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Reviews of Smyle Inn

2.5 out of 5
Smyle Inn
916, Gali Chandi Wali, Main Bazaar, Paharganj, New Delhi, Delhi N.C.R

Reviews

7.2

Good

Rating 10 - Excellent. 48 out of 183 reviews" "
Rating 8 - Good. 53 out of 183 reviews" "
Rating 6 - Okay. 50 out of 183 reviews" "
Rating 4 - Poor. 19 out of 183 reviews" "
Rating 2 - Terrible. 13 out of 183 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Natasha

Disliked: Staff & service
Wish I had stayed somewhere else, it was a disappointment. Nothing horrible or unsafe, just rude staff and mediocre everything. The area is nice, though. The beds are comfortable enough. The water gets warm (not hot) and only lasts 5 min. THE WIFI DOES NOT WORK (at least in the building I was in). Breakfast was disappointing. I paid for a nicer room, and don’t feel like I really got anything by doing that. If you’re looking for something simple and don’t need wifi, this place will work. Wish I could have had a more pleasant last stay in India.
Stayed 1 night in Mar 2024
Response from Harish on Mar 11, 2024
Hello There Traveller.I am sorry to learn about your experience. During the time of your stay we were in the process of shuffling our staff on account of staff attrition. The staff on duty was taking time to come upto speed on how to manage and interact with guests. The WiFi was indeed giving trouble on the floor where you stayed on account of a fault in Network cable. The same has been replaced and the WiFi is now working normally for everyone on that floor.Regarding the room, I am sorry that you did not like the room. Maybe when you come next, I can provide you a free upgrade to our nicer rooms. That way your grouse with the room will be addressed.Hope this helps and I am thankful to you for writing your feedback.Kind RegardsHarish

2/10 Terrible

Vaibhav Anand

Stayed 2 nights in Jan 2024
Response from Harish on Feb 6, 2024
No comments and 1 star means that either you are very upset or you don't want to write a review.It my appeal to you and others in the travelling community to at least explain the grievance so that the hotel can do something about it. This way, we get no idea of what went wrong.

10/10 Excellent

Romina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice in Paharganj!!
Smyle inn was absolutely the best choice for my stay in Delhi. All employees are friendly kind and very helpful!! They tried their best at all times to fulfill all our needs and go beyond during our stay. They also provide extra services like car transfers to make your travel easier. Great location in the middle of the main bazaar road, 10 mins to the metro and train station. Rooms are large and okay to India standards. Seems to be the choice of many internationals. They have a lovely rooftop where breakfast is served every morning. Breakfast team is great! Special thanks to Amitji , Aliji, Rahji, Mohanji and Muksji - for your friendliness kindness and warm smiles.
Stayed 3 nights in Dec 2023
Response from Harish on Dec 13, 2023
Dear GuestThanks for your kind review. It is very heartening to see that you liked our place, facilities and our staff.Whenever you ever come to Delhi, we would love to host you again.All the best and safe travels.Smyle Inn family

8/10 Good

Ashish

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice for stay
Stayed 1 night in May 2023
Response from Harish on May 30, 2023
Dear AshishThanks for your kind review. I am happy that you liked your stay.Kind RegardsHarish

8/10 Good

Jéli

Stayed 5 nights in Apr 2023
Response from Harish on Apr 20, 2023
Thanks for your kind rating. When you are in Delhi next, I would love to host you again.Take care and safe travels.Harish

8/10 Good

Dharmanand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Harish has been very helpful. Very nice staying there. Thanks for all
Stayed 7 nights in Jan 2023
Response from Harish on Feb 24, 2023
Thank you sir for your kind review and comments.

10/10 Excellent

marcela cla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitalidad
Nos hospedamos por segunda vez en vez en Smiley inn.Excelente relacion calidad precio.Nos ayudaron con todas nuestras solicitudes.Volveria sin dudarlo
Stayed 1 night in Feb 2023
Response from Harish on Feb 14, 2023
Thanks a lot for your kind review. Hope to serve you in future too.

10/10 Excellent

Chanderpaul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Harish on Mar 16, 2023
Thanks for your kind rating. I wish you all the best.

