Fireplace

Reviews of Hampton Inn & Suites Denver Downtown-Convention Center

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 493 out of 1001 reviews" "
Rating 8 - Good. 245 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 76 out of 1001 reviews" "
Rating 2 - Terrible. 57 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alexis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property itself is beautiful. Modern decor. Nice bar area w/daily happy hour promos. Safe, quiet, excellent proximity to restaurants, activities, and shopping. We walked to several restaurants and the 16th Street mall. Within a 10 minute Lyft ride for most activities. Breakfast each morning was hot, fresh, and tasty with great selections. Highly suggest to arrive by 9am at the latest, as selections decrease closer to closing when busy. Shout out to Mrs. Cindy, who went above and beyond by being a friendly, familar face and offering us options like a highchair, paper utensils, and soy milk for our little. Shout out to John at the front desk, who was able to get us a room change that we had been requesting since check-in related to cleaning issues (dirty bathroom) and safety concerns(broken items/exposed wires). Day 3 of our stay was our first encounter with John, and he got us a room change immediately and even called to check on us once we got settled! On the downside, housekeeping was nonexistent. We didn't see anyone the six nights that we stayed. We called for our trash to be emptied and a few additional towels and never saw anyone. We started placing our trash outside the door, and eventually, it was picked up. We retrieved towels from a housekeeper that we found in the halls. The pool was closed the first two days of our stay, and staff was unaware why or when it would open. With an increase to detail and sanitation efforts per staff, would have been an excellent stay.
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Alexis, we appreciate your insightful review about your stay. It's wonderful to hear that you appreciated our contemporary design, welcoming bar area, and the strategic location. We're glad you found our breakfast appealing, and want to thank you for acknowledging the exceptional service provided by our colleagues Cindy and John.However, we regret to hear that some aspects of your stay didn't meet your expectations. We're sorry for the inconvenience related to cleaning and maintenance issues. Your feedback is vital and we assure you that necessary measures are being implemented for improvement. Concerning the housekeeping and pool accessibility, we'll pass along your comments to the relevant department for further resolution. We value your insights and look forward to ensuring a seamless experience on your next visit.

6/10 Okay

Kim

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
We appreciate you taking the time to share your feedback, Kim.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Kelly, thank you for taking the time to share your experience at Hampton Inn & Suites Denver Downtown Convention Center. It's wonderful to know that you appreciated our spacious rooms. We hope to welcome you back in the future.

10/10 Excellent

Garla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping. Great big room that was awesome. Nice workout room
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Garla, it warms our hearts to know you enjoyed your stay at the Hampton Inn & Suites Denver Downtown Convention Center. Isn't it wonderful having shopping options so close by? We're thrilled you found your room spacious and fantastic, and that our exercise facilities met your expectations. We hope we'll see you again the next time you're in town!

2/10 Terrible

sae ro mi

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was no conditioner, no hair dryer, no cleaning, and there was even a picture of a lump of moldy ham on the breakfast buffet. What's absurd is that I'm sorry about the employee's attitude. At the end, I felt really bad, the money wasn't cheap, and even the valet service was an expensive stay. I wanted a partial refund and asked for a receipt, but they told me to get it from Expedia, which was ridiculous.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Thank you for taking the time to share your feedback.It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward.We do hope you allow us to host you again soon so we can share a more positive experience with you.

10/10 Excellent

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Customer Service on Apr 1, 2024
Brian, thank you for sharing your experience. Having you as our guest at Hampton Inn & Suites Denver Downtown Convention Center was a great pleasure. We trust everything went well during your stay. We're looking forward to serving you again in the future.

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Thank you for taking the time to leave this wonderful rating, Tessa! We hope to see you again soon at Hampton Inn & Suites Denver Downtown Convention Center so we can share yet another amazing experience!

