Free WiFi, bed sheets, alarm clocks, wheelchair access

Reviews of HomeTowne Studios by Red Roof Denver, PA

2 out of 5
HomeTowne Studios by Red Roof Denver, PA
2031 North Reading Road, Denver, PA

Reviews

6.2
Rating 10 - Excellent. 15 out of 83 reviews" "
Rating 8 - Good. 18 out of 83 reviews" "
Rating 6 - Okay. 20 out of 83 reviews" "
Rating 4 - Poor. 13 out of 83 reviews" "
Rating 2 - Terrible. 17 out of 83 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

james

Business traveler
Liked: Staff & service
the property caters to long term stays but will rent there room for shorter stays
Stayed 1 night in Dec 2023

2/10 Terrible

Andre

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner and staff had a difficult time with communication.
Stayed 7 nights in Nov 2023
Response from Dannielle Rediresponse Specialist on Dec 10, 2023
Dear Andre,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER PA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with communicating with the staff. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Susan

Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 30, 2023
Hello Susan,Your review of the HomeTowne Studios by Red Roof Denver, PA was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Denise

Liked: Cleanliness
The hotel and amenities were very basic. I had to ask for tissues and a hairdryer (the dryer was missing from its holder in the bathroom, and the 1st one I was given didn't work, so I had to go to the front desk with a wet head to get another). My room, although clean and quiet, was a very weird large triangle shape. The tv was mounted on the far wall and really far away for viewing from the bed. Lots of wasted empty space. I think the room was more for an extended stay visit. I didn't notice that when booking so maybe my mistake. The toilet didn't always flush properly. My key card stopped working so I had to get the door mechanism fixed. No in-room coffee machine, however, maybe the regular rooms had machines in those.
Stayed 3 nights in Sep 2023
Response from Tianna RediResponse Specialist on Oct 3, 2023
Dear Denise, Thank you for sharing your experience at the HomeTowne Studios by Red Roof Denver, PA. It's great to hear that you found your room to be clean and quiet. However, I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the missing dryer, the toilet situation and the other highlighted concerns. Please know that we value you as our guest and appreciate your business. I have made management aware of your comments in an effort to directly address your concerns and to have that room inspected. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Susan

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities
I came to my room. It had a filthy, dirty ring in the tub, open soap in the tub and open soap at the sink. No blow dryer in the blow dryer stand no closet. No hanger. Glad I brought my own towels because the towels at this location you could see through and we’re terribly stained. We asked for an iron they could not give us one and the television volume did not work. We needed to use our Bluetooth speaker to hear it. I will not stay here when back in the Lancaster Pennsylvania area… Very very disappointed
Stayed 3 nights in Aug 2023
Response from Chirell Rediresponse Specialist on Sep 4, 2023
Dear Susan,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Denver, PA. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding unclean rooms, dirty ring in tub, no blow dryer and hanger and all the other concerns you highlighted. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

8/10 Good

Patricia A

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Devorine RediResponse Specialist on Aug 30, 2023
Thank you for taking a moment to complete our survey, Patricia. The staff at the HomeTowne Studios by Red Roof Denver, PA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Karen Rowser

Stayed 25 nights in May 2023
Response from Xao RediResponse Specialist on Jun 28, 2023
Hello Karen, Your review of the HomeTowne Studios by Red Roof Denver, PA was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist

4/10 Poor

Stefanie

Stayed 2 nights in May 2023
Response from Oshane RediResponse Specialist on Jun 23, 2023
Hello Stefanie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER PA and I are disappointed your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Jessica

Business traveler
Liked: Room comfort
The suite was nice, they just need to clean better. Under my bed was dusty and not been swept. A bit of hair in the bathroom. It would be nice to have tissues in the bathroom as well. Also, I couldn't watch TV. For some reason I would pick the channel I wanted and nothing would happen. It sucked. I will stay again. It took a bit of time to check in which I didn't understand since I was the only person to be checking in by the time I arrived.
Stayed 2 nights in May 2023
Response from Tianna RediResponse Specialist on May 25, 2023
Hello Jessica,Thank you for taking the time to share your feedback regarding your stay at the HomeTowne Studios by Red Roof Denver, PA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 8/10 score. However, you indicated that the lengthy check in period you had hindered your stay, along with the uncleanliness of the room you described. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,TiannaRediResponse Specialist

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t recommend
Hotel was so dirty. Tried three different rooms and all were not clean. Front desk was friendly, but overall would not recommend
Stayed 2 nights in May 2023
Response from Recordo Rediresponse Specialist on May 25, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER PA. I'm happy to see that our staff extended friendly service. However, It's truly disheartening to hear that your experience didn't meet your expectations due to the lack of cleanliness you indicated you encountered. We will take your comments into consideration to make changes to improve our customer experience.Sincerely,Recordo Rediresponse Specialist

4/10 Poor

christopher

Stayed 7 nights in Apr 2023
Response from Sharma RediResponse Specialist on May 24, 2023
Hello Christopher,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS DENVER PA and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Value decent size rooms .no hassles and privacy respected.
Stayed 14 nights in Oct 2022

4/10 Poor

judy

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The bathroom was disgusting and the kitchen area was dirty
Stayed 1 night in Oct 2022

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms. I was asked to clean my room after checking in…
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Apr 2022

8/10 Good

frances

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
FIRST TIME STAYING IN THIS SECTION OF MOTEL, AND EVEN THO LOBBY RENOVATIONS WERE GOING ON THE STAFF DID ALL THEY COULD TO MAKE OUR STAY COMFORTABLE.
Stayed 4 nights in Mar 2022

