BBQ/picnic area

Reviews of Courtyard by Marriott Denver Southwest-Lakewood

3 out of 5
Courtyard by Marriott Denver Southwest-Lakewood
7180 West Hampden Avenue, Lakewood, CO

Reviews

8.0

Very Good

Rating 10 - Excellent. 299 out of 769 reviews" "
Rating 8 - Good. 250 out of 769 reviews" "
Rating 6 - Okay. 108 out of 769 reviews" "
Rating 4 - Poor. 69 out of 769 reviews" "
Rating 2 - Terrible. 43 out of 769 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Calvin Black

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

HelenZadio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relaxing and peaceful i enjoyed it
Stayed 2 nights in Mar 2024
Response from Cory Fay - General Manager on Mar 11, 2024
Hi HelenZadio,Thank you for choosing us for a relaxing visit recently. We understand the importance of a peaceful room while traveling and I'm glad you experienced that with us. We hope to see you again soon!

10/10 Excellent

Allie

Liked: Amenities, property conditions & facilities
It was clean quiet and id stay there again
Stayed 1 night in Mar 2024
Response from Cory Fay - General Manager on Mar 11, 2024
Hi Allie,It's great to hear that your recent stay with us was a clean and comfortable one. We look forward to hosting you again soon!

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small and paths between furniture was tight. Uncomfortable couch and chair. Nice shower.
Stayed 1 night in Mar 2024
Response from Cory Fay - General Manager on Mar 11, 2024
Hi Wendy,Thank you for choosing us for your recent trip to the Denver area. While I'm glad to see you enjoyed your stay overall, I'm sorry to see that the layout of our guestrooms did not fit your needs during your stay. We do have some upgraded guestrooms available for additional cost which may suit you better for your next trip. Thank you again, we hope to see you again soon!

8/10 Good

Monica

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay while visiting family.
Stayed 2 nights in Feb 2024
Response from Cory Fay - General Manager on Mar 3, 2024
Hi Monica,Thanks for staying with us for your recent visit. I'm happy to hear that you were comfortable during your stay with us. We hope to see you the next time you are in town!

10/10 Excellent

Jill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was very quiet, which I appreciate and th3 staff were friendly and professional
Stayed 1 night in Feb 2024
Response from Cory Fay - General Manager on Feb 29, 2024
Hi Jill,Thanks for staying with us recently. It's great to see that the service from our team was a highlight of your visit, and that you got some peace and quiet to relax. We hope to see you again the next time your travels bring you to the area!

6/10 Okay

Arlin

Stayed 1 night in Feb 2024

10/10 Excellent

Alissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two gentlemen that checked us in were outstanding! They were respectful and helpful!
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael, Gresham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motels very nice room was excellent swimming pool and hot dogs open bar and lobby in great customer service
Stayed 2 nights in Feb 2024
Response from Cory Fay - General Manager on Feb 19, 2024
Hi Michael,Thanks for choosing us for your recent visit to the Denver area. I'm happy to hear that you were able to enjoy the pool and visit our Bistro during your visit. We hope to see you again the next time you are in the area!

10/10 Excellent

Rebecca Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ummm the staff is absolutely amazing. From the gentleman who takes out the trash to the cleaning lady to the front desk. Everyone was nice and chatty. It was so sweet. You def need a car while visiting here because not much is super easy walkable. The pool was my favorite. I would go early in the morning with no one in there and listen to music while swimming some laps and then relaxing in the jacuzzi. Only thing that threw me off is I woke up and went to get a mimosa since it was a birthday trip and the lady looked almost confused on why I would ask that. She explained the bar doesn’t open till like 4 or 5. I can buy a beer from the front desk though. Seemed like extra steps not needed but hey here for a drink. Went to get the drink and couldn’t pay cash and the tap pay wasn’t working. They were nice enough to charge it to the room though. Would def come back
Stayed 3 nights in Jan 2024
Response from Cory Fay - General Manager on Jan 25, 2024
Hi Rebecca,Happy Belated Birthday!It's so great to hear that our team had such a positive impact on your stay with us. Our goal is to provide a friendly and welcoming environment, and I'm glad we were able to do so. I'm glad you were able to take advantage of all of our amenities including the Bistro and pool and hot tub! Thank you again for sharing your experience, we hope to see you again soon!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Ashley

Stayed 1 night in Dec 2023
Response from Cory Fay - General Manager on Jan 17, 2024
Hi Ashley,I am sorry to see that your visit with us fell short of your, and our expectations. If there is anything we can do to improve for future stays, please feel free to contact us directly. Thank you for your feedback.

