Ratings based on 187 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.2 Hotel condition
They paid and stayed.
for Business Travelersby Dennisfrom Lonetree, Colorado
Don't check in after midnightPosted Dec 28, 2014 on Hotels.com
Upon arrival- the employee was rude because I woke him up to get checked in. He checked the room and it was dirty so he gave me another. It was 15* outside and snowing and entering the room- the a/c was in high. When the employee checked the room- why was the a/c even on? My wife got the room thru your site and I was double charged for a pre-paid room. This was by far the most horrible nights I've had.
for Couplesby mikefrom Denver
Aready occupied !!Posted Dec 17, 2014 on Hotels.com
Checked in and upon opening door found the t.v. was on, bedspread was off and room dark. I assume the room was occupied and left without entering. The halls smelled of curry.
for Personal Eventby A verified traveler
DisappointedPosted Nov 14, 2014 on Hotels.com
My brother was on his way home the night of the snow storm in Denver. I reserved this room so he wouldn't have to drive clear to Colorado Springs. Unfortunately he had nothing with him and was counting on the hotel having toiletries for his shower the next morning. Not only were there no toiletries, except for a single bar of soap, there wasn't even a glass to drink from. He also found hair all over the toilet seat.
for Business Travelersby Terryfrom ann arbor
Meh...not impressed.Posted Oct 29, 2014 on Hotels.com
After a 40 Min drive from Denver International I arrived at the original Extended Stay only to be told they were overbooked and had to drive another 15 mins to a different hotel. They did call, 40 mins before I arrived, however since I didn't recognize the number it went to vmail. Regardless, calling 40 mins before my check in is lame. The second ES I waited 15 mins for the counter person to come back to check me in. I had to call twice on the internal phone and explain that I'd been traveling for 20 hours and would really like to check in. The room was small and reminded me of a 1970's hostel. All that was missing was the orange patterned carpet and green wallpaper. Other than the above...I slept there... Next time I'll look to a Courtyard by Marriot. For the same price I could have had a much better room and experience.
for Business Travelersby Bobfrom Michigan
Just terrible!Posted Oct 28, 2014 on Hotels.com
By far the worst place you could choose in that area. Employee had their kid walking on the counter when I checked in and not to mention it took 45 minutes for them to tell me my room wasn't available. They blamed that on hotels.com. I do not recommend this hotel or chain for that matter to anyone.
by A verified travelerfrom denver, co
Would not recommend.Posted Oct 25, 2014
Hotel staff were not friendly or professional. Was transferred to a different property and was not informed until I tried to check in. Other property staff were not friendly at all. There was a trainer and trainee. Trainee was arguing with trainer about providing service to me and that was very unprofessional. After check in, I went to my room and cards didn't work. Had to walk back to office and get them reset. No wash cloth in bathroom. Had to use dish rag to wash myself. Dirty towels in bathroom too. Air didnt work very well. Couldn't obtain a receipt at checkout. Was told I had to obtain it through expedia. Was bad from the beginning and got worse along the way. Will never stay there again.
for Business Travelersby A verified traveler
AvoidPosted Oct 25, 2014 on Hotels.com
Dingy hotel rooms, relic Kitchens do not have basic stuff to qualify as kitchenette Oven started smoking Everything is old and jaded
for Couplesby andrewfrom Albuquerque
more than $100 for a previously used uncleaned rooPosted Oct 22, 2014 on Hotels.com
Saw a concert, booked on hotels.com, late check in. Front desk clerk was having trouble finding available room. Must have double booked. Our room was not cleaned, used linnens, no towels. As it was midnight and we had to leave fairly early, we stayed in the room as there were no clean rooms they could offer. He noted the problem and the morning clerk apologized and assured me a manager would email me a voucher for a free stay. Never heard from anyone and without receiving a voucher it seems like a very low quality stay for $100+. Would never recommend this place if nothing is done to honor what was promised.
for Business Travelersby Corralfrom Menlo Park
Denver HotelPosted Sep 24, 2014 on Hotels.com
Recommendedby A verified traveler
AwfulPosted Sep 19, 2014 on Hotels.com
When my daughter went to check in late in the evening after a long flight she was given keys to her room, When she got to her room it was a mess and was obviously someone else's room. At 12 am my daughter had to go and find a room. We will never stay here again. I am working to get the rooms credited.