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Rating 10 - Excellent. 500 out of 1003 reviews" "
10 - Excellent
500
Rating 8 - Good. 296 out of 1003 reviews" "
8 - Good
296
Rating 6 - Okay. 110 out of 1003 reviews" "
6 - Okay
110
Rating 4 - Poor. 53 out of 1003 reviews" "
4 - Poor
53
Rating 2 - Terrible. 44 out of 1003 reviews" "
2 - Terrible
44
8.8/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Angela
Mar 22, 2024
Liked: Property conditions & facilities
So far I love the nice clean room with wonderful staff
Angela
Stayed 1 night in Mar 2024
10/10 Excellent
EMILY
Business traveler, Traveled with partner
Mar 18, 2024
Liked: Property conditions & facilities
This was perfect
EMILY
Stayed 1 night in Mar 2024
6/10 Okay
Owen Peter
Traveled with partner
Mar 16, 2024
Liked: Staff & service, amenities
Liked the convenience to amenities. Staff were friendly. Breakfast was good. Wall to next room not sound proof. Easy to hear people talking.
Basic room.
Very comfortable hotel, I was able to check in, even though I didn’t get the floor I wanted it was ok, my room did have a humid weird stench but overall the room was clean so hey it wasn’t much to complain about .
Clean, comfortable room, nice and warm, especially in snowy weather. It felt friendly and welcoming. The staff members were all helpful and wonderful. We will definitely stay there again when visiting Aurora.
Set up booking for a friend staying in area - using a corner suite. Unit was roomy and clean. Guest really enjoyed the pool. Location was very convenient.
Beds were comfortable ,pool was under a complete renovation,no problems but the lady at the front desk could have been a little more professional. The gentleman was great but she continued to talk over the gentleman while he was trying to check me in . The conversation wasn't professional and she belched loudly while I was checking in. I just think she could work on her professionalism.
The pool and hot tub were out for maintenance, but nothing was said at check in. One reason i picked this hotel was to relax in pool/hot tub after dinner.
The property has sewage problems and the rooms stink. The front desk night people rolled their eyes and made snarky remarks when I tried to get information. However, when I checked out 4 days early because of the smell and bad treatment, the day manager was kind and refunded one of the two nights I stayed. But definitely won't be back.