“Exceptional staff service.”
Unable to gain room entry.Key changed twice,then room changed.Very small portion of dinner,second helping offered,and accepted for partner,while mine was adequate.Room was not cleaned,or tea making/towels replaced,staff recompensed with free drink.Downstair communial toilet seat completely off hinges,unable to use,and no paper anyway.A very good selection of breakfast food,but it was cold on both mornings,yet staff managed to cope with no cook on second day with reduced menu due to bad weather.The staff made good any problems encountered and I cannot praise them enough for their attitude and politeness,even though they were under extra pressure and extra duties due to snow.Any small problems experienced was counteracted by the very efficient staff,well done to you all.