Porch

Reviews of Best Western Deming Southwest Inn

2.5 out of 5
Best Western Deming Southwest Inn
1500 W Pine St, Deming, NM

Reviews

8.2

Very Good

Rating 10 - Excellent. 283 out of 574 reviews" "
Rating 8 - Good. 163 out of 574 reviews" "
Rating 6 - Okay. 59 out of 574 reviews" "
Rating 4 - Poor. 29 out of 574 reviews" "
Rating 2 - Terrible. 40 out of 574 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

dilia, Richmond

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
overall is ok, floor on the room dirty, the area around the premises looks abandoned. breakfast eggs look funny, coffee machine mostly water.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello dilia,We regret to hear about the concerns you encountered during your stay. Your feedback regarding the cleanliness of the room's floor and the surrounding area has been duly noted for our improvement. We appreciate your feedback on the breakfast offerings and will share it with the relevant teams for review and enhancement. Thank you for bringing these matters to our attention.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic accommodation along I-10. Room was clean and breakfast was fine.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Andrew,Thank you for sharing your feedback with us. We are glad to hear that you found our rooms clean and enjoyed our breakfast offerings during your stay. We appreciate your review.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady working the front desk was very friendly and check in was very efficient!
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Tina,We are delighted to hear that you enjoyed your experience with our front desk team. Our staff takes pride in providing efficient and friendly service to all our guests. Thank you for sharing your positive feedback with us!

8/10 Good

David

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
An older property that is being upgraded and modernized. Rooms are spacious and comfortable. My only criticism is the $25 charge for each pet which almost doubles the price of the room. No flexibility on that even for an old veteran. Is this really "pet friendly"?
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello David, We appreciate your feedback on our spacious and comfortable rooms. While we do charge a fee for pets as stated in our policy, we strive to provide a welcoming environment for all guests, including furry friends. For any further inquiries or feedback, please feel free to reach out to our management team directly.

8/10 Good

Alan

Traveled with partner
Ok for the area.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Alan,We appreciate your feedback on our hotel's location. If you have any further comments or concerns, please feel free to reach out to our management team.

8/10 Good

James

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello James, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Ibukunoluwa

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Ibukunoluwa,We are glad to hear you had a wonderful stay with us! We look forward to welcoming you back in the future for another fantastic experience.

8/10 Good

Kathryn

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Kathryn,We truly appreciate you choosing our hotel and we hope you had a fantastic stay with us! If you have any further comments or suggestions, please feel free to reach out to us so we can address them accordingly.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to stay while traveling. Close to the highway. Rooms were clean and updated. Liked the fact that all rooms were ground level and we could park right in front of our room. Breakfast was good also.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Kevin,Thank you for choosing our hotel and sharing your positive experience! We're glad to hear that our convenient location and clean, updated rooms met your expectations. It's great to know that you appreciated our ground level rooms and easy parking as well. We hope you enjoyed our breakfast offerings and had a comfortable stay overall.

8/10 Good

Thomas

Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Thomas, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Adrian

Traveled with family and small children, Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was okay. They were going through renovations; the new rooms were great, but the old ones were -well, a little outdated. My issue was actually with Expedia. I booked two rooms with two beds, and when I checked in, I was given two rooms with single beds. This hampered our stay and we had to look for a different hotel for the other party -this one was full by then.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Adrian, Thank you for sharing your feedback with us. We appreciate your understanding regarding the ongoing renovations and are pleased to hear that you found the newly updated rooms to be great. We apologize for any inconvenience caused by the room assignment discrepancy and advise reaching out to Expedia for further assistance. We value your feedback and will share it with our team to ensure a better experience for future guests.

2/10 Terrible

Owen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked our ADA room several weeks in advance. The day of our arrival we had Dr appointments that prevented up from arriving early. We arrived around 8pm to find that they had given our ADA room to someone else. We were given another room that they claimed to be accessible. However, there was a 3 inch step into the room! Went back to the office and was told that was all they had and that the room was accessible once you got inside! But I could not get into the room due to the 3 inch step. We were forced to look for another hotel. Lucky for us we found a better hotel just down the street. Hubby called the manager the next morning and was told there was nothing they could have done differently and could not understand why we "were so upset if we would be getting our money back"!! We got our money back but that did not compensate for the emotional and physical distress. I am a Polio Survivor dependent on a power chair.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Owen, We apologize for the inconvenience you experienced during your recent stay with us. We understand the importance of having an ADA room available and we sincerely apologize for any miscommunication regarding room accessibility. We value all of our guests and regret that we were unable to meet your needs on this occasion. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention.

