Interior
Check availability

Reviews of The Golden Palms Hotel & Spa Delhi

3 out of 5
The Golden Palms Hotel & Spa Delhi
Opp. East Delhi Police Headquarter, New Delhi, Delhi N.C.R

Reviews

5.6
Rating 10 - Excellent. 2 out of 28 reviews" "
Rating 8 - Good. 7 out of 28 reviews" "
Rating 6 - Okay. 8 out of 28 reviews" "
Rating 4 - Poor. 6 out of 28 reviews" "
Rating 2 - Terrible. 5 out of 28 reviews" "

7.0/10

Cleanliness

5.2/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Vishal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Services and staff need improvement.
The complimentary breakfast was denied by hotel on both days although booking email clearly states that it's included. The bathroom shower and fittings were totally rusted and leakage water flowed into the room. The hotel staff and hotels.com did not care to help and resolve despite calls to front desk and customer service number.

8/10 Good

Gagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, reachable , okay hotel for what i paid.
The staff was good and understanding at hotel reception upon check- in.
Thank you for choosing “Golden Palms Hotel & Spa”- Delhi, for your recent stay. Hope you have a comfortable stay at our hotel.We thank you very much for your kind patronage, which we truly cherish and assure you of our best service.

4/10 Poor

Amit K

Disliked: Staff & service
Thank you for choosing “Golden Palms Hotel & Spa”- Delhi, for your recent stay. Hope you have a comfortable stay at our hotel.We thank you very much for your kind patronage, which we truly cherish and assure you of our best services.

6/10 Okay

Manish, ghaziabad

Liked: Room comfort
Nice stay

4/10 Poor

Aditya, delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay at golden palm
Reception, restuarant and floor area were not clean.

4/10 Poor

Shekhar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

6/10 Okay

Ravinder, Chandigarh

Disliked: Staff & service
Energy is lacking.
Satisfactory

2/10 Terrible

Mrinal, new delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
screwed up experience
1. The entire night air conditioning did not work in "golden palm and spa". This situation was after maintenance checked and comfortably said "sir wait for 2 hours it will work". The next 10 long hours we were sweating. Never going back. 2. Washbasin tap was broken. It gave us continuous extreme hot water. Very disappointing experience. 3. It doesnt end here. Next morning during our breakfast we were asked to pay for it even after having clearly mentioned in our itinerary. Its a clear opposite of being hospitable. Never going back to golden palms and hotel.com

10/10 Excellent

Great at this price., well located..

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
it was comfortable quick service, clean room and good food.

8/10 Good

Sunil, Ludhiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Overall its a good experience

4/10 Poor

Rupesh, Shamli

Disliked: Staff & service
Shocking experience
Worst experience Very less items in buffet breakfast. This is d third time i m visiting and Ac never works as usual. Room phone was also not working, u have to call from ur phone to the reception.

2/10 Terrible

G G LALWANI, Mumbai

Disliked: Cleanliness, staff & service
Hopeless Service
It was total dissatisfaction even after complaining No follow up from Hotel Staff AC systems not working, Honey Bees found, No Hot Water, No pressure in Water Supply & above all they sell Mineral Water for Rs 116/- per bottle & also during buffet breakfast charge you for Tomato Ketchup & MANY MORE COMPLAINTS.

10/10 Excellent

Sujit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

satyam, london

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Fairly comfy hotel in east delhi
Contrary to what is advertised, currently there is no functional gym in the hotel. Also the spa opening hrs are from 9 am to 6 pm which could be extended
Response from Golden Palms Hotel & Spa Team on May 13, 2017
Dear Sir: We understand that this issue has happened with you and we deeply regret the same. We take great care and pride in our service and standards and would once again like to deeply apologize for the same and hope you give us the opportunity to serve you once again and make it up to you. Your suggestions are always precious for us

2/10 Terrible

Shailesh kavi, Delhi

Disliked: Staff & service, room comfort
very bad service,
I will never recommend any one to stay in Hotel palm. Bad room service..staff not friendly, not professional, Quality of service not at all to the mark.

6/10 Okay

Divya Sharma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worthy enough but locality spoils it all
Stay in hotel is nice but as soon as you think of stepping out nothing seems to be available. you have to walk on either sides ,almost 500-800 mts, to avail some auto or public transport. Nearest metro station, anand vihar, is also 2kms far off. Apart from locality everything else about the hotel seems to be fine. Food is also appreciable. Better book a cab if you're looking for stay in here.

4/10 Poor

Sahil, Delhi

Disliked: Staff & service
Ac's not in perfect condition
I changed my room once because of the ac cooling .

8/10 Good

Anu, Panipat

Liked: Cleanliness, property conditions & facilities, room comfort
Good Value for money
Nice & perfect. 2nd time. Good food. Comfortable room. Acceptable service.All the best !! Anu

6/10 Okay

Verified traveler

Liked: Cleanliness
Check in out was smooth, clean rooms, service was good. However, food was not that great. Overall a decent place for a short stay.

8/10 Good

Karishma, Chandigarh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent Rooms...Bad Room Service...Average Food
Big & comfy ROOM (and Bed) with all amenities....The FOOD choices were very limited and tasted pretty average...And although the RESTAURANT service was excellent, the food in the dinner buffet was cold. ROOM SERVICE was Super Slow!! I ordered tea at 9am & got it at 10am... I mean seriously!? an hour for a cup of tea? Also, the SPA forgot to remind me about the appointment & were least bothered that I didn't come...Its a vacation & I expected them to call...Just remember not to depend on the Hotel staff too much, and try eating somewhere else & it will be the perfect place to stay.

6/10 Okay

Pranjal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Vivek, AGRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

K Varun, Hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay
I booked this hotel for my parents who were visiting Delhi, they enjoyed there stay at this hotel. Thanks to the hotel team for all the help they have done. Thanks, Varun.K

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I left early the next day
Never build a hotel near a police station and then absolutely don't call such a hotel a spa.
Response from Golden Palms Hotel & Spa Team on May 13, 2017
Dear Sir: We understand that this issue has happened with you and we deeply regret the same. We take great care and pride in our service and standards and would once again like to deeply apologize for the same and hope you give us the opportunity to serve you once again and make it up to you. Your suggestions are always precious for us.

2/10 Terrible

Cheated

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience, indifferent staff, stay away
In a partially occupied hotel and absolutely free reception it took staff more than 15 mins to check us in. Lift wasn't functioning, AC wasn't working, toilet kit in the bathroom was half empty. Upon check out hotel wasn't able to help me find taxi. Overall a disastrous stay.
Response from Golden Palms Hotel & Spa Team on May 13, 2017
Dear Sir: We understand that this issue has happened with you and we deeply regret the same. We take great care and pride in our service and standards and would once again like to deeply apologise for the same and hope you give us the opportunity to serve you once again and make it up to you. Your suggestions are always precious for us.

6/10 Okay

Shubrajeet, Ghaziabad UP

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Ok
Did my reservation 7 days in advance but i had to wait at lobby for 45-50mins to get my room. Food menu shows round a clock but most of the items are not availaible. Had a bad experience which i complained to frontoffice manager. Morning buffet(breakfast) is not at all impressive.
Response from Golden Palms Hotel & Spa Team on May 13, 2017
Dear Sir: We understand that this issue has happened with you and we deeply regret the same. We take great care and pride in our service and standards and would once again like to deeply apologize for the same and hope you give us the opportunity to serve you once again and make it up to you. Your suggestions are always precious for us

6/10 Okay

Dinesh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort