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Reviews of Quality Inn & Suites Denver Airport - Gateway Park

2.5 out of 5
Quality Inn & Suites Denver Airport - Gateway Park
3300 North Ouray Street, Aurora, CO

Reviews

7.0

Good

Rating 10 - Excellent. 296 out of 1008 reviews" "
Rating 8 - Good. 272 out of 1008 reviews" "
Rating 6 - Okay. 151 out of 1008 reviews" "
Rating 4 - Poor. 133 out of 1008 reviews" "
Rating 2 - Terrible. 156 out of 1008 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Keegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The pound some of the desk people were nice parking hard to get towels from room service
Stayed 1 night in Apr 2024
Response from Quality Inn DIA Gateway Park Management Team on Apr 18, 2024
Thank you for sharing your feedback with us. We're glad to hear that some of our desk staff were friendly. We apologize for any inconvenience you experienced with parking and obtaining towels from room service. Your comments will be shared with our team to address these issues and ensure improvements are made. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Donna

Staff was very friendly
Stayed 1 night in Apr 2024
Response from Quality Inn DIA Gateway Park Management Team on Apr 18, 2024
We're delighted to hear that you found our staff very friendly! Providing excellent service with a smile is important to us, and we're glad that our team made a positive impression on you. If there's anything else we can do to make your stay even better, please let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Matthew, Orem

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient to the freeway and easy to find. The room was clean and in good repair. They have a great breakfast every day that is free of charge.
Stayed 1 night in Apr 2024
Response from Quality Inn DIA Gateway Park Management Team on Apr 18, 2024
Thank you for your positive feedback! We're glad to hear that you found our location convenient, our rooms clean and well-maintained, and that you enjoyed our complimentary breakfast. Providing a comfortable and convenient experience for our guests is our top priority, and we're thrilled that we met your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Mamadou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
2/3 of the front desk staff were friendly so not too bad
Stayed 1 night in Apr 2024

4/10 Poor

Chad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leaking shower faucet, pube on shower sill, ash on coffee table, warped flooring in the elevator, a poorly working front door (took me three attempts to enter), and no regular coffee in the room. It’s an airport hotel, people want coffee before a 6:30am flight. Called front desk twice after my 10pm check in to get info about spa. Nobody answered despite two ppl being on the clock. Never got the info, went to bed instead. I spent my week in three different Hampton Inns around Denver metro. Booked this on my last night to see if it was a better value. Won’t do that again.
Stayed 1 night in Apr 2024

4/10 Poor

DeeDee

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so disappointed, I payed more for a hotel that had a hot tub but it was not working. I feel like I should get some money back, that is why we chose this hotel. A little sad.
Stayed 1 night in Apr 2024

8/10 Good

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed. I had a short layover but the shuttle was convenient, the 24 hour pool is so awesome I wish I had time to use it and it was very clean and comfortable. If the hot tub and hair dryer were operating I would give it 5 stars!!!
Stayed 1 night in Apr 2024

2/10 Terrible

Dat

Bad hotel
Stayed 1 night in Mar 2024

6/10 Okay

Shane

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Disgusting pool, hot tub broken, exercise area is a joke—equipment is mostly broken or missing
Stayed 1 night in Mar 2024

2/10 Terrible

Nathan

Disliked: Staff & service, property conditions & facilities
Was told that parking wasnt safe. Was told that wakeup call may not work....system was bad. Was told room might have bed bugs. Room key didn’t work Room lock didnt latch Ice machines didn't work Front desk receptionist threatened me
Stayed 1 night in Mar 2024

10/10 Excellent

Rickey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth, Spring City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED staying at this property!! This is from a frequent traveler. Only rated facility condition a 4 star because the hot tub was broken... 😢 Otherwise, the facilities are fabulous and we both enjoyed the comfy bed and accommodations.
Stayed 1 night in Mar 2024

10/10 Excellent

Ricardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds.. clean room and hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great shuttle service, reasonable price and right off I70 which makes the trips even easier than navigating the airport area
Stayed 1 night in Mar 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle to airport was convenient
Stayed 1 night in Mar 2024

6/10 Okay

Andrea, Houston

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Decent hotel near Denver airport that I used after my evening flight out of Denver was cancelled because of a blizzard. It's clean, and the neighborhood seemed safe, though I did not have much of a chance to look around. I was disappointed by two things: the promised shuttle bus to the airport left early, which meant I had to pay for an Uber. Their shuttle only runs once per hour, and they have very limited seats. When I checked in late at night, most of the early morning shuttle seats were already booked. The hotel should state that on their website. And breakfast was not open when promised.
Stayed 1 night in Feb 2024

6/10 Okay

Jann

Stayed 1 night in Mar 2024

10/10 Excellent

Dusty

Stayed 1 night in Mar 2024

6/10 Okay

Todd

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were really unhappy about your shuttle service driver that picked us up that night. He couldnt get his lazy ass out of the seat to help load our baggage or even open the door for my wife who had her hands full. Even when we got to hotel he didnt even get out and open doors, he just sat there and didnt even move. If my wife would have not closed the door on the van when she got out at hotel i would have left it open and would have walked into hotel so he would have to get out to close door.
Stayed 1 night in Mar 2024

6/10 Okay

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Average stay it was. Someone knocked my door while I was sleeping and didn’t understand what he asked me because he didn’t speak a word of English, I don’t speak Spanish, they should teach their employees some basic English at least,
Stayed 1 night in Mar 2024

4/10 Poor

Chelsea, Puyallup

Liked: Staff & service
Disliked: Property conditions & facilities
There wasnt blankets on the bed and the hottub was broken.
Stayed 2 nights in Feb 2024

2/10 Terrible

Marcin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Fred

Stayed 1 night in Feb 2024

2/10 Terrible

Aspen

Disliked: Staff & service
The front desk was very unhelpful, i ended up staying the night at DIA because my shuttle never came to get me. I already spoke with one of your agents and submitted a request for refund.
Stayed 1 night in Feb 2024

2/10 Terrible

Shyale

Called the hotel shuttle. One arrived, and stayed they were going to the Quality Inn. The van that they drive had the logo. Sadly, there are two Quality Inns and I wasn’t asked which one. I was sent back to the airport to get into another van. The water for the shower was difficult to turn on and I could not turn it off. There was only one staff member at the front desk for checking and outs. I had to wait as they were very busy.
Stayed 1 night in Feb 2024

2/10 Terrible

Rowan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was an awful stay and we should receive a refund. The bathtub was so backed up and disgusting that we couldn’t even shower. The hot tub was broken. There was no hot water when we tried to even turn the shower on and we were in Denver for medical reasons, so very uncomfortable and unenjoyable stay. We should not have to pay for the room with all that considered.
Stayed 2 nights in Feb 2024

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable rooms and beds. Heated pool. Breakfast. Lovely
Stayed 1 night in Feb 2024

8/10 Good

Melody

Stayed 1 night in Feb 2024

10/10 Excellent

Carrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin. Spacious rooms. Very clean. Pleasant front desk.
Stayed 1 night in Feb 2024

10/10 Excellent

Kristin

Liked: Amenities, property conditions & facilities
Flight cancelled, grabbed a room here. A lot of traffic so longer wait for airport shuttle and getting to hotel
Stayed 1 night in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in Feb 2024

4/10 Poor

Felicha

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Upon existing a side door, we found a small baggie of what looked to be a white rock like substance. The hottub did not work, and house keeping didnt give us new towels or trash bags during our stay.
Stayed 3 nights in Feb 2024

4/10 Poor

Jon

Traveled with family
Liked: Cleanliness
Online it stated $8/per day for extended parking- at the hotel they charged $10/day- even though I could show them online. That’s false advertising- and one of the reasons I chose this location. The other reason was I called the day before and asked what the breakfast would be the next morning. My daughter has dietary needs- no dairy, sugar (diabetic), gluten free. I was told there was bacon. No bacon. Staff couldn’t answer questions about if there was milk in the eggs, sugar in a drink, etc. very limited options. She had disgusting sausage and a banana. Staff was disinterested and non helpful- really just wanted to continue conversations with other staff. The coffee maker in the room looked like a child’s toy. I made tea- which came out cold and barely tinted. Coffee the next day was also cold and looked lighter than ice tea. I wouldn’t recommend Would love for the management or owner to at least correct the parking charge.
Stayed 1 night in Feb 2024

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay , nice to have the shuttle to the airport.
Stayed 1 night in Jan 2024

10/10 Excellent

Kristine

Stayed 1 night in Jan 2024

10/10 Excellent

Maene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Josh

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Great location with an enjoyable outside seating area with a huge pond and swings the dogs loved it. The staff are very understanding, everyone is so helpful and polite even the guest are a delight. Breakfast is always hot and fresh, rooms are clean so we are happy with our stay 10 out of 10 but the things I see myself comparing to the next hotel are Waiting at the desk for 10/15 minutes for a staff member to come out gets irritating but maybe put a bell on the counter so the staff can be aware of the guests waiting The pool is warmer than the hot tub Shower felt like warm bath water on the 1st floor The 4th floor smells like mildew and that’s the entire floor definitely wouldn’t stay on The 4th floor especially with a child But great experience
Stayed 1 night in Jan 2024

8/10 Good

Benson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself could use a renovation as there were some issues in the room that showed its wear. The room was spacious and the beds were comfortable. The breakfast that was included with the room seemed to be fine although I did not partake as I wasn’t ready to eat so early. The staff at the front desk were quite polite and the shuttle driver we had in the morning to the airport was the greatest!
Stayed 1 night in Jan 2024

10/10 Excellent

Pablo

Stayed 1 night in Jan 2024

8/10 Good

angela

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice amenities. Friendly staff. Shuttle pickup from airport never happened. Temperature was below freezing. Had to take a cab.
Stayed 1 night in Jan 2024

4/10 Poor

Shannon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The furniture in reception was falling apart and dirty.
Stayed 1 night in Jan 2024

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, room comfort
Flight cancelled
Flight was cancelled, so I had to book something fast. Booked here to utilize the shuttle which was super handy. Room was dated, but super spacious and clean. Fridge kept beverages cold. Hot water and good pressure. Id stay again
Stayed 2 nights in Jan 2024

2/10 Terrible

Brittany

Stayed 1 night in Jan 2024

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
shame on you comfort inn!
This hotel is terrible,there was a snowstorm in Colorado which force us to find a hotel close to the airport for a one night stay. I called the hotel once we get to Denver to make sure they had my name and my reservation. They said yes, I asked about airport shuttle, they directed me where to go. I called again to ask about what time the shuttle will be out the airport, she said it is right there. I hurried outside and didn’t find the shuttle. I called once more and she said “it is pulling over in a few mins” it is -15F at this point outside. After a few mins waiting I called again to ask kindly, what do you think the eta is bec I’m debating to not wait and just Uber there. She said it is 30 mins away. How did she get from right outside, pulling out to 30 mins away all within 5 mins. So I decided to be patient and wait outside in the cold so I won’t miss the shuttle. The shuttle arrived 20 mins later but did not stop at the door. It drove passed everybody that was waiting for the same shuttle. I called the hotel at this point and they responded we don’t have rooms, everything is booked out. “The only thing they claim they can do once we arrive to the hotel is give a refund and turn us away back to the cold” I will never book this comfort in ever again. I contacted hotels.com for this incident and they didn’t do anything, they did not even hold the hotel accountable. Ridiculous corporate who’s interest is just pure profit but doesn’t look out for their customer
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca

Stayed 2 nights in Jan 2024