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
My experience is worst as there is only a 5 feet road in front of hotel and there are poorly maintained public toilets in the beginning of the road which smells horrible. I would not recommend this hotel for family,
Stayed 1 night in Nov 2022
Response from Harish on Nov 14, 2022
Dear SirIf you critique us on the facilities and services provided by our hotel, it is most welcome, but when you rate us poorly on some aspects that are beyond our control, it is not a fair assessment. I wish you had some words about our property and service.

10/10 Excellent

Chanderpaul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an awesome stay at Smyle Inn. The staffs and the owner were very kind. Thank you for a safe and wonderful time.
Stayed 7 nights in Sep 2022
Response from Harish on Nov 13, 2022
Welcome back sir and writing us another kind review. As always it was an absolute pleasure in hosting you and looking forward to hosting in future also.All the bestHarish

8/10 Good

Jagath

Stayed 1 night in Nov 2022
Response from Harish on Nov 14, 2022
Thanks for your kind review.

10/10 Excellent

Chanderpaul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and pleasant staffs. Safe and comfy stay for foreigners and locals. I’ve enjoyed the terrace and the morning breakfasts.
Stayed 15 nights in Aug 2022
Response from Harish on Nov 13, 2022
Dear GuestThanks for your kind words about us and our services.We try our best to make our guests feel at home.Looking forward to your next visit.Kind RegardsHarish

10/10 Excellent

ANTHONY

Stayed 1 night in Jul 2022
Response from Harish on Jul 14, 2022
Thanks for providing positive rating. I wish you well.

6/10 Okay

Peeyush

Liked: Staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Derrick A

Stayed 5 nights in May 2022
Response from Harish on May 9, 2022
Dear Derrick Thanks for being a wonderful guest. It was our utmost pleasure to host you. Interactions with you have left a positive mark on us. I wish you all the best for your future travels and looking forward to hosting you again. Kind Regards Harish

8/10 Good

Geraldo

Stayed 1 night in May 2022
Response from Harish on May 8, 2022
Dear Geraldo Thanks for your kind rating. We look forward to hosting you in future. Kind Regards Harish

10/10 Excellent

Bijoy

Stayed 7 nights in Apr 2022
Response from Harish on May 2, 2022
Dear Bijoy, Thanks for your ratings. Hope to see you soon in Delhi. Would love to host you again and as always it was a pleasure to meet with you.

10/10 Excellent

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends & bachelor super
It was ok
Stayed 3 nights in Apr 2022
Response from Harish on May 2, 2022
Thanks a lot for your kind words and excellent review. If you are ever coming back to Delhi, please do visit us. We would love to host you again.

6/10 Okay

Bhavesh

Stayed 1 night in Apr 2022
Response from Harish on May 2, 2022
Thanks for your ratings.

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service
Friendly, helpful and accommodating staff. Convenient location in a very lively part of New Delhi. Some say the area is unsafe but we did not encounter problems. Just do not engage with or otherwise encourage any touts or other solicitors who may approach you. Stayed in a very basic double room which was adequate but not luxurious.
Stayed 2 nights in Mar 2022
Response from Harish on Mar 29, 2022
Dear Stephen Thanks for taking out time and writing a very insightful feedback aimed at educating future travellers. I am happy with hosting you and would love to host you back on your return to Delhi. Hope you have a fun Dad / Son vacation. With Kind Regards Harish Sharma

10/10 Excellent

Kaveh

Stayed 1 night in Mar 2022
Response from Harish on Mar 22, 2022
Dear Guest Thanks for rating us positively on Expedia. We appreciate you taking out time and rating us. With Kind Regards Harish

8/10 Good

Rejaul

Stayed 4 nights in Nov 2021
Response from Harish on Dec 4, 2021
Thanks for your positive ratings. We really appreciate it and it keeps us motivated to do even better. Do let us know when you return to Delhi, we would love to have you as our guest again. Kind Regards Harish

10/10 Excellent

MdAshiqul

Stayed 5 nights in Oct 2021
Response from Harish on Oct 13, 2021
Thanks a lot for your positive review. We really appreciate it.