2/10 Terrible

Fidel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Fidel, We apologize for any inconveniences you may have experienced during your stay. We value your feedback and encourage you to reach out to us directly so we can address any concerns you may have had. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked 2 rooms through Expedia and we called the hotel to make sure we had our rooms after driving from Austin Texas. When we showed up they only had 1 room available. So my sister and her children stayed while I looked for another hotel.
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Lawrence, Thank you for choosing our hotel for your recent stay. We apologize for any inconvenience you experienced with your reservation. Our team strives to provide a seamless check-in experience, and we apologize for any miscommunication that may have occurred. We appreciate your understanding in securing an alternative accommodation, and we hope you consider staying with us again in the future for a more enjoyable experience.

4/10 Poor

Charles

Traveled with pets
Disliked: Cleanliness, property conditions & facilities
A previous guest had smoked in the room I got. They tried to mask the odor of nicotine with a spray but it was still there and the combination of seeet floral spray and nicotine gave me a headache. The floor was dirty. I was too tired and was late in arriving so I didn’t bother to ask for a different room.Also, the towels were all dingy. I would skip this property.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Charles, Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced due to the odor in your room and the cleanliness issues you encountered. We strive to provide a comfortable and clean environment for our guests, so we appreciate you bringing these matters to our attention. We will address your concerns with our housekeeping team to ensure this does not happen again. Your satisfaction is important to us and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Maribel, winchester

Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Maribel, We're sorry to hear that you didn't have a satisfactory experience during your stay. We would greatly appreciate it if you could reach out to us directly so we can hear more about your concerns and work towards resolving them.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Belinda,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Sam

Business traveler
Liked: Amenities
Nice and quiet.
Stayed 1 night in Nov 2023
Response from Manager on Dec 22, 2023
Hello Sam,Thank you for your feedback! We appreciate you highlighting the peaceful atmosphere of our hotel. We strive to provide a tranquil environment for our guests to relax and unwind. We hope to welcome you back for another enjoyable stay.

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not one of the better BWs we’ve stayed out. Toilet slowly ran all night. Towels flimsy, heater/ac noisy
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Raymond,We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the issues you experienced with the toilet and towels. We understand the importance of a comfortable and peaceful stay, and we strive to address any maintenance concerns promptly. We appreciate you bringing these matters to our attention and will continue to work to improve our guests' experience.

6/10 Okay

Loretta

Traveled with partner, Traveled with pets
Honestly, our room & Breakfast was mediocre. Trash, broken bricks etc. Would not stay here again
Response from Manager on Feb 9, 2024
Hello Loretta, Thank you for providing us with your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you may have experienced during your time with us. We appreciate your comments and will use them to improve our services. If you have any further concerns, please contact our management team directly.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Gerardo,We appreciate your perfect rating of 10/10! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

10/10 Excellent

George

Stayed 1 night in Nov 2023
Response from Manager on Dec 22, 2023
Hello George,It's wonderful to hear that you had a great experience during your stay with us! We appreciate your kind words and we're thrilled that you enjoyed your time at our hotel. We hope to welcome you back in the future!

8/10 Good

Judith, Bellingham

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Older motel has been updated some, but still pretty old
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Judith, Thank you for choosing our hotel for your stay. We appreciate your feedback on our recent renovations. We continuously strive to provide a comfortable and pleasant experience for all our guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable rooms. Quiet, even though it's close to freeway. We were glad to stop for the night before getting into Las Cruces.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our rooms clean and comfortable, and that you enjoyed a peaceful stay despite the proximity to the freeway. We hope to have the pleasure of welcoming you back on your future trips to Las Cruces.

6/10 Okay

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Found cockroach in the bathroom. There was a review about another customer finding cockroaches. I hope the property does something about this.
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Kathy,Thank you for bringing this to our attention. We take cleanliness very seriously and have a proactive pest control program in place. We apologize for any inconvenience and can assure you that we are addressing this issue with urgency. Your feedback is valuable and we appreciate your understanding.