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible all the way around
Absolutely horrible! The whirlpool that was in the room was so dirty that I had to clean it myself and was told by the front desk that they had no cleaning products and then they lied about it when they talked to the hotel.com people refuse to give me any type of reimbursement so did hotels.com
Stayed 1 night in Feb 2022

10/10 Excellent

Nicholas

Stayed 2 nights in Feb 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean rooms. Poor service. Liquid coming out of ceiling
Stayed 10 nights in Dec 2021

2/10 Terrible

Ruthann

Stayed 5 nights in Dec 2021

6/10 Okay

John

Traveled with family
Stayed 3 nights in Dec 2021

10/10 Excellent

Misael

Stayed 3 nights in Nov 2021

4/10 Poor

WARREN, COOLIDGE

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Not recommended if other options are available. Rooms are dated, refrigerator not working, very dirty and unkempt with limited service. Must renew weekly vs monthly. Very inconvenient.
Stayed 12 nights in Nov 2021

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean staff was friendly. Great location
Stayed 3 nights in Oct 2021

4/10 Poor

Cheryl

Traveled with family
Disliked: Cleanliness, amenities
No coffee in room, floors were not clean.
Stayed 2 nights in Oct 2021

8/10 Good

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very clean hotel.
Stayed 1 night in Oct 2021

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Mike

Disliked: Property conditions & facilities, room comfort
The rooms are poorly designed. No desks, few electric outlets, dark, mushy mattress. Not too many things to like about the room.
Stayed 1 night in Sep 2021

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2021

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Check in was easy. Hotel was clean. No problems.
Stayed 2 nights in Jul 2021

4/10 Poor

Erin

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2021

8/10 Good

shannon

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
comfortable overall, cleaner would be better.
Staff was helpful and very accommodating. Checked in was given a room went to room and it had not been cleaned from previous guest. Called the front desk and they jumped through hoops to get us into a different room. Room was nice but the floors were very dirty as we walked the floors (16 month old in particular) his feet became very dirty and black from grime from the floors ( don't know if they mop all that often) there is a strong odor of cigarette smoke in the hallways, I believe the hotel is trying to rectify that issue as they are remodeling. This isn't really the hotels fault but there was defiantly another guest in an adjoining room who smoked wacky tobacky (pot) on the regular and that made things a bit unpleasant. Again not entirely the hotels fault as they cant control every aspect of the guest (don't know how they would handle that issue) Beds were very comfortable room large and spacious. Just minor flaws and some cleanliness issues. Over all not bad.
Stayed 2 nights in Jun 2021

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

alan

Traveled with family
Liked: Room comfort
Ok place
The hotel is ok. Not bad a place to sleep. They where remodeling and it was quite. The beds where comfortable.
Stayed 2 nights in Apr 2021

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021
Response from GM on Mar 17, 2021
Thank you for your review. I will gladly share with our staff and I am sure they will be delighted to hear the positive feedback. Again thank you for staying with is and hope to see you in near future.

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from GM on Mar 17, 2021
Thank you for taking time to provide your valuable feedbacks. We are happy to hear that you enjoyed your stay at our hotel and hope to continue provide you great service in near future. Again thank you.

8/10 Good

Michelle

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Resting up
Our stay was very relaxing and much needed!
Stayed 1 night in Feb 2021
Response from GM on Feb 16, 2021
Thank you very much for your review.

10/10 Excellent

chad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the money will stay again
Stayed 1 night in Nov 2020
Response from HTS1265 on Jan 12, 2021
Thank you for sharing your experience.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The great lady that checked me in
I want to truly thank the lady that checked me in on Nov 7. I booked a room online and i was giving the wrong room. She took it upon herself to help me when she didn't have to. She gave me the right room and my wife and i had a relaxing night. You are awesome and we thank you
Stayed 1 night in Nov 2020

6/10 Okay

tom

Liked: Cleanliness
Disliked: Staff & service
Their was no maid service and no breakfast which was not told to us until after we checked in to the hotel. The room was clean but smelled like smoke. Me and my wife do not smoke. Check in took longer than usual. We had stayed the previous week somewhere else and they had maid service. We had to empty our trash cans and set outside our room along with used towels. Previous stay was in NJ. CD 19 rules may be different.
Stayed 2 nights in Sep 2020

2/10 Terrible

Dalepreston, Dover pa

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Complained room dirty. Ac barely cooled room. Told manager. Basicaly was told. They couldnt do anything
Stayed 2 nights in Jun 2020

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and spacious room. Comfortable bed as well. Excellent service!
Stayed 1 night in Apr 2020

6/10 Okay

Verified traveler

Liked: Room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was for a two day antiquing trip for me to get away. This hotel has nice big rooms equipped with a full kitchen.

2/10 Terrible

Verified traveler

Disliked: Room comfort
HEAT WORKED FROZE ALL NIGHT

8/10 Good

May, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why would I bother to fill out this section if you can't print what I might say.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing and staff was friendly.

4/10 Poor

Jeff

Disliked: Property conditions & facilities, room comfort
Convenient location and reasonable price
The property is very functional but has a worn feel. It's a very reasonable price and there is nothing to complain about except that the rooms could use an updating.

4/10 Poor

Troy, easton md

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay there
My first impression should have been turn around and leave when you see an AC unit sitting out front of your hotel room and your hotel AC in the room did not work the room was a mess out of date small TV for their room bathtub bathroom flaking paint would not stay there again

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average hotel for good price
Stayed one night for a couple hours with my boyfriend as a quick pit stop and was pleasantly surprised. The room was quite large, had a small kitchenette, and a king size bed. I'd recommend for anyone looking for a cheap and comfortable stay.