Ratings based on 883 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok Hotel But...

Posted Sep 23, 2014
Pros: Friendly/helpful staff; good location; reasonable price.
Cons: See review above.
Overall not bad. Staff friendly & helpful. Hot breakfast was Ok but as others have mentioned the seating area was a little cramped. Not something that was a show stopper however. The biggest disappointment was while the hotel advertises it is smoke free it seems that this may not have been the case in the past. There seemed to be a faint but distinct odor of "old" smoke in the hallway our room was located on and to a lesser degree in our room. Just something to consider.
Comment from Hotel Management
Sep 27, 2014 by Management, Hotel Management
Hi Bruce, thank you for your feedback. The Comfort Suites in Highlands Ranch is 100% non smoking. The hotel was converted to a non smoking property approximately 8 years ago and all of the rooms that were smoking have been remodeled and painted. We apologize we didn't meet your expectations and hope you consider staying with us again in the future. Thank you for your feedback and wishing you safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2014
Pleasant experience. No negative thing to say about it. Ann, who was at the reception, was amazing. Moved her car to free me a parking space.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great hotel

Posted Sep 15, 2014
Pros: Wonderful breakfast
Location: Park Meadows Mall
Very clean, nicely furnished almost like a 5 star.
Comment from Hotel Management
Sep 19, 2014 by Management, Hotel Management
Hi Gary, thank you so much for sharing your feedback. We hope to see you again and wish you safe travels.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Seattle, WA

Nice hotel. Farther away than I had hoped.

Posted Sep 9, 2014
I wanted a hotel near my family's home in Highland Ranch. Guess I didn't know it was such a big area. Another hotel would have been closer. The remote in my room didn't work for the TV but managed to change channels from the screen. It was nice to have a little more room with the "suite."
4 out of 5
Recommended
for Everyone
by A verified traveler from az

Very nice.

Posted Sep 6, 2014
Staff was kind, room was clean, easy access to highway. Definitely would go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Aug 25, 2014
Pros: Big room, clean and good beds
Cons: Nothing
Location: Good
Nice clean updated hotel. Big rooms! Nice stay. Good staff close to Starbucks
Comment from Hotel Management
Aug 31, 2014 by Management, Hotel Management
Hello and thank you for your positive feedback. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel exact location we were looking for

Posted Aug 23, 2014
Pros: location
Cons: handicap rooms should have hi, 171/2 in toilets w/ handle bars on the wall
Location: close to amenities ie; shopping
very good close to dining and shopping hiways and other places
Comment from Hotel Management
Aug 31, 2014 by Management, Hotel Management
Hi Josie, thank you for taking the time to complete the on line survey. We truly appreciate it and wish you safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2014
Nice but not great. The staff is good but not great. The location would be the only reason why I would not want to stay there again. But, that cannot be corrected. It is too far away from my points of interest but if location is not important than this property is certainty satisfactory.
Comment from Hotel Management
Aug 31, 2014 by Management, Hotel Management
Hello and thank you for your feedback. We appreciate you taking the time and wish you safe travels.
3 out of 5
Recommended
for Families
by A verified traveler

Good location

Posted Aug 19, 2014
Pros: Again, good location, our room itself was OK.
Cons: Again, the breakfast buffet/room really should be looked into. It was claustrophobic and crazy, to say the least.
Location: Right off the interstate, in the middle of everything (shopping, activities, etc.)
Upon arrival at the Comfort Suites, it was pouring rain. There was a car parked at the front door, under cover and we parked behind it, not under cover. I ran into the building, and asked if the person whose car was parked there could move so we could take our luggage out after checking in. The person behind the desk said the car was a customers, and that it could not be moved at that time. After completing the check in procedure, I went back out to our car, we backed up, turned around, and backed in so we could lift our trunk and get the luggage out, at least somewhat out of the rain. Didn't start our stay in a good manner. Other complaint is the breakfast room. It is WAY too small and the set-up is crazy.
Comment from Hotel Management
Aug 31, 2014 by Management, Hotel Management
Hello and thank you for your feedback. We apologize for any inconvenience and hope you consider staying with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good rooms but...

Posted Aug 16, 2014
Stay was good and in great location for where we needed be in city. Only problem was bathroom was so awkward you had to scooch or sit on toilet to get door closed. Continental breakfast was great also.
Comment from Hotel Management
Aug 18, 2014 by Management, Hotel Management
Hello and thank you for your feedback. We appreciate you taking the time to share your experience and wish you safe travels.