10/10 Excellent

Reggie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to thank Marriott for the welcoming stay me and my family enjoyed staying at the Marriott and we're able to have a wonderful Christmas and thank you for the lovely breakfast! I would recommend anyone to stay at the Marriott
Stayed 2 nights in Dec 2023
Response from Cory Fay - General Manager on Dec 27, 2023
Hi Reggie,Thank you to you and your family for celebrating the holiday with us. I'm happy to hear that you enjoyed your visit, and your breakfast from the Bistro! We hope to see you and you family again soon, and appreciate the recommendation!

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under construction.
Stayed 1 night in Dec 2023
Response from Cory Fay - General Manager on Dec 22, 2023
Hi Ryan,Thanks for staying with us recently. I'm glad to hear that overall your stay with us was a good one. We understand that construction can be inconvenient and appreciate your understanding while we complete some exciting upgrades! We should be done soon and hope to host you again when our new look is complete. Thanks again!

10/10 Excellent

Derek

Stayed 1 night in Dec 2023

10/10 Excellent

Zachary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Service
The facility had a heated pool and an outstanding customer service. The rooms were had everything I needed, including a fridge and microwave.
Stayed 2 nights in Dec 2023
Response from Cory Fay - General Manager on Dec 11, 2023
Hi Zachary,Thanks for choosing us for your trip to Lakewood. I'm happy to hear that the service from our team was a highlight of your visit with us. We hope to see you again soon for another great stay!

6/10 Okay

Rebecca, Pumpkin Center

Business traveler
Disliked: Cleanliness, property conditions & facilities
The Lady that checked me in was so kind and offered great service every time I saw her, the rest of the staff, not so much. They are renovating and was little loud during day. The Little bar attached to the Starbucks attached to the food was ok and the hours were not accommodating or open as posted at all. The water in my sink would not get warm , my toilet would not flush and the fridge did not work. They did offer to go in room to try and see what was wrong with everything but, I was going to be gone and didn't feel comfortable with that due to so many issues and there would have been lots of in and out and I had personal items in my room. It was clean inside and room was nice and the nice lady who checked me in was very sweet. She would be the reason I went back..
Stayed 4 nights in Nov 2023
Response from Cory Fay - General Manager on Dec 7, 2023
Hello Rebecca,Thank you for taking the time to share your recent experience with us. I am happy to hear that Cassie from our front desk team was a highlight of your visit. We should be wrapping up the work we are doing on our front entrance soon and I hope you will come back and see us again once it is complete. Thank you for your feedback regarding some of the items in your room that were not functioning correctly. We will be sure to have these addressed with our maintenance team to ensure that these issues do not continue. I am certain that our team is capable of delivering a much more pleasant experience, and I hope you will give us another opportunity to do so. Thank you again for your feedback.

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Cathy

Nope
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Karyn

Disliked: Cleanliness
Stayed 4 nights in Nov 2023

8/10 Good

Catherine

Liked: Amenities, property conditions & facilities
The woman working the front desk was very nice! I came for a state board exam. She made sure to place me in a room that was in a quieter area. There was some construction going on so it made the parking somewhat confusing. The overall stay was great.
Stayed 1 night in Dec 2023
Response from Cory Fay - General Manager on Dec 5, 2023
Hi Catherine,Thanks for choosing us for your recent trip to Lakewood. I'm happy to hear that our team worked to make you as comfortable as possible while you prepared for your exam. We hope it went well! We will be finished with our construction soon and look forward to sharing our updated look with you on your next visit. Thanks again!

10/10 Excellent

Danielle

Stayed 2 nights in Sep 2023

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They got us room early
Stayed 1 night in Nov 2023
Response from Cory Fay - General Manager on Nov 30, 2023
Hi Carl,I'm glad we were able to get you in early for your stay with us and that you had a great visit! We hope to see you again soon!

10/10 Excellent

Jeannie

Stayed 1 night in Nov 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I both enjoy staying at this hotel. We always stay there when there is a Denver Broncos game. It is located very close to some of our favorite shopping places
Stayed 1 night in Nov 2023
Response from Cory Fay - General Manager on Nov 22, 2023
Hi James,Thanks for choosing us whenever you come to the area to see the Broncos win! I'm glad to hear our location works out well for you. We look forward to seeing you for the next home game. Thanks again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special sleepover
Special night with a pool and hot tub and two excited little boys
Stayed 1 night in Nov 2023
Response from Cory Fay - General Manager on Nov 22, 2023
Dear Traveler,Thanks for choosing us for your night away recently. I'm happy to hear that your family enjoyed the use of our indoor pool and hot tub during your stay! We hope you come back and see us again soon!

10/10 Excellent

Dray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Nov 2023
Response from Cory Fay - General Manager on Nov 20, 2023
Hi Day,It's great to see that you found your room to be cleaned to your expectations during your recent visit with us. We hope you come back and see us again soon!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was so nice and the room was clean and luxurious feeling
Stayed 1 night in Nov 2023
Response from Cory Fay - General Manager on Nov 20, 2023
Hi John,Thanks for coming to see us recently. I'm glad to see that the service from our team was a highlight of your stay. Our rooms were recently renovated, which gives them that luxurious feeling you experienced. We hope you come back and see us again soon!

