Ratings based on 530 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Mar 25, 2015
Its a very nice hotel very friendly, I dont have nothing negative to say other than they were short staffed the days we were staying and they never had the towels in the swimming area stocked but they were quick to bring us some when we asked. Its a nice hotel overall
Comment from Hotel Management
Mar 27, 2015 by Here to Help, Hotel Management
Thank you Erica. We're glad that you enjoyed your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2015
Pros: Hotel staff was very helpful and beds comfortable, very plush and clean
Cons: I only notice room door not in prefect condition
Location: Location very good and knowing hotel from previous times, I would not hesitate to return
It was nice stay for one night, swimming pool was excelent
Comment from Hotel Management
Mar 27, 2015 by Here to Help, Hotel Management
Thank you! We're glad that you enjoyed your experience. We do have a great pool that allows lap swim for those that want a water workout. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

choose to pamper yourself

Posted Mar 18, 2015
Pros: Spacious room and comfortable bed!
Cons: Could have used a small fridge.
I didn't want to drive in the very horrible weather conditions and treated myself to the Sheraton! loved it! had a light meal, made use of the free computer time, sat in the hot tub, and the bed was absolute comfort. The room was spacious!
Comment from Hotel Management
Mar 27, 2015 by Here to Help, Hotel Management
Thank you! We're glad to have helped and are delighted that you chose a Sheraton Denver West experience over the treacherous commute. We appreciate your business and hope that you'll return when the sun is shining for a staycation. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Abq NM

Posted Mar 7, 2015
Me and my family visited Denver just because, and kids love it !
Comment from Hotel Management
Mar 12, 2015 by Here to Help, Hotel Management
Thank you! We're glad that you enjoyed your experience at our Sheraton Denver West hotel and hope that you'll return soon! Best wishes,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Great Staff and Food!

Posted Feb 23, 2015
Pros: Ryan the waiter for dinner and Kay the server for breakfast were as good as the food! Perfect! Great attitude and fun.Yousef the maitre D first class!
The hotel rooms are a bit warn but clean. Beds very comfortable. Every person from the desk, the maitre D, servers, hostess for breakfast, to the person, great attitude and fun. We just finished 5 days in Aspen and the food here was better than the "fine dining" we had there!
Comment from Hotel Management
Mar 12, 2015 by Here to Help, Hotel Management
Thank you Jim! We appreciate that you took the time to tell others about your positive experience and that you chose to stay with us. Best wishes,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom philly, PA

Nice staff, a bit aged rooms, nicely kept

Posted Feb 17, 2015
Room was clean and comfy, but the air conditioning was really making a noise. It was impossible to turn it of due to the cold.
Comment from Hotel Management
Mar 12, 2015 by Here to Help, Hotel Management
Thank you Dan. The recent cold snap had our heaters working overtime as we had a record breaking month for snow and cold. Please come back anytime to enjoy our service and location under better circumstances. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom denver co

Posted Feb 17, 2015
Awesome and pet friendly. Will be back again Awesome staff and VERY clean
Comment from Hotel Management
Mar 12, 2015 by Here to Help, Hotel Management
Thank you! We're glad that you enjoyed your experience and hope that we'll see you again soon. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Grand Junction Colorado

Posted Feb 3, 2015
Pros: The pool, location and comfortable room.
The only negative was the noisy furnace and inconsistent heating and cooling. The staff was very nice and the room was beautiful.
Comment from Hotel Management
Mar 12, 2015 by Here to Help, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver Co

Nice location close to shopping place

Posted Jan 30, 2015
We love took the family there a they were all exiteted
Comment from Hotel Management
Mar 12, 2015 by Here to Help, Hotel Management
Thank you! Yes, we're close to three shopping malls (Colorado Mills, Denver West and Bel Mar) and we're glad that you enjoyed your experience! Best wishes,
1 out of 5
by A verified travelerfrom WPB, FL

Horrible stay this time around!!

Posted Jan 28, 2015
Pros: Location. That was the main reason I've been going there for the past few years. Never again!!!
Cons: Poor management on hotel level & some executive that sits behind their desk has no idea what's going on in the hotels writes generic response letters.
Repeat customer & they dropped the ball so badly I'm not going back. Sheraton does not use fitted sheets (only hotel from the Starwood brands that doesn't) so your bottom sheet comes off several times during the night. Shower leaked (badly). HVAC unit banged every time it went on & off & on & off. Lamp in room was broken. Moved to another room & on the third night I had to call the police at 2:30am to break up a floor party. Called the front desk & they sent security & they gave them a FIFTH warning. WHO GIVES A FIFTH WARNING AT 2:30AM?!?!?! So I called the police & they broke up the party within ten minutes. Already heard back from corporate & they said the $30 voucher they gave me for the bar was enough compensation for two sleepless nights. They never answered my questions on how they're going to fix the issues so why would I go back. Cancelled my Starwoods Rewards card. Marriott is it for me from here on out. Stay away from Sheraton Denver West!!!
Comment from Hotel Management
Mar 12, 2015 by h, Hotel Management
We're sorry for disappointing this guest. Hotels do not use fitted sheets because they cannot be pressed and the elastic wears quickly in high heat dryers rendering them useless.