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Reviews of Springhill Suites By Marriott Denver Westminster

3 out of 5
Springhill Suites By Marriott Denver Westminster
6845 W 103rd Ave, Westminster, CO

Reviews

7.8

Good

Rating 10 - Excellent. 383 out of 1003 reviews" "
Rating 8 - Good. 293 out of 1003 reviews" "
Rating 6 - Okay. 150 out of 1003 reviews" "
Rating 4 - Poor. 101 out of 1003 reviews" "
Rating 2 - Terrible. 76 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lauro

Stayed 8 nights in Apr 2024

4/10 Poor

john

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was dirty we’re doing construction floor above me and had to move to a new which was outdated also place was filthy
Stayed 5 nights in Apr 2024
Response from Malissa on Apr 21, 2024
Your message has been shared with the leadership team.

8/10 Good

Sarai

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were good. The staff was super friendly and helpful, especially when we had issues with Internet needed for business. Smoking neighbors and loud barking dogs were the only major downsides.
Stayed 3 nights in Apr 2024
Response from Malissa on Apr 15, 2024
Thank you for staying at Springhill Suites! I shared your message with our leadership team.

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Malissa on Apr 15, 2024
Thank you for staying at Springhill Suites!

10/10 Excellent

Carol

Liked: Staff & service, property conditions & facilities
With the very minor exception of the driveway and parking asphalt needing a new layer, this was one of the most pleasant, clean, well-appointed properties I have stayed at in the Denver area for quite a while, and I visit the area frequently. Best part? The staff. Knowledgeable, very very helpful, friendly, professional, team-oriented, accommodating … I could go on and on. I was there for personal and business and family reasons, and had to accomplish a lot in less than a week. I don’t think I would have succeeded as well as I did without the staff at your property. Thanks to them I was well rested and well fed with a delicious breakfast each morning. Look forward to going back soon. Deeply appreciate the care with which every single person on the staff there does their job.
Stayed 4 nights in Mar 2024
Response from Malissa on Apr 9, 2024
Thank you Carol. We are more than happy to have been here for you. We look forward to you visiting again!

6/10 Okay

Edwin jose

The carpet was dirty can use some new flooring, I set up the pull out couch and it had the old sheets stained with something looks like ketchup or blood. The two chairs in the front desk are so dirty.
Stayed 2 nights in Mar 2024
Response from Malissa on Apr 5, 2024
We are getting a re-model next month. Thank you for staying at Springhill Suites!

10/10 Excellent

Octavia

Stayed 3 nights in Mar 2024
Response from Malissa on Apr 21, 2024
Thank you for staying at Springhill Suites!

4/10 Poor

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the hotel was clean and tidy, however, the coffee maker did not work, the refrigerator did not work, and the provider for their TV was not working the weekend we were there.
Stayed 2 nights in Mar 2024
Response from Malissa on Mar 25, 2024
Thank you for staying at Springhill Suites. I have shared your message with my leadership team.

4/10 Poor

Kristin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman that checked us in was kind. Our first hotel room wasn’t very clean in general, but when we pulled the sheets back on the bed around 10pm we couldn’t believe how dirty they were. My husband went downstairs to share pictures of what the sheets looked like and ask for another room and the front desk person wanted to know why we were just noticing the sheets. What?? My husband said because we hadn’t been in the room. The front desk person gave us a different room to move into and that room had clean sheets, but the carpet and bathroom were dirty. It was disappointing to say the least.
Stayed 1 night in Mar 2024
Response from Malissa on Mar 18, 2024
I have shared your message with our leadership team.

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Malissa on Mar 8, 2024
Thank you for staying at Springhill Suites!

10/10 Excellent

Amanda

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff willing to assist you. I never felt like the staff didn't care they have many amenities, with laundry room that's self service. Front desk will sale you a roll of quarter's to guests quarters. Pretty friendly
Stayed 2 nights in Feb 2024
Response from Malissa on Feb 16, 2024
Thank you for staying at Springhill Suites! we are happy to hear you enjoyed the stay.

10/10 Excellent

Miles

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing
Stayed 2 nights in Feb 2024
Response from Malissa on Feb 14, 2024
Thank you for staying at Springhill Suites!

6/10 Okay

Juan

Liked: Staff & service
Stayed 6 nights in Feb 2024
Response from Malissa on Feb 10, 2024
Thank you for staying at Springhill Suites!

10/10 Excellent

Georgina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean both rooms and dining area up front.
Stayed 1 night in Feb 2024
Response from Malissa on Feb 10, 2024
Thank you for staying at Springhill Suites!

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Malissa on Feb 10, 2024
Thank you for staying at Springhill Suites!

8/10 Good

Madison, Brush

Traveled with partner
Liked: Staff & service, amenities
Hotel was decent. Some items were a bit worn down in the room. Carpet could stand to be replaced. Soaps in the shower were empty and almost empty. Staff members were excellent and checkin/checkout was easy. Overall, not bad for one night.
Stayed 1 night in Feb 2024
Response from Malissa on Feb 10, 2024
I will share you message with the Management team. Thank you for staying at Springhill Suites!

4/10 Poor

Crystal

Traveled with partner
Liked: Cleanliness, staff & service
The bed was the most uncomfortable as it was rock hard making it impossible to get any sleep. We had to pay for parking which seemed ridiculous. There was much noise from the room above us and in the hallways. The staff was all very friendly.
Stayed 1 night in Jan 2024
Response from Malissa on Feb 10, 2024
I will share your message with the Management team. Thank you for staying at Springhill Suites!

8/10 Good

Joelle

Super friendly staff.. great hotel.. excellent mountain views!!
Stayed 1 night in Jan 2024
Response from Malissa on Feb 10, 2024
Thank you for staying at Springhill Suites!

10/10 Excellent

Chico, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
CLEAN AND QUIET. THERE IS A $20 PER DAY INCIDENTAL CHARGE.
Stayed 1 night in Jan 2024
Response from Malissa on Jan 13, 2024
Thank you for staying at Springhill Suites!

8/10 Good

April

Stayed 2 nights in Jan 2024
Response from Malissa on Jan 9, 2024
Thank you for staying at Springhill Suites!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Good accommodations minor repairs needed
Stayed 10 nights in Dec 2023
Response from Malissa on Jan 9, 2024
Thank you for staying at Springhill Suites! Renovations coming this month.

2/10 Terrible

Nancy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check your charges they will not charge what you agreed on, will be a big higher amount.
Stayed 3 nights in Dec 2023
Response from Malissa on Jan 7, 2024
Your message has been sent to our leadership team. Thank you for staying at Springhill Suites.

8/10 Good

Al

Traveled with family
Liked: Amenities
Stayed 4 nights in Dec 2023
Response from Malissa on Jan 7, 2024
Thank you for staying at Springhill Suites.

10/10 Excellent

Kenny

Stayed 2 nights in Dec 2023
Response from Malissa on Feb 10, 2024
Thank you for staying at Springhill Suites!

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Malissa on Jan 3, 2024
Thank you for staying at Springhill Suites!

10/10 Excellent

Nancy

Stayed 4 nights in Dec 2023
Response from Malissa on Feb 10, 2024
Thank you for staying at Springhill Suites!

10/10 Excellent

Chico, Aurora

Stayed 3 nights in Dec 2023
Response from Malissa on Feb 10, 2024
Thank you for staying at Springhill Suites!

8/10 Good

Kent

Liked: Cleanliness, amenities
Response from Malissa on Feb 10, 2024
Thank you for staying at Springhill Suites!

6/10 Okay

Karen Ann

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Malissa on Dec 13, 2023
Thank you for staying at Springhill Suites! I will pass your post on to my leadership team.

10/10 Excellent

AndreA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Malissa on Dec 13, 2023
Thank you for staying at Springhill Suites!

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Malissa on Dec 13, 2023
Thank you for staying at Springhill Suites!

10/10 Excellent

Jesse

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great and staff were always helpful and friendly.
Stayed 17 nights in Nov 2023
Response from Malissa on Dec 7, 2023
Thank you for staying at Springhill Suites!

4/10 Poor

Crystal

Stayed 1 night in Dec 2023
Response from Malissa on Dec 7, 2023
Thank you for staying at Springhill Suites. I will share your message with my leadership team.

10/10 Excellent

Miles

Business traveler
All was great
Stayed 1 night in Nov 2023
Response from Malissa on Nov 24, 2023
Thank you for staying at Springhill Suites!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Malissa on Nov 24, 2023
Thank you for staying at Springhill Suites!

10/10 Excellent

Nicole

Stayed 1 night in Nov 2023
Response from Malissa on Nov 22, 2023
Thank you for staying at Springhill Suites!

8/10 Good

Emmaline

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Malissa on Nov 18, 2023
Thank you for staying at Springhill Suites!

4/10 Poor

Tuan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly staffs and good breakfast
The staffs were very friendly and helpful. Breakfast was better than average. However, the carpet in the room was filthy. Even the carpet in the breakfast area looked so much cleaner in comparison. The room was next to kitchen and and every morning I could hear noise from the kitchen starting as early as 4AM. The window shade has holes from wear and tear. Used to have high regards of Marriott but recent experiences definitely keeps me and family away from the franchise.
Stayed 4 nights in Nov 2023
Response from Malissa on Nov 15, 2023
Thank you for staying at Springhill Suites. I am very sorry to hear about your stay. I have shared your message with my leadership team in hopes of improving. Thank you for taking the time to let us know. Hope you have a good day!

8/10 Good

donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be sure to read the small print. Although this is not a centrally located hotel, they charge $12 per day for crappy surface parking. The desk clerk will ask if you have a car to park, give you a placard for your dashboard, but won't say a word about the fee. BTW I routinely park in downtown Denver garages for $7-$10 per night, so for open lot parking adjacent to a suburban hotel, this is ridiculous. Most importantly, this type of hidden nickel and dime stuff is annoying and reduces customer satisfaction...I won't be back.
Stayed 1 night in Oct 2023
Response from Malissa on Nov 1, 2023
Hello Donald. Thank you for staying at Springhill Suites. I am sorry to hear that the parking charge was new to your stay. It has been in place for over two years. I will share your message with our leadership team on ways to improve awareness of this fee. Thank you sir. Have a nice day.

8/10 Good

Carol

Liked: Cleanliness, staff & service
Staff was fantastic but facilities are showing age. Also fees added at check in that we were not aware of. Spacious rooms just wish they would upgrade
Stayed 3 nights in Oct 2023
Response from Malissa on Oct 25, 2023
Upgrades are coming soon! Renovations are scheduled for early next year. Thank you for staying at Springhill Suites!

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and professional. The pool had a strong odor of Chlorine getting my family sick but the staff closed the pool immediately after being notified. You have to pay $12.00 a day on the property.
Stayed 2 nights in Oct 2023
Response from Malissa on Oct 25, 2023
Thank you for staying at Springhill Suites! We are sorry to hear about the pool, glad that the employees closed immediately. The parking fees have been in place for about two years. We do appreciate the feedback and hope you choose to stay with us again.

10/10 Excellent

Khipra

Stayed 2 nights in Oct 2023
Response from Malissa on Oct 25, 2023
Thank you for staying at Springhill Suites! Have a great day.

8/10 Good

T.J.

Stayed 1 night in Oct 2023
Response from Malissa on Nov 12, 2023
Thank you for staying at Springhill Suites!

8/10 Good

regina

Liked: Cleanliness
The elevators weren’t always working. The walking distance to Disney is good.
Stayed 3 nights in Sep 2023
Response from Malissa on Oct 22, 2023
Thank you for staying at Springhill Suites!

8/10 Good

keith

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Just ok
Bed was very uncomfortable, rooms and fitness center need updating.
Stayed 5 nights in Oct 2023
Response from Malissa on Oct 14, 2023
Thank you for staying at Springhill Suites! I have shared your message with my leadership team.

10/10 Excellent

Lee Ann

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Malissa on Oct 11, 2023
Thank you for staying at Springhill Suites!

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Malissa on Oct 5, 2023
Thank you for staying at Springhill Suites!

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best and most Reseasonable Around!
My daughter and I were in town for a small wedding. I needed an accessibleroom, which was perfect and right next to the pool, which I also took advantage of! Everyone was delightful. I had a million questions about the area and they were willing to take the time and explain e erything to me. On my last day, a Sunday, I had to be out of my room at non but my Uber ride to the airport wasn't coming until 4:30. I was brought a pillow, the lobby remote control for the tv and felt totally welcome to stay, as long as I needed. The breakfast buffet was not just a 'continental' breakfast, but a real breakfast, with wafflemaker, bagels, eggs, sausages, and much, much more@! Highly recommend!!!!
Stayed 3 nights in Sep 2023
Response from Malissa on Oct 5, 2023
Thank you for staying at Springhill Suites! It was a pleasure having you.

10/10 Excellent

Sandra

Stayed 1 night in Sep 2023
Response from Malissa on Oct 21, 2023
Thank you for staying at Springhill Suites! We hope to see you again soon.

6/10 Okay

Tabetha

Liked: Cleanliness, staff & service
Need to be upgraded. Nit sure whynyou have to pay for parking.
Stayed 4 nights in Sep 2023
Response from Malissa on Oct 1, 2023
Thank you for staying at Springhill Suites! Remodel coming soon.