6/10 Okay

Hana J

Stayed 3 nights in Jan 2024
Response from Customer Service on Mar 31, 2024
Thank you for sharing, Hana.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Mar 26, 2024
Emily, thanks for your positive rating of the Hampton Inn & Suites Denver Downtown Convention Center. The team is always striving to make our guests' experiences better. If you have any suggestions for improvements or specific feedback, we'd love to hear it. Looking forward to welcoming you back soon!

2/10 Terrible

Dallas

I did not stay here at all due to the location. Tried to contact Expedia to cancel reservation with no response. I will never use Expedia again!!!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Dallas, it's unfortunate to hear about the challenges you faced with cancelling the reservation through your booking platform. We're committed to offering the best possible experience for our guests and we deeply regret the inconvenience you encountered. We encourage direct communication with hotels for accurate assistance when the booking provider is not able to provide the needed support. We would appreciate an opportunity to provide an improved experience in the future.

10/10 Excellent

jacob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything you need in walking distance including a mall right across the street with retail shops and restaurants.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Jacob, it's delightful to hear that you found the Hampton Inn & Suites Denver Downtown Convention Center ideally located for all your needs, and convenience was just a short stroll away. Our goal is to ensure our guests can effortlessly explore nearby shopping and eating locales. We appreciate your review and hope to welcome you back in the future.

8/10 Good

Shannon

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Thank you for sharing your thoughts with us, Shannon!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hampton Inn & Suites Denver Downtown Convention Center. Thank you and have a lovely day!

10/10 Excellent

Anne Helene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is in a great location. Room was big and very clean. Morning breakfast was great-well above average for breakfast included places. Will stay here again.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 10, 2024
Anne Helene, it's a delight to know that you enjoyed your stay at Hampton Inn & Suites Denver Downtown Convention Center, including our ample and spotless rooms, and the substantial complimentary morning meal. We are eagerly awaiting your return visit. Thank you for your wonderful review!

2/10 Terrible

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities
The parking was atrocious. And the carpets looked like they’ve been cleaned for years. Expedia screwed us over and did not get a room that we paid for. We got a room that they had left over.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Angie, it's regrettable to read about your experience. Challenges with parking and the cleanliness of the carpets are matters we take seriously. We're continuously working on improving facilities to ensure guest comfort. For the discrepancy in room allocation, we suggest contacting Expedia, as they handle their booking details separately. We hope you'll consider providing us with another chance to deliver the quality of service you expect.

10/10 Excellent

Christy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our stay in Denver. We were there for a show at the conference center and this hotel was perfect
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Christy, it's fantastic to hear that Hampton Inn & Suites Denver Downtown Convention Center hit all the marks for your Denver stay. We're thrilled that our vicinity to the conference center contributed to your great experience. We look forward to providing you with another perfect stay should you return for another show.

6/10 Okay

Karen

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Construction or some kind of loud noise went all through night. My co-worker hardly slept due to the noise.The room blinds didn't work and actually the whole room had need of some serious repair and update. Bed was super comfortable and awesome pillows and very nice and clean.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 8, 2024
Karen, your comments about the intermittent loud noises during your stay and the maintenance issue in your room are concerning. Please accept our apologies for these concerns. Your praise for the comfort of our bedding and cleanliness is greatly appreciated. We aim to ensure a pleasant environment for our guests, and it seems like we hit some, but not all, of the right notes during your visit. Your feedback will be instrumental for potential improvements. We hope that you'll consider giving us another chance to provide a more stellar experience next time.

10/10 Excellent

Jason

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking for the night was half the price of the room
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 6, 2024
Jason, thank you for choosing Hampton Inn & Suites Denver Downtown Convention Center. We understand your observation regarding the valet parking rates. These are competitive and inline with the vicinity's standard. We appreciate your feedback and are thankful for your continued patronage. Hoping to see you again soon.

