Ratings based on 60 Verified Reviews
They paid and stayed. We double-checked.
3.2 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
for Everyoneby Dave from Colorado
Recent stay at Extended Stay AmericaPosted Sep 29, 2013
Pros: The hotel and room was very clean. The staff was cordial.
Cons: Correcting my complaints.
Location: Very good location. Near Park Meadows (Huge) Mall. Lots of restaurants (all types) and Target close by.
We are both handicapped. There was no luggage rack available. Our room was the farthest away from the elevator. We walked down the 1st hall about 30 yards then turned down the 2nd hall for about 35 yds. It was the last room in the hall. I requested another room, but was told that there were none available. There were only 2 towels and no washcloths in the room. The continental breakfast was coffee, a muffin, an apple, oatmeal, and some oatmeal bars.
Jan 4, 2013 by Manager
Dave - Thank you for your recent review of your stay. I sincerely apologize that your room wasn't any closer, but unfortunately our handicapped rooms were built near the back before this hotel becamean Extended Stay. If you decide to book with us in the future, you may place a request for a first floor handicap room. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels locations in the future
Jan 2, 2013 by Manager
Dave - Thank you for your recent review of your stay. I sincerely apologize that your room wasn't any closer, but unfortunately our handicapped rooms were built near the back before this hotel was even an Extended Stay. If and when you book again, please feel free to contact the hotel directly to request for a first floor handicap room. I apologize that there were not efficient towels in your room. We are working with staff to ensure that each room is inspected before check-in to ensure that all amenities are properly available. I appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at firstname.lastname@example.org. I do hope that you will return to our hotel, or any other Extended Stay Hotels locations in the future.
for Everyoneby Contractor from Denver
Youu have to be kidding me, right?Posted Sep 9, 2013
Pros: Not a thing other than location.
Cons: Full staff replacement!
Location: Located close to a wide asortment of activities
The unit I was first assigned to was not cleaned and when I went back to the front desk to explain, the manager and cleaning staff both said that it was so we all walked to the room. Pop spills still on the counter tops (well that is just stained from previous visitors as she was rubbing it off with her fingers), hair in the sink, shower and toilet was justified as "well we women do shed alot"! Switched rooms, and guess what, they need a visit from the health department then get rid of there staff!
Jan 10, 2013 by Manager
Thank you for your recent review of your stay. I sincerely apologize that you didn't enjoy your stay. To make sure this doesn't happen again, I am going to make sure my staff does a diligent inspection of the room before guest check-in. Also, I will review the staff the standards of our hotel providing compassionate and courteous customer service. We continually work to improve our hotel, so I really appreciate your feedback. I do hope that you will give us an opportunity to provide a better stay for you in the future.
for Everyoneby angy from denver
Nice place to stay bPosted Sep 2, 2013
Pros: Space amc staff
Location: Nice location.
Nothing special. Pleasant people and helpful staff
Jan 5, 2013 by Manager
Thank you for your great review of our property. I'm glad that you enjoyed your stay. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
for Business Travelersby Brenda from Billings MT
Smelly hotelPosted Aug 25, 2013 on Hotels.com
The counter tops, coffee table, outside of microwave were dirty when I checked in. There was dried food in the silverware drawer and on the plates in the cupboard. One of the stove burners didn't work. There weren't any rooms available at other nearby hotels and no guarantee another room here would be any better, so the manager cleaned the room while I watched. The manager excused it by saying he was short-handed and only had one maid that day to clean 20 rooms. This non-smoking room smelled okay when I checked in but when I walked in the next night it smelled like stale cigarettes and dirty feet and I don't smoke!
for Overnight Stay Before Destinationby Eli from Colorado Springs, CO
Never again at this onePosted Aug 12, 2013 on Hotels.com
The hotel was dirty, room was not clean. No wash cloths, too many things missing from room.
for Everyoneby George from New Jersey
Comfortable for a vacation base in DenverPosted Nov 4, 2012
This Hotel is located in a clean safe area and close to many businesses and restaurants. I enjoy the convenience of returning to my room at anytime and not worrying about the housekeeping schedules.
for Business Travelersby A verified traveler
Very ran down hotelPosted Oct 29, 2012
The hotel had stained carpet, broken cabinetry and peeling floor tiles.
Posted Sep 4, 2012 on Hotels.com
for Everyoneby Must love dogs from Massachusetts
Good Value but needs RemodelPosted Aug 28, 2012
Pros: Cheap and centrally located
Cons: Old, smelled and not clean
Location: Location is in North Denver tech center and close to shopping and restaurants and sites in Denver and the suburbs.
The hotel was tattered and needs an overhaul. The bed was new and the hotel staff was nice but there was a drunk guest sleeping on the couch in the lobby when I came back to the hotel at 11:30 pm. Creepy.
Recommendedby A verified traveler
not happyPosted May 17, 2012 on Hotels.com
Found a dirty sock between sheets! !! Gross!! Also large yellow stain on matress.