Ratings based on 923 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Washington State

Disappointing experience

Posted Jul 1, 2015
Pros: Quiet
Cons: Cleanliness of room
Location: N/A didn't have time to explore
Check in was fast. First impression of room was very nice.Upon further inspection we noticed it wasn't very clean. Toilet in bathroom had not been cleaned at all. Called maid service and they did come right away to clean. Coffeemaker didn't work, which was very disappointing since we had to be up at 3:00 am. Air conditioning barely worked. Would not stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport

Posted Jun 29, 2015
Pros: The staff were very pleasant.
Cons: The communication between expedia and the hotel.
This hotel offers a free shuttle service to Denver International Airport. The staff and facilities are great but there was an inconsistency in my booking with expedia. Online, breakfast was provided but that wasn't on record with the hotel when I checked in. My room was a little dirty - a pool of soap on the edge of the bath and some snacks under the bed that hadn't been cleaned. Disappointing for the quality of hotel but minor inconveniences. I told the reception when I checked out and received an apology.
4 out of 5
Recommended
for Everyone
by A verified traveler from m

Nice

Posted Jun 28, 2015
This hotel is comfortable and a good nights rest. Could use more towels in bathroom and the room phone didn't work so couldn't call to ask for more. The outside balcony door had a gap so moths came in all night. The air conditioner kept turning on and off every 3 minutes, kind of annoying but again couldn't call front desk to fix it. The beds are nice and comfy and tv worked fine. Booked a two bed but they didn't have it when I got there so they gave me a king with rollaway bed. Not the best situation but prepaid room so dealt with it. Overall would probably stay in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from jp

Posted Jun 22, 2015
There were Walmart, Panda Express and liqueur shop near this hotel, but nothing more. This hotel is recommend for those who will have flight from Denver airport. They will provide a free shuttle from/to the airprort.
2 out of 5
by A verified traveler

Mediocre at best

Posted Jun 8, 2015
Front desk didn't activate room key. Had to go back twice. Lumpy bed, no AC. Night desk person couldn't answer simple questions. Overcharged on bill.
Comment from Hotel Management
Jun 16, 2015 by HotelMgmt, Hotel Management
We are so sorry that you encountered a few shortcomings on your stay. This is not the typical experience at our hotel and we will certainly be investigating the issues you encountered. We appreciate you sharing your concerns with us and we hope that we can regain your trust on an additional visit.
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to downtown.

Posted Jun 5, 2015
Pros: (same as above)
Cons: nothing at this time.
Location: We only came to Denver to attend the Neil Diamond concert, left the next day.
The staff at checkin was professional and kind. Used my name more than once. The room was clean, beds were okay. The staff made arrangements for us to have a late checkout because I wasn't feeling well.
Comment from Hotel Management
Jun 8, 2015 by HotelMgmt, Hotel Management
Concerts in the Mile High City are always exciting and we’re so glad you joined us at the Renaissance Denver Hotel to see Neil Diamond live! We want our guests to have a personalized experience, and we’re happy that you received attentive service from our staff. We hope that you’re feeling much better and that we’ll have another opportunity to serve you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Everything under one roof

Posted May 29, 2015
Staff was excellent! Went out of their way to shuttle me to the store before it closed. Will stay again.
Comment from Hotel Management
Jun 1, 2015 by HotelMgmt, Hotel Management
We can’t wait to see you again at the Renaissance Denver Hotel! Our staff is always happy to transport you to the places you need to go nearby, and we’re happy that our efforts added to your experience. Your comments are greatly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Nice hotel close to the freeway

Posted May 27, 2015
Pros: The comfortable relaxed atmosphere.
We were happy with the hotel and the staff were very helpful.
Comment from Hotel Management
Jun 1, 2015 by HotelMgmt, Hotel Management
Thank you for your review of the Renaissance Denver Hotel. It’s lovely to learn that you received great service from our team and enjoyed the ambiance of our hotel. We would love to have you back again soon!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 18, 2015
Pros: The breakfast buffet and friendly staff.
Cons: Refrigerators and/or microwaves in the rooms.
Location: Limited shopping however some decent restaurants nearby.
Good, enjoyed the staff, cleanliness of room, and breakfast buffet.
Comment from Hotel Management
May 27, 2015 by HotelMgmt, Hotel Management
Thank you for your review of the Renaissance Denver Hotel. We’re pleased to discover that you received sensational service from our staff and enjoyed joining us for breakfast at our Vivace! Ristorante. For future visits, refrigerators are available upon request and we hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Watch your credit card statements

Posted May 16, 2015
Pros: Lovely, engaging interior - both public area and private rooms.
Cons: As listed above.
Certainly a pleasant stay at this hotel, until a series of strange charges have appeared on my credit card statement since returning home - $50, $25, unexplained and unauthorized. I have placed two phone calls to the hotel, both were sent to the voicemail of "the accounting office." I have not yet received a reply to those calls. The HVAC in the room was loud, but then realized it was covering the highway noise outside the east-facing windows. (Definitely request west-facing rooms on future stays!) I should have realized something was up when earplugs were supplied as standard bathroom items. Really pleasant restaurant and bar areas. Unfortunately, bartender had me waiting for over ten minutes while he attended to all the other drink orders from wait staff, receiving dirty glasses and dishes from wait staff, AND while he had time to launch into a scathing mockery with a fellow employee about a customer question (standing right at the bar in front of served and un-served customers!) He may need to be reminded that he is on front and center stage by those seated and standing at his bar.