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool & hottub were fantastic, as well as, the breakfast is the way all hotel breakfast should be!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
Eric, it's delightful to hear you enjoyed the aquatic facilities and thought highly of the breakfast at Hampton Inn & Suites Denver Downtown Convention Center. We pride ourselves on offering an enjoyable and hearty breakfast that meets expectations. We look forward to the prospect of hosting your stay again in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Jose, thank you for choosing Hampton Inn & Suites Denver Downtown Convention Center. It's wonderful to see that you had a satisfying stay with us. We endeavor to provide the best experience to our guests and truly appreciate your feedback. Hope to see you again on your next trip to Denver.

10/10 Excellent

Mandi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a try!!!
Beautiful rooms in an excellent location and very clean! Loved our stay
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Mandi, thank you for your glowing feedback. It's wonderful to hear how much you appreciated the immaculate rooms at Hampton Inn & Suites Denver Downtown Convention Center and its fantastic location. We're thrilled you loved your stay and hope to welcome you back in the future. Safe travels!

4/10 Poor

David

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The basics are fine: there’s heat and hot water. But ownership is letting this property go to hell, no doubt to maximize their profits. The blinds are broken, the tv remote is spotty, pool and spa were closed without notice, and the front doors were broken. The staff is not supported properly to do their jobs. What kind of hotel manager sends the cleaning crew to mop a CARPETED elevator?! With so many other choices in downtown Denver, you can do better.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 19, 2024
David, it's regrettable to hear your recent stay did not live up to expectations. We understand your concerns about certain amenities not functioning as expected and the closure of the pool and spa. As for our team members, we aim to supply them with the best support and tools to ensure an enjoyable stay for our guests. We take note of your feedback regarding the cleaning practices. It’s our intention to provide you with a better experience in the future. We hope you'll consider us again, as we believe we can exceed your expectations next time.

8/10 Good

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charging $56/night to stay is unreal. I’m often staying in the area but cannot stay again because of the unreal parking charge.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 17, 2024
Angela, we appreciate your feedback. It seems the parking rates did not meet your expectations, and for that, we're sorry. Our rates are competitively priced for downtown Denver, yet we understand the need for affordable options. We truly value your patronage and we hope to have another chance to host you with a more satisfactory experience.

4/10 Poor

kayla

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Thank you for sharing your feedback, Kayla.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Thanks for the perfect rating, Christian!We're pleased to hear that you have fully enjoyed your stay at Hampton Inn & Suites Denver Downtown Convention Center, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 Okay

Kathy

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Room was clean but maintenance was needed
There were some maintenance concerns. The ceiling above the elevator panel on car 6 was dripping liquid. The swimming pool needs to be resurfaced. There was a long wait to go to pool and fitness area. Bathrooms needed a exhaust fan. Towel rack was loose. Bathroom sink had a crack in it. The front desk staff were friendly and very helpful.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 11, 2024
Kathy, we value your observation and thank you for highlighting the areas that need our attention. It's unfortunate that you experienced some issues with the building maintenance and had to wait longer to use the pool and fitness amenities. We're glad to hear that our team members at the front desk were helpful and friendly. Rest assured, your feedback will be utilized as part of our ongoing commitment to maintaining and improving our facilities. We hope to welcome you back for a smoother experience in the future.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Dominique, it's splendid to learn that you had a wonderful experience at Hampton Inn & Suites Denver Downtown Convention Center. We greatly appreciate your top-notch rating and hope to serve you again in the future. Thank you for choosing us.

8/10 Good

Ian, Broomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Ian, we're grateful for your 4-star rating of Hampton Inn & Suites Denver Downtown Convention Center. It's crucial for us to ensure our guests have a pleasant stay, and it seems we fulfilled this for you. We would look forward to welcoming you back.

2/10 Terrible

Angel

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 22, 2024
We appreciate you taking the time to share your feedback, Angel.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Ebonie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 31, 2024
Ebonie, it's wonderful to hear that your stay at Hampton Inn & Suites Denver Downtown Convention Center was worthy of a top-notch rating. We sincerely appreciate your feedback and should your travels bring you back to Denver, remember that we'll be here to provide another exceptional experience. Safe travels.

