Ratings based on 1,671 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas tx

Nice hotel

Posted Aug 27, 2014
Check in was a breeze they even threw in free wifi. Great place
5 out of 5
Recommended
for Business Travelers
by A verified traveler

great location

Posted Aug 27, 2014
Pros: comfort of beds
Location: shopping eating
walking distance to eating, shopping, sights! nice restraunts within the hotel. Check in staff very helpful
3 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great location, terrible underground parking

Posted Aug 26, 2014
Pros: The staff seemed pleasant, and they have an area with computers and printers that is complementary for guests (to print boarding passes, etc).
Cons: The parking lot. For a cost of $28/day, you would think it would be a luxury experience. Instead it's a depressing maze with many tight spaces.
Location: Great location; right next to the 16th Street Mall area, with plenty of eateries and shopping within walking distance.
Underground parking lot is cramped and costs $28/day for guests. The room was comfortable, the staff was nice. Overall it was a decent experience, but nothing amazing (other than location) to justify the price. You might enjoy staying at this hotel, but avoid the parking lot at all costs. There is a corner parking lot across the street that is half the price. Better yet, take a shuttle from the airport and use Uber.
2 out of 5
by A verified traveler

Gross Bathroom

Posted Aug 26, 2014
Pros: The location and the bars and restaurants attached are very nice. The pool and fitness center are good too.
Cons: The rooms are small and dated.
Location: 16th street mall and shuttle are only a block away.
The hotel is in a good location, but the room left a lot to be desired. The bathroom was gross. The toilet handle was not attached to the toilet, but came out of a hole in the wall which was very hard to flush. The room was small and dated. We will not be staying there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel. close to 16thST street mall

Posted Aug 25, 2014
Pros: clean and nice restaurants in the hotel and close by
Cons: The lack of a free shuttle service to airport
Location: 16st mall
Overall very nice. clean and friendly. its BS that you required more info then I am want to write. This is why people hate to fill these surveys out.
2 out of 5
by A verified traveler from NE

Customer Service will make or break your company.

Posted Aug 25, 2014
Pros: nice location.
Cons: customer service.
Location: shopping, eating and sporting events.
Nice kept hotel and rooms, good view, but the customer service was not home. Ice machine was out of order on our floor and we couldn't seem to get any ice from the front desk. We did take it upon ourselves to go to another floor. Also, our room was not cleaned, we were gone the entire day on Saturday, to come home to freshen up before the game (5pm) only to find our room still un-made and no fresh towels. I had even called to make sure they came to our room to clean before we left in the morning at 9am....As the title states, unless something changes to take care of the customer, this company will struggle.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Great Hotel!

Posted Aug 25, 2014
The hotel room was very nice, clean and had lots of extra space. The location was perfect and the staff was very friendly! We will definitely stay here again on our next visit to Denver!
3 out of 5
by A verified traveler

Pool

Posted Aug 25, 2014
I think the only thing that really bothered me was trying to order a couple of drinks to the pool. After a very difficult phone call with room service they brought the wrong drinks and charged us $35 for two margs and a bud light!
4 out of 5
Recommended
for Couples
by A verified traveler from golden, co

Posted Aug 25, 2014
Pros: Desk person very personable
Cons: Bathrooms, parking garage exit procedure
Great mattress, bathroom lacked towels for two, no fan for bathroom, Staff very good. Room key did not open gate at parking garage as promised.
4 out of 5
Recommended
for Everyone
by A verified traveler from Telluride, CO

Nice, centrally located hotel.

Posted Aug 18, 2014
Pros: location, amenities
Location: 16th Street Mall, lots of restaurants and shopping, close to Coors Field.
We only stayed for a night because we were in town for a Rockies game. Check-in was easy. The room was comfortable. It was nice being able to walk everywhere. We got to spend a little time at the pool.