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Reviews of Denali Bluffs Hotel

3 out of 5
Denali Bluffs Hotel
Mile 238 4 George Parks Hwy, Denali National Park, AK

Reviews

8.4

Very Good

Rating 10 - Excellent. 286 out of 659 reviews" "
Rating 8 - Good. 224 out of 659 reviews" "
Rating 6 - Okay. 96 out of 659 reviews" "
Rating 4 - Poor. 36 out of 659 reviews" "
Rating 2 - Terrible. 17 out of 659 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
you can hear through the walls its very loud and the parking is tough to get a spot close to the rooms but it has a great view of the mountains and very clean looking hotel
Stayed 3 nights in Sep 2023

6/10 Okay

massimo

Traveled with partner
Nice position, staff fairly friendly. Parking far from room.
Response from Bluffs Management on Dec 4, 2023
Thank you for the review massimo. We hope you enjoyed your stay with us in Denali.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean place to stay with convenient & very good restaurant. Since it’s on a hill/ bluff, you will have to roll your luggage up or down hills to get to your building. If you are on the second floor, there are no elevators so you will have to carry your luggage up a flight of stairs. Also parking seems limited & you may have to roll your luggage thru a gravel parking lot to get to your building.
Stayed 3 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you Richard. We appreciate the feedback and we're working on upgrading our accessibility at the hotel. Hope you enjoyed your time in Denali!

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Could not control heat in room Could hear neighbors and road noise all night Shuttle to Denali visitor center was nice
Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thanks for the honest review Lisa!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thanks Christopher!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, walking distance to cruise terminal, restaurants and shopping.
Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you Rick!

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room (clean, comfortable, nicely furnished), and we had a nice view of the mountains from our balcony. The staff were very friendly and the restaurant in the hotel was very good. The front desk suggested other restaurants nearby and we enjoyed dinner at the Moose-aka and lunch at Denali Doghouse, both a short walk from the hotel. Free shuttle to Denali National Park is convenient, but only runs once an hour and has a two hour gap in service in the afternoon. But other hotels nearby also have shuttles and during the gap, we caught another hotel’s shuttle from Denali Visitor Center and walked back to Denali Bluffs from that other hotel.
Stayed 3 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you for the great and honest review Fred. Glad you enjoyed your stay with us!

8/10 Good

Peter

Stayed 3 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you for the review Peter!

10/10 Excellent

Sachin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and nice location.
Stayed 1 night in Aug 2023
Response from Bluffs Management on Oct 5, 2023
Thank you for the kind feedback Sachin

10/10 Excellent

carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location. The shuttle was very helpful. The main lodge was a comfortable place to relax. The dining in the mountaineer grill was excellent.
Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you so much for your stay and the great review carol!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Gracias!

8/10 Good

Diannel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Cozy rooms
Stayed 1 night in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you Diannel

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you for the great review mark

10/10 Excellent

James

Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Much appreciated James!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thanks! Whoever you are.....

8/10 Good

Corbett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View, quaint
Stayed 1 night in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you Corbett

6/10 Okay

Barbara

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Denali Bluffs - mixed bag
We were very unhappy about having to drag our luggage uphill for 10 minutes to get to the room. There were not enough parking spots so we had to walk even further on several occasions. They did not clean the room and we ran out of soap and towels and had to trudge up to the front desk to get more. The restaurant food was mediocre and very expensive. The room was clean and spacious. The front desk people were not friendly or helpful.
Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
We appreciate your feedback and apologize for any inconveniences you encountered. We'll work on improving parking and service. Thank you for highlighting the clean, spacious rooms. However, it's unfortunate to hear that your were not made aware of our bell and cart services for transportation.

10/10 Excellent

JEFF, DALLAS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is nice and friendly. Location great - 10 minutes drive to Denali Bus Depot. A much better value than Grand Denali as there are inexpensive food options in pantry and not the noise from tour busses unloading and loading like the Grand Denali.
Stayed 3 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you for the great review JEFF. I'm glad you enjoyed your stay and happy to hear our staff provided great service.

8/10 Good

James

Liked: Property conditions & facilities
Beautiful area and views
Stayed 1 night in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you James!

10/10 Excellent

Alan

Stayed 2 nights in Aug 2023
Response from Bluffs Management on Oct 5, 2023
Thank you Alan!

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The restaurant had a very limited menu, the quality of the food was not good and the staff was surprisingly rude.
Stayed 3 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you for the feedback Jennifer. I apologize that we didn't give you the Denali experience you expected but I do appreciate your honest opinion.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! Would recommend this hotel to anyone
Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you so much Laura! Glad you enjoyed your stay.

4/10 Poor

Sharissa

Traveled with partner
Disliked: Cleanliness, staff & service
Staff unfriendly and inflexible. Check out is at 10am, never heard of that before
Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
We're sorry to hear that this was your experience Sharissa. It's not often that we hear that our staff is unaccomodating but we ensure you that it will be addressed.

8/10 Good

LDonna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thanks LDonna!

10/10 Excellent

Piya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel and the views from the balcony are breathtaking. Lot of shuttle services to nearby park and activities are available. Rooms were clean, lot of nearby restaurants, grocery available. Highly recommend to stay here.
Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you for the wonderful review Piya. We're so glad to hear you enjoyed your stay with us.

6/10 Okay

Lloyd

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms are very basic, on a par with economy motels. The restaurant has a very limited menu. Prices are outrageous, even for a remote tourist area. Staff, on the other hand are very friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you for your stay and the feedback Lloyd!

4/10 Poor

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
For early risers not on a budget
This place is a tourist machine. We arrived late and our front desk clerks were inundated with other requests and did the bare amount of getting us checked-in. No orientation, no small chat (which is fine), no making sure we knew what amenities were available or where to get food. Just here's your key and you are at the building on the entire other end of the property... [good luck]. We asked for a late check-out as the standard check-out is an audacious 10AM. I am sure the reason being it is challenging to clean so many units in hard to reach locations but still. It wasn't a difficult request but they have a policy to not honor such requests. Fine. I only needed late checkout as I had a business meeting at 10am and would have been nice to do the zoom on WiFi (3Mbps btw). So we woke up early to be sure to get done with breakfast and be out of the room before my meeting. We were bags in hand walking toward the door at 9am sharp when some male housekeepers knocked on the door "just checking" to be sure we knew that there was no late check-out. Almost as if for asking for a late check-out I had raised a red flag that meant I needed some extra assistance in leaving on time. The buffet at the Grande lodge was great for the view but was a pretty average buffet with oddly fluffy eggs, sausage patties and belgian waffles. They did have Lox and cream cheese with bagels which was amazing. $29.99 per person.
Stayed 1 night in Aug 2023
Response from Bluffs Management on Oct 5, 2023
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We are working on upgrading the WiFi this year, which can be challenging in remote Alaska. Your comments help us improve our service and we do apologize for the housekeeper knocking on your door as that is not our standard.

10/10 Excellent

Laurence

Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Appreciate the great review Laurence.

8/10 Good

Heather

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thanks Heather!

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thank you for the great review patricia!

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness
Parking was a pain. If you did not get one of the few spots up top then you had a long walk from the lower level. we spent 3 days there and when we checked we were told no house keeping. Really for what we paid i want house keeping daily.
Stayed 3 nights in Aug 2023
Response from Bluffs Management on Oct 5, 2023
Thank you for your stay and the feedback Jeffrey. We're working on improving the parking.

10/10 Excellent

Edward

Stayed 1 night in Sep 2023
Response from Bluffs Management on Oct 5, 2023
Thanks Edward!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay Here Again
Appreciated the cleanliness of the property
Stayed 2 nights in Aug 2023
Response from Bluffs Management on Sep 3, 2023
Thank you so much Mark! Come see us again!

10/10 Excellent

Don Mielke

Stayed 2 nights in Aug 2023
Response from Bluffs Management on Oct 5, 2023
Thank you for the review Don!

2/10 Terrible

Vineet, Scarsdale

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning was broken. Room was full of filthy cigarette smoke. Hotel didn’t care enough as they were sold out. Expedia was not able to help resolve the issue. My biggest mistake was to book the hotel prepaid. Couldn’t even do anything through my credit card company to protect myself as it was late. Denali Wilderness Lodge is your better bet.
Response from Paulette on Sep 3, 2023
I am sorry to hear that your stay with us was terrible. I looked back at our logs and didn't see where the Front Desk was notified or Front Desk Manger of the situation. This is certainly not our standard and our sincere apologies that you had to experience this.