10/10 Excellent

Iwona

Stayed 1 night in Oct 2023
Response from Manager on Nov 19, 2023
Hello Iwona,Thank you for taking the time to leave a glowing 5-star review of our hotel! We're thrilled to hear that you had a fantastic stay with us. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit to our city.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pecans!
Most of the room recently renovated w plenty of charging stations. Carpet was old but clean, no funky odors. Great brNice landscaping and beautiful flowers.eakfast, especially the waffles and fresh pecan topping.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Gene, Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed our recently renovated rooms and the convenience of the charging stations. We appreciate your compliments on our delicious breakfast and lovely landscaping.

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!!
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Eric,Thank you for your kind feedback! We're delighted to hear that you loved your experience at our hotel. We look forward to welcoming you back soon.

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
The woman who checked us in was very friendly and she shared some tips for recuperating after a long, long drive.
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Marjorie,Thank you for your kind words! We're delighted to hear that our staff was friendly and helpful during your check-in. We hope you had a comfortable stay and look forward to welcoming you back soon!

10/10 Excellent

Alvin, Prospect Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience. Staff could not have been any nicer. Clean, modern facility. Excellent value!
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Alvin,Thank you for your kind words! We strive to provide exceptional service and maintain a clean and modern facility. We're glad you found great value in your stay with us!

10/10 Excellent

david, Palm desert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, clean bathroom, big room. Very quiet. Goid breakfast. We were welcomed by a woman with sparkles glasses, very nice, friendly, helpfully. We recommended this hotel.
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello david,On behalf of our entire staff, we thank you for your business and for your comments regarding our breakfast as well as our room. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Good

rosanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was not handicap accessible mom was in wheelchair there were no stairs so that was a plus bathroom had only tub so she was unable to shower both sinks were stopped up did not drain. Would probably not go there again
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello rosanna, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Marshall

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very kind and helpful
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Marshall,Know that your voice is of tremendous importance to us and we value your comments about our front desk. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

2/10 Terrible

Maryann

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
The rooms were absolutely horrible. The room smelled like smoke. And it just wasn’t our room, we had three other rooms that were booked by family members, that had the same issue. In one room, it smelled like dog urine. I recommend they remove the carpets completely. To remove the smell. Also, house keeping kept knocking on our door, hours before check out time! I will never stay there again.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Maryann, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Joanne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff & good room rate.
Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello Joanne,Thank you for your kind feedback! We're glad to hear that you enjoyed our friendly staff and affordable rates. We hope to welcome you back soon!

2/10 Terrible

Destinee

Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Destinee, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Amado Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremily clean
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Amado Rene,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The operators of this property are always working to improve Have stayed here several times and I can see improvements each time
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Hi Bruce,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Dawn E

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great find! My room was large and clean. The pet area was a nice, clean well lit grassy area. Breakfast was good.
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Dawn E,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our area as well as our breakfast. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Good

Daniel

Traveled with family
Liked: Staff & service, property conditions & facilities
The sheets where a little dirty and the area was not great. But for the money it was adequate.
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Daniel,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Kurt,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello karen,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Barbara

Just off the highway but very quiet. All one floor. Good breakfast. Clean room
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Barbara,Thank you for sharing this honest review and feedback about our breakfast and your insights regarding our room. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Good

Nikki lou

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Place is clean, but they need to start having new rugs. Staff was nice and friendly. Breakfast was good.
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Nikki lou,It means so much to have earned your business. We appreciate the feedback regarding our staff and also our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Samuel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Samuel,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

James

Very enjoyable
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Hi James,It is wonderful to hear that you enjoyed your stay and that you have rated us highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Hello Jessica,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area

8/10 Good

Melissa

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best Western in Deming is typical of their hotels: pretty clean, decent staff, parking, and above all, usually convenient to airports and highways. This one had all the above, plus they allowed dogs. I didn't get to see the breakfast setup because we left very early in the morning.
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Melissa,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and also our parking. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 Poor

Daniel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Daniel,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
I love the single story.
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello Jill,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.