Exterior

Reviews of Sheraton Denver Downtown Hotel

4.5 out of 5
Sheraton Denver Downtown Hotel
1550 Court Place, Denver, CO

Reviews

8.4

Very Good

Rating 10 - Excellent. 303 out of 537 reviews" "
Rating 8 - Good. 107 out of 537 reviews" "
Rating 6 - Okay. 51 out of 537 reviews" "
Rating 4 - Poor. 39 out of 537 reviews" "
Rating 2 - Terrible. 37 out of 537 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Laurie, All of us at Sheraton Denver Downtown Hotel appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Tony Dunn General Manager

6/10 Okay

Christine

Traveled with family
Hard to get into property
Stayed 1 night in Mar 2024
Response from General Manager on Mar 2, 2024
Dear Christine, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests; therefore, we regret not meeting your expectations. We hope to welcome you back soon, and we wish you all the best with your travels.Tony DunnGeneral Manager

10/10 Excellent

Juan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and comfortable stay.
Stayed 3 nights in Dec 2023
Response from General Manager on Feb 29, 2024
Dear Juan, Thank you for sharing your great rating and valuable feedback. We are glad our location perfectly suited your travel needs and that you had a great time with us. It was our pleasure serving you at the Sheraton Denver Downtown Hotel, and we look forward to your next visit. Tony Dunn General Manager

6/10 Okay

Kurt

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Kurt, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Tony Dunn General Manager

6/10 Okay

Jacob

Liked: Property conditions & facilities
Disliked: Staff & service
Terrible valet service waited over 45 minutes each time
Stayed 1 night in Dec 2023
Response from General Manager on Jan 27, 2024
Dear Jacob, Thank you for sharing your experience at our hotel. We apologize for the valet issues you experienced during your stay. We appreciate your feedback and will use it to help us better our guest services. We are grateful for your patience and hope you will give us another opportunity to have you as our guest. Tony Dunn General Manager

2/10 Terrible

Jose

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Sam on Jan 13, 2024
We do apologize that you received subpar service from your stay. We hope to serve you in the near future.

10/10 Excellent

Frank G.

Liked: Cleanliness, staff & service, property conditions & facilities
Fast and easy check in. Staff is friendly and helpful. The room was excellent and the bed was comfortable. Highly recommended.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Dear Frank, Thank you for making Sheraton Denver Downtown Hotel your home away from home. We are glad our associates exceeded your expectations and that you were impressed with our comfortable rooms and beds. We appreciate your recommendation and look forward to having you back soon. Tony Dunn General Manager

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 16, 2024
Dear Carlos, Thank you for choosing the Sheraton Denver Downtown Hotel. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Tony DunnGeneral Manager

8/10 Good

Chad, Littleton

Traveled with family and small children
Liked: Cleanliness, staff & service
No hot tub, only an outdoor heated pool. No view of New Year's fireworks display even though the firework are launched from the hotel roof.
Stayed 1 night in Dec 2023

10/10 Excellent

Trupti

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Trupti, Thank you for the wonderful rating for the Sheraton Denver Downtown Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon. Happy Holidays, and have a great New Year.Tony DunnGeneral Manager

10/10 Excellent

Kelly

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities provided on the property make an excellent experience. The rooms were clean and neatly arranged, the valet parking was extremely fast.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Matt, Thank you for taking the time to share your comments about your experience. We are glad you loved our clean guest rooms, valet service, and all the amenities we offer here. It was a pleasure having you, and we look forward to your next stay at Sheraton Denver Downtown Hotel. Tony Dunn General Manager

2/10 Terrible

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a banging all night long
Stayed 1 night in Nov 2023
Response from General Manager on Nov 25, 2023
Dear Benjamin, We appreciate your feedback and apologize for the inconvenience caused by the noise issues you encountered during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Thank you for choosing us; we look forward to serving you better in the future.Tony DunnGeneral Manager

10/10 Excellent

Cesar, Larkspur

Stayed 2 nights in Nov 2023
Response from General Manager on Dec 10, 2023
Dear Cesar, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton Denver Downtown Hotel; we hope to see you again soon. Tony DunnGeneral Manager

2/10 Terrible

Diana

Stayed 1 night in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Diana, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Tony DunnGeneral Manager

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a “1 bedroom executive suite (corner)” for a great rate. Beautiful suite with whole window panes along both exterior sides of suite. The bathroom was bigger than a residential “guest” bedroom. Will definitely be staying again.
Stayed 1 night in Nov 2023

4/10 Poor

Tatjana

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Tatjana, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Tony DunnGeneral Manager

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Tina, Thank you for rating your stay at the Sheraton Denver Downtown Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Tony DunnGeneral Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Dear Joseph, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton Denver Downtown Hotel. We look forward to your return and wish you all the best with your future travels. Tony Dunn General Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 12, 2023
Dear Richard, Thank you for the perfect rating of your time at the Sheraton Denver Downtown Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Tony Dunn General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treated like Royalty
Last minute book. Treated like royalty. Alyssa at front desk was amazing
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Dear David, Thank you for the fantastic rating and for staying with us at the Sheraton Denver Downtown Hotel. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us. We exceeded these expectations with the excellent service by our staff, and we will enjoy sharing your compliments with Alyssa. We hope to accommodate you again the next time you are in the city.Tony DunnGeneral Manager

10/10 Excellent

Denise

Stayed 1 night in Sep 2023
Response from General Manager on Oct 9, 2023
Dear Denise, It was a pleasure having you as our guest at Sheraton Denver Downtown Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Tony DunnGeneral Manager

10/10 Excellent

Nemuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Nemuel, Thank you for your review regarding your recent stay at the Sheraton Denver Downtown Hotel. Your feedback is valuable to the success of our hotel. Your response will be shared with our entire team as we continue making sure every guest's experience at our property is exceptional. It was a pleasure having you, and we look forward to seeing you soon. Tony Dunn General Manager

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful. We had a blast. We asked for late checkout which was granted, however our room key expired prior to our extension time so we couldn’t use the elevator from the pool to get back to our room which was a process of about an extra inconvenient hour which included some stairs. The hotel itself is fantastic. The pool and dj was great.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 29, 2023
Dear Michelle, Thank you for your fantastic review and for sharing that all of the elements came together perfectly for your stay at the Sheraton Denver Downtown Hotel. It is always great to hear that our well-appointed rooms, excellent staff, superb amenities, and ideal downtown Denver location helped to provide our guests with a memorable stay. Your comments were a pleasure to read, and we are excited to share them with our staff. Thank you once more for your feedback, and we look forward to having you stay with us again.Tony DunnGeneral Manager

10/10 Excellent

Johsuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 9, 2023
Dear Johsuan, Thank you for your fantastic rating! We are pleased you chose the Sheraton Denver Downtown Hotel for your time in the city and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon!Tony DunnGeneral Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Dining
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Gregory, We are glad to know that you loved your time with us at the Sheraton Denver Downtown Hotel, and what made it more special was the food offered to you at our restaurant. All credit goes to our excellent chefs, who work hard to create our delectable dishes. We hope you will come to visit us again the next time you are in the area.Tony DunnGeneral Manager

10/10 Excellent

Gustavo

Stayed 1 night in Sep 2023
Response from General Manager on Oct 9, 2023
Dear Gustavo, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at the Sheraton Denver Downtown Hotel, and we look forward to welcoming you again soon.Tony DunnGeneral Manager

2/10 Terrible

Jeff

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No hospitality, but we’ll take your money
My reservation was for 9/7-9/9. My travel plans didn’t go as planned so I couldn’t check in until the evening of 9/8 and I didn’t expect a refund, I just wanted to check in. The young lady at the front desk was polite as she informed me that my room was no longer available because I didn’t check in on 9/7. As we were discussing the situation and what my options were, the manager on duty was listening to our conversation and decided he would handle the matter. He was not as polite, professional in an AI sort of way. He didn’t try to help the situation, but repeatedly told me that I didn’t check in on the 7th so we gave your room away. Before he butted into the conversation I was inclined to pay the walk in rate for a room for the night, but his callousness of the situation was only making the situation worse. The young lady was attempting turn the situation around and get me a room. The manager acted like a snotty little kid that was given some authority but knows nothing about hospitality. When booking the hotel I don’t recall anything about having a responsibility to check in by a certain time or I would be charged in full and my reservation canceled. I was planning to arrive 9/8 around 7am, get a shower and head to the convention. I got in later than expected so I checked in the evening of 7/8. I fail to see the issue with this. My room was given away I was charged the full amount and treated as though I had done something wrong.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 13, 2023
Dear Jeff, Thank you for choosing us while in the city to attend a convention. We are sorry to learn about the issues you encountered with the check-in and inconsistent service you received from our associates. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we apologize to learn that this was not your experience. We understand your frustration and are grateful for your patience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Tony Dunn,General Manager

10/10 Excellent

Wesley

Traveled with partner
Liked: Amenities
Best hotel I’ve ever stayed in
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 23, 2023
Dear Wesley, It is such a pleasure to earn the title of the best hotel you have ever stayed at! All of us at Sheraton Denver Downtown Hotel appreciate your very generous compliments. We thoroughly enjoyed hosting your visit to the city, and we look forward to many more in the future.Tony DunnGeneral Manager

4/10 Poor

Sandy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Front desk staff "promised" my room would be ready when I requested an early check-in at the time I was making my reservation. Front desk staff, upon checking in, just shrugged their shoulders and were extremely unsympathetic when I was informed my room was not ready. I then waited 2 hours in the lobby. Room was very small with just enough room for the king bed and a small table with one tiny chair. Had to take 2 different elevators and walk across a skyway to reach my room.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 13, 2023
Dear Sandy, Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for the frustration you experienced upon arrival, as we were unable to honor your early check-in request and for the undue delay you experienced in receiving your room. We are also sorry for the diffculties you had with the size and location of your accommodations. It is certainly not the kind of hospitality we strive to provide our valued guests. Please be assured that we will address these issues to prevent similar situations from occurring in the future. We understand the frustration you must have felt and are grateful for your patience. Should your travels bring you back to Denver, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Tony Dunn,General Manager

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 18, 2023
Dear Bridget, Thank you so much for the perfect rating of your time at Sheraton Denver Downtown Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Tony DunnGeneral Manager

10/10 Excellent

Trent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 11, 2023
Dear Trent, Thank you for your fantastic review and for sharing that all of the elements came together perfectly for your stay at the Sheraton Denver Downtown Hotel. It is always great to hear that our well-appointed rooms, excellent staff, superb amenities, and ideal downtown Denver location helped to provide our guests with a memorable stay. Your comments were a pleasure to read, and we are excited to share them with our staff. Thank you once more for your feedback, and we look forward to having you stay with us again.Tony DunnGeneral Manager

4/10 Poor

Dominic

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 9, 2023
Dear Dominic, Thank you for taking the time to post your rating. It is disappointing to see we did not live up to our usual high standards, and we are sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Tony Dunn General Manager

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Aug 8, 2023
Dear Alfredo, Thank you for the perfect rating of your time at the Sheraton Denver Downtown Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Tony Dunn General Manager

10/10 Excellent

shelby

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful and was in a perfect location.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 2, 2023
Dear Shelby, It was a pleasure having you as our guest at the Sheraton Denver Downtown Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and glad you liked our convenient location. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Tony DunnGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Aug 3, 2023
Dear John, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Sheraton Denver Downtown Hotel.Tony DunnGeneral Manager

10/10 Excellent

Benjamin

Stayed 1 night in Jul 2023
Response from General Manager on Aug 20, 2023
Dear Benjamin, Thank you for the perfect rating. We are glad you had a wonderful time at Sheraton Denver Downtown Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Tony DunnGeneral Manager

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely accommodating.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 22, 2023
Dear Molly, Thank you for your complimentary review of the Sheraton Denver Downtown Hotel. Your input is critical to the success of our hotel! Your comment will be shared and appreciated by our entire team as we work to ensure that every guest experience at our hotel is extraordinary. Thank you for choosing us, and we hope to see you soon.Tony DunnGeneral Manager

10/10 Excellent

Derrick

Traveled with family
Very beautiful building. You can tell the building is old. Some parts falling apart.
Stayed 3 nights in Jul 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 19, 2023
Dear Nicole,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make Sheraton Denver Downtown Hotel your home away from home whenever your travels bring you to our area.Tony DunnGeneral Manager

6/10 Okay

Hiedi

Stayed 3 nights in Jul 2023
Response from General Manager on Aug 12, 2023
Dear Hiedi, Thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve.Tony Dunn,General Manager

4/10 Poor

david

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Much Better places in Denver
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 17, 2023
Dear David, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Tony DunnGeneral Manager

8/10 Good

Blair

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Jul 20, 2023
Dear Blair, We are pleased your stay was enjoyable and want to thank you for your nice rating. All of us at Sheraton Denver Downtown Hotel look forward to your next visit. Tony Dunn General Manager

10/10 Excellent

Nathalie

Traveled with family
Went for a Taylor swift concert. The staff was great, hotel was decorated and playing swift music. Was able to get an early check in!!! Will be going back. The room was very nice too
Stayed 1 night in Jul 2023

10/10 Excellent

Mauro

Stayed 1 night in Jul 2023
Response from General Manager on Aug 5, 2023
Dear Mauro, Thank you for your kind rating. We are pleased we met your expectations for an enjoyable stay at Sheraton Denver Downtown Hotel. We hope to have the pleasure of doing so again on your next visit to the city.Tony DunnGeneral Manager

10/10 Excellent

Violet

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager on Jul 14, 2023
Dear Violet, Thank you for rating your stay at Sheraton Denver Downtown Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Tony DunnGeneral Manager

6/10 Okay

Rob

Stayed 1 night in Jul 2023
Response from General Manager on Jul 11, 2023
Dear Rob, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Tony DunnGeneral Manager

8/10 Good

Isa, San Anselmo

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in staff
Stayed 1 night in Jul 2023
Response from General Manager on Jul 3, 2023
Dear Isa, Thank you for selecting Sheraton Denver Downtown Hotel and for your kind feedback. We are delighted our front desk team left a good impression on you. They will be happy to learn about your kind words. It was a pleasure hosting you, and we look forward to welcoming you again soon. Tony Dunn,General Manager

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 15, 2023
Dear Daniele, Thank you for the perfect rating. We are glad you had a wonderful time at Sheraton Denver Downtown Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Tony DunnGeneral Manager

6/10 Okay

Bruce

Traveled with family
Liked: Cleanliness, property conditions & facilities
Booked a King room for wife and myself anniversary we checked in around 630 pm and they said they had no king room available! Was given a double queen room they offered no compensation or explanation room was clean and neat the downtown area is a mess not easy to get around with all of the construction and streets being closed or down to single lane on checkout called for bellhop to bring down luggage told it would be about 15 minutes after about 45 minutes and no show went down to bellhop desk and asked again told it would be at least 30 minutes as they were busy he said I could take a cart and bring it down myself which I did
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 1, 2023
Dear Bruce, Thank you for your candid evaluation. We apologize that the room type you requested was not available. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We are also sorry for the concerns you had with our associates. We will address your remarks with our team to take corrective measures. We are grateful for your patience and hope to have a future opportunity to show you the exceptional stay we are committed to providing every guest. Tony Dunn General Manager