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Reviews of Candlewood Suites Denver Northeast - Brighton, an IHG Hotel

2.5 out of 5
Candlewood Suites Denver Northeast - Brighton, an IHG Hotel
2204 S Medical Center Dr, Brighton, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 134 out of 241 reviews" "
Rating 8 - Good. 67 out of 241 reviews" "
Rating 6 - Okay. 21 out of 241 reviews" "
Rating 4 - Poor. 12 out of 241 reviews" "
Rating 2 - Terrible. 7 out of 241 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Armando

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the counter was great. Being remodeled and very nice. Lobby is undergoing renovations so a bit messy but huge nice rooms
Stayed 1 night in Apr 2024
Response from Todd/Owner on Apr 13, 2024
Armando - I am thrilled you enjoyed our newly remodeled rooms! I am also excited to announce our interior remodeling, including the lobby area, will be completed April 17th. Come back and check out the finished product.

6/10 Okay

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bryan was pleasant and helpful Chair in room broken Smoky smell in room especially bathroom Outside access door not accessible with keycard Renovation obviously happening, so some issues like front lobby etc understandable. Work started in room right above is at 8:00 am quite loud Felt it was very overpriced for the current condition.
Stayed 1 night in Mar 2024
Response from Todd/Owner on Mar 9, 2024
Albert, as you mentioned, our property is wrapping up the renovation of our hotel. All guestrooms will be completed in the next few weeks. We have received a number of very positive comments regarding the completed guestrooms and look forward to you experiencing the updates as part of your next stay with us.

8/10 Good

Bryan

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

rochelle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A little disappointed no breakfast available other than then it was great
Stayed 1 night in Nov 2023

8/10 Good

Elizeth

Stayed 1 night in Nov 2023

8/10 Good

Terre

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lori

Stayed 1 night in Sep 2023

8/10 Good

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed should be replaced.
Stayed 3 nights in Aug 2023
Response from Todd/Owner on Aug 14, 2023
Paul, thank you for providing a review. We value your input and will review the condition of the bed in the room in which you occupied. Safe travels.

10/10 Excellent

John E Lynch

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had an extremely nice kitchenette.
Stayed 2 nights in Aug 2023
Response from Todd/Owner on Aug 8, 2023
All of our guestrooms include full kitchenettes, John. I am thrilled you enjoyed the added amenity. We look forward to your timely return.

10/10 Excellent

Teri

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a new development area that was very nice and safe. Many stores and restaurants were within walking distance. It was pet friendly too!
Stayed 1 night in Jul 2023
Response from Todd/Owner on Aug 8, 2023
Teri, thank you for the thorough review of our hotel and including the wonderful amenities nearby. Safe travels.

8/10 Good

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Todd/Owner on Aug 8, 2023
Betty, we appreciate the review you provided and look forward to turning your next stay into a perfect 10!

10/10 Excellent

Shiuvaun

Stayed 1 night in Jul 2023
Response from Todd/Owner on Jul 31, 2023
We love receiving top notch reviews such as yours, Shiuvaun. Thank you for selecting our hotel and providing a review.

10/10 Excellent

Vivian B

Liked: Cleanliness, staff & service, property conditions & facilities
Didnt have a swimming pool.
Stayed 1 night in Jul 2023
Response from Todd/Owner on Jul 24, 2023
Vivian B, we are grateful for the 5 Star review you provided following your recent stay with us. We look forward to your timely return.

10/10 Excellent

Joel, FIshers

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for easy access to the airport the next morning. The hotel appeared new and was very clean and decorative. Great value for the money. Would recommend it to anyone, especially if proximity to the airport was a desired feature.
Stayed 1 night in Jul 2023
Response from Todd/Owner on Jul 16, 2023
Thank you for the recommendation of our hotel, Joel. Our proximity to the airport is one of the many benefits enjoyed by our guests. Thank you for staying with us.

10/10 Excellent

William

Stayed 1 night in Jul 2023
Response from Todd/Owner on Jul 12, 2023
William, thank you for the outstanding review! I trust your stay experience with us will have you selecting our hotel again on your next visit to the Brighton area. Safe travels.

2/10 Terrible

Gretchen

Stayed 1 night in Jun 2023
Response from Todd/Owner on Jun 26, 2023
Gretchen, I would appreciate speaking with you to gain additional information regarding your recent stay. I may be reached through the hotel. I look forward to speaking with you soon.

2/10 Terrible

Ron

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Jun 2023
Response from Todd/Owner on Jun 23, 2023
Ron,I recognize your disappointment in your recent stay with us. It is clear we did not meet our expectations and more importantly, your expectations. I'd appreciate talking with you further regarding your stay. Please contact me through the hotel. I look forward to hearing from you.

10/10 Excellent

Debi

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, everything was clean, and well maintained. Will choose to stay here again
Stayed 1 night in Jun 2023
Response from Todd/Owner on Jun 23, 2023
Debi, our team works diligently to provide a clean comfortable stay for all of our guests. We're thrilled your experience with us will have you selecting us on future stays in the area.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
It was amazing, the room was great and we had no complaints. Will be coming back again!
Stayed 4 nights in Jun 2023
Response from Todd/Owner on Jun 23, 2023
Fantastic! We look forward to your return, Justin.

