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Reviews of Baymont by Wyndham Des Moines Airport

2.5 out of 5
Baymont by Wyndham Des Moines Airport
6221 Willow Creek Ave, Des Moines, IA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 756 out of 1002 reviews" "
Rating 8 - Good. 184 out of 1002 reviews" "
Rating 6 - Okay. 36 out of 1002 reviews" "
Rating 4 - Poor. 13 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Stayed 1 night in Mar 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! They could use a little more parking area but not a big deal breaker! They were very accommodating to let us check in early. Thank you to everyone!
Stayed 1 night in Mar 2024

10/10 Excellent

Trisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice hotel, super clean. The breakfast was great, variety of options. The common areas were all nice. Definitely will stay here again. Great location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very clean. It could use updating, but I’d choose a clean hotel with a nice mattress any day!😊
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Hello Elizabeth,Thank you so much for taking the time to leave your feedback. We're so glad to hear you had a great visit with us and we hope to see you again in the future!Baymont by Wyndham Des Moines Airport

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer, Meridian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and quiet. Breakfast was great with lots of nice options.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Jennifer, Thank you so much for choosing Baymont by Wyndham Des Moines Airport. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our cleanliness, comfortable accommodations, and tasty breakfast. We hope you'll consider joining us again on your next trip to Des Moines; it was a genuine pleasure hosting you.

10/10 Excellent

Angela

Traveled with family and small children
We enjoyed our stay
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Angela,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience, and we hope you return soon.

10/10 Excellent

Jolene, Galesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Connie, Cedar Falls

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE the king junior suites!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Connie,Thank you so much for choosing to stay with us at Baymont by Wyndham Des Moines Airport. Our goal is to provide every guest with lovely accommodations, so we're thrilled you thoroughly enjoyed your room! It was an absolute pleasure to host you, and we hope to welcome you back soon.

10/10 Excellent

Elyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price. Deep pool. Rec center. Good fitness center. Great place.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Jeffery,Thank you so much for choosing to stay with us at Baymont by Wyndham Des Moines Airport. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take full advantage of our plentiful amenities. The pleasure was truly ours, and we hope you'll choose to visit us again in the future.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to airport. Nice pool and workout area! Very comfortable beds, nice bathroom, relaxing room, broad TV channel choices. Friendly staff as well!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Robert,Thank you so much for the perfect rating. From our prime location to our comfortable beds, we're delighted to know that you enjoyed everything about your time with us. Please consider coming back to join us again soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Gerilyn

Liked: Cleanliness, amenities
We always stay here when we fly out of Des Moines and it is so clean and quiet.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Gerilyn,Thank you so much for continuously choosing to stay with us at Baymont by Wyndham Des Moines Airport. Our goal is to provide every guest with pristine accommodations, so we're thrilled that's always the case for you. We're delighted to be your go-to destination in the area. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

LISA

Stayed 1 night in Feb 2024

10/10 Excellent

Carson

Stayed 1 night in Feb 2024

10/10 Excellent

Joa

Traveled with family
Liked: Amenities
Staff is friendly. Property is very large with lots of spaces to gather.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Joa,It's wonderful to hear you had a great stay at Baymont by Wyndham Des Moines Airport. Thank you for highlighting our friendly staff and spacious property. We look forward to welcoming you back for another fantastic time.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Juanita

Stayed 1 night in Feb 2024

10/10 Excellent

Davida

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did amazing.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Davida,Your five-star rating is such a terrific compliment, and we are delighted our staff's superb hospitality impressed you. It would be our pleasure to see you again at Baymont by Wyndham Des Moines Airport, so please revisit us for another perfect stay!

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facilities & amenities are outstanding! Excellent breakfast buffet as well…Gracious, courteous & attentive staff enhances a very nice hotel experience…
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Jimmie,It was such a pleasure to welcome you to Baymont by Wyndham Des Moines Airport! We're delighted you started your day off right with our delicious breakfast offerings and that our hospitable team left a memorable impression on you. Receiving recognition for our wonderful amenities is always appreciated as well! Thank you for your kind review and perfect rating, and we hope you return soon.

10/10 Excellent

Robert

Traveled with family
Liked: Staff & service
Disliked: Amenities
This hotel has a partnership with a truck driving school.. The evenings were interesting getting cat called and then harassed by a guy on god knows what lol but other than some rowdy guests on a full time rotation…
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Robert, Thank you for your review and for choosing to stay with us. We are glad you had a pleasant visit overall; however, we apologize for any inconvenience you may have encountered with our other guests. If you ever have issues during your visit, please do not hesitate to reach out to one of our friendly team members for assistance. Please visit us again the next time you are in Des Moines!

10/10 Excellent

Jerod

Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and spacious rooms - love the pod area outside our rooms for visiting (4 rooms surrounding a large visiting area with chairs and sofa). Bed very comfortable. Like the 2nd sink outside the bathroom. Fitness room was great. Rec room very nice. Breakfast was extraordinary. Great place for the weekend
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Patricia,Thank you for your perfect rating and kind words. We are thrilled that our accommodations, amenities, and breakfast made a positive impact and impression on your stay with us. It makes us delighted to know that you feel that it is a great place for the weekend. Having you stay with us was a pleasure, and we look forward to providing you with an excellent experience again.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, excellent breakfast
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Kyle,Thank you for your positive review! We're thrilled you enjoyed your stay at Baymont by Wyndham Des Moines Airport. We pride ourselves on offering our guests a great start to the day, and it's wonderful to hear our breakfast met your expectations. Your feedback is greatly appreciated, and we can't wait to welcome you back again.