2/10 Terrible

Suresh

Stayed 2 nights in Aug 2021
Response from Harish on Aug 9, 2021
Hello Traveller, You never stayed with us and your booking was marked as No Show. Hence your review is biased and does not warrant a response.

10/10 Excellent

Sunitha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone. Gorgeous building eith beautiful wall creation with great ideas, and it only gets more breathtaking when you walk in. High quality rooms, and high quality service.
Stayed 2 nights in Apr 2021
Response from Harish on Apr 16, 2021
Dear Guest Thanks for your kind and detailed review. Feedback from guest like you keeps us motivated. Whenever you are visiting Delhi next, please do let us know and we will love to host you again. Take care and all the best.

10/10 Excellent

sristi

Stayed 2 nights in Apr 2021
Response from Harish on Apr 23, 2021
Thanks for your kind review. I had hoped if you left some comments, it would have been great.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Harish on Nov 8, 2020
Thanks for your positive rating. I would have really helped if you had mentioned a few words which would have helped other travellers learn more about our place. Anyways, hope you have safe travels.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget friendly gem in Paharganj
This place was a great deal for the price in Paharganj. It's India, so everything is worn in, but was clean and worked properly. If you're looking for value and proximity, this is the place. If it's your first time in India, I'd recommend getting a ride there, as it could be hard to find on your own (it's down an alley). Breakfast was small, but good, and usually consisted of juice, a dessert, some sort of fruit, and various toasts (just enough to get you to lunch). Staff was very attentive and friendly.
Stayed 4 nights in Oct 2019
Response from Harish on Oct 29, 2019
Thanks Shanon for your positive feedback. I am happy that you understand that this is India and the standards somewhat differ to that of western world. Though we try our best, but we are still a few years behind western world. But we feel that we are closer to the standards than our contemporaries / competition. I once again thank you for writing us a good review and I would love to host you again when you return to Delhi.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The hotel staff was great and the hotel was fine, the rooms are far smaller than they look with the shower over the top of the toilet. You have to ring reception and ask if they can make the shower hot and give it 10 minutes every time you use it and same goes for the air conditioning which was pointless as even when it was on the room was still boiling I’m 99% sure there air conditioning doesn’t work. Which an English man in India defo needed!!
Stayed 4 nights in Oct 2019
Response from Harish on Oct 16, 2019
Dear Guest Thanks for taking out time to write us a review. Regarding your feedback about Hot Shower, we do that in order to save power as we can turn on the hot water only when it is needed. Regarding air conditioning, we have had problem this season with 2 rooms out of the 35. I believe that you got that one. But as I write, those Air Cons are marked for removal the moment summer hits us again (it's winter here now). I am happy that you liked our place and our staff and I do hope that you will recommend us to your friends. Looking forward to welcoming you again. Regards Harish

10/10 Excellent

JohnDavidson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a four or five star hotel; it is, instead, a very inexpensive place to stay in beautiful Delhi, India. Part of it is a youth hostel and the rest is a regular hotel, and while there are no frills, it is exactly what they advertise: a place to shower, sleep, and relax after a day of sightseeing, for people who do not want to spend a fortune on accommodations. They have a beautiful rooftop terrace, they offer a free, basic breakfast daily, the rooms are air conditioned, and they have probably the MOST helpful hotel staff I have ever encountered. (Hey, Harish, they ALL deserve a raise - they are the best part of your establishment!) They also offer a professional who will book guided tours for you, extremely inexpensive ones, even on the same day. The tours were terrific, in a private, air conditioned car with driver. We were very pleased with our stay!
Stayed 5 nights in Jun 2019
Response from Harish on Jul 7, 2019
Thanks John. I appreciate your kind review. I am happy that we could make your stay functional and comfortable. On lighter note, the staff just got a raise a couple of months back, but I will pass on your vote of appreciate to them. Do let me know when you are returning to Delhi, I would love to host you again. Regards Harish

