Ratings based on 133 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from New Jersey
Wonderful Hotel in a Great LocationPosted May 5, 2015
Pros: The room decor, cleanliness, location and staff
Cons: Pool area temperature and Hot Tub temperature
Location: Plenty of stores and restaurants in the area
Check in was easy and pleasant, front desk recommended a room on first floor close to pool for my daughter. Room was quiet and clean. Beds and Pillows were comfortable. Bathroom was Clean and stocked with Shampoo, Conditioner, Lotion and Soap. There was a small refrigerator, coffee maker and microwave in the room. Breakfast in the morning was very nice and they kept everything fullly stocked. The pool and hot tub area were clean and there were plenty of tables, chairs and towels available. My only complaint was that the pool was a little cold/cool and the room itself wasn't warm enough for the pool to be cool. The Hot Tub was a nice size however the water was Not Hot it was rather cold. All in all I would recommend the hotel.
by A verified traveler
Not a great stayPosted May 3, 2015
Front desk not helpful on check in, even told me my reservation was for a different property. Had to have Expedia call them directly. Then they said I should have just made my reservation thru them. Guess they didn't like being wrong. Then we headed to the pool, which was freezing and the hot tub was very cold. Later on our air conditioner wasn't working, so I called the desk for help and was told to pull the 220wall plug and wait so it could reset. Great I love to play with electricity !! We had to do this 4 times thru the night to keep it working. Most miserable night ever. We will never return to this property or recommend it to anyone.
for Everyoneby A verified traveler
ConvenientPosted May 1, 2015
Pros: Convenient to the family we are visiting;
It was a week-end and a Baptist convention was going on. Breakfast was an extremely busy time, many of the food items were depleted and they don't have sufficient staff to keep it supplied for all. Could be handled & staffed more efficiently. Our previous stays there have been adequate.
by A verified traveler
Posted Apr 9, 2015
Cons: Get a quieter elevator!!
Elevator was very loud. Ask for room as far away from elevator as possible...
Comment from Hotel Management
Apr 11, 2015 by Michael GM, Hotel Management
I am sorry that you felt our elevator was too loud. This is the 1st complaint I have had of elevator noise. Should you choose to stay with us again please be sure to let us know of any problems you had so we may correct them or give you another room.
for Familiesby Duane from bella vista, ar
they for got usPosted Apr 4, 2015 on Hotels
they did not clean our room we had to get towels, room was not touched at all
for Business Travelersby Eric from Anderson, IN
Excellent hotel in an extra nice area!!Posted Mar 12, 2015 on Hotels
I've had a bad run of hotels lately so this was extra refreshing to have an all out positive experience. I had a great night sleep in an extra clean room with no issues.
for Couplesby A verified traveler
SleepyPosted Feb 21, 2015 on Hotels
The guest(s) next door to us had their TV on all night. I hardly slept.
for Couplesby Daniel
Posted Jan 29, 2015 on Hotels
for Familiesby Tiffany from Colorado
Great hotelPosted Jan 27, 2015 on Hotels
This is our second time staying at this hotel. Great & helpful staff. Breakfast is awesome. Love the shopping you can do around and the many different restaurants around. Only down part was the washer and dryer was out of order. The one time I actually needed to use a washer/dryer and I couldn't. But overall, stay was great, and we will be back soon!
for Business Travelersby A verified traveler
Posted Jan 25, 2015 on Hotels