10/10 Excellent

Raghav

Stayed 1 night in Aug 2023
Response from Bluffs Management on Oct 5, 2023
Much appreciated Raghav!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Bluffs Management on Sep 3, 2023
Thank you for the 5 star review Charles!

6/10 Okay

Tesfaye T., champaign

We liked the location. Room was to dark and expensive.
Stayed 2 nights in Aug 2023
Response from Bluffs Management on Sep 3, 2023
Thank you for your stay and the feedback Tesfaye!

10/10 Excellent

Lisa

Stayed 2 nights in Aug 2023
Response from Bluffs Management on Sep 3, 2023
Thank you Lisa!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am huge when it comes to reviews. At this property some of the rooms are updated and other rooms are not. We had a room that was updated and it was very nice end unit. My only complaint is the wind was strong that night and you could hear it in the room. It was very loud at times. Otherwise the bed was great and the room was a good size. I would stay at this property again.
Stayed 1 night in Aug 2023
Response from Bluffs Management on Aug 28, 2023
Thank you for your detailed review! Delighted you enjoyed our updated room and had a great stay. We look forward to welcoming you back!

2/10 Terrible

Suzette, Asheville

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Actually checked out after one day due to the sewer smell right outside our room. In addition, the room was so noisy from the walkway to parking lot and room above us.
Stayed 2 nights in Aug 2023
Response from Bluffs Management on Aug 28, 2023
Thank you for your feedback. We apologize for the inconveniences you faced. We're working to improve these aspects for a better stay.

10/10 Excellent

JOAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside the rooms there was a noticable sewage smell. Did like that the hotel was very close to Denali Park entrance
Stayed 2 nights in Aug 2023
Response from Bluffs Management on Aug 28, 2023
Thank you for your review and bringing this to our attention JOAN!

6/10 Okay

Hajnalka, Sammamish

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from Bluffs Management on Aug 23, 2023
Thanks Hajnalka!

6/10 Okay

farnoosh

Liked: Cleanliness, staff & service
The smell of septic tank was bad in the bathroom and the area where my room was located.
Stayed 3 nights in Aug 2023
Response from Bluffs Management on Aug 23, 2023
Thank you for the feedback farnoosh. It's always important to share this information during your stay as it could be a sign of a larger issue.

10/10 Excellent

Ashleigh, Newport Beach

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel in a great location for exploring Denali National Park. Beautiful views, great staff, and close to the (small) downtown. My only complaint would be the strict 10am checkout, as we had most of the day remaining, but they did hold our bags. I'd definitely recommend staying here.
Stayed 2 nights in Aug 2023
Response from Bluffs Management on Aug 23, 2023
Thank you for the honest and kind review Ashleigh!

6/10 Okay

Timothy

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There aren’t many choices for places to stay at Denali NP. This hotel was dated and poorly appointed but the shuttle was convenient to get to to the park.
Stayed 3 nights in Aug 2023
Response from Bluffs Management on Aug 23, 2023
Thanks for the review and your feedback Timothy!

8/10 Good

Diana

Traveled with group
We would have liked to have the bathroom sink in the bathroom. We appreciated the nice staff and clean room. They were very helpful. We loved the free shuttle. Everything was organized and timely! Lights were not bright enough.
Stayed 2 nights in Aug 2023
Response from Bluffs Management on Aug 23, 2023
Thank you for your review and the feedback Diana. We appreciate you choosing the Bluffs and hope to have you back with brighter lights!

8/10 Good

Pamela

Stayed 2 nights in Aug 2023
Response from Bluffs Management on Oct 5, 2023
Thank you Pamela!

8/10 Good

Shari

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and accommodating. The disappointing part was the restaurant. We were expecting good seafood at a resort of that size. The food was dry and overcooked. Great place to stay but eat somewhere else.
Stayed 2 nights in Aug 2023
Response from Bluffs Management on Aug 23, 2023
Thank you for your stay and the review Shari. Your feedback is appreciated and helps us focus on how we can improve.

10/10 Excellent

Virgil, Jacksonville

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are compact but otherwise very good. The restaurant on the premises has a decent menu and is wonderfully convenient. Shops and other dining options are in easy walking distance.
Stayed 2 nights in Aug 2023
Response from Bluffs Management on Aug 23, 2023
Thanks Virgil!