8/10 Good

Amila Hemantha

Liked: Staff & service
Disliked: Cleanliness
Overall OK and reasonable.
Personally, it was a nice stay for me at SmyleInn, despite the room provided me was not the room shown at the booking. The room which I was given is somewhat smaller and without chair inside it. Area is crowded, but I seriously enjoyed it as we go for traveling in other country to get different experiences in the aspects of societal and cultural. Specially Mr. Alam at reception is unlike many others, he is a good and genuine person with great hospitality. Hopefully, SmyleInn management will take a follow up actions to give customer requested room instead of what hotel needs to provide him/her, or unless the real room must be shown at the booking. But that was not a big issue for me as the room provided me was somewhat OK. All in all, I recommend SmyleInn for travelers without any hesitation. Best regards, Amila (Sri Lanka)
Stayed 3 nights in Jan 2019
Response from Harish on Jan 17, 2019
Dear Guest Thank you for choosing Smyle Inn for your stay in Delhi. We have noted your concern about the room pictures and we will resolve it at the earliest. I am happy that you liked our staff and our place. I do hope you will choose us again when you return to Delhi. All the best Harish

2/10 Terrible

Mohammed

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Harish on Dec 22, 2018
Dear Guest You have left a 1 star review without leaving us a comment. I am not sure what was the issue with your stay. If you had left a comment, I would have done something about it to ensure that the the issue is resolved. Hope that you will be considerate to people reading this review and to the hotels by leaving a few suggestions. Regards Harish

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 1 night in Nov 2018
Response from Harish on Nov 7, 2018
Thanks for rating us full 5 stars. It makes me happy to see happy guests. Hope to host you when you return back to Delhi

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and accommodating staff.
Nice budget hotel near the railway station, very friendly and accommodating staff, they let me have shower in the evening before my train, highly recommend!
Stayed 1 night in Oct 2018
Response from Harish on Nov 2, 2018
Dear Guest Thank you for your positive feedback and recommendation. It was a pleasure to host you and we look forward to see you again.. Regards Harish

8/10 Good

dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip to India.
My stay here was different but very interesting The staff were very helpful and accommodating. The area gave me the true feeling that I was somewhere else other than a place in the U.S This was a real enjoyed experience.
Stayed 5 nights in Oct 2018
Response from Harish on Nov 2, 2018
Dear Guest Thank you for choosing Smyle Inn to stay on your first trip to India. We are so glad to know that you had a real enjoyable experience. Wishing you many more happy trips and memories... Regards Harish

8/10 Good

Anthony

Liked: Staff & service
Crazy cool locale by bazaar
Best feature is convenient location near to bazaar metro & train station (New Delhi)
Stayed 2 nights in Oct 2018
Response from Harish on Oct 25, 2018
Thanks Anthony for choosing Smyle Inn. We had great time hosting you. Whenever you are coming back to Delhi, do let us know, we would love to host you again. Take care and all the best.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Harish Sharma on Oct 12, 2018
Thanks for providing us a positive rating. I hoped that you left us some comments, but its ok and I do understand. Take care and enjoy your trip in our incredible India. Regards Harish Sharish

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2018
Response from Harish on Sep 20, 2018
Dear Guest Thanks for leaving us a rating. However it would have helped us a lot if you had written a small message. This way we could have done everything we can to improve. But anyways, may be next time. I do hope that you will give us a chance again when you come to Delhi next. Regards Harish

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Harish on Aug 15, 2018
Dear Guest Thanks for stopping by and leaving us a rating. It would have helped us, had you left some comments. We could have used them to improve our services or thank the staff for good work. Regards Harish

10/10 Excellent

Visha, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, good service and comfortable rooms. Staff is very Hospitable
Stayed 1 night in Aug 2018
Response from Harish on Aug 15, 2018
Dear Visha Thanks for stopping by and leaving us a review. I am happy that you liked our place and the services. I will personally pass on your compliment to the staff from your side Regards Harish

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good staff and very good experience. Totally recommended and it worths the money.
Stayed 1 night in Aug 2018
Response from Harish on Aug 7, 2018
Dear Guest. Thanks for your kind words. I am happy that you liked our staff and had a good experience. When ever you are coming to Delhi, please do let us know and we would love to host you again. From your friends in Delhi Harish Sharma Smyle Inn, New Delhi

