Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Denver Westminster

2.5 out of 5
Extended Stay America Suites Denver Westminster
1291 W 120th Ave, Westminster, CO

Reviews

7.0

Good

Rating 10 - Excellent. 136 out of 451 reviews" "
Rating 8 - Good. 112 out of 451 reviews" "
Rating 6 - Okay. 85 out of 451 reviews" "
Rating 4 - Poor. 54 out of 451 reviews" "
Rating 2 - Terrible. 64 out of 451 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Carnea

Stayed 1 night in Mar 2024

2/10 Terrible

Lalena

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was rude, Room was so dirty. Had to purchase a air mattress because we were afraid to sleep on the disgusting bed, There was old food behind the chair. Old food under the air conditioning unit. Bathtub was dirty and the entire hotel smelt like steel cigarette and piss.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 7, 2024
Dear Lalena, We sincerely apologize for the unacceptable experience you encountered during your stay. Our priority is providing a clean and welcoming environment, and we regret falling short of your expectations. Your feedback is concerning, and we assure you that we take it seriously. We will address these issues with our team to ensure improvements are made. Please know that we are committed to providing excellent service, and we hope you will consider giving us another chance to provide you with a better experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

2/10 Terrible

Lalena

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Carnea

Stayed 1 night in Feb 2024

10/10 Excellent

Jill

Liked: Cleanliness
Stayed 4 nights in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always great I’ve never met any member of the staff that was not helpful even down to the maintenance guy! This is definitely a hidden gem if you want a peace of mind this is definitely the place to be just being genuinely honest.
Stayed 1 night in Jan 2024

2/10 Terrible

Lori, Westminster

Stayed 1 night in Dec 2023

2/10 Terrible

Angelika

Disliked: Staff & service, amenities, property conditions & facilities
Customer service is very rude
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Dear Angelika, Thank you for the feedback regarding your stay in our hotel. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

10/10 Excellent

Tonya

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I didn’t utilize it this trip, the kitchen in the room was very nice. Having a full refrigerator is really nice.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 24, 2023
Dear Miranda, Thank you for reviewing your stay at Extended Stay America. Our guests' comfort is important to us, and we are glad your room had all the amenities you sought. Thank you again for your kind words and recommendation. We look forward to your next visit.Sincerely,Hotel Management

10/10 Excellent

Kenneth J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had noisy guess down the hall but in all was great
Stayed 4 nights in Aug 2023

4/10 Poor

Sara

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 16, 2023
Dear Donald, Thank you for your kind words about Extended Stay America. We're thrilled that you found our hotel exceptionally clean during your stay. Maintaining a clean and comfortable space is our top priority, and we're delighted that it left a positive impression on your visit. Our dedicated team works hard to ensure a pristine environment for all our guests. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future.Sincerely,Hotel Management

10/10 Excellent

Jonathan

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 28 nights in Jul 2023

10/10 Excellent

Maureen

Stayed 2 nights in Oct 2023

6/10 Okay

Melissa

Nice outside, only
Nice looking outside, old and run down inside. Evening checkin and fellow was not warm. They have no ice machine, just ice trays in the room freezer, which were not filled. Someone opened our room door at 11pm...had the top bar not been on the would have been in our room. Turning off the bathroom light resulted in a horrible clunking noise, and the TV screen was literally blue with no ability to alter contrast or brightness.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 1, 2023
Dear Melissa, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Everything we do aims at providing you with an excellent hotel experience. Please return, as we want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Oliver

Stayed 1 night in Sep 2023

10/10 Excellent

Jacquelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 24, 2023
Dear Jacquelyn, We are happy you chose Extended Stay America for your recent visit to Seattle. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, room comfort
Pay for a NO stay!
I reserved and paid $123 for my room and upon arrival I was told they had NO VACANCY regardless of me paying for my plannee stay online and I never received my refund either.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 23, 2023
Dear Ashley, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Aybi, miami

Stayed 3 nights in Sep 2023

4/10 Poor

Marianne, Twin Lakes

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was clean and bed was comfortable, although refrigerator made an awful noise about every 20 minutes. Really noisy and woke us up several times throughout the nightThe public areas were really dirty..appeared the vacuum cleaner was broke. Food particles in hallways, on elevator, in lobby. There was limited areas for pets to do business. We've stayed at similar type hotels and this was definitely below our expectations.
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 4, 2023
Dear Marianne, Thank you for choosing to stay with us, and we are grateful for your comments. Even though there are certain times of the day when the public areas are in heavy use, we always have staff available to tidy up as needed. Thank you for bringing this matter to our attention. We also appreciate your feedback regarding the refrigerator and will take the necessary steps to address the issue. Thank you for your patience and understanding in this regard. We are glad you found our rooms clean and comfortable. It was a pleasure hosting your visit, and we look forward to accommodating you again soon.Sincerely,Hotel Management

2/10 Terrible

Sung

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible
Stayed 3 nights in Aug 2023
Response from Hotel Management on Aug 31, 2023
Dear Sung, Thank you for choosing to stay with us during your recent visit to our area. We appreciate your feedback and are sorry to hear that your stay didn't meet your expectations. We take all feedback seriously and apologize for any inconvenience or frustration you may have experienced. We hope you'll give us another chance to provide you with the exceptional service you deserve in the near future.Sincerely,Hotel Management

6/10 Okay

Tom

Business traveler
Disliked: Staff & service, amenities
Not Applicable
Stayed 3 nights in Aug 2023
Response from Hotel Management on Aug 31, 2023
Dear Tom, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

8/10 Good

Pierre

Liked: Staff & service, property conditions & facilities
I liked the somewhat seclude location.
Stayed 2 nights in Aug 2023

8/10 Good

Nathan

Liked: Staff & service, room comfort
OK
Hallways and room have an unpleasant smell. Staff was friendly and room was clean, but cheaply maintained.
Stayed 7 nights in Aug 2023
Response from Hotel Management on Aug 17, 2023
Dear Nathan, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. Thank you for acknowledging their efforts. However, we regret any issue which kept it from being perfect. We have noted your concerns and will use them as an opportunity to improve our services. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

6/10 Okay

Roger

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Nice hotel clean rooms Only issue is if the hotel states that they have breakfast it should be more than just granola bars. A lot of the time i look at that option and figure the money saved by not having to buy breakfast into the room cost but when you do so and it only ends up having the value of $2.00 you end up feeling cheated.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Aug 12, 2023
Dear Roger, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

2/10 Terrible

John

Stayed 9 nights in Jul 2023

2/10 Terrible

Wesley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Bileg

Stayed 7 nights in Jul 2023

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
They should include bags in the rooms so customers can put dirty towels in them to give to the front desk to get clean ones
Stayed 7 nights in Jul 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay while I finished my summer internship. Had everything I needed.
Stayed 23 nights in Jul 2023
Response from Hotel Management on Jul 29, 2023
Dear Rebecca, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

Gary

Traveled with family
Liked: Staff & service, room comfort
Smelled like marijuana.
Stayed 1 night in Jul 2023

6/10 Okay

KIYOUNG

Traveled with group
Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Camille

Stayed 1 night in Jul 2023

6/10 Okay

Jen

Traveled with family
Liked: Cleanliness, staff & service
Run down facility. Room seemed clean although we had NO toilet paper in our room. Outdated furnishings in the rooms. Bed was comfortable. Breakfast in the morning is very minimal and just on a tabletop in the lobby.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 10, 2023
Dear Jen, Thank you for reviewing our hotel and highlighting the areas where we can progress. We are evaluating the instances you mentioned, as we are committed to offering better service to our guests. Your feedback is important to us and will be shared with the team for further improvement in the field mentioned. Our front desk team is available round the clock to help you. Although you had a pleasant stay, please allow us to improve this and give us another opportunity to welcome you back soon.Sincerely,Hotel Management

2/10 Terrible

Elsevar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service. It tooks two days to fix bathroom sink drain line. Within 3 days the didn’t clean room
Stayed 3 nights in Jul 2023
Response from Hotel Management on Jul 7, 2023
Dear Elsevar, We appreciate your review and are sorry you experienced issues with our service and housekeeping. Our housekeeping services are conducted weekly to ensure guests' privacy during extended stays. However, we are happy to provide this service at your request for a minimal fee. If there was any miscommunication about our services during check-in, please accept our apologies. Your feedback has been shared with our staff, and we would love another opportunity to ensure your next stay with us is exceptional. Sincerely,Hotel Management

4/10 Poor

Karen

Disliked: Cleanliness
Stayed 5 nights in Jun 2023

4/10 Poor

Michael

Traveled with group
Disliked: Staff & service, room comfort
Not friendly, beds and pillows were terrible, has a kitchen with no kitchen items and had to get my own towels and turn in dirty ones myself. Have to ask to get your room cleaned.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jul 4, 2023
Dear Michael, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness
It was alright
Stayed 5 nights in May 2023
Response from Hotel Management on Jun 3, 2023
Dear Rebecca, Thank you for your feedback on your recent stay at Extended Stay America. We appreciate your comments and are glad your experience was satisfactory overall. We value your input as it helps us improve our services. Please let us know if there is anything specific we can do to enhance your future stays with us. We look forward to welcoming you back in the future.Sincerely,Hotel Management

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hard beds
Stayed 1 night in Apr 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 29, 2023
Dear Jesse, It is lovely to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Sharon

Stayed 1 night in Mar 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff and the room, i didnt like the noise from the other people staying there.
Stayed 14 nights in Mar 2023
Response from Hotel Management on Mar 27, 2023
Dear Jessica, Thank you for choosing Extended Stay America. Our team strives to deliver a homelike experience with seamless service and accommodations, and your kind remarks are greatly appreciated. However, we regret we were unaware of the disturbance caused by some inconsiderate guests. We always aim to follow up on our guest's concerns when we are made aware and help make the most of their stay. We hope you will revisit us so we can provide the flawless hospitality you deserve.Sincerely,Hotel Management

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely recommend this hotel it's very comfortable, safe and very friendly staff as well as guest..
Stayed 1 night in Mar 2023

10/10 Excellent

Wesley

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing customer service great it's Expedia service that sucks expedius customer service this trash and handbasket
Stayed 2 nights in Mar 2023
Response from Hotel Management on Mar 5, 2023
Dear Wesley, Thank you for taking the time to share such complimentary feedback for Extended Stay America. We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management