Ratings based on 565 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
68% of guests recommend
2.8 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
by A verified traveler

Geht gar nicht

Posted May 21, 2015
Schmutzige Bettwäsche und Handtücher, geht auch nicht für eine kurze Nacht.
1 out of 5
by A verified traveler

Stay Somewhere Else!

Posted May 21, 2015
Pros: Nearness to airport.
Cons: Cleanliness, fix things that are broke, provide towels and wash cloths.
The blinds in the room were broken and I had to rig it so I could have privacy. I had no towels or wash cloths. I called about these but they were never brought to the room. The place looked run down and there was trash in the stairwells. I would not recommend this hotel to anyone.
1 out of 5
by A verified traveler

Bad experience

Posted May 19, 2015
I made a reservation for a non smoking room through Expedia and when I got there I was told there were no rooms available but I could have a smoking room from an other person that hasn't checked in yet. I don't know what kind of a business they run there but the whole thing did not seem write, luckily I got a full refund when I called the staff at Expedia. I would not recommend staying at Crossland Denver airport. Pay a couple of bucks more and save yourself a good night sleep.
1 out of 5
by A verified traveler

RUN!!

Posted May 19, 2015
Overall condition of these rooms were atrocious. Cigarette burns in the comforter and pillows and pillow cases were a dingy yellow when should've appeared to be white. Mattress felt like a box spring on top of a box spring. And after booking room on Expedia for guaranteed price, hotel asked for a $100 cash deposit (debit card) for 3rd party booking. Absolutely the worst hotel I've ever experienced.
1 out of 5
by A verified travelerfrom Breckenridge, CO

Hotel of horrors!

Posted May 15, 2015
Pros: Nothing!
Cons: Everything!
Location: Close to the airport, but no shuttle!
Arrived late at the airport, got to the hotel just after midnight. The guy at the front desk seemed a little confused, when the room he was going to send me to had a note in the computer saying: under construction, but he thought it would be OK still? Got to the room, which had no bed, just a plastic wrapped mattress up against the wall, and a bunch of boxes stashed all over. Went back to get a different room, he didn't really have one, but he went to look at one he thought might be clean, told me I could have it, but the TV doesn't work, so he would understand if I chose not to take it. He didn't have anything else though, so what choice did I have? I already paid for the room, and it was 12:30 am, didn't want to have to start driving around looking for something else! I got to the room, it was disgusting! Hair all over the bathroom floor, and the sheets. Also, a shoe print on the pillow case? Dirty looking sheets and towels, leftover food container in the fridge, and trash in the trash can! I couldn't fall asleep, even though I was really tired, felt like stuff was crawling on me in bed! I would not even give this one star, but it is the lowest option!
Comment from Hotel Management
May 20, 2015 by Manager, Hotel Management
Thank you for providing us with details about your stay. I am sorry that you had an unpleasant experience with us. To uphold our company’s high standards, I will be reviewing our check-in process with our staff as well as making sure rooms are carefully inspected before guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Very quiet and close to lots of places to eat! Yum

Posted May 10, 2015
Awesome experience, great kitchen, personable and friendly staff.
Comment from Hotel Management
May 18, 2015 by Manager, Hotel Management
Thank you for providing us with details about your stay. We appreciate your kind words regarding our friendly staff and convenient location. I’m glad you enjoyed our fully equipped kitchens and had a great stay overall. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
1 out of 5
by A verified travelerfrom Colorado

Dirty lobby and bags of trash in the hallways.

Posted May 6, 2015
Didn't sleep well...no pillowcase on the single pillow. Sheets were stained but I think they had been freshly washed.
Comment from Hotel Management
May 12, 2015 by Manager, Hotel Management
Thank you for providing us with details about your stay. I am sorry that you had an unpleasant experience with us. Please accept our apology. In response to your feedback, we have been in the process of deep cleaning our rooms as well as implementing preventative maintenance where needed. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
1 out of 5
by A verified traveler

Don't stay here !!!

Posted Apr 29, 2015
Pros: nothing
Cons: bulldoze this sad attempt at a "hotel"
ive stayed at 2 star hotels, this hotel doesn't even come close.... try 1/2 star and that's being generous!
Comment from Hotel Management
May 5, 2015 by Manager, Hotel Management
Thank you for providing us with details about your stay. I am sorry that you had an unpleasant experience with us. Please accept my apology. In response to your feedback, we will continue to use feedback to work to provide each guest with a clean and comfortable room with great customer service. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
1 out of 5
by A verified travelerfrom Fargo

Discusting

Posted Apr 29, 2015
This is a very dirty out dated hotel that does not match the pictures on the internet.
Comment from Hotel Management
May 5, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay with us was not up to our company’s high standards. In response to your feedback, we have been in the process of doing several deep cleaning measures and preventative maintenance of our rooms to ensure your experience is not repeated. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
1 out of 5
by A verified traveler

Only stay if you must

Posted Apr 18, 2015
Pros: The room rate from Expedia.
Cons: The carpet and bedding.
Location: Just the airport. Very easy access to the highway.
Stayed here as it is close to the airport because I had a flight the very next morning at 9:30a. I chose this hotel due to location and room rate. If I need a hotel that is close to the airport then I will not be staying here. The carpet didn't seem to be vacuumed, the kitchenette was dirty, the bathroom floor was dirty, the bed was missing a sheet, the bedspread had hair on it, and a towel in the bathroom looked used.
Comment from Hotel Management
Apr 24, 2015 by Manager, Hotel Management
Thank you for providing us with details about your stay, I am sorry that you had an unpleasant experience with us. In response to your feedback, we have been in the process of deep cleaning and working on preventative maintenance in our rooms. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.