Exterior

Reviews of HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek

2 out of 5

Reviews

4.4
Rating 10 - Excellent. 98 out of 1009 reviews" "
Rating 8 - Good. 112 out of 1009 reviews" "
Rating 6 - Okay. 134 out of 1009 reviews" "
Rating 4 - Poor. 170 out of 1009 reviews" "
Rating 2 - Terrible. 495 out of 1009 reviews" "

4.2/10

Cleanliness

5.4/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

4/10 Poor

Dylan

Place wasn’t clean. Falling apart. No soap or shampoo
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 25, 2024
Dear Dylan, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am disappointed to read that you found the room to be unclean and that there was a lack of bath amenities. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is crucial, and we're ensuring that such issues are minimized in the future.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Anita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dirty. The door to cabinet was hanging by 1 screw. There were people in stairwells doing drugs. Someone actually overdosed and paramedics came.
Stayed 7 nights in Feb 2024
Response from Samantha Rediresponse Specialist on Mar 22, 2024
Thank you, Anita, for writing to us about your recent stay at our hotel HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Samantha Red Roof Management Rediresponse Specialist

2/10 Terrible

Ladell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sad very bad customer service was made to clean our own room and was told we would have some kind of compensation for how dirty it was and nothing we waited to speak to the manager she had said the manager would be in the next day the whole time she was the manager
Stayed 5 nights in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 20, 2024
Dear Ladell,Thank you for your review following your stay at HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the poor customer service you described hindered your stay. which was saddening to read. The insight you provided is nowhere near the standard of our brand, so I was truly disappointed. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Kayla

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
So far no complaints
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 17, 2024
Dear Kayla, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. It is great to read that you had no complaints when you were at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

James

Disliked: Cleanliness, amenities, property conditions & facilities
I did not feel safe staying here. Drug deals and doings going on. Homeless people loitering about and questionable people staying there.
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on Mar 13, 2024
Thank you, James, for writing to us about your recent stay at our hotel HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
I had a horrible time here as I am a person that is blind I arrived to the location and was immediately checked into a foul smelling room with unmade bed. They refused to help me and told me to go elsewhere. My next experience was during a weekday they had 0 staff to help me re register a door card and left me outside from 10:30 pm till 10am following morning and gave me no refund they gave me incorrect; info to contact corporate and were so unhelpful. If you are unawhere of how it feels to be a blind person as an adult with this awful service it’s equal to felling stuck in your linen. Closet with it falling in on you. No sympathy no help I was humiliated and I felt if I had to ever spend another day like that I would rather no longer live. My worst experience to date. I have stayed in 3rd world countries with better service.
Stayed 7 nights in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 21, 2024
Dear Brian, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the smell of the room, the encounter you had with the staff and the other concerns you described. I will share your feedback with our management team in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Angelica

Business traveler, Traveled with family
Disliked: Property conditions & facilities
The rooms are not cleaned, our room didn’t have towels at all, the only good thing was the young man that help us out at the front office he was nice and told us the truth about the room. I don’t recommend at all.
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 12, 2024
Dear Angelica,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver - Glendale/ Cherry Creek. I am glad to read that you were pleased with our staff at the front desk. However, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the room lacked cleanliness and that there were no towels. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 11, 2024
Hello Jesus, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Denver - Glendale/ Cherry Creek and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very clean
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 9, 2024
Thank you for taking a moment to leave a review, Lynette. The staff and I at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek appreciate your 5/5 score following your stay. I am happy that our cleanliness and great customer service provided you with a positive experience. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Leanne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to get a room the person behind the counter has someone hanging out in lobby & didn’t seem like he wanted to be working. Then walking out a customer said all his stuff was stolen out of his room & then looking for my room because he didn’t tell me anything I watched 4 drug deals & homeless sleeping everywhere & 2 guys breaking into rooms so I didn’t stay. I have a 16yr old with me and it wasn’t safe for us to be there
Stayed 7 nights in Feb 2024
Response from Red Roof Management on Mar 9, 2024
Dear Leanne,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek did not meet your expectations. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.We wish you all the best in your future travels.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Kiley

Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 26, 2024
Dear Kiley,We at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK are disappointed to have earned your poor scoring of 1/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Zayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Mar 3, 2024
Thank you for taking a moment to leave a review, Zayne. The staff and I at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek appreciate your 5/5 score following your stay. I am thrilled that you had a nice stay with us. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, staff rude. People shooting up in the stair well isn't exactly my idea of a place I'll ever go back too!great place
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 29, 2024
Dear Daniel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - WEST. Please accept our sincere apologies for the staff you found to be rude and the noise disturbance that was contributed from people running upstairs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Than Than

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from OnielRediresponse Specialist on Feb 25, 2024
Hi ThanThan,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

Kathleen

Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Mar 21, 2024
Hello Kathleen, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

MICHELE

Response from Tianna RediResponse Specialist on Feb 22, 2024
Hello Michele, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Samantha

