First of all, there's airport drop-off, but no shuttle, so you can't get picked up FROM the airport. Fine, whatever. The drop-off is a cab they prepay.
Secondly, read all pertinent details. The hotel is not the photo: this 5-story former seminary. It is ONE HALLWAY on the seminary, a dimly-lit red-carpeted Overlook Hotel vibe. Your keycard is not magnetized, it's this old hole-punched thing. There is Wi-Fi, but the Wi-Fi logs you out every single time your phone or computer goes to sleep mode. There is NOTHING to do in the region. The nearby town, Derio, bless it, is a run-down slum with zero attraction or food options. As for the rooms:
No art. The room feels like vacation jail. Or like a boarding school (or seminary!)
They have a strange smell.
Ours have three very bright and strange lights, no lamps, no nightstand (just a wall shelf with a single phone on it). So barren it almost ruined what had been a perfect travel day. The pillows smelled like livestock.
No air. We had to open the windows because it was freaking hot and so then we got eaten up by mosquitoes all night.
No ice machine, no coffee.
The "restaurant" is a cafeteria that looks like a bus stop and only serves food from 8-10:30 pm. The bartender is mean and rude.
The man at the desk was very kind, and it seems like they can't truly help it. But stay anywhere else, really.