Ratings based on 392 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Full disclosure would have been nice

Posted Apr 11, 2015
Pros: Big rooms, 2 double beds, sitting area, fridge and microwave.
Cons: Under normal conditions, it would have been great.
Location: Downtown Belmar is great. Definitely wander away from the hotel location (though it's great ... right off the highway).
The hotel itself was great .. great location, nice staff, good choices for breakfast, etc. Unfortunately, the hotel experienced a small fire (in the pool heater) the day we arrived. AFTER I had checked in, the front desk clerk told me about the fire and that as a result, the internet was "choppy" and the pool would be closed until the next day, I explained that we were really looking forward to the pool (indoor pool/hot tub was one of the main reasons for choosing this hotel). I was told that it would be open by the following night. As we brought our bags in, it was, "oh, by the way, the elevators don't work because of the fire." No problem ... we carried our bags upstairs. We went out for the afternoon, and returned looking forward to showering before going out for dinner. No hot water. I called the front desk and was told that there wouldn't be hot water until THE NEXT AFTERNOON because of the fire. Ultimately, we had to go shower less that day and starting off the next, had spotty internet access, and the pool ultimately was not available for the duration of our trip. I know that the hotel could not have predicted the inconveniences of the fire, but it would have been nice to have had full disclosure BEFORE checking in. Perhaps the most disappointing part is not once were we offered "compensation" for the inconvenience (maybe tried to make arrangements with another nearby hotel for pool/showering, etc.).
1 out of 5
by A verified travelerfrom delta

Posted Apr 10, 2015
Sheets where dirty stains everywhere, they had no hot water for a day and a half and the pool motor caught on fire so pool was closed and so was the fitness! Terribpe experience on this hotel!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cody, Wyoming

Three very pleasant days!!!

Posted Mar 31, 2015
We checked in Friday evening and stayed until Monday morning. After we had driven 550 miles , it was a very pleasant surprise to have such a lovely room with so many extras. Breakfast was served every morning and had a very large variety of items to choose from. All in all it was a very nice stay..
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
The hot tub was full of foam kinda disappointed but otherwise clean comfortable room great breakfast ..
4 out of 5
Recommended
for Everyone
by A verified travelerfrom St Louis

Great place to stay

Posted Mar 27, 2015
Pros: everything - room was huge and had been renovated sometime recently. Excellent price. The breakfast was great too!
Cons: Nothing
Location: Perfect location to hit tourist spots in the mountains going South and West. Old Chicago Pizza place was awesome and 100 feet away..
excellent stay - 3 days - room was very nice - clean and super for the discounted price. Pool was being renovated and our room was across the hall so we were concerned about that but it was no problem. Shower head needed replaced and they did so right away! room appears like new. I usually only do Hamptons or Marriots and this was as good if not better than some..
3 out of 5
by A verified travelerfrom Colorado

Would have been nice to know

Posted Mar 26, 2015
Pros: The room was very nice. It was clean and well cared for, and everything worked. We even got to find out that the smoke alarms work!
Cons: Keep the website updated with announcements regarding renovations and other work being done!
Location: The location was ok. It was only a 20-30 minute drive to our events.
When we arrived at our hotel, we were informed that the hotel pool/hot tub was closed due to renovations. I specifically looked online for a hotel that had an indoor pool. They said that if we would have called to make a reservation, they would have told us then. Well, this is a national hotel chain. Why, in 2015 when most people book online rather than via phone, aren't they able to update their website to reflect this information? When we had a break in our itinerary, we went back to the hotel to relax only to find that the wi fi and cable TV were out. They had people working on that. In the midst of that, all of the smoke detectors in the place started wailing. Apparently the cable company tripped a wire. Not OK. We quickly found somewhere else to go relax during our downtime.
2 out of 5
by A verified traveler

Denver Trip

Posted Mar 23, 2015
Booked this Hotel mainly due to location and having a pool for kids. Arrived and was informed pool was closed and had been for 3 weeks, was told due to booking thru expedia they could make no adjustments to rate although the Hotel had informed Expedia several times about pool. requested main floor room, was told expedia booked a second floor room. Laundry facilities on site did not work-neither washer or dryer, front desk said had been that way for last 6 months. Room above us bounced basketball until 3 am despite calls to front desk. Extremely warm day when we arrived, AC unit in room never did cool room to comfortable temp, ended up opening window to make it bearable for sleep. Breakfast was standard complementary continental breakfast but attendendant was surly both mornings. Shower had very little water pressure.
3 out of 5
by A verified travelerfrom Colorado

Comfortable hotel. Poor front desk staff.

Posted Mar 23, 2015
Pros: The room was comfortable, the breakfast was good.
Cons: There was only one television and it was in the bedroom, so you can not get up and watch tv while others sleep.
Location: A couple restaurants within walking distance. Many food choices within close driving distance. Shopping, movies, bowling within 10 mi.
We selected this hotel for the pool and hot tub and were not informed that they were under maintenance. We found out for ourselves after we had checked in and walked around the corner to take a look. I then mentioned it to the staff that we had booked our stay for the pool. The gal was rude and unhelpful. When I asked if there were other hotels in the area that had a pool, she said she could look that up for me but she didn't have time. We then asked the next front desk clerk on duty if he knew of any other hotels in the area with a pool to which he responded, yes about an hour to an hour and a half away. No other assistance was offered. We ended up staying because of the location. Our room was clean. Breakfast was good. Housekeeping was friendly. Overall a decent hotel, but was very disappointed with the front desk staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom El Paso,TX

Affordable comfort

Posted Mar 16, 2015
Pros: The cleanliness and the friendliness of the staff and the affordability.
Cons: Water pressure in the tub/shower head should be lowered to decrease water waste.
Location: Close to two major roads, West Jefferson and Highway 6 that provide access to other freeways and highways. We visited family.
The only negative detail was that the packet that includes the coffee stir stick, cream, etc. was not replaced along while the coffee was.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Excellent

Posted Feb 26, 2015
Everything was excellent! Clean staff was nice. Room was quiet.