10/10 Excellent

Jewel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Loved the stay! They did have construction going on, but other than that, the hotel was nice! Room was super clean. The staff was friendly. I would recommend this hotel.
Stayed 3 nights in Nov 2023
Response from Cory Fay - General Manager on Nov 20, 2023
Hi Jewel,Thanks for visiting us for a great stay recently! I'm glad to hear that our team took great care of you and that you found the room to be spotless. Thanks for the recommendation, we hope to see you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Marc

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

CHAN CHI WING, HONG KONG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to shower and sleep
Stayed 1 night in Nov 2023
Response from Cory Fay - General Manager on Nov 16, 2023
Dear Traveler,Thank you for staying with us recently. I'm happy to hear that our hotel fit your needs during your stay. We hope to see you again soon!

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
They are remodeling the front door area, but had signs to reroute you for check in. Desk personnel was very accommodating. Room was missing an alarm clock, but one was quickly delivered upon our request. Room was very comfortable, large, very clean, great comfy bed. Hot tub was very much appreciated. Breakfast in the bistro was tasty.
Stayed 1 night in Nov 2023
Response from Cory Fay - General Manager on Nov 14, 2023
Hi Deb,Thanks for choosing us for your recent trip to Lakewood. I'm happy to hear that our team was very helpful and that you were able to enjoy breakfast in the Bistro during your visit. Thanks for bearing with us through our front entrance upgrades, we hope you come back to see the finished product soon!

2/10 Terrible

Glorie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was accused of something i wasnt doing
Stayed 1 night in Nov 2023
Response from Cory Fay - General Manager on Nov 9, 2023
Hi Glorie,Thank you for sharing your recent experience. Unfortunately, when guests violate hotel policy we are no longer able to offer accommodations. Thank you for choosing our hotel.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Brittany

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Justin

Traveled with group
Great room, comfortable bed, good pillows, the hot tub was awesome!
Stayed 1 night in Oct 2023
Response from Cory Fay - General Manager on Oct 16, 2023
Hi Justin,Thanks for staying with us recently. I'm glad to hear our comfortable beds and our hot tub helped you relax during your stay! We hope to see you again soon for another great visit!

6/10 Okay

Kenji

Stayed 2 nights in Oct 2023

4/10 Poor

Deannea

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Terrible housekeeping
I unfortunately did not like the stay due to how you had to have an extra package on the rooms for complimentary breakfast. Then the houskeeping was terrible, absolutely would have chosen a different hotel but i had reserved for a 3 night stay. The hotel itself was nice and clean, and the customer service at the front dest was terrific and so nice.
Stayed 3 nights in Oct 2023
Response from Cory Fay - General Manager on Oct 9, 2023
Hello Deannea,Thank you for taking the time to share your recent experience with us. I'm happy to hear that the service you received from our guest service agents during your visit was a positive part of your experience. Thank you for the feedback regarding breakfast. As a brand, Courtyard hotels do not provide complimentary breakfast, but we do have cooked to order items for purchase from our Bistro. I am sorry to hear that you had some challenges with housekeeping service during your visit. I will be sure to share your feedback with the team so that we can improve in this area. Thank you again for your feedback. I hope you will come see us again so we can provide a much more pleasant overall experience.

10/10 Excellent

John

Stayed 1 night in Oct 2023

10/10 Excellent

kim

Stayed 1 night in Sep 2023

6/10 Okay

Kim

Stayed 1 night in Sep 2023

10/10 Excellent

Clarissa

Stayed 1 night in Sep 2023

8/10 Good

Sheri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super friendly and helpful
Stayed 1 night in Sep 2023
Response from Cory Fay - General Manager on Sep 19, 2023
Hi Sheri,Thanks for choosing us for your recent trip to the Denver area. I'm happy to see that the service from our team was the highlight of your visit. We hope you will come back and see us again soon!

10/10 Excellent

Anup

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable hotel
Stayed 1 night in Sep 2023
Response from Cory Fay - General Manager on Sep 18, 2023
Hi Anup,It's great to see everything went well with your recent stay. We hope to see you again for another comfortable visit!

8/10 Good

Paola

Traveled with family
Disliked: Property conditions & facilities
Our tv kept shutting off every hour while watching it not sure why. The pool at least for us was super cold. We couldn’t even get in all the way.
Stayed 1 night in Sep 2023
Response from Cory Fay - General Manager on Sep 18, 2023
Hello Paola,Thank you for sharing your recent visit with us. While I'm glad to see your stay went well overall, I am sorry for the issues you experienced with your TV and the temperature of the pool. We will have our maintenance team review these issues to ensure that they are resolved. I hope you will give us the opportunity to provide you with a perfect say the next time you are in the area.