”
Firstly, let me explain that we visited this hotel on our honeymoon and the room was booked by a relative as a gift. Initially we were impressed by the hotel's lobby. Everything was beautiful and the staff was very friendly. The trouble started at check-in. We requested a non-smoking room they told us the only available room was on a smoking floor. We were put right next the elevator. When we got to the room it was very small. I was quite surprised at the size based on how expensive the nightly rate was. After about 15 minutes in the room we started hearing a loud buzzing noise. We complained 2 about this over the course of our 2 night stay though it was never resolved. When we attempted to contact our family is the US we found that our phone didn't work. Everytime we needed to make a call we had to call the front desk and have them connect the call. The worst came when my wife decided to take a shower only to find that we had no cold water. Not in the sink. Not in the shower. We had to wait two hours until this was fixed. Overall this was the most disappointing hotel experience we have ever had. And at a supposedly 5 star hotel? This hotel may put on the appearance but the quality is definitely not there!
“Not 5-star services, Disco ahead of hotel guests”
We had reserved an executive suite. Upon arrival at 9:30pm (late flight), we requested an extra bed for a very tired child; we did not get it until we requested a manager at our third phone call at 11:30pm. There is a disco on the ground floor. We could hear the music 6 floors up. When we complained, we were told the disco had priority. Eventually, we requested the manager visit our room. Once he realized the noise issue he apologized and got the disco to turn the bass sound down, by then it was 1:30am. Two of the four nights, they forgot to do turn-down service on our room..... I'll stop there. We were offered the extra bed and a driver for one afternoon for free. It would have preferred to pay full price and not have all the annoyances. We had apologies every day but there were new issues every day! Do not got there for 5-star service! The exercise room and the lockers-showers-spa are great (sauna, steam, refrigerated shower, jacuzzi,...). We enjoyed the hotel's restaurants.
“First time in Delhi”
My overall thought on this place is not very good. The hotel is very nice but I wasn't satisfied with the service. I felt like it wasn't worth the money I spend. Maybe I'm use to good service if I'm paying top dollar but that's what is expected in a 5 star hotel right?. I wouldn't stay there again. There are so many other nice places.
“Great choice”
This hotel is near street shops where you can get good deals and still feel like you can get away from the commotion of the city. The exercise room and spa facilities are great. The staff is very professional too.
“Amazing Service!”
Our stay at this hotel was an amazing experience. Out of all of the hotels that I have stayed at around the world, this hotel is by far the best in regards to service. From the moment we arrived at the doors, we were greeted with enthusiasm. The check-in process was great and very personable. From housekeeping to the food and beverage employees, we were constantly greeted with a smile and asked for any assistance. I would definitely recommend this hotel to anyone who wants to experience first class service. The comfort of the rooms was also top notch. Little extras, such as, fresh fruit, slippers, complimentary bottled water and free Wi-Fi internet access were added to this great stay.
“Shangri-La Never Disappoints”
When travelling in Asia, I always look for a Shangr-La simply because their service is so impeccable. The Shangr-La Delhi lives up to the usual high standards of this chain. The rooms are great, but it's the attitude of the people that really makes the difference. Whoever is responsible for training and 'business culture'deserves real congratulations.Every single employee seems willing to go the extra few kilometres, and to do so with a smile. Outstanding.
“Great respite from the bustle of New Delhi”
The Shangri-la is like a little oasis in the heart of the city. The service staff is first rate, a hallmark of Shangri-las hotels around the world. But the restaurant menus, and various other little touches, offer a unique connection to the surrounding culture. Of course you can find cheaper, or more "authentic", experiences outside the confines of the hotel. But for business travelers without the time or inclination to ramble through Old Delhi or try their luck with street food, it's great to stay in a hotel that is so accommodating. The concierge is helpful in arranging any manner of travel, but the hotel is also conveniently near the Delhi Metro system. Overall, a great hotel for almost any type of traveler.
“Met all my expectations.”
All of my experiences were first class. Highly recommendable.
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The preferred airport for Shangri-La Hotel New Delhi is Delhi (DEL-Indira Gandhi Intl.) - 9.2 km / 5.7 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
