Ratings based on 284 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nicest hotel staff

Posted Aug 11, 2014
Location: All good
Nicest part of our whole vacation was at this hotel. From check in, to pool staff, to housekeeping. Everyone was nice and helpful.
Comment from Hotel Management
Aug 14, 2014 by Lori, Hotel Management
Thank you for the very nice compliment! It is terrific to be a the top of your vacation list ! I have shared your comments with our staff and they were so excited to know that their work made a difference in your vacation. I hope that your travels will bring you our way again! It will be our pleasure to welcome you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Aug 11, 2014
Good location to shopping and restaurants and the freeway.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2014
Comfortable stay in Denver West area. Great remodel of front restaurant/bar
Comment from Hotel Management
Aug 3, 2014 by Lori, Hotel Management
Thank you for staying with us and I'm glad that you enjoyed the lobby and restaurant remodel. Please join us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jul 28, 2014
We only stay there for one night. Very comfortable and close to the place we need it to be early next morning.
Comment from Hotel Management
Jul 29, 2014 by Lori, Hotel Management
Thank you for being our guest and for taking time to review the hotel. It is our pleasure to serve you and hope that you have an opportunity to stay with us again in the future!
2 out of 5
by A verified traveler from Florida

Stop over from Denver airport to Vail

Posted Jul 5, 2014
Pros: Location
Cons: Cleanliness, sound proofing of the rooms
Location: Many restaurants and a Whole Foods Store.
We arrived very late, around 11 pm, but we're greeted with a smile. Our room looked nice, but within a few minutes of settling in, we saw crumbs on the night stand, desk and floor. We cleaned up as best we could. As we prepared for bed, we saw that the bathroom sink drain was badly clogged. It took more than 15 minutes to even try to use the sink again. It was late and we were tired. Once in bed, we could hear noise from the room next to us - tv, coughing, the sink, toilet. We were so annoyed after a long flight and the late hour. We also heard the neighbors alarm clock, tv, shower and phone conversation the next morning. In the morning, we found that the tub did not drain either. It was disgusting. Water was up to my ankles and it never drained out completely while we were in the room. Also, while in the shower I looked up and saw a vent that was filthy- thick with lint, dirt, mold -whatever it was, it wasn't clean. My husband opted out of a shower, but then had to shave in a sink that would not drain. I made a point to stop at the front desk to complain and was given a smiling apology and the offer of a free cup of coffee. We had coffee in the room, thank you.
Comment from Hotel Management
Jul 12, 2014 by Lori, Hotel Management
Thank you for choosing the Denver Marriott West and I aplogize that our level of cleanliness was lacking. We typically pride ourselves with a terrific staff and a great product to match. We didn't meet the mark during your stay. I do appreciate you providing the feedback so that I can work with our teams to improve. I hope that you will provide us with the opportunity to serve you again in the future.
1 out of 5
by A verified traveler

Over priced!

Posted Jun 17, 2014
Pool was not filled. Staff was rude. 18$ for a crappy breakfast.
Comment from Hotel Management
Jun 21, 2014 by Lori, Hotel Management
I appreciate you being our guest and apologize that you were unable to enjoy our outdoor pool area. While it was i mportant for us to complete a resurfacing project in order to keep the pool at it's best, I understand that any work is an inconvenience. I am concerned that you found our staff rude and will certainly follow up so that we avoid any issues in the future. Clearly we missed the mark on providing you a quality experience in the hotel, but I do hope that you will give us another opportunity to serve you.
5 out of 5
Recommended
for Everyone
by Jenny from Cincinnati

FABULOUS Stay!

Posted May 27, 2014
Pros: Everything! Convenient Location, free shuttle service around the immediate area. We booked a room with free breakfast and free wifi which was great.
Location: Colorado Mills mall is a 4 minute walk/free shuttle ride from the hotel Light Rail station is a few minutes away/free shuttle ride from the hotel
We stayed at this hotel from Friday, May 23 - Monday, May 26 and had an absolutely wonderul experience. -Breakfast Buffet This was a great addition to our accomodations. The buffet was terrific - hot items like eggs, sausage, potatoes, oatmeal (with lots of toppings). You could also ask your waiter for omelettes, pancakes, and french toast (all included). On the cold side there was cereal, yogurt parfaits, lots of fresh fruit, bagels/bread offerings, and pastries. You could also get coffee and juice. The staff was terrific about also providing boxes for to-go meals. -Special Things I am a BF mother - the staff was very accomodating with rushing a fridge/freezer to our room so the milk wouldn't spoil (free of charge), and also kept my larger ice blocks frozen in one of their hotel freezers during my stay. They also sterilized my pump parts for me in their microwave behind the front desk. This was something I was very worried about and they made the experience delightful and worry free. The hotel also offers an 'At Your Service' free shuttle (just remember to tip a little something!). I took the shuttle several times - to the light rail station to get downtown (VERY convenient, costs $4 each way, about a 30 minute train ride), and also to get to the neighboring Colorado Mills mall (about 4 minutes away, also walkable but the shuttle is a nice touch). -Staff The staff was delightful and very friendly - providing that personal touch and extra level of service.
Comment from Hotel Management
May 29, 2014 by Lori, Hotel Management
Thank you for being our guest and for your review of the hotel. It is a pleasure to serve you and I will be certain to share your appreciation with our staff. They are a great team and will appreciate knowing that they made a difference in your stay. Please join us again!
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted May 19, 2014 on Hotels.com
5 out of 5
Recommended
by Nancy Millarch from Arvada,CO.

A very welcoming family here.

Posted May 7, 2014 on Hotels.com
THE STAFF AT THE MARRIOTT DENVER WEST WAS VERY GRACIOUS AND MADE ME FEEL VERY WELCOME. I ONLY STAYED WHILE MY HOUSE WAS HAVING WORK DONE, SO I WAS NOT ON A VACATION BUT THE STAFF MADE ME FEEL LIKE I WAS ON ONE.EVERY STAFF MEMBER I WALKED BY SAID HELLO AND ASKED IF THEY COULD DO ANYTHING FOR ME.THEN THEY TOLD ME TO JUST CALL THE DESK IF I DO NEED ANYTHING. EVERYONE SMILED. I HAD A COLD SO A HUMIDIFIER WAS BROUGHT TO ME AND A REFRIGERATOR BECAUSE I FELT LIKE I WAS TO SICK TO EAT IN THE RESTAURANTS. THE FOOD AND ROOM SERVICE STAFF WERE INCREDIBLY EFFICIENT. THE SERVICE WAS GREAT AND THE FOOD WAS DELICIOUS. I WISH I COULD HAVE STAYED LONGER BECAUSE I WANT TO EXPERIENCE THE HOTEL WHEN I AM HEALTHY.I WILL DEFINITELY COME BACK. THANKS FOR A NICE TIME AWAY FROM MY HOME. YOU TREAT EVERYONE LIKE FAMILY.OH AND THE ROOM WAS CLEAN AND COMFY TOO.
Comment from Hotel Management
Aug 2, 2014 by Hotel Manager, Hotel Management
I am so glad that we could take care of you whle work was being completed on your home. Our staff is terrific and I sincerely hope that you can allow us to serve you again ...perhaps on a true vacation!
5 out of 5
Recommended
for Couples
by Jerry from Colorado Springs, CO

Great Place To Stay!

Posted Apr 16, 2014 on Hotels.com
The staff were all neat, friendly, and professional. Always willing to help and go the extra mile. We really enjoyed our stay. They upgraded our room for our anniversary and everything. I would recommend this hotel to others and will definitely stay here again!