6/10 Okay

Chien Feng

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Harish on Apr 17, 2018
Thanks for your review. However, it would have been really helpful to us and the travel community if you had written some feedback. Anyways, thanks for stopping and rating us. Take care and safe travels.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Friendly Hotel
The room was clean and security was very good. Bathrooms small but ok for the price.
Stayed 2 nights in Mar 2018
Response from Harish on May 1, 2018
Dear Guest Thanks for taking out time and writing your detailed review. We are happy that you liked our place, services and the location. If you are ever coming back to Delhi, please do give us a chance to host you again. Here's wishing you safe travels. Regards Harish

6/10 Okay

Verified traveler

It is basic, and convenient, has all that you need
It had all I required, a bed, tv, hot water and space. Included breakfast and wifi, and situated in a good part of town.
Stayed 4 nights in Jan 2018
Response from Harish on Jan 21, 2018
Dear Guest Thank you for taking out time to give your feedback regarding your stay at Smyle Inn. We are glad to know that you were satisfied with location, services and amenities of our property. We look forward to host you again. Regards Harish

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
We came here expecting a decent hotel. The location is on an extremely busy street and down an alley. Once we got past this, the hotel room was clean but the bathroom was cramped and the wood was rotted out due to water damage.
Stayed 2 nights in Nov 2017
Response from Harish on Dec 11, 2017
Dear Guest Thank you for taking out time to review your stay at Smyle Inn. As observed by you, Paharganj is a busy touristy area right opposite New Delhi Train Station. But once you enter the street/alley, it is peaceful. Some of the bathroom doors of our standard rooms are to be refurbished in 2018. We do wish to see you again. Regards Harish

10/10 Excellent

Syed Saif Ullam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Harish Sharma on Nov 23, 2017
Thank you for rating us positively!

4/10 Poor

dubhead, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
good staff shame about the hotel
good to get airport pick up although price when paying was 50% MORE than quoted. paid for executive room , got a room that they do not show photos of. bathroom-you may need to ask staff to turn on gas so you can have hot water. So small you can have a shower while on the toilet. many backpackers here so vibe is ok and cool. although there are places much better for 5-10 MORE in this region . tour desk on lev 3 is good, professional and trustworthy, he will book trains etc for a fee of 100rup. breakfast is good, no choices just curry sauce and bread but taste was good
Stayed 1 night in Nov 2017
Response from Harish Sharma on Nov 15, 2017
Dear Guest Thank you for your feedback. I would like to respond to your concerns. The airport pick up is fixed but the extra charges are levied incase the driver has to wait more than 2 hours. In your case the the driver had to wait for 3.5 hours and the parking at the airport is not free. Please note that we have standard, superior and family rooms. The pictures of these rooms on the booking sites are indicative of the category. It is not possible to post all pictures with the room numbers. I hope you would understand and give us another chance to host you... Regards Harish

8/10 Good

Sunil

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from Harish Sharma on Nov 15, 2017
Thank you for rating us positively.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Surprise
This was my last stop before I headed back home. I was out of all my money and this was the cheapest I could get. I thought that it would not be good, but to my surprise this was a gem of a place. Though there was very little social vibe, but other than that everything else was very good. The place was clean, the aircon worked well in the heat and the wifi was great too. The staff were above average and the location is in the middle of everything. I could buy loads of stuff from here on my way back. I recommend this place to anyone.
Stayed 1 night in Jun 2017
Response from Harish Sharma on Jun 30, 2017
Dear Guest Thank you for choosing Smyle Inn for you stay in Delhi. We are happy that you had a pleasant and comfortable stay with us. We hope to see you again in future! Regards Harish

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, do not book.
Worst Service ever, Hotel cancelled our booking and sold room to someone else without giving any reason. While booking we requested check around 11:30 PM (which hotel acknowledged). Upon arrival we were advised our booking has been canceled and there are no rooms available. We were left to find a different hotel to stay in the middle of the night. Hotel didn't even offer any assistance.
Response from Harish Sharma on Jul 3, 2017
Dear Guest We would like to clarify here that you being a male had booked female only dormitory bed. Since we only have FEMALE only dormitory, we requested you to take a private room. As there was a cost difference, you did not agree. In all fairness, hope you will understand that if you are a man and book a female only dorm, we cannot honour your booking. Hope this helps. Regards Harish