Studio, 1 King Bed | Pillowtop beds, iron/ironing board, free WiFi, bed sheets

Reviews of Residence Inn by Marriott Deptford

3 out of 5
Residence Inn by Marriott Deptford
1154 Hurffville Rd, Woodbury, NJ

Reviews

7.8

Good

Rating 10 - Excellent. 142 out of 351 reviews" "
Rating 8 - Good. 97 out of 351 reviews" "
Rating 6 - Okay. 51 out of 351 reviews" "
Rating 4 - Poor. 28 out of 351 reviews" "
Rating 2 - Terrible. 33 out of 351 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it great fitness room the breakfast was great also you guys hit it out of the park if I come back to Philly I will definitely stay in that hotel again. People are kind of nice loved it. Thank you for everything.
Stayed 3 nights in Apr 2024
Response from Suzanne on Apr 9, 2024
Dear Luis, Thanks for the great review! We are so glad you enjoyed our state of the art fitness room and our proximity and easy access to Philadelphia. Look forward to seeing you again.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with my wife for wrestlemania and it was a smooth 15-20 drive from the venues, breakfast was solid, will consider staying again
Stayed 2 nights in Apr 2024
Response from Suzanne on Apr 9, 2024
Dear Stephen, So glad you and your wife enjoyed your stay with us including the close proximity to Philadelphia's Lincoln Financial Field for Wrestlemania. We look forward to welcoming you to Deptford, NJ again in the future and offering our great amenities like full hot breakfast buffet, outdoor courtyard and large suites.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Suzanne on Apr 9, 2024
Dear Veronica, Thanks for the great review and feedback. We are so glad you enjoyed your stay and look forward to your return.

4/10 Poor

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like BO and the door didn't lock
Stayed 1 night in Mar 2024
Response from Suzanne on Apr 9, 2024
Dear Karen, I'm so sorry to hear that we missed the mark on your recent visit. Our cleanliness and condition of the suites are top priority. We truly appreciate you giving us the opportunity to fix this and bringing it to our attention.

10/10 Excellent

Roderick A Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ava at the front desk was the nicest associate I’ve ever encountered. The property is very clean and my family was pleased with our suite.
Stayed 1 night in Feb 2024
Response from Suzanne on Feb 25, 2024
Dear Mr. Thomas, Thanks so much for the positive review regarding your recent stay. We will be sure to recognize Ava for her excellent service she provided. Glad you enjoyed the large suite with your family and found the hotel clean and comfortable. Hope to see you again.

6/10 Okay

Jeffrey

Traveled with family
Liked: Staff & service
Almost good
We came with 5 people on the reservation but when arrived they gave us a room that only slept 4. They were able to get a rollaway bed from sister hotel but was inconvenient.
Stayed 2 nights in Dec 2023
Response from Suzanne on Feb 1, 2024
Dear Almost good, Thanks for letting know about the challenges you experienced. I'm sorry to hear that we missed the mark on your stay with the sleeping arrangements, but glad we were able to help in some way to ensure a restful nights sleep. We appreciate the feedback and will use it to better serve our guests in the future. We hope to see you again.

8/10 Good

Dean

Stayed 2 nights in Nov 2023
Response from Suzanne on Feb 1, 2024
Dear Dean, Thanks for the great review and we hope to see you again soon.

8/10 Good

Vanessa

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The front desk staff were super friendly and every employee we passed in the halls greeted us warmly. The lobby of the hotel is lovely and it appears they’re making an effort to improve. Our room was a king studio suite which we chose over other hotels for the kitchen feature. The kitchen was extremely clean and refrigerator/freezer, table, chairs etc. perfect for our needs. The bed and linens were also clean. The major problems were the smell of the hotel and room once you left the main lobby - the whole place basically smells musty and although we had a non-smoking room, you could tell people had definitely been smoking in there. It is also a pet friendly hotel which I hadn’t realized before, so I did see cats in windows when we pulled up and as someone with allergies I wish this had been made very clear before booking. I mentioned this at the front desk and the nice woman gave us a room on the 3rd floor noting that it’s less used for people with pets, which was somewhat accommodating and helpful. Though I did see a cat on the third floor so it does happen. The carpets around the hotel and in the room are pretty gross so I recommend slippers for walking around your room. The bathroom itself is pretty nice and modern but there was hair in the shower and behind the toilet. There is as others have mentioned some mold in the showers. Immediate area a little sketchy, loud highway, but tons of food and shopping. Not Marriott quality but will do, ask for 3rd floor.

10/10 Excellent

Evangelos

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Suzanne on Oct 10, 2023
Dear Evangelos-Thank you for letting us know about your great stay! We look forward to seeing you again!

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
The morning of the trip, I received an email saying to check-in digitally and when I attempted to, it showed that I had no reservation. When I contacted both hotels.com and the hotel itself, I was relieved to be told I had a reservation. If they’re sending an email saying to check in and I go to do that and the reservation is not found, something needs to be checked because that should not happen if you want to have a seamless experience. When I arrived at the hotel, I was then told that the check-in time was at 4pm, so I checked out the rest of the hotel and while some things like the hallways and the elevators(which made me scared it was going to break down) could use a renovation to be a little less rundown, the rest of the hotel was passable and since I was there for a wedding party, the central dining room area was fantastic for all of us. The room had a lot of amenities and I was not able to use all of them but for the price, I recommend this hotel over the Fairfield next door due to the rooms at the Residence themselves being a much better value in terms of amenities and space than the Fairfield or other hotels in the area.
Stayed 1 night in Sep 2023
Response from Suzanne on Oct 10, 2023
Dear Anonymous, Our apologies for the computer glitch, not sure why it would not allow you to see the reservation after advising you could check in online. Despite the challenge, we are glad you would recommend the hotel and enjoyed your visit. We too agree the amenities are great, especially the full size suite with fully stocked kitchen area. Our fitness center is state of the art and hopefully you will get to experience it next time. We look forward to seeing you again.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs Updating
We were very disappointed , the sofa bed was horrible you could feel the springs on the your back. It wasn't as clean as I would have liked. There was a used old sheet in the the sofa bed and tiny ants on the night table . Definitely not worth the money we paid.
Stayed 2 nights in Sep 2023

2/10 Terrible

Christina

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
Stayed 2 nights in Aug 2023
Response from Suzanne on Aug 29, 2023
Dear Christina, I'm sorry to hear your stay didn't go as planned. Please reach out to discuss and provide more details. We want to make this right.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Suzanne on Aug 29, 2023
Dear Barry, Thanks for the great review and we are glad you enjoyed your stay. Look forward to seeing you again.

10/10 Excellent

Irene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Suzanne on Aug 28, 2023
Hi Irene, We love a perfect 10 and that you loved us as well! Thanks for the positive feedback and we hope to see you again.

10/10 Excellent

Ari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Suzanne on Aug 24, 2023
Dear Ari,Thanks so much for the great review! We are glad you enjoyed your stay with us and hope you will return again.

10/10 Excellent

Christine

Stayed 1 night in Aug 2023
Response from Suzanne on Aug 28, 2023
Dear Christine, Thanks for the excellent review! We are glad you enjoyed your stay with us and hope you will return again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice but Misinformation
Make sure to check with the actual hotel, when using hotels.com, about check in and out times and extra surprise fees upon arrival, as they do not coincide with each other.
Stayed 1 night in Aug 2023
Response from Suzanne on Aug 4, 2023
Dear Anonymous, Thanks for the great feedback and we are glad you enjoyed your visit. Unfortunately, 3rd party information is not always accurate, though we do try to contact them and update when we see something. They also don't have all information posted- great suggestion to check with the hotel site as well! We hope to see you again soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The young lady at the front desk was the sweetest staff member!! Will definitely be back!
Stayed 1 night in Jul 2023
Response from Suzanne on Jul 30, 2023
Dear Sandra, Thanks so much for the great review! We will share your feedback with our front desk team and hope to see you again.

8/10 Good

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Suzanne on Jul 11, 2023
Dear GEORGE-Thanks for the great review and we are glad you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Alfonso

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 5 nights in Jun 2023
Response from Suzanne on Jun 27, 2023
Dear Alfonso, Thanks for the great score regarding your recent stay. We are happy you enjoyed your visit with us at the Residence Inn Deptford and hope to see you again.

6/10 Okay

Alyson

Liked: Staff & service
Stayed 4 nights in Jun 2023
Response from Suzanne on Jun 22, 2023
Dear Alyson, Thank you for staying with us. We are glad you enjoyed your visit and hope you will return to see us again soon.

4/10 Poor

Amani

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches it wasn’t very clean
Stayed 1 night in May 2023
Response from Suzanne on May 31, 2023
Dear Amani, Thank you for your recent feedback. I'm sorry to hear about the challenges and can assure you we take these concerns very seriously. This is not something we encounter normally. We have since contacted our pest control to company to evaluate and treat if necessary. We do apologize for this and thank you for making us aware.

6/10 Okay

Amani

Stayed 1 night in May 2023
Response from Suzanne on May 31, 2023
Dear Amani Thank you for the feedback on your recent stay. We hope you will visit again and give us the opportunity to achieve a higher score in the process. We truly appreciate your business and feedback.

6/10 Okay

John

Stayed 2 nights in May 2023
Response from Suzanne on May 31, 2023
Dear John,Thanks for the review and we hope you enjoyed your visit. We look forward to seeing you again.

4/10 Poor

Matthew

Stayed 1 night in May 2023
Response from Suzanne on May 31, 2023
Dear Matthew, Thanks for the review and we hope to see you again and try for a perfect 10!

10/10 Excellent

Kathy

It was a great hotel and great location for us!
Stayed 2 nights in May 2023
Response from Suzanne on May 22, 2023
Dear Kathy, Thanks for the excellent review! We are so glad you found our location great and that you enjoyed your stay. With easy access from Philadelphia and Atlantic City we are a great location. We hope you will visit us again.

8/10 Good

Carla

Stayed 2 nights in May 2023
Response from Suzanne on May 23, 2023
Dear Carla, Thanks for staying with us and for the great review. We are glad you enjoyed your stay and hope to see you again.

4/10 Poor

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed here multiple times before and the property has gone steadily downhill. I am a Marriott Gold Status member so know what to expect from their properties. I reserved 2 x 1 bedroom suites with queen sofa beds. The first room we were given - 108 - smelled very bad and the pull out couch looked like was 30 years old and falling apart. There were terrible stains all over the cushions. When we pulled out the bed, it got much worse. The mattress also looked like it was 30 years old and terribly stained. I wouldn't let my worst enemy sleep on it. We asked to be moved to a different room - the staff was helpful and the mattress in the 2nd room was much better. However, the bathroom was moldy and in terrible shape. There was also no shower gel in the dispenser. I would not recommend this property.
Stayed 1 night in May 2023
Response from Suzanne on May 21, 2023
Dear David, Thank you for the feedback on your recent stay with us at the Residence Inn Deptford. Your experience falls below our standards and we are sorry to not exceed your expectations. As a Gold Status member, we truly value your business and want to apologize for the issues you experienced. We are glad to hear the staff was helpful and will be meeting with the maintenance department to make the necessary repairs to all issues you have mentioned. It's my sincere hope that you will give us another chance in the future.

4/10 Poor

Jodi

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was not clean. Checking in was difficult. No rooms ready at 3:00??? Hallways dirty. Had false fire alarm (a kid pulled it) and we had to exit hotel. No compensation for inconvenience.
Stayed 5 nights in May 2023
Response from Suzanne on May 16, 2023
Dear Jodi, Thank you for the review on your recent stay with us. I'm sorry we didn't have a room ready for you at 3pm. Although normal check in time is not until 4pm, we do offer our rooms on a first come first serve basis and had a large number of arrivals on that particular day. As quickly as we completed the completed, we were checking guests in. I hope you didn't have to wait to long to receive your room. We appreciate your feedback and hope you will give us another try again in the future.

10/10 Excellent

Kadia

Stayed 1 night in May 2023
Response from Suzanne on Jun 22, 2023
Dear Kadia, Thanks for the great review. We are glad you enjoyed your stay and hope to see you again.

2/10 Terrible

Kim

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Late check in, didn’t get into our room until 430
Stayed 1 night in May 2023
Response from Suzanne on May 16, 2023
Dear Kim,I'm so sorry we were late in preparing for your arrival. We make every attempt to have all rooms ready at time of check in and are disappointed that we missed the mark. We hope to have you visit with us again and will be sure to exceed your expectations.

8/10 Good

Molly

Stayed 2 nights in May 2023
Response from Suzanne on May 16, 2023
Dear Molly, Thanks for the great review and we are glad you enjoyed your stay with us!

6/10 Okay

Meghan

Liked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Suzanne on May 16, 2023
Dear Meghan, Thanks for the review and we hope to earn an even higher score on your next stay with us.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great one night stay to see a concert at Lincoln Financial Field. It was convenient and a great place to stay; good location -near shopping and the highway. Quiet, well equipped room.
Stayed 1 night in May 2023
Response from Suzanne on May 15, 2023
Dear Erin, Thanks for the great review. So glad you were able to enjoy a concert while staying with us. Our proximity to Philadelphia makes it an easy commute. The Deptford Mall is so close by and we have easy access to major highways in the area. We hope to see you again for your next visit to the area.

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the whole stay.
Stayed 7 nights in Apr 2023
Response from Suzanne on May 11, 2023
Dear Darlene, Thanks for the excellent review. So glad you enjoyed the whole stay in our Suite with full kitchen. We hope you were able to partake in the complimentary breakfast buffet and also take advantage of our state of the art fitness center. Looking forward to seeing you again.

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
The entrance was narrow and not well lit. The parking spaces were narrow.
Stayed 2 nights in Apr 2023
Response from Suzanne on Apr 28, 2023
Dear Michael, Thanks for the review and we are glad you enjoyed your stay! We hope you will visit us again in the future.

4/10 Poor

Ashley

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After checking in we discovered a lot of dog hair in our room. It was all over us and our stuff. My husband is allergic and we had to leave an hour later because of it
Stayed 1 night in Apr 2023
Response from Suzanne on Apr 24, 2023
Dear Ashley,Thank you for your review. We appreciate your time and will work towards improving our cleaning procedures. I'm so sorry we were not able to meet your expectations on this visit.

4/10 Poor

Damon

Stayed 3 nights in Apr 2023
Response from Suzanne on Apr 18, 2023
Dear Damon, Thank you for you review of the hotel and we are sorry to not exceed your expectations. If you would like to discuss your stay in more detail, please feel free to contact us directly. Sincerely,

4/10 Poor

Ji

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Suzanne on May 2, 2023
Dear Ji-Thanks for your feedback and we hope you will visit us again, as we look forward to exceeding your expectations on the next visit.

8/10 Good

Rochelle

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
none to share
Stayed 1 night in Apr 2023
Response from Suzanne on Apr 10, 2023
Hi Rochelle, Thaks for the great review. Glad you enjoyed your stay and we hope you will return again.

10/10 Excellent

Wallace

Stayed 2 nights in Apr 2023
Response from Suzanne on Apr 10, 2023
Hi Wallace, Thanks for the perfect 10! We are glad you enjoyed your stay and we look forward to welcoming you back.

10/10 Excellent

Ebony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Suzanne on Mar 21, 2023
Dear Ebony-Thanks for the perfect 10 score! We are glad you had a nice stay and hope you will return to stay with us again.

10/10 Excellent

Amy

Liked: Staff & service, property conditions & facilities
Very clean easy checkin, spacious rooms.
Stayed 1 night in Feb 2023
Response from Suzanne on Feb 20, 2023
Dear Amy-Thank you for the 5 star review on your stay. So glad you enjoyed it and we hope you will return again.

10/10 Excellent

David

Stayed 2 nights in Feb 2023
Response from Suzanne on Mar 17, 2023
Dear David, Thanks for the excellent rating! We hope you will return to see us again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Suzanne on Jan 31, 2023
Dear Barbara, Thanks for the perfect 10! We are so glad you enjoyed your stay with us and look forward to your next visit. Sincerely,

10/10 Excellent

Samuel

Stayed 1 night in Jan 2023
Response from Suzanne on Mar 17, 2023
Dear Samuel, Thanks for the 5 star review. So glad you enjoyed your visit!

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose another hotel!
First room was changed because of dirty/stained/worn sofa bed. Rooms came with sticky mouse traps & roach traps. Cooling system was VERY loud. Fire alarm went off multiple times around 1:00am. Bed was comfortable but slept with lights & tv on to keep away critters. Not very much rest.
Stayed 1 night in Jan 2023
Response from Suzanne on Jan 31, 2023
Dear Michelle, Thanks for the feedback on your recent stay with us. I'm sorry for the issues you experienced. We are constantly working with a pest control company as a preventative process. My apologies for the alarm in the early morning hours. Although we are thankful the safety system alerted all our guests of a potential safety issue, we know how frustrating this can be since you didn't get as much rest as needed, even if the bed was very comfortable. I hope you will give us another try in the future, as I can assure this is not our normal level of service. Sincerely,

8/10 Good

Carol

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2022
Response from Suzanne on Jan 31, 2023
Dear Carol, Thank you for the feedback regarding your recent stay. We hope you will return to visit us again in the future. Sincerely,

2/10 Terrible

Kathleen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised and Disappointed
I did not realize that the parking was extra..I have never stayed at a hotel that had a parking lot and charged their paying guests. I received a receipt the Monday after my stay with the parking charges that were added to my card. The room was dirty..the rug smelled like urine and it turned our white socks black. The office chair had a stain on it that resembled feces (photos below) and the kitchen sink was backed up. As we left we did tell the front desk. 2 managers nearby only looked up from what they were doing then proceeded to ignore us. I honestly was surprised at the condition of this hotel and will not be returning.
Stain on the Office Chair in our King Suite.
List of issues with the suite.
Stayed 2 nights in Nov 2022
Response from Suzanne on Nov 14, 2022
Dear Kathleen, Thank you for the feedback on your recent stay and my apologies for the miscommunication regarding the parking fees. Our hotel, as well as others in the area, charge a fee for parking. I'm sorry about the condition of the room as you have noted and displayed. This is not our normal level of cleanliness and I hope you will give us the opportunity to show you the true condition of our property. If you would like to discuss this further, I can be reached via phone and would welcome the opportunity, as I missed you when you departed the hotel.

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
you need help.
Stayed 6 nights in Jul 2022