PROS: I'll start by saying that EVERY staff member I encountered was so nice and very willing to assist with my issues. They were all great so kudos for that! The area is convenient. I was able to walk to Ball Arena with ease. The restaurant had some pretty decent food. My rooms were clean and the beds were comfy.
CONS: No hot water for 2/3 nights. Very disappointing considering it was like 15 & below out. I let a young lady at the desk know and she said she'd send an engineer while I was out. I decided to follow up b4 the bball game & the guy said there was no work order placed. He then said he'd send an engineer (again). On return, he said someone went and fixed it. It was 10 degrees out, snowing & my water was still at most tepid. Not suitable for a shower. I called the desk (around 1:30 AM) informing them. Jesus was great & allowed me to test the water in another room prior to moving. I changed rooms and when I got ready to shower, it was much less than warm. I was given a lunch voucher also so the next day I informed them again after I ate. I was given a dinner voucher, an engineer came to my room & they were working on getting me a partial refund. Later that evening when I went down to eat, the weather caused issues and the restaurant closed early. I had chips for dinner. At least the shower was warm?
Unacceptable for a Hilton brand