Front of property - evening/night

Reviews of Holiday Inn Denver Lakewood, an IHG Hotel

3 out of 5
Holiday Inn Denver Lakewood, an IHG Hotel
7390 West Hampden, Lakewood, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1010 reviews" "
Rating 8 - Good. 260 out of 1010 reviews" "
Rating 6 - Okay. 70 out of 1010 reviews" "
Rating 4 - Poor. 28 out of 1010 reviews" "
Rating 2 - Terrible. 16 out of 1010 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jazzmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quite. Just no cleaning service.
Stayed 4 nights in Feb 2024

10/10 Excellent

Tim C

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was prompt and competent
Stayed 2 nights in Mar 2024

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Main problem was the elevator was out of service and we were on 5th floor. Signs were very confusing on which elevator to go to and the hosts yelling at us to go the other elevator. Otherwise we had a great stay.
Stayed 1 night in Mar 2024

6/10 Okay

Greg

Liked: Staff & service
Disliked: Property conditions & facilities
Both elevators were not working, only a freight elevator adding to a tired look to the property.
Stayed 1 night in Mar 2024

6/10 Okay

Jazzmine

Stayed 4 nights in Mar 2024

8/10 Good

AM, Denver

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevators out of service
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
We appreciate the 4/5! Reaching for the 5th... and we are in process of installing brand new elevators!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet area I'm not too close to downtown where there is a lot going on and it's a pretty decent area
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Sonya.

10/10 Excellent

Bonnie, Rifle

Liked: Cleanliness, staff & service, property conditions & facilities
Michael and the other gentleman were very friendly caring and accommodated our airplane being late, winter storm driving and late check in.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Bonnie. We do have an amazing team at the front desk! So glad you made it through that storm!

10/10 Excellent

Andre

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stay was fine. Place was well kept. Construction on one of the two elevators was the only eyesore. Otherwise it was clean and nice inside.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Andre. We are in final process of installing brand new elevators. Thank you for your patience.

2/10 Terrible

Takuya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
We'd like to learn more Takuya, about how we could have improved your experience.

8/10 Good

Glenn

Traveled with family
Liked: Cleanliness, staff & service
Good value and convenient. Enjoyed the great deal on breakfast. Sadly no pool available as we were hoping for that for our stay.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Our pool is now open! We apologize for the inconvenience as it was down for maintenance for a short period. Thank you for sharing your feedback.

10/10 Excellent

Aysha

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Aysha. Our Housekeeping team is amazing!

6/10 Okay

David Benjamin

Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 21, 2024
We'd like to learn more, David, about how we could have improved your stay with us.

2/10 Terrible

Adam

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude front desk staff, condescending and over charged three nights. Never stay at this hotel.
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 20, 2024
We apologize for the experience, Adam. Our front desk is typically known for their service and welcoming demeanor. If there is an issue with billing, many times that has to be resolved through the site where you booked the reservation (Expedia) but we will look into the issue for you.

6/10 Okay

Alfredo

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 20, 2024
We'd like to learn more, Alfredo, about how we could have improved your stay with us.

8/10 Good

Rosendo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Was great
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 20, 2024
Thank you Rosendo.

8/10 Good

Windy

Business traveler, Traveled with partner
Nice
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 20, 2024
We appreciate the 4/5 Windy. Striving for the 5th.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 20, 2024
Thank you for the 5/5 Dennis!

10/10 Excellent

Serenity

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay. The only thing that was a little loud was possibly a water heater sound. It would turn on and off multiple times which was a little loud to sleep with but other than that it was great! Staff was extremely nice and helpful and the room was really clean! It was a great experience and I would come back again!
Response from Guest Services on Jan 30, 2024
We are so pleased you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, amenities
Clean, friendly and nice customer service
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 30, 2024
Thank you Courtney

8/10 Good

Chao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 30, 2024
Thank you Chao

10/10 Excellent

Sasha

Stayed 1 night in Jan 2024
Response from Guest Services on Jan 30, 2024
Thank you for the 5/5 Sasha

10/10 Excellent

Christopher

Liked: Property conditions & facilities
Perfect
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 30, 2024
We appreciate the 5/5 Christopher

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Services on Jan 30, 2024
We appreciate the 5/5 Robert

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Guest Services on Jan 30, 2024
Thank you for the 4/5 Edward

10/10 Excellent

Amber

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I stay in Lakewood 1x month for work and out of all the hotels I’ve stayed in this was my best stay!
Stayed 3 nights in Jan 2024
Response from Guest Services on Jan 30, 2024
Thank you, Amber, for choosing Holiday Inn Lakewood for your extended stay.