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was limited. I arrived when dark and not much lighting in parking lot to the access door.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Jack,Thank you for being our guest and for taking the time to share your review. While we are sorry to know you had a concern with parking, we hope the rest of your stay was wonderful. It would be an honor to welcome you back on future trips to our area.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the airport
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Jamie,Thank you so much for choosing to stay with us at Baymont by Wyndham Des Moines Airport. We're delighted to read that you were able to take advantage of our convenient location. It was a pleasure to host you, and we hope to welcome you back in the future.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool, hot tub, sauna area. Also had a game room & pool table, so lots to do for families. Great hot breakfast in the morning. Many nooks and side rooms that would be useful gathering places for people in multi-room parties.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Michelle, Thank you for choosing Baymont by Wyndham Des Moines Airport and leaving a review. We're so glad our property had everything you needed to have a comfortable and enjoyable stay with us. It's pleasing to hear that you enjoyed our refreshing pool, game room, and delicious breakfast. The pleasure was all ours, and we look forward to welcoming you back again soon!

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only problem was that they advertised $5 for parking a night while I went on my trip. They said they raised the price to $10 a night. I was disappointed they wouldn't price match their posted price.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Jeffrey,We appreciate your feedback, and we're happy to see your overall stay was pleasant. However, we apologize for any confusion about our parking fee, and we'll look into this further. Should you be in the area again, please come back to see us.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff. All politesand efficient. Clean room with a very comfortable bed. Great water pressure in shower. Plentiful breakfast, with several choices.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear John,Our day is brightened by your excellent review of Baymont by Wyndham Des Moines Airport! We were happy to extend gracious hospitality to you. It's great that you enjoyed our clean, comfortable accommodations and abundant breakfast. Thank you for choosing to stay with us, and we hope to see you again.

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT STAFF WHO GAVE GREAT CUSTOMER SERVICE!
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Keith,Our team at Baymont by Wyndham Des Moines Airport takes great pride in providing exceptional service to our guests, and it's incredible to hear that they met the mark! We will be sure to share your kind words so they know their hard work does not go unnoticed. Please come back and stay with us again in the future.

10/10 Excellent

Jay

Stayed 1 night in Jan 2024

10/10 Excellent

Ovaton

Stayed 1 night in Nov 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sunny D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Sunny,Thank you so much for the five-star rating. That being said, we're sorry to hear about any disappointment in our parking options during your visit. We'll keep your feedback in mind for the future, and should you wish to discuss your experience with us further, do not hesitate to reach out to us offline. Thank you, and we hope to see you again soon.

10/10 Excellent

Trudy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Zachery

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady’s at the front desk were very nice I’ll definitely be staying here again
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Zachery, We're delighted to hear that our front desk team made a positive impression! Your kind words mean a lot to us. We look forward to welcoming you back for another great stay at Baymont by Wyndham Des Moines Airport.

8/10 Good

Jason

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Heesu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

8/10 Good

Semhal

Stayed 1 night in Jan 2024

8/10 Good

Carol

Traveled with group
Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Carol Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Lorrie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They promised a courtesy ride after arrival. That was a down right lie. No bus after midnight, EVERYONE KNEW MY PLANE DIDN'T ARRIVE UNTIL 12:15 AM. Very unhappy.
Stayed 1 night in Nov 2023
Response from General Manager on Jan 9, 2024
Dear Lorrie,We're grateful to have had the opportunity to host you. Please accept our sincere apologies for the miscommunication. While we offer airport shuttle transportation, this service concludes at midnight, and we're very sorry for the inconvenience. We hope you will consider giving us another chance to earn your confidence.

10/10 Excellent

Hena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Clean, safe, and comfortable beds and big and the staff is amazing and friendly. I would recommend this to all my friends and family.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Hena,We're thrilled to hear that you had an amazing experience at Baymont by Wyndham Des Moines Airport. Cleanliness, comfortable beds, and friendly staff are all essential aspects of a great stay, and we're delighted that we met your expectations. Thank you for recommending us to your friends and family; your endorsement means a lot to us. We can't wait to welcome you back.

8/10 Good

Tarig

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and secluded
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Randy, It was a pleasure to welcome you to Baymont by Wyndham Des Moines Airport during your recent visit. Our team strives to provide a peaceful and relaxing atmosphere to all our guests, so we're thrilled we hit the mark with you. Thank you for your five-star rating, and we look forward to welcoming you back in the future!

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for a few days and was very happy with everything from hospitality to the food. Love the game room.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Misty,Thank you for the wonderful review! It's great to see that our fun game room, delicious food, and great hospitality were all highlights of your stay. We would be honored to host you again at Baymont by Wyndham Des Moines Airport!