Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Reviews of Comfort Inn Near UNT

2.5 out of 5
Comfort Inn Near UNT
4050 Mesa Dr, Denton, TX

Reviews

7.4

Good

Rating 10 - Excellent. 225 out of 693 reviews" "
Rating 8 - Good. 220 out of 693 reviews" "
Rating 6 - Okay. 113 out of 693 reviews" "
Rating 4 - Poor. 68 out of 693 reviews" "
Rating 2 - Terrible. 67 out of 693 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Greg

Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 18, 2024
Hi Greg,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

8/10 Good

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keycard to room would not work at inconvenient times Elevator was the slowest I've seen in some time
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 10, 2024
Hi Samuel,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 Okay

Xenia

Traveled with family
Disliked: Staff & service, property conditions & facilities
A bunch of the lights in the room didn't work
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Kristi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was mostly clean and safe.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Hi Kristi,Thank you for your review. We're glad to hear that you found our accommodations clean and safe. Your comfort and well-being are our top priorities, and we appreciate your feedback. If there's anything we can do to further enhance your experience in the future, please let us know. We hope to welcome you back again soon!

6/10 Okay

Karen

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great, and we enjoyed the breakfast. The rooms were not cleaned the best, There was chocolate or blood sots on curtain. Needs a deep clean but we only stayed 2 nights and it was good enough for that. Price was right. Parking is limited also
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Hi Karen,Thank you for your feedback. We are glad you appreciated our friendly staff and enjoyed the breakfast. However, we apologize for any cleanliness issues you encountered in your room, and we will address this with our housekeeping team for improvement. We understand the importance of a thorough cleaning and will ensure a better experience for future guests. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Stephen, Belton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Met our needs. We were there for a dance competition
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 16, 2024
Hi Stephen,Providing convenience and meeting our guests' requirements is always our goal. Should you have any future events or visits in the area, we would be thrilled to welcome you back.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. The room was clean and was able to make a quick reservation for a stay that night.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Hi Lisa,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Steve

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
To many demands for personal information. I will never stay at a comfort inn again.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 21, 2024
Hi Steve,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

rj

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone that works there was very helpful & nice. They are going thru flooring replacement but it never hindered us or disturbed us.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 20, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

4/10 Poor

Corrin

Business traveler
Disliked: Cleanliness
Staff was kind and accommodating, but the room itself was dirty with several stains all over the room.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 5, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 Okay

Mark

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Room had ants by the window, toilet didn’t work the walls and floors were dirty. But front desk desk was nice.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 29, 2024
Hi Mark,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Dan or Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this Comfort Inn. It was clean and the staff was helpful. It's very convenient to I35 and a lot of stores and eating options right on the main strip.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 17, 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 16, 2024
Hi Maria,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and comfortable bed.
Bed was very comfortable. Easy check in and received my confirmation and had no problems like using the Choice App (Which I booked a room days before and didn’t receive confirmation or charge on my CC until the next day after I book another hotel) Thank you Again for easy check in.
Stayed 3 nights in Jan 2024
Response from Sophia CSR on Jan 15, 2024
Hi Billie,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

6/10 Okay

mark

The hair dryer fell off the wall, the bathroom tile is loose.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 11, 2024
Hi Mark,Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 Good

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for the room.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 10, 2024
Dea Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Disappointed guess
Hotel definitely needs to be updated, the side door does not lock and it’s so many homeless people just walking around there making you feel unsafe. I had black ants pop up from somewhere. I will definitely not stay here again
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 7, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Claudia, pflugerville

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was ok, however, the surrounding areas are not that great. There were people grilling in the parking lot.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 29, 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 Okay

Richard, Katy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast is unsanitary, the plastic butter serving cups were all open in the fridge. The attendant was more interested in working his phone than helping operate the pump thermos for coffee. The rooms are ratty, the ventilator in the bathroom doesn’t function. Finally, housekeeping does not make up your room or bring towels unless you ask. When you ask the front desk they say that we should know this. I asked, if there are no signs or notifications, how are we supposed to know this? I wish that I could leave zero stars, because I don’t trust these people. I’m going to make them check my room tomorrow morning when we check out, because I am concerned that they might say that I did something to the room and take my deposit.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 25, 2023
Hi Richard,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick family getaway
Our stay went good, front desk receptionists were very nice. Only complaint I had was their shower curtain is too short & when you shower all the water comes out & makes the bathroom floor flooded. One night our room key didn't open the pool but other than that the pool is really nice & clean, our kids enjoyed it. I recommend this hotel if you’re not wanting to spend tons of money but still stay at a decent place with free breakfast & indoor pool :)
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 25, 2023
Dear Guest,We always welcome our guest's ideas and suggestions and will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services.

6/10 Okay

Carrie

Traveled with family
Liked: Staff & service
The bed was lumpy and the property was nothing special. It was clean enough. Staff was fine. Sketchy people in parking lot.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 25, 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 Good

Lorena

Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 19, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Irma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was just what we needed so early in the morning. The coffee, juice, eggs, sausage and make your own waffles and toast were ready to go & delicious. It made getting to our granddaughter's UNT graduation at 8 a.m. so smooth.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 16, 2023
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Deborah, Henrietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Gustavo, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 10, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Deborah, Henrietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 10, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

ed

Traveled with group
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 10, 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Terry

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room and look like none of it had been cleaned. Also the room smelled of bad body odor. Notice that the top covers of the bedding stuck.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Hi Terry,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Hi Emily,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Deborah, Henrietta

Liked: Cleanliness, amenities
Fabulous
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

Kathy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Tv
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 6, 2023
Hi Kathy,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terrible

Synetta

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible. They have bugs and very unprofessional staff.
Response from Sophia CSR on Nov 28, 2023
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Latasha

Disliked: Property conditions & facilities
This was the dirty hotel ever bugs in two different the kitchen area had trash everywhere
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Poor

Patricia

Stayed 3 nights in Nov 2023
Response from Sophia CSR on Dec 16, 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

billy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room friendly staff
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 24, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to freeway
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,It was our pleasure to provide you with wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

6/10 Okay

Julie

Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Hi Julie,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

jerry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Smart TV or way to watch Amazon Thursday Nihjt Football / YouTube or Netflix. I ask front desk why, Answer was their interest service is not strong enough to support streaming and suggested Zi stream from iPad, laptop or cellphone connected to their wifi. My pro tit and thinking - don’t stay here if you want as art tv , or expecting to share your video content with room tv. Other than modern technology, it’s nice place to stay.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 27, 2023
Hi Jerry,Many thanks for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Melissa, Scottsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are the best.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Louie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The carpet smells stinky feet and moist
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Anitra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty. A bandaid was on the floor and something brown smeared on outside of toilet that I wiped off.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 16, 2023
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

TIFFANY

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked 3 rooms for our sons wedding. In one of the rooms there was blood on the sheets. In another room there was what looked like dog poop in the corner and gummy bears on the floor in a corner. When we approached the front desk about these issues there was no apology, just came and picked up the poop. The reviews before booking seemed fine. But, I would not recommend this hotel at all! The staff was not helpful and the cleanliness was disgusting!
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 11, 2023
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

8/10 Good

Elizabeth

Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Jeanelee

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 9, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Mattie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches in our room, the carpet was ripped up in places, the tile was loose in the bathroom to where you could pick it up, there were stains all over the bedding and wall, there was mold growing in the shower. Outside was not safe either.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 9, 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 Poor

Jean

Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 6, 2023
Hi Jean,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Hi Patrick,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 25, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Tina

Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Hi Tina,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.