Disliked: Amenities, property conditions & facilities
You would think your at somebody trap house…Only good thing about the hotel is that it’s close to local stores and restaurants.
Stayed 2 nights in Feb 2024
Response from OnielRediresponse Specialist on Feb 21, 2024
Hi Samantha,Thank you for taking the time to write a review of your stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. It's nice to read that you took liking to the convenience of our property, however, you indicated that you weren't satisfied with your stay, our apologies for any inconvenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

Rj

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do you really want to know how terrible this location is? I'll tell you. I had a busted phone, and broken ac unit. There were holes in the wall, the toilet leaked and the baseboard in the bathroom has pulled away from the wall. Under the sink in the kitchenette was warped. That's just inside. The stairwell smelled like urine and drugs. The rail was torn off the wall and trash thrown all over the stairs and landings. I have pictures and do plan to post them online in every forum that I can. Not to mention the fact that I had to extend my stay. I swiped my card on the third, and I expect that money to come out on the 3rd and not the 9th or 10th. It feels like they're trying to make their guests accounts go into the negative. Then, the young lady at the front desk, as well as the company's guest services representative was rude(which I'm glad that you record for "training purposes"), when I tried to find out why the money wasn't pulled from my account! I will never use this drug-infested, over-priced trashcan of a hotel again, and make sure that anyone I can reach, will never use it, too. I am disgusted! Please, do not advertise them on your site. This hotel is not worth your name being on the line for.
Stayed 16 nights in Feb 2024
Response from Xao RediResponse Specialist on Feb 20, 2024
Dear Rj,We are sorry to hear your recent experience at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek did not meet your expectations. I will certainly bring your comments to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we wish you all the best in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Kimberly

Front desk guy was rude and hung up on me. I won’t stay here again. I was not aware you had to put down a $100 deposit when you got there. Wasn’t mentioned when I booked on Expedia.
Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on Feb 20, 2024
Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek, Kimberly. I am sorry that your experience did not meet your expectations. You stated that the rude front desk staff and the deposit policy hindered your stay. Please accept our deepest apologies for the inconveniences caused.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

2/10 Terrible

Yahir

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 14, 2024
Hello Yahir,I sincerely apologize that your stay at our HomeTowne Studios Denver Glendale/Cherry Creek didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

2/10 Terrible

Emily

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dangerous and there was no stay that attended us in a proper manner
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 14, 2024
Hello Emily,Thank you for reviewing our Hometowne Studios Denver - Glendale/Cherry Creek. It seems that you may have been faced with safety concerns while with us and that you felt displeased with the service in which you were provided. This is regrettable to hear as this is not an experience our guests usually have with us. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you have a better experience in your future travels.Very truly yours,Red Roof Management

2/10 Terrible

William, Helena

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Uggh......really sweet staff members, but the rooms are filthy.
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 12, 2024
Hello William,Thank you for choosing our HomeTowne Studios Denver - Glendale/Cherry Creek. Though we are happy that we were able to provide you with good customer service, we are disappointed to see that you found the room to be unclean. Please accept our apologies. This is not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

8/10 Good

Ramone

Great night staff
Stayed 2 nights in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 11, 2024
Dear Ramone,Thank you for taking the time to share your feedback regarding your experience at the Hometowne Studios Denver Glendale - Cherry Creek. We are happy that you were pleased the service provided by our night staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again, we do hope you will choose to stay with us at Red Roof again, so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Tiffany was super helpful and patient with me. I forgot to confirm my change of date and she was able to help me out. Super friendly, thanks Tiffany.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 9, 2024
Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the super friendly, super helpful staff and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Your comment will be shared with the staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

April, Colorado Springs

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here as a last resort.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 8, 2024
Hello April, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

SERGIO ALFONSO

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
"Garbage" literally inside and outside the rooms.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 8, 2024
Hello Sergio, Thank you for the feedback about your recent stay at our hotel HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the lack of cleanliness of the environment. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Carlos

Stayed 2 nights in Feb 2024
Response from Adraine Rediresponse Specialist on Mar 21, 2024
Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Well first off no toilet paper at all.Stains and marks on walls I have no idea what it was.Nor did I want to know.I didnt take shower.This place on outside looks new but the room definitely needs remodeling
Stayed 2 nights in Jan 2024
Response from Carla RediResponse Specialist on Jan 25, 2024
Dear John,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the stains on the wall, there was no toilet paper and the other concerns you listed. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. Your feedback is very important to us, so thank you for sharing.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Karen

Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on Feb 9, 2024
Hello Karen, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Herminio

Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on Feb 9, 2024
Hello Herminio, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

GR

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 15, 2024
Hello GR,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Benjamin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures in the ad on Expedia were false. Upon arrival, I observe prostitution on the first and second floors, and when I checked into my room, there was human feces in a cupboard, no towels, the smoke alarm was off the ceiling and sitting on top of the refrigerator with masking tape, And I could tell that this was not what I expected nor paid for. Tried to get a refund through Expedia and they failed. I think Expedia should take this off of their listings. I cannot get a refund. I left immediately.
Stayed 3 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on Jan 10, 2024
Dear Benjamin,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK did not meet your expectations. I have already escalated your claims to have them reviewed. We appreciate your business and truly value your feedback.Sincerely,Red Roof Management