10/10 Excellent

Eric

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Eric, it's fabulous to hear that you had such an exceptional stay at Hampton Inn & Suites Denver Downtown Convention Center. We really appreciate your top rating! We are eager to welcome you back on your next visit to Denver. Thanks for making us your hotel choice on Expedia.

8/10 Good

ABDULAZIZ, San Antonio

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
We appreciate your lovely rating, Abdulaziz!The satisfaction of our guests is important to us so we can't wait to see you back again at Hampton Inn & Suites Denver Downtown Convention Center soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Jarrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Jarrett, it’s delightful to hear that you enjoyed the spaciousness of your room at the Hampton Inn & Suites Denver Downtown Convention Center. We're thrilled you had a comfortable stay, and we hope to welcome you back in the future.

10/10 Excellent

Luis

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Luis, we're thrilled to hear that your stay at Hampton Inn & Suites Denver Downtown Convention Center met your expectations. Our team appreciates your rating and we hope to welcome you back on your next visit to Denver.

4/10 Poor

Kelly

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 14, 2024
We appreciate the feedback, Kelly.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Okay

luz

Traveled with family
Liked: Cleanliness, staff & service
Not as advertised
This hotel was not as advertised. We specially chose this one because it had to beds and a pull out couch. We flew into Denver and wanted to get a good nights rest before making our drive. Since there was not a pull out sofa bed (which was shown in pictures and stated) my husband had to try and sleep on the floor. The breakfast was good and all the staff was nice and helpful. The location was great. It just didn’t fit my families needs
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 22, 2023
Luz, thank you for taking the time to share your feedback. We regret that the guest room did not meet your specific needs as a family, even though it was chosen for its particular features. This will be a point of reflection for us. It's heartwarming to hear you found our breakfast enjoyable and our team members accommodating. Your remarks about our location being great are truly rewarding. We hope you'll consider giving us a chance to better serve you if you revisit Denver.

8/10 Good

alexia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This hotel is pretty good but the rooms could be better. The bed and pillows are not very comfortable and the TVs are so old that you can only watch live TV on a limited number of channels. The arrangement of the room felt odd with a huge space in the middle of the room. The toilet holder was improperly installed and would fall constantly. The showers have a huge gap with no curtain or door so you are very cold unless under direct water. Outside of the room the staff was very friendly and the breakfast was pretty good as well. For one night stay it does the job and for the price it was reasonable.
Response from Customer Service on Dec 21, 2023
Alexia, thank you for taking the time to share your thoughts. We're glad to hear you found value in your stay at Hampton Inn & Suites Denver Downtown Convention Center, and enjoyed our friendly team and breakfast offering. However, we regret that some aspects of the room did not meet your expectations. We continue to make improvements and your feedback here is invaluable. Should you decide to stay with us again, we'd love the opportunity to provide a superior experience.

8/10 Good

Hannah

Liked: Staff & service, property conditions & facilities
I loved this hotel the only thing I’d say that needed help was the front desk. There were 2 different men I spoke with and they were both kind of rude for no reason. Maybe they were tired or having a bad day
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 19, 2023
Hannah, we're delighted to hear that you had a good experience overall at Hampton Inn & Suites Denver Downtown Convention Center. We regret, however, that interactions at the front desk fell short of the warm, helpful service we aim to provide. Our team members' experiences are vital for our guests, and we're always working towards improvement. We appreciate your understanding and your feedback. Looking forward to welcoming you back.

4/10 Poor

Hailey

Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 20, 2023
Hailey, we've noticed your rating and are disappointed to learn that your stay didn't meet expectations. We aim to provide a seamless experience to all our guests, and we regret that we fell short in your case. Your feedback is essential to us as we continuously strive to improve. We hope for an opportunity to better serve you in the future.

10/10 Excellent

January

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here before and love the location! However, they seemed to be quite busy and front desk seemed very overwhelmed! He did a fantastic job considering the phone was non stop ringing, a possible fight in the pool and a disgruntled guest at the counter he handled it with patience and grace! Joel did great and deserves some praise! Breakfast is great! Room was awesome!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
January, we appreciate your high praises about Hampton Inn & Suites Denver Downtown Convention Center. It's wonderful that you enjoyed your room and our breakfast. Joel will definitely be thrilled to hear about your recognition of his patience and grace amidst a busy day. We heartily agree, our location is often praised by our guests. We look forward to hosting you again in the future.

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 17, 2023
Thank you for sharing your perfect rating with us, Ashley!It's wonderful to see how much you appreciated your time at Hampton Inn & Suites Denver Downtown Convention Center! We want everyone to feel right at home at Hampton Inn & Suites Denver Downtown Convention Center. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

2/10 Terrible

Mailin

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 14, 2023
Mailin, it appears from your rating that your stay didn't meet your expectations. We always aim to deliver a great experience, and we're disappointed to hear that this wasn't the case for your visit. Your feedback is important to us and we'll certainly take it into account for future enhancements.

6/10 Okay

William Scott

Business traveler
Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 13, 2023
William, it appears you had a neutral experience. Your feedback is of great importance to us, and we would be keen to learn more about how we can elevate your future stays. Please feel free to share any detailed thoughts or suggestions you might have. Thank you for choosing to stay with us.

10/10 Excellent

Lei

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful experience. Not too far from the Nuggets arena. Beautiful area!!
Stayed 1 night in Oct 2023
Response from Customer Service on Dec 13, 2023
Lei, it's great to hear that your stay at Hampton Inn & Suites Denver Downtown Convention Center enhanced your Denver experience. We're pleased you appreciated our location near the Nuggets arena and the beauty of the surrounding area. We hope to welcome you back soon!

8/10 Good

Onkar

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Onkar, thank you for your rating of Hampton Inn & Suites Denver Downtown Convention Center. We appreciate your feedback and hope to welcome you again soon. Your continued patronage is significant to us.

8/10 Good

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 11, 2023
Thank you for the great rating, Joseph!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hampton Inn & Suites Denver Downtown Convention Center. We'd like to share an even better experience with you soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 9, 2023
Michael, it's fantastic to hear you had an excellent experience at Hampton Inn & Suites Denver Downtown Convention Center. We're thrilled to continuously provide top tier service and comfort for our guests. We look forward to your next stay with us.

6/10 Okay

Jessica

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Hotel staff unfriendly and rude
Response from Customer Service on Feb 13, 2024
Jessica, we regret to hear about the unsatisfactory encounters with our team members. It's usually our priority to create a welcoming environment for our guests and we apologize we faltered in achieving this during your stay. We will use your feedback to make necessary improvements in our guest interactions. Thank you for sharing this with us.

10/10 Excellent

Gilbert and Donna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility had great breakfast.
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 8, 2023
Gilbert and Donna, thank you for your compliments regarding our breakfast at the Hampton Inn & Suites Denver Downtown Convention Center. Our team members continually strive to offer a variety of tasty options to start your day right and we're glad to note we hit the mark with you. We look forward to welcoming you back in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, amenities
Courtious efficient
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Amanda, it's wonderful to hear about your positive experience at the Hampton Inn & Suites Denver Downtown Convention Center. It sounds like our team members' professional and efficient service contributed significantly to your stay. We can't wait to welcome you back in the future!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 5, 2023
Richard, thank you for choosing Hampton Inn & Suites Denver Downtown Convention Center for your stay. It seems that your experience with us met your expectations and we're glad to have served you efficiently. For an even better visit next time, we're eager to hear about particular aspects you enjoyed or any areas where you feel we could improve. We look forward to welcoming you back in the future.