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, relatively convenient to Denver Airport, solid budget friendly choice with clean, comfortable room.
Stayed 1 night in Jun 2023
Response from Todd/Owner on Jun 23, 2023
Bradford - I appreciate you taking a few minutes to provide a review of our hotel. Our team is always grateful for such positive comments. Safe travels.

8/10 Good

Ava

Stayed 4 nights in Jun 2023
Response from Todd/Owner on Jun 23, 2023
Thank you for staying with us, Ava. We look forward to your timely return.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Todd/Owner on Jun 23, 2023
Mark, thank you for selecting our hotel as a part of your travels. Enjoy your summer.

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep up the great work...
The room was amazing, very comfortable, peacefull and was not a lot of loud noises and the customer service was excellent...
Stayed 1 night in May 2023
Response from Todd/Owner on Jun 23, 2023
Jesse,Thank you for the outstanding review!

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
na
Stayed 1 night in Apr 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it all..clean, quiet, friendly staff members
Stayed 2 nights in Apr 2023

10/10 Excellent

Dianna

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fact this was a facility that was pet friendly and also had kitchenettes so we didn't need to go out to eat all the time.
Stayed 4 nights in Oct 2022

10/10 Excellent

Jerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Like the rooms have stove and microwave. Didn’t like that they only gave coffee and a banana for breakfast. Not much of a selection
Stayed 2 nights in Oct 2022

4/10 Poor

Sandy jiun yun

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The major problem with my stay was the billing issue. When I discovered they double charged my credit card, the staff who answered my call wasn’t knowledgeable enough to provide help since she was trying to redirect me to call the Expedia for a solution. Additionally, the hotel was not only charged twice on my credit cards, they charged with a total of $20 dollars higher than the amount that I initially booked with. Lastly, my call was transferred to a ‘manager Steve’ who was unavailable at that time and I left a voicemail with a callback number. He never bothered to conduct any courtesy call to acknowledge my Request. At the end, I had to constantly review my credit card account to make sure the refund request completely. With my experience, I don’t feel comfortable to stay with them in the future.
Stayed 2 nights in Sep 2022

2/10 Terrible

Joseph

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Every candle wood suite I stood at has always met expectations But this one was over priced an had a nasty room with ants inside Me n my daughter woke up to them crawling on us
Stayed 1 night in Aug 2022

10/10 Excellent

Deb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close affordable and convenient location. Easy compute to DIA
Stayed 1 night in Jul 2022

10/10 Excellent

Victor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Ehren M

Stayed 4 nights in Jul 2022

8/10 Good

Eric

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. No issues. Room smelled musty but was clean.
Stayed 1 night in Jul 2022

10/10 Excellent

Scott

Stayed 6 nights in Jul 2022

6/10 Okay

Toni

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Convenient Location; Easy to book; Safe, Comfortable Beds. Room Cleanliness could be improved; Hair on bathroom floor; wrinkly sheets that made me worried about wether they were clean or not
Stayed 1 night in Jul 2022

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Towels and sheets dirty. Doritos all over the carpet: the tv didn’t work and we’re too small anyway. Bathroom very unkept.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Jun 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

kimo

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised at how great and comfortable our room was. We also really appreciated the excellent and friendly staff. Highly recommended hotel and we will definitely stay there again when in Denver!
Stayed 2 nights in Jun 2022

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean room.
Stayed 1 night in May 2022

8/10 Good

Christy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty much what you’d expect of a Candlewood. Not as nice as some of the ones I’ve stayed at but nothing bad to say about it either
Stayed 1 night in May 2022

4/10 Poor

Stella

Traveled with family
It was very noisy at night when we were trying to sleep. Check in was terrible. Their system kept denying my cards which were both good cards. I was about to call the bank when one of the cards was finally accepted.
Stayed 4 nights in May 2022

4/10 Poor

Cynthia

Traveled with family
Liked: Amenities
Disliked: Staff & service
I did not get the room I wanted but I think that was on the booking company. However, my room had a recliner but it was broken and dangerous to use but the management made no attempt to fix or get me a better one!!! I took a picture of said recliner if you want to see it😵‍💫
Stayed 4 nights in May 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worked for us
First room assigned smelled of smoke - reservation staff changed immediately & the beds were extremely comfortable
Stayed 1 night in May 2022

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet
Stayed 1 night in May 2022

4/10 Poor

Stephen

Disliked: Staff & service, amenities, property conditions & facilities
Noisy as hell. Unfriendly staff at check in and check out. Lady at check out was masked and seemed afraid to be there. No breakfast or even COFFEE unless for purchase. Won't be back.
Stayed 1 night in Apr 2022

10/10 Excellent

David

Stayed 3 nights in Apr 2022

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2022

8/10 Good

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022