8/10 Good

Gustavo

Stayed 1 night in Jan 2024
Response from Guest Services on Jan 30, 2024
We appreciate the 4/5 Gustavo

10/10 Excellent

Carrie, Dahlonega

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 30, 2024
We appreciate the 5/5, Carrie

10/10 Excellent

Ramon

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 30, 2024
Thank you for the 5/5 Ramon

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 30, 2024
Thank you, Sonya, for the 10/10 rating

10/10 Excellent

Meredith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff very pleasant and helpful. The restaurant was convenient and the food good.
Stayed 3 nights in Nov 2023
Response from Guest Services on Jan 30, 2024
Thank you for the feedback, Meredith.

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 30, 2024
Thank you for the 5/5 Jose

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
It’s beautiful place
Stayed 2 nights in Nov 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun
Stayed 1 night in Nov 2023

10/10 Excellent

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if hotels would go back to at least a continental breakfast now that covid is over
Stayed 1 night in Nov 2023

6/10 Okay

Noemi

Traveled with partner
Disliked: Amenities
The building screams renovation. The only great thing about this place is the location and the staff. For the rest it needs sone work done.
Stayed 3 nights in Nov 2023
Response from Guest Services on Nov 14, 2023
Thank you for your feedback, Noemi. We do have an amazing location and staff. Will follow up with our management team on your other recommendations.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 14, 2023
Thank you for the 5/5 Robert

4/10 Poor

SUSAN, CHULA VISTA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 14, 2023
We apologize, Susan, that you did not fully enjoy your stay with us. We'd like to learn more about how we could have improved your stay.

10/10 Excellent

Jamie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable beds
The hotel was great. Very clean and beds were very comfortable. Very quiet...Never heard anything going on outside our room.
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 8, 2023
Thank you for the 10/10 rating!

6/10 Okay

Clint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not really the hotel’s fault but a few rooms down, there was a group of kids partying and tampered with smoke detector and smoking in hall and room. They set off the fire alarm in the hotel for about 45 min so that was pretty irritating. However, the group did get evicted from their room so I have to give props to the Holiday inn Management. They handled as quickly as they could and took care of the situation.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 8, 2023
That is frustrating! For both guests and our management team. Thank you for acknowledging the diligence and efficiency of our team in handling the issue.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and very clean room I’ll go back to that hotel!
Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 8, 2023
Thank you for the post. We look forward to your next stay.

10/10 Excellent

Joseph

Stayed 4 nights in Oct 2023
Response from Guest Services on Nov 8, 2023
Thank you for the 5/5, Joseph!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I particularly liked that i did not have to have daily room service.
Response from Guest Services on Nov 8, 2023
So glad you enjoyed your stay with us Catherine.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 8, 2023
We appreciate the 5/5, Lee

10/10 Excellent

christina

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 8, 2023
Thank you for the 10/10 Christina

10/10 Excellent

Melanie

Stayed 1 night in Oct 2023

4/10 Poor

EARL

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2023
Response from Guest Services on Nov 8, 2023
We apologize, Earl, that you did not fully enjoy your stay with us. Please reach out directly so we can learn more about how we could have improved your visit.

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Response from Guest Services on Nov 14, 2023
We'd like to learn more, Martin, about how we could have improved your visit.

6/10 Okay

Todd, Erie

Stayed 3 nights in Aug 2023
Response from Guest Services on Nov 14, 2023
We would be interested, Todd, in learning more about how we could have improved your stay with us.