6/10 Okay

Mark

Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 26, 2024
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Samantha

Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on Jan 10, 2024
Hello Samantha,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

6/10 Okay

Ryan

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was subpar to say the least. You get what you pay for and there were no clean towels in the room, there appeared to be blood on the floor, and many, many transient folks in the area. The staff is amazing and a joy to work with, just the property itself was less than desirable.
Stayed 2 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on Jan 10, 2024
Dear Ryan,It's great to have provided you with friendly staff service here at our HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek, however, you've expressed your displeasure in our property, the towels available for your use and that your were faced with safety concerns. It's disappointing to know that this is the impression you left with of our hotel. We appreciate your comments and you making us aware of your concerns.Thank you again. We wish you the best in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Penelope

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude poor customer service
Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on Jan 4, 2024
Thank you, Penelope, for telling us about your stay at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek. I am disappointed you had a less than satisfactory experience prompting your 1/5 score. The situation you described regarding the poor customer service you received is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Lauren

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled my booking WITHOUT NOTICE, because I was "too late" even though I called a week in advance to let them know exactly that. I want a full refund because I didn't stay there for even one night. I have to buy another hotel at 2am while it was snowing. This is unacceptable
Stayed 4 nights in Dec 2023
Response from Olivia RediResponse Specialist on Jan 4, 2024
Hello Lauren, Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek. I am disappointed that your experience did not meet your full expectations prompting your 1/5 score. Please accept our sincerest apologies for the inconvenience regarding your reservation being cancelled without your knowledge. I have notified management of your feedback in an effort to fully address your concerns. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Edlin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room it was dirty in the restroom and kitchen . Cleanliness was a not good doesnt look they wiped anything up.
Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on Jan 4, 2024
Dear Edlin,Though your 3/5 score of our Red Roof Inn is appreciated. You've indicated that the cleanliness of the room was not up to standard. I appreciate you making us aware, as we hold our housekeeping staff to the highest standard. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep in your car instead
I would sleep in my car over staying here. I felt very unsafe in the area. The room absolutely reeked of cigarette smoke,
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 28, 2023
Hello Valued Guest,Thank you for writing to us about your recent stay at our hotel HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.  We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 28, 2023
Hello Thomas, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Dallas

Stayed 2 nights in Dec 2023
Response from Nishaye RediResponse Specialist on Jan 16, 2024
Hello Dallas,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Martha, Edinburg T

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst property I’ve ever stayed in, refrigerator doesn’t work smells when you open it, floor was dirty, jam on the walls stuck
Stayed 2 nights in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 24, 2023
Hello Martha, Thank you for writing to us about your recent stay at our hotel HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. I'll bring these matters to management s attention for further review.  We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Richard

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 23, 2023
Hi Richard,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Martha, Edinburg T

Disliked: Cleanliness, staff & service, property conditions & facilities
If you are a drug dealer and are ok surrounding yourself with a bunch of junkies. This is a hotel for you, it’s extremely dirty there was pubic hair in my shower. The floor was not clean. There was stuck jam on the tables. It was pretty disgusting. my key didn’t work. The front desk was not present so I had to find another hotel on my own at 10:30 at night with all my belongings in this room extremely unsafe it feels very uncomfortable.
Stayed 2 nights in Dec 2023
Response from OnielRediresponse Specialist on Dec 23, 2023
Hi Martha,Thank you for taking the time to write a review of your stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please accept our apologies for any inconvenience during your stay, note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

4/10 Poor

Moises

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 20, 2023
Hi Moises,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Edson

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The sink wasn’t working and there were a lot of homeless people and junkies.
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 19, 2023
Hi Edson,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. Please accept our most sincere apologies for any inconvenience during your stay. On your next visit at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

6/10 Okay

michael

Stayed 3 nights in Dec 2023
Response from Olivia RediResponse Specialist on Jan 6, 2024
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Stephen

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful stay
Air conditioner did not work, room was probably 95+ degrees, elevator out of service, previous guests food still in refrigerator, checked out after less than 2 hours and was denied any sort of help or refund.
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on Dec 15, 2023
Thank you, Stephen, for telling us about your stay at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek. I am disappointed that your experience did not meet your expectations, as you indicated the air conditioner did not work, the elevator being out of service and all the other concerns you mentioned. Please accept our sincerest apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so I have notified management of your feedback in an effort to fully address your concerns. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Trisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Hot water for the entire building was not working when I tried to check in, no rooms available below the third floor and the elevator is broken also. We went to another hotel.
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 14, 2023
Thank you for leaving your honest feedback Trisha. It's truly disheartening to see you highlight that you were unable to stay with us due to the hot water not working, the broken elevator and the other issues you mentioned that hindered your stay. At Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services. I have shared your feedback with management in an effort to address your concerns.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Chevanese Red Roof Management RediResponse Specialist

2/10 Terrible

Jennifer

Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on Jan 6, 2024
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist