“Above and beyond the call management. Clean, modern comfortable and incredible value for money.”

I booked the hotel last minute at about 10pm and arrived at 11.30 pm on that same night,but when I arrived there was no way to get in as there is no reception at all. I called the emergency phone number and a very sleepy property manager told me that they were actually 25 minutes away,but would come immediately to let me into my room. When he arrived, he could not have been more apologetic or helpful, even insisting on going out to the local shop to buy milk for the morning. I was so impressed that I stayed a second night,and have to say that the Birchover is not only incredible value for money,but large, self contained(2 bedrooms, full kitchen, lounge and 2 bathrooms)and very modern and clean. The custom shower in the high end equipped bathroom was particularly luxurious by English low water pressure standards,and comparable to the best in the USA , a pleasant surprise! I will be recommending it to everyone, and returning on my next business trip for sure, perhaps even holding my actual meetings there and saving 200 pounds on another specific meeting venue in town. This would be entirely possible as my room had a substantial 6 person dining table and large dining chairs. I think the original problem was due to Expedia listing it as a "hotel" when it is in fact a purpose built apartment complex, with no reception and only daytime staff. That said, they were aware of the problem, and did everything possible to make my stay extremely pleasant. 10 out of 10 and well deserved!

“Be careful with payment!”

Onarrival a lady took my card details for payment and wrote it on a scrap piece of paper.I asked her to confirm the rate was what i had booked online. I was not happy with the way this process was done (not very secure) and subsequently today (4 days later) that my account has been overcharged and taken me overdrawn (which my bank charges £1 per day) Be very careful with your card details - I am not happy with this overcharging! Apartment was good apart from only having a small 2 seater sofa in a 2 bed apartment - there was not enough places for us all to sit. Also asked about local take aways and just directed to justeat website - not really much local reccomendations there! If it wasn't for the overpayments then I will be honest and say the rating would have been higher - but as far as I am concerned taking more than was booked online is a mssive maistake that you don't want when booking online. They could have phoned me and taken payment over the phone confirming all details. Very poor service!