Lobby

Reviews of Extended Stay America Select Suites Denver Cherry Creek

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 184 out of 941 reviews" "
Rating 8 - Good. 176 out of 941 reviews" "
Rating 6 - Okay. 170 out of 941 reviews" "
Rating 4 - Poor. 182 out of 941 reviews" "
Rating 2 - Terrible. 229 out of 941 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mindy

Disliked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Mark Sabatos

Disliked: Staff & service, amenities, property conditions & facilities
Room is NOT as described. Booked a deluxe suite supposed to have one queen bed and a sleeper sofa. There is no sleeper sofa in this room or any on the property. They admitted their mistake at the front desk that it's advertised incorrectly but they are unwilling to help or cancel. Scrambling to find a second bed or air mattress right now.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Mark Sabatos, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

2/10 Terrible

Marcos de

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't open the hotel
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Dear Marcos de, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management

2/10 Terrible

Charles

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down, no coffee or breakfast as advertised. No soap, Run down
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 1, 2024
Dear Charles, Thank you for your review of our hotel. We sincerely apologize for the inconvenience you faced during your recent stay. Your feedback is crucial, and we regret any lapses in meeting your expectations. Rest assured, we will address the issues you've highlighted to enhance our services. Regarding the amenities, we deeply regret the oversight and will work to ensure the consistent availability of essentials. We appreciate your understanding and patience as we strive to improve. We hope you will consider giving us another opportunity to host you, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first experience staying at an extended-stay hotel. It was a comfortable and quiet stay. The lobby staff ladies were friendly and helpful and supplied me with items I needed for the kitchen. I liked that the area was well-lit, adding to a safety feeling. This hotel is located close to grocery shopping and gas stations. Very convenient!
Stayed 7 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear Susan, We are delighted that your first experience at Extended Stay America was comfortable and enjoyable! Thank you for highlighting our friendly and helpful staff and our convenient location. Providing a safe and welcoming environment for our guests is our priority, and we're thrilled you felt at ease during your stay. We appreciate your kind words and look forward to welcoming you back for another pleasant experience soon!Sincerely,Hotel Management

2/10 Terrible

Karen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs, mold around shower, and very dirty floor.
Stayed 5 nights in Feb 2024
Response from Hotel Management on Feb 25, 2024
Dear Karen, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service
Liked it was cheap. Room was dirty, visinle mold on shower ceiling. Lamp loght flickering
Stayed 1 night in Jan 2024

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Claudia argentina

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Amber

Liked: Staff & service
Unfortunately and this is not the staff’s fault but the homeless have started to hang around there at night into the early hours of the morning. On my last day I went downstairs to get hot water a homeless person was sleeping on the steps. I left him alone because I thought he was just trying to have a safe sleep. He then came into where the breakfast bar is located and grabbed a bunch of stuff I still left him alone because I wasn’t going to eat anything and I understand hard times. However this same person while I was beginning to dress popped the lock on my window and tried to climb through it I screamed at him and he left immediately. Two nights before that a homeless person was loudly knocking on every door including mine claiming to be someone’s cousin and could you let him in. While that is not the staff’s fault because they are nice and very helpful it is not the properties issue. Other than that it is clean enough for a quick stay.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 20, 2023
Dear Amber, Please accept our apologies for your disappointment during your stay. We sincerely apologize for any discomfort you may have experienced with the individuals outside our hotel. We want to assure you that our guests' safety and well-being are paramount to us. Please know that our front desk is always available to help make your stay as comfortable as possible. To this end, we have a security presence on our premises. Rest assured, we are taking all necessary measures to ensure such incidents do not happen again. Thank you for choosing us, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Willy

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
there was an strong smell of marihuana in the room, maybe the next door or downstairs were smoking, I did not see anybody doing it, but the smell was there. Also, the carpet of the room was dirty. Just entering the room, I felt very uncomfortable, we ended up leaving and checked in at another hotel.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 20, 2023
Dear Willy, Thank you for taking the time to leave a review. Our goal is to ensure every guest has a memorable and enjoyable experience. Therefore, we apologize for falling short of meeting your expectations. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Kofi

Liked: Staff & service
You pay for what you get
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 13, 2023
Dear Kofi, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

4/10 Poor

Erik

Business traveler
Disliked: Cleanliness, staff & service, amenities
No shampoo or conditioner, tv didn't work, smoke detector was beeping, - good lighting on the exterior however for safely
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 12, 2023
Dear Erik, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. We welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

2/10 Terrible

Jeremy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never check in
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 7, 2023
Dear Jeremy, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

2/10 Terrible

Rebecca

Disliked: Cleanliness, property conditions & facilities, room comfort
NOT AGAIN
Noisey, dirty, didn't answer phone, no blankets.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 22, 2023
Dear Rebecca, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. We aim to deliver exceptional service; therefore, we regret this was not your experience. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

8/10 Good

Masahiko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cooking tools prepared for room cooking.
Stayed 5 nights in Nov 2023

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is consistent. It is a safe location and the staff is available and helpful.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 8, 2023
Dear Amber, Thank you for sharing your experience at Extended Stay America. We're pleased to hear that you find our hotel consistent, with a safe location and helpful staff. We look forward to continuing to provide you with a great stay on your future visits.Sincerely,Hotel Management

10/10 Excellent

Kendrick

Stayed 1 night in Nov 2023

2/10 Terrible

Mikestris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run for your pocket books sake !!
Awe arrived early on Friday October 27, 2023 . The women that checked us in was very nice and accommodating. However, it snowed the next day and the heater was broken and there were roaches in the room . I have stayed here several time before that why We can back. Seems like the place in under new management and they don’t seem to vare
Stayed 3 nights in Oct 2023
Response from Hotel Management on Nov 5, 2023
Dear Mikestris, We appreciate your loyalty to our brand. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We are happy to know that our team took good care of you, so we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

4/10 Poor

Sarah

Disliked: Staff & service, property conditions & facilities
I would not recommend anyone to stay here
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 5, 2023
Dear Sarah, Thank you for sharing your review. We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is a memorable one. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management

10/10 Excellent

Melissa

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was rice on the floor and the floors were dirty. The kitchen area and cupboards were unkept. The heater worked intermittently and smelled like it was burning. People were yelling and talking loudly outside the room.
Stayed 1 night in Oct 2023

8/10 Good

jody

Traveled with family
Liked: Staff & service
It was ok. Not scary. Could use some upgrades. Checkin guy at sesk was absolutely awesome!
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 31, 2023
Dear Jody, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks. We are delighted you had a positive experience with our check-in service. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. In addition, please know that your comments have been shared with our associates as a significant way of understanding how we can continue to deliver exceptional experiences. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us!Sincerely,Hotel Management

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the $
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
Run down property
Run property. Good location but a bit sketchy after dark. Room was very dated. The outside walkway to the room was filthy. There was an empty booze bottle in the stairwell that was there for over a day before someone picked it up. One morning the front desk was not staffed for over 30 mins. Could not find anyone from 7 to 8 am.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Michael, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

4/10 Poor

Jonathan

Business traveler
Disliked: Cleanliness, property conditions & facilities
Only positive is convenience. For the problems, the police presence, the cigarette smoke and the questionable activities on property, one is better off at a Marriott or Hilton. It’s around the same price and at least there’s restitution if a bad stay occurs like this one. Night staff is not great. Day staff is absolutely AHmazing. No disrespect. Housekeeping should be retrained and should mop the floors properly instead of spraying a can of FeBreeze across the room (wiped something that spilled on the kitchen floor and rag turned black).
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 15, 2023
Dear Jonathan, Thank you for choosing our hotel for your visit and for sharing your review. We take pride in offering outstanding service to all our guests, and we are glad to know our day staff exceeded your expectations. However, we apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay.Sincerely,Hotel Management

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Bonnie

Stayed 1 night in Oct 2023

4/10 Poor

STEVEN

Disliked: Cleanliness, staff & service
Had reserved for 4 nights starting on a Friday. Saturday morning I called because the shower was not working properly. After being on hold for 15 minutes the line was disconnected. At the desk i was told that nothing could be done until Monday morning when the manager was available. After much discussion i asked about cancelling the reservation but after it was cancelled i was told that I would still have to pay for all 4 nights and nothing could be done until Monday when the manager was there. I said that in that case I would stay and went back to the room. A few minutes later I was called and told that I had to leave the room as the reservation had been cancelled and could not be rebooked. When i questioned this I was told that if I did not vacate the room the police would be called. I left and after several calls i have been told that I will not be charged for the additional 3 nights stay.
Stayed 4 nights in Oct 2023
Response from Hotel Management on Oct 11, 2023
Dear Steven, We're sorry to hear about the challenges you faced during your stay. It's unfortunate that you encountered issues with the shower, and we understand your frustration when trying to address this. Our team aims to assist promptly, and we're genuinely sorry for any inconvenience you experienced. We appreciate your understanding and willingness to resolve the matter. If your plans ever bring you back our way, we hope you'll consider giving us another chance to provide you with a more positive experience. Thank you for sharing your feedback.Sincerely,Hotel Management

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Property conditions & facilities
The room next to mine had a broken window cardboarded up. The floor was not swept and the shower didn’t work. It also smelled really bad of cigarette smoke.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 11, 2023
Dear Melissa, We're sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are of utmost importance to us, and it's clear we fell short during your visit. We will address these concerns with our team to address them promptly. Your feedback is essential for our ongoing improvement, and we'll strive to ensure that these matters are better handled in the future. Should your travels bring you back to this area, we'd appreciate another chance to provide a more pleasant experience. Thank you for sharing your feedback.Sincerely,Hotel Management

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service
The hotel was oversold when we arrived we didn’t have a place and my kids and my wife had to. We all had to sleep in the car for the night.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 8, 2023
Dear Sarah, Thank you for choosing us. Please accept our apologies for the inconvenience caused by the reservation of your pre-booked room. Further, please allow us to check with the team to know what went wrong and ensure they handle such situations better as we advance. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Not great. Will not go back!
Tv remote was missing. Had to go to the office to borrow one. The back of the remote does not have a cover. No closed captioned for my hubby to watch TV. Beds were not comfy. Flat, no softness on the mattress. Shower knob hard to turn on like it was stuck.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 7, 2023
Dear Karen, Thank you for reviewing our hotel. It is nice you had a pleasant stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the vibe of the staff.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 5, 2023
Dear Trina, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management

4/10 Poor

Cynthia, Eastvale

Stayed 1 night in Sep 2023

8/10 Good

je velez

Stayed 7 nights in Sep 2023

2/10 Terrible

Michael, Pompano Beach

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smells like cat pee or a homeless person on NYC subway
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 28, 2023
Dear Michael, We appreciate you being our guest and providing your valuable feedback. We apologize for the unpleasant odor you encountered during your stay. Cleanliness and comfort are our top priorities, and we take your feedback seriously. We'll investigate this issue to ensure it doesn't impact future guests. Please know that this is not reflective of our usual standards, and we appreciate your patience in bringing it to our attention. We're committed to providing a better experience for our guests, and we hope you'll consider giving us another chance to exceed your expectations next time you revisit our area.Sincerely,Hotel Management

8/10 Good

Noel

Stayed 3 nights in Sep 2023

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok, but not for me
Everthing was clean and comfortable. The area was behind some corp truck area and didnt feel safe.
Stayed 1 night in Sep 2023

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Sabrina

Stayed 2 nights in Sep 2023

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
They charge for useable internet
Stayed 4 nights in Sep 2023
Response from Hotel Management on Sep 19, 2023
Dear Jonathan, We appreciate your feedback regarding the internet charges. Some hotels offer premium internet services for an additional fee to meet guests' preferences. We apologize for any inconvenience this may have caused. Your comments will be shared with our team for consideration. If you have any further comments or suggestions, please feel free to share them. Your input helps us improve our services and provide a better experience for our guests.Sincerely,Hotel Management

4/10 Poor

James

Poor front desk check in waited 30 minutes
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 18, 2023
Dear James, We apologize for the inconvenience you experienced during check-in. Your time is valuable, and we understand the importance of a smooth arrival process. We appreciate your feedback, as it helps us make improvements to enhance guest experiences. If you choose to stay with us again, we will strive to provide a quicker and more efficient check-in process. Thank you for choosing us, and we hope your overall stay was comfortable and enjoyable.Sincerely,Hotel Management

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Tammy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I actually didn't stay. The area didn't seem safe and my room was tucked in a corner that would be easy for a would be attacker to hide and was on the ground floor. Upon entering, the room had several flies and smelled bad. I called to ask for a different room and there weren't any. The front desk was very understanding and let me leave with a full refund. I really appreciated their understanding and customer service.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 17, 2023
Dear Tammy, Thank you for the feedback. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

2/10 Terrible

Donavon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Erika

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful Chis was amazing she switched rooms for at no additional charge. I paid for a single bed but she changed to double when i realized my cuousin qwas coming.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 27, 2023
Dear Thomas, Thank you for the excellent review of Extended Stay America. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We appreciate you letting us know our associates went over and above in handling your requests. Thank you for being our guest, and we hope to welcome you again soon.Sincerely,Hotel Management

8/10 Good

Henry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was great!
Stayed 1 night in Aug 2023

2/10 Terrible

Jennifer

Stayed 2 nights in Aug 2023

6/10 Okay

ANTHONY

Stayed